Professional Documents
Culture Documents
➢ Submitted by
• Sana abid (21511051002)
• Isra Bibi (21511051013)
• Nayab Fatima (21511051015)
• Sidra Waheed (21511051018)
1|Page
IBM REPORT ON NESTLE
Executive Summary
Nestle is one of the top FMCG companies in the world. Since its founding in Switzerland, it has spread
to more than 100 countries worldwide. It has been providing people with hygienic meals and a respectable
standard of living all across the world. It operates branches and subsidiaries in more than 70 countries.
Condensed and powdered milk, infant meals, chocolate, cheese, instant coffee and tea, sauces, and frozen
goods are among its offerings. Its beginnings may be traced back to 1866, the year Henri Nestlé formed a
company in Switzerland to produce the first infant formula, and the year the Anglo-Swiss Condensed Milk
Co. was founded. They combined to become the Nestlé and Anglo-Swiss Condensed Milk Co. in 1905. The
first milk chocolate and the first instant coffee were both made by Nestlé and released under the brand
Nescafé in 1937. In addition to those companies, it also bought out a number of others, including Crosse &
Blackwell in 1960, Stouffer Corp. in 1973, Carnation Co. in 1984, and Ralston Purina pet foods in 2001. The
business has maintained its position as the largest food firm in the world thanks to acquisitions. Nestle faces
numerous difficulties, particularly external ones that seem to be becoming worse every day. But these also
bring with them opportunities that should be investigated. Because of its high-quality products, customer
loyalty, and trust, Nestle enjoys high reputation with consumers. Additionally, it has the potential to
collaborate and create alliances with other regional businesses in order to enhance their reputation in the area
in which they are headquartered. Dynamism brings new trends that must be embraced in order to succeed in
some markets. In order to keep ahead of the competition, businesses must think critically and develop plans.
2|Page
IBM REPORT ON NESTLE
Table of Contents
1 Introduction .......................................................................................................................................5
3|Page
IBM REPORT ON NESTLE
9.1 Ratio of increase in income ......................................................................................................... 12
9.2 Enter emerging markets ............................................................................................................. 12
9.3 Small niche ................................................................................................................................ 12
9.4 Customization ............................................................................................................................ 13
9.5 Autonomy to local branches ....................................................................................................... 13
9.6 Buying small companies ............................................................................................................. 13
10 Sustainability at nestle ...................................................................................................................... 14
4|Page
IBM REPORT ON NESTLE
1 Introduction
N
estle is one of the top FMCG company in the world. It was established in Switzerland and
is now found in more than 100 nations across the world. It has been delivering hygienic
food and assuring a decent living for people all over the world. They have been promoting
their products by meeting the demands of every age group of consumers. Nescafe, Gourmet, Kit Kat,
Maggi, Nestea, and many more well-known brands are among them (Nestle, 2012). It had to develop
marketing tactics for its products while considering the preferences and tastes of customers living in
various nations. Nestle had a difficult time establishing its position because ethnocentric goods were
already readily accessible in the home nations. To learn more about new nations' business environments
before going global, they have embraced the global culture. By expanding the line extensions of one
brand in particular, it has been concentrating on its brands and entering the market. By providing its
products and opening its stores in public spaces for brand reinforcement, nestle maintains its market-
leading position. Nestle has prioritized and spent money on research and development projects. The
secret to Nestle's success is their use of foreign direct investment to operate in several nations.
Two different Swiss businesses that would ultimately come together to become Nestlé were
established in 1867, giving origin to the business. Charles A. and George Page, two brothers from Lee
County, Illinois in the United States, founded the Anglo-Swiss Condensed Milk Company in Cham in
August of that year. Henri Nestlé created a milk-based infant meal in September at Vevey, and he
quickly started promoting it. Both corporations quickly extended their operations across Europe and the
US in the next decades. (Henri Nestlé retired in 1875, although the business continued to be known as
Farine Lactée Henri Nestlé under new management.) Anglo-Swiss began producing infant meals with
milk in 1877 and in the following year the Nestlé company added condensed milk.
As a result of the acquisition of the Fabrique de Produits Maggi SA (established 1884) and its holding
company, Alimentana SA of Kempttal, Switzerland, the firms combined in 1905 to form the Nestlé and
Anglo-Swiss Condensed Milk Company, which they kept using until 1947. Maggi was a well-known
producer of soup bases and associated products. The current name of the business was chosen in 1977.
The corporation had plants running in the United States, the United Kingdom, Germany, and Spain by
the turn of the century. Government contracts during World War I increased the need for dairy products,
and by the end of the war Nestlé's production had more than doubled. After the war, government contracts
dried up and consumers switched back to fresh milk. However, Nestlé's management responded quickly,
streamlining operations and reducing debt. The 1920s saw Nestlé's first expansion into new products,
with chocolate the company's second most important activity.
