Trainer Kristine Caes

LOB Contract Loading - Gold Medal

Starting HC 3
End HC 3
Actual HC 3
Starting Date 5-Sep-22
End Date 9-Sep-22
Live Date 12-Sep-22
Room Training Room GF
Schedule 0700-1600 MNL Time
Topics c
Introduction
Common Terminologies in Tours/ Ex
How to load tours i
Things to reme
Hot
TABs –
Rooms Tab
Roo
Tabs at Room Level (Loading of Cost, Optio
Topics to be c
Test S
Tabs at Room Le
Day 1 Advance Supplements
Hi
Activity: Fabulous

Concern
Addressed to
TAT
Status
Topics c
Review on the to
Tabs at Room Le
Test S
Written
Advance Supplements - Room Upgrade (Blackout d

Occupancy (Single Supplem

Peak/ Event Date Supplemen
Creating Sup
Date Banded Comments
Loading
Day 2

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 Day 2 Hi
All trainees passed both the P
Activit

Concern
Addressed to
TAT
Status
Topics c
Occupancy (Single Supplem
Others
Creating Sup
Date Banded Comments
Loading
Topics to be c
Loading continuation
Peak/ Event Date Supplemen
Board Upgrades (Meal

Hi
Day 3

Concern
Addressed to
TAT
Status
Topics c
Loading continuation
Services (Peak/ Event Date Suppl
Board Upgrades (Meal
Solo Traveller v
Loading
Topics to be c
Loading All

Test
Extending/ Loading O
Hi
Day 4

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 Day 4
Both Stephanie and Antonio

R
Alfie is on Sick L

Concern
Addressed to
TAT
Status
Topics c
Continuation of the
Loading All
Accommodation
Extending/ Loading O
Copy
Checking of Tour
Topics to be c
N

Hi
Day 5
Both Stephanie and Antonio

R
Alfie is still on Sick Leave today due to flu. A 1-2-1 t
Stephanie and Antonio ended the training with the same aver

Concern
Addressed to
TAT
Status

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 Kristine Caes
Contract Loading - Gold Medal
3
3
3
5-Sep-22
9-Sep-22
12-Sep-22
Training Room GF
0700-1600 MNL Time
Topics covered today
Introduction to Tours as Accom
Common Terminologies in Tours/ Example of Tours from Different Countries
How to load tours in Accommodation Set-up
Things to remember before loading
Hotel Header
TABs – Hotel Level
Rooms Tab – Header Level
Room Names
at Room Level (Loading of Cost, Options, Products, Min/Max Stay, Release, Occupancy)
Topics to be covered the next day
Test Simulation 1
Tabs at Room Level (Arrival Days, MCA)
Advance Supplements - Board Upgrade/ Services
Highlights
Activity: Fabulous Flags/ Guess the place

Remarks

Topics covered today

Review on the topics covered on Day 1
Tabs at Room Level (Arrival Days, MCA)
Test Simulation 1
Written Assessment 1
plements - Room Upgrade (Blackout dates, ODR/ Tour Code)/ Occupancy (Single Supplement)

Occupancy (Single Supplement, Extra Person Supplements )

Peak/ Event Date Supplement/ Transfers/ Optional Day Tours
Creating Supplements in Extras
Date Banded Comments (Resort, Hotel, Room Levels)
Loading of New Tour

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 Highlights
All trainees passed both the Practical and Written Assessments
Activity: Charades

Remarks

Topics covered today

Occupancy (Single Supplement, Extra Person Supplements )
Others (Child Price)
Creating Supplements in Extras
Date Banded Comments (Resort, Hotel, Room Levels)
Loading of New Tour
Topics to be covered the next day
Loading continuation of tours assigned on Day
Peak/ Event Date Supplement/ Transfers/ Optional Day Tours
Board Upgrades (Meal Supplements, Gala Dinners)
APG
Highlights

Remarks

Topics covered today

Loading continuation of tours assigned on Day 3
Services (Peak/ Event Date Supplement/ Transfers/ Optional Day Tours)
Board Upgrades (Meal Supplements, Gala Dinners)
Solo Traveller vs Single Supplement
Loading of New Tour
Topics to be covered the next day
Loading Allocation for Tours
APG
Testing Tours
Extending/ Loading ODR (Things to Remember)
Highlights

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 Both Stephanie and Antonio passed the Practical Assessment 2

Remarks
Alfie is on Sick Leave today due to flu.

Topics covered today

Continuation of the tours assigned on Day 4
Loading Allocation for Tours
Accommodation Price Generator (APG)
Extending/ Loading ODR (Things to Remember)
Copy Function
Checking of Tour Type in Spreadsheet
Topics to be covered the next day
Nesting

Highlights
Both Stephanie and Antonio passed the Practical Assessment 3

Remarks
Sick Leave today due to flu. A 1-2-1 training session will be scheduled for the topics he missed.
ended the training with the same average. Great improvement can be seen from Antonio's performance.

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nce.

