Engineering and Architecture Department

Industrial Engineering

Design of Production and Services Systems

Eylül Karahan
192010050013

14/12/2022
Abstract
The house of quality is a kind of conceptual map that provides the means for interfunctional
planning and communications. People with different problems and responsibilities can thrash
out design priorities while referring to patterns of evidence on the house’s grid. In this
assignment, the car was chosen as the product. House of Quality analysis of this product has
been made and detailed explanations are given in the following section.
Step 1: Customer Requirements

The first things we need to decide are the customer requirements.

The six min requirements from a wristwatch may be:

 Lightweight
 Tempered Glass
 Durable
 Exclusive
 Aesthetic

The next thing we do is assume the importance of each of these characteristics of the
wristwatch. Like what is important according to the customers.

For example, let us rate all of these on a scale of 1 to 5. With 5 being the most important and
1 being the least.

 Light weight-3
 Tempered Glass– 4
 Durable- 3
 Exclusive -3
 Aesthetic-5

Step2: Technical measures

The next thing we need to do is figure out the engineering parameters that you need in order
to design the wristwatch.

 High Standard Materials

 Attractive Design
 Exclusive Production Process
 Expected lifetime
 Timing Mechanism Accuracy
 Inspection Standard

Step3: Roof Matrix

The first row is called up or down. In this column we describe whether the following
parameter is better with a high value or low.

Similarly, we are now to compare the effects of changing one alternative on the others. We
can use symbols such as ++ to represent strongly positive effect, + for a positive effect, 0 for
no effect, – for negative, and – – for strongly negative effect.
Step 4: Relationship Matrix

Now fill in all the boxes of the design parameter columns. This is the biggest and most
difficult part of the design process.

The ranking system use is a set of symbols for strong, medium and weak relationships. Also,
each of the symbols represents a value of 9 for strong, 3 for medium and 1 for weak.

Step5: Importance Rating

Sum up all of the values for each column of the engineering parameters and write the sum at
the bottom of the table. This is the total importance of each individual engineering parameter.

Then calculate the percentage of importance: We add them up and then divide each individual
importance value with the total to get the percentages. This will help us decide which
parameters we need to focus on in order to meet the public’s demands.

Step 6: Competitive Evaluation

Also, use further adds to compare different alternatives to check how the different types of
wristwatches shape up with all the other alternatives.

Use 1 to 5 Where 1 being highly dissatisfied and 5 being highly satisfied. For each customer
requirements, rank 1 to 5 to the competitors and also for our product.
 +

++ -
++