The company has been associated with various controversies, facing criticism and boycotts over its
marketing of baby formula as an alternative to breastfeeding in developing countries (where clean water
may be scarce).
“To be a leading, competitive, Nutrition, Health and Wellness Company delivering improved shareholder
value by being a preferred corporate citizen, preferred employer, preferred supplier selling preferred
products.”Nestle product line
7|Page
IBM REPORT ON NESTLE
Infants, young children, individuals who are concerned about their health, and athletes who desire
a performance boost are all served by Nestlé’s diverse product lines. Because Nestlé R&D has always
concentrated on developing products with micronutrient fortification to address deficiencies, they can
aim to develop an additional product line with a range of milk products that cater to the management of
elderly health thanks to their expertise in the field and in the food and nutritional sciences.
6.4 Cooking
The prepared dishes and cooking aids segment offers a wide range of daily staples – from
bouillons, soups, ambient, and chilled culinary products – to frozen food and pizzas. Through
brands including Stouffer’s, Maggi, and Buitoni, the company is focusing on renovating its
product portfolio with more natural, tasty, and healthy ingredients.
6.5 Dairy Products
The milk products segment offers dairy products under the Nido brand. In addition, the
company’s coffee creamer business is based on constant innovation with a market‑leading brand,
“Coffee Mate”. With regards to ice cream, the company offers a wide range of indulgent
products, from affordable prices to premium offerings.
6.6 Confectionery
The confectionery segment includes the global brand – KitKat – and a large portfolio of
much‑loved local brands. The company is continuously focusing on innovation to provide
consumers with healthier options.
6.7 Water
Nestlé waters business segment includes Nestlé Pure Life – the world’s biggest bottled water
brand, which provides affordable healthy hydration in many markets worldwide. International
sparkling water brands such as Pellegrino and Perrier added new natural, fruit‑flavoured
offerings and aluminum can format to cater to surging consumer demand for flavoured water.
8|Page
IBM REPORT ON NESTLE
7 Strategies of Nestle
Nestle uses two type of differentiation strategies one is business level strategy and other is corporate
level strategy.
7.1 Business level strategies of Nestle
Nestlé’s Differentiation Strategy: Nestle uses two separate types of differentiation strategies, one at the
corporate level and the other at the company level. Nestle’s corporate strategies: Nestle primarily
employs three business-level strategies: cost leadership, differentiation, and focus strategy. The
following are discussed:
1. Low-Cost Leadership Strategies
Leading producer of premium meals and drinks is Nestle. It buys raw materials of the finest
quality from a variety of market sources. Nestle was unable to maintain its low cost leadership
strategy in the industry because its cost of production is comparably higher than that of small-
scale businesses, but their business-level strategies are largely focused on achieving this goal
through cost-effective operations, quality assurance, and effective inventory management.
2. Differentiation Strategy
Nestle utilises differentiation strategy as its second business level strategy. The major goal of
this approach is to distinguish their products from those of their rivals and build a brand image
in the minds of their clients and consumers. More than 10,000 different products are produced
by Nestle under 8,500 different brand names, and the majority of these goods may be
distinguished from those of the competition based on their features, quality, ingredients,
packaging, pricing, labelling, and other characteristics. These goods uphold the high quality and
health standards to which they are produced. Additionally, the organisation promises to provide
genuine value for the consumers' money when these products are offered and promoted.
3. Focus Strategy
Focus strategy is the third corporate strategy. Nestle concentrates on differentiation and low-cost
leadership tactics in particular goods, brands, or operational areas, as we've already mentioned.
It is rumoured that it employs a targeted low-cost strategy to manage the high manufacturing and
9|Page
IBM REPORT ON NESTLE
marketing expenses associated with its best-selling products. This tactic is employed to alleviate
the financial strain that these premium brands place on the company's overall profitability.
Additionally, rather than differentiating all of the items in the existing available brands, the
focused differentiation strategy focuses on making enhancements and changes to the quality,
ingredients, flavour, and other aspects for a specific product line.
3. Retrenchment Strategies
Retrenchment tactics are employed by Nestle to eliminate goods that do not significantly
contribute to its success but consume a considerable amount of its marketing budget, R&D
resources, and quality control resources. These tactics are the least popular choice for businesses.
Early in 2021, it also sold for $4.3 billion its regional spring water brands, purified water business,
and beverage delivery service in the US and Canada. Additionally, Nestlé has stated an interest in
acquiring organic goods, which are becoming more and more well-liked among consumers who care
about the environment and their health.
10 | P a g e
IBM REPORT ON NESTLE
history of the organisation, so we’ve included it in our tale. For the right to sell coffee branded
with the Starbucks logo in retail establishments other than Starbucks locations, Nestlé agreed
to pay Starbucks Corp. (SBUX) close to $7.2 billion in 2018.