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 Class Details
Wave Number:
Account:
Trainer(s):
Start Date:
End Date:
Venue:
Schedule:

Snapshot
5-Sep
P Present P 3
A Absent A 0
T Tardy T 0
AWOL Absence without Leave AWOL 0
NCNS No Call No Show NCNS 0
Legends

SA Schedule Adherence SA 0
FAC Failed Certification FAC 0
HEA Health HEA 0
DSP Disciplinary DSP 0
TFO Trainee Fall Out BO 0
PER Personal Reason PER 0
OFF Rest Day Attrition 0
Total Present 3

Mon
Sl # Staff ID Name Present Absent Percentage 5-Sep
1 s920089 Valenzuela, Alfie 3 0 100.00% P
2 s920088 Varona, Antonio Louis 5 0 100.00% P
3 s920087 Velasco, Stephanie 5 0 100.00% P

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 ATTENDANCE
6-Sep 7-Sep
3 3
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0
3 3
Tue Wed
6-Sep 7-Sep
P P
P P
P P
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8-Sep 9-Sep
2 2
0 0
0 0
0 0
0 0
0 0
0 0
1 1
0 0
0 0
0 0
1 1
2 2
Thu Fri
8-Sep 9-Sep
HEA HEA
P P
P P
 TRAINER: Samantha Cossan
PROGRAM: GM Training MNL Timings

5-Sep-22
# SID Name TIME IN
1 s920089 Valenzuela, Alfie 7:00
2 s920088 Varona, Antonio Louis 7:00
3 s920087 Velasco, Stephanie 7:00

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MNL Timings

5-Sep-22 6-Sep-22 7-Sep-22 8-Sep-22 9-Sep-22

TIME OUT TIME IN TIME OUT TIME IN TIME OUT TIME IN TIME OUT TIME IN TIME OUT
16:00 7:00 16:00 7:00 16:00 SL SL
16:00 7:00 16:00 7:00 16:00 7:00 16:00 7:00 16:00
16:00 7:00 16:00 7:00 16:00 7:00 16:00 7:00 16:00

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 TRAINER:
PROGRAM:

# SID Name
1 s788479 Valenzuela, Alfie
2 s753941 Varona, Antonio Louis
3 s930612 Velasco, Stephanie

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 Home Address
609 7th St. Brgy. Ninoy Aquino Marisol Angeles City
432 Purok 4 Brgy. Pampang Angeles City
Sotero Manansala St. Mangga Purok 6 Angeles City

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 Mailing Address In case of emergency contact
valenzuelaalfiesalenga@gmail.com 12-Feb-90
lvarona21@gmail.com 21-Oct-00
stephanievelasco998@gmail.com 9-Jan-00

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 personal email add 1st Phone # Birthday
9172441456 9067826773 October 5, 1997
9974817196 9062093728 November 24, 1991
9999418012 9156810825 April 29, 1992

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 TRAINER:
PROGRAM:

# SID Name Internet NT Logins

1 s920089 Valenzuela, Alfie Available Available

2 s920088 Varona, Antonio Louis Not available Available
3 s920087 Velasco, Stephanie Available Available

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Available Available Available Available

Available Available Available Available
Available Available Available Available

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 Score Remarks
100 Compliant or with minor opportunities
90 With minimal simple reworks
TRAINER: Kristine Cases 80 With some simple to medium reworks
PROGRAM: CL New Hire Training 70 With multiple reworks (including major ones)
60 With multiple major reworks

Assessment
# SID Name Day 2 Day 2 Day 3 Day 4
1 s920089 Valenzuela, Alfie 80.00% 80.00% -
2 s920088 Varona, Antonio Louis 100.00% 80.00% 90.00%
3 s920087 Velasco, Stephanie 80.00% 100.00% 90.00%

Written Assessments
Test Simulations (System)
 Remarks
with minor opportunities
l simple reworks
imple to medium reworks
e reworks (including major ones)
e major reworks

Average
Day 5 Week 1
80.0%
80.00% 87.5%
80.00% 87.5%
TOURS AS ACCOMM
Sl # Name Worktype 3 Days Sonora Resort Adventure
(*) Region should be based on the Supplier
(-) Selected Room Only instead of FB or AI
(-) Incorrect spelling of the tour package name (Senora
1 Valenzuela, Alfie Tours as Accomm
instead of Sonora)
(-) Incorrect rate for one date band
(*) Excess Occupancy

(*) Region should be based on the Supplier

(-) Selected Room Only instead of FB or AI
2 Varona, Antonio Louis Tours as Accomm (-) Didn't untick Pro-rata for Cost and Prices
(*) Missed to tick Advance Supplements in Options
(-) Still allowed Infants in Occupancy

(*) Region should be based on the Supplier

3 Velasco, Stephanie Tours as Accomm (*) 1A+3C can still be accommodated (not usually being
added)
 ATI Tours
- -
8 Days Rhythms of the South
(*) Resort should be based on the Arrival city, not
departure
(-) Availability was not loaded for the Tour Code
(-) Incorrect spelling on Itinerary
(*) Needs improvement on the format in adding Itinerary
and Joining Instructions
(-) Missed to add Child Minimum Age Requirement as a
comment
11 Days Western Highlights
(-) Meal was updated as BB intead of RO (Misunderstood
the T&C)
(-) One missing arrival day
(*) Tour code should be mandatory
(-) No single supplement loaded
DA Malaysia Tours
3 Days Essential Kuala Lumpur
(-) Forgot to add site code
(-) Missed to add start and end date in Hotel Level
(-) No availability loaded in Blackout dates (1 room
only)
(*) Mispelled some words in comments
(-) Didn't add Date Banded Comments to rooms
(*) Missed to update pick up info in Itinerary and JI for
the 2nd room
3 Days Abai & Sukau Package
(*) Missed to add 'and' in the Tour Title
(-) Forgot to add age range in Options
(-) Missed to allow Infants in Occupancy
(*) Loaded Single Room Supplement in Room
Upgrades
(*) Loaded 1-1 in Valid Supplement Dates
(*) Minor opportunities in comments (Spacing,
Paraphrasing, etc.)