This agreement only permits Nestlé to sell Starbucks products in physical stores; it does not
permit Nestlé to brand Starbucks products.
8.5 Stouffer’s
In 1973, Litton Industries Inc., a defence contractor that had grown to include retail
goods like microwave ovens, sold Stouffer’s to Nestlé. Consumers liked frozen dinners at the
time of the acquisition, and Stouffer’s was a well-known brand. An early partnership between
Nestlé and Stouffer’s served as a model for further forays into healthier cuisine. Stouffer’s
introduced its popular Lean Cuisine brand of low-calorie frozen entrees in 1981.
11 | P a g e
IBM REPORT ON NESTLE
8.6 Freshly
In 2020, Freshly was acquired by Nestlé, which kept it operating independently with full
control over its subscription price and product line. Through its acquisition, Nestlé was able to
take advantage of the recent growth of meal delivery services like Blue Apron while expanding
its exposure to the expanding demand for nutritious meals.
12 | P a g e
IBM REPORT ON NESTLE
soups in Chile by employing this method, mouth & hair. To boost its profit margin, Nestlé
launches an upscale variation of the same brand when income levels climb in each niche
market.
9.4 Customization
Nestlé’s worldwide brand identity is based on customization rather than universalism,
which implies that, from an internal perspective, it uses local ingredients and other
technologies that are in tune with the region where it is produced.
And a brand that is well-known worldwide.
Nestlé's transfer of products from local
farmers to manufacturers is greatly
hampered by the personalization of its
products. For instance, Nestlé adopted a
new strategy to deliver its products to local
warehouses that are convenient for local
farmers to use for the production of milk
because the infrastructure in Nigeria is
crumbling, the trucks are old, and the
political environment is unsuitable to carry
out the processes successfully.
Although this may appear to be an expensive option, the local farmers have increased their milk
supply and output by thrice, which Nestlé has determined to be beneficial in the long run.
13 | P a g e
IBM REPORT ON NESTLE
10 Sustainability at nestle
Nestle believe in the power of food to enhance quality of life. They have sought to build their
business approach on decisions that are not just good for them and their shareholders, but for society
and the planet as well.
10.1 Promoting nutrition and health
They leverage their decades of experience and their R&D expertise to offer safe, affordable, and
sustainable, high-quality nutrition for people everywhere and across all life stages. They are committed
to developing products that are good for people and good for the planet. Their progress toward ever-
more healthy products is 124.6 billion numbers of servings of affordable nutrition with micronutrient
fortification in 2021. 5.1 % reduction in added sugars in Nestlé products since 2017.
Almost all the raw materials they use as ingredients rely in some way on nature, so playing their
part in taking care of the environment is not only critically important for the planet, but a business
imperative too. That is why their aim to source half of their ingredients through regenerative agricultural
methods by 2030. Through their regenerative agriculture initiative and Forest Positive strategy, their
aim is not only to help reduce Nestlé’s impact on the environment but to boost nature and biodiversity
in supply chains and operations and help move them toward net zero. They are working to help
regenerate farmland and forests.100 % deforestation-free by 2022 for palm oil, sugar, and soya, meat,
pulp and paper primary supply chains and by 2025 for coffee and cocoa. 200 million trees Nestlé will
grow by 2030.
14 | P a g e
IBM REPORT ON NESTLE
10.5 Water stewardship
Their aim is to take a holistic approach to water stewardship that considers their operations,
bottled-water business, agricultural supply chains and the communities affected throughout. They
monitor water efficiency and the quality of the water they discharge. They will advance the regeneration
of water cycles to help create a positive water impact everywhere on their water business operates.
Nestle promotes and work with suppliers and farmers to implement better water management practices
in water-stressed areas. This aims to protect watersheds and helps to go beyond the conservation of
water sources to help regenerate and restore water cycles in the areas where they operate. They work
together with local and global stakeholders to address shared watershed challenges. Their progress in
water stewardship is 2.3 million m3 water use reduction in factories. 98 million m3 total water
withdrawals from all areas in 2021. 39.03 million m3 total water consumption in 2021.
Human rights are inextricably linked to their shared future. By respecting and advancing them in our
value chain, they are building a foundation that contributes to a resilient future for planet and people.
Their silent issues are the areas they have identified as those human rights at risk of the most severe
negative impact on people through their activities or business relationships.
As a food company with a global presence, they employ hundreds of thousands of people around
the world. Collectively, they work towards a clear, common goal: To be a force for good. Their health
and well-being are their priority and they bring their purpose and values to life through a diverse and
inclusive workforce that leaves no one behind. As well as they direct employees, they are equally
committed to the continued health, well-being and economic progression of the communities in supply
chain that provide them raw materials.
16 | P a g e
IBM REPORT ON NESTLE
12.2 Distribution Channel
17 | P a g e