UNDERSTANDING SOUTHEAST LEASING (SPLI) PROTOCOLS
WHAT IS SPLI?
Southeast Personnel Leasing Inc
Or SPLI is a Personnel
management agency associated
with Lions insurance who is the
Work Comp Carrier they use to
provide Worker’s compensation
coverage for Companies in high
risk activities or with poor
performance history that will not
be insured in the traditional
market of insurance carriers ( i.e
paychexs/Tom; Start
Insurance/Cano, Xavier
Govea/Evergreen, etc)
Since SPLI is a personnel
management company, they
handle they payroll of their WC
Policy clients.
SPLI is a very large company that
operates across over 20 states in
the united states, primarily in the
southern states from the west to
the east coast of the unites states.
WHO DO I TALK TO?
As a large company, there will be
many departments and contact
people that you will need to be
familiar with in order to help your
client process their needs in an
accurate and prompt manner.
SALES DEPARTMENT
Daniel Chirino is the Authorized
Sales Broker for SPLI. And as it
refers to SALES, he is our contact.
WHAT WILL YOU CONTACT
DANIEL FOR?
 To request a quote
 To request clarification of
codes (if in doubt prior to
requesting a quote)
 To resubmit your final set of
policy documents (final
submittal package) to
underwriting (UW)
WHAT WILL DANIEL CONTACT
YOU FOR?
 Response to your enquiries
 Pre-approval response
 Request of additional
information by UW
 Payment Receipts (Setup fee
or PPC)
 Notification account is setup
and scheduled for First
Payroll (PR)
 Lapsed PR/ Premium
payment by client
 Termination of Coverage
Through the life of the WC policy
Who else in SPLI will you be
interacting with?
 ACCOUNTING DEPARTMENT
 CERTFICATES DEPARTMNET
 PAYROLL DEPARTMENT
So when are you reaching out to
these departments?
For fee payments, for certificates,
for customer service support
ACCOUTNING
--Point of Contact:
Tonya Ray Manning
727-919-2266 or
SPLI 866 800-0785
Please call ask for accounting
SET UP FEE PAYMENT
**Be sure to advise Tonya Daniel
Chirino is the Sales Rep.
You will interact with Tonya or
designated personnel at the
accounting department to call in
your Setup fees and PPC fees
You will provide the payment
information in the order it is
requested. And Advise them to
itemize (if applicable) how much is
setup-fee and how much is PPC
fee(s).
Pymt info required BEFORE you
call is (Complete SPLI CC form)
 CC #
 Expiration date
 CVV (3 -4 digits)
 Full Mailing address of CC
statement with zip code
 Name on Card (owner or
company)
PAYROLL
FOR New Account : reach out for setup
issues or Account Re-instatements you
will reach out to Roque Point of contact:
(email contact preferred)
 Roque Morales, (Spanish)
Tel: 727-351-2924
roque.m@spli.com
or
 Karen Longo, (English)
Karen.L@spli.com
--PR Customer Service Agent
For Established Accounts support:
Each PR/WC Policy account is handled by
a point of contact agent.
 Daniel can tell you which agent
was assigned to your client.
Bilingual Speaking CS Reps
 Ginie Concepcion: Ginie.c@spli.com
 Dalixa Espada:  dalixa.e@spli.com  
English CS Rep:
 Heidi Passicek heidi.p@spli.com 
 UNDERSTANDING SOUTHEAST LEASING (SPLI) PROTOCOLS
Interacting with SPLI Created on 12/15/2020. Last Revision on 12/17/2020
Page 2 of 6

EMAIL COMMUNICATIONS WITH DANIEL CHIRINO -HOW  Final Submittal  Pre-Payroll Certificate (PPC)
AND WHAT TO INCLUDE:
Must not exceed 50MB in memory content. (Attachments This request can be added to the final submittal IF you
 Pre -approval must be separated out in various emails if it exceeds 50MB already have the pre-filled form or it can be submitted shortly
and subject titled accordingly. after (so as to not delay the final submittal, if you are still
In order to request a Pre-approval from Underwriting (UW): working on getting the information from the client).
ADDRESSED TO: Daniel.c@spli.com
ADDRESSED TO: Daniel.c@spli.com EMAIL SUBJECT: A PPC can only be requested IF the client has paid the fee for
+ Name of the company, the extraordinary request for a certificate before running the
EMAIL SUBJECT: FEIN - Final Submittal 1 of # first payroll.
+ Name of the company, (you must calculate out beforehand by MB of
FEIN - Pre-Approval request documentation how many emails you will need) NOTE: each certificate request prior to running the first
BODY: BODY: payroll incurs a $100.00 fee and must be paid out before the
+ Pre-approval Request + Final Submittal final approval is granted. That is if they want 3 Certificates
prior to payroll they must pay an additional fee of $100.00 for
ATTACHMENTS: ATTACHMENTS: (if 1-2 EE’s, all should fit in One email) each certificate=> $300.00. Best if all PPC fees are collected
+ Signed CP and Signed Quote If more than 2 EE, separate-out EE apps into a separate at time of collection of the set-up fee.
email(s) as needed. Generally, about 4-5EE apps per email.
Remember for the email server to deliver your email, ADDRESSED TO: Daniel.c@spli.com
attachments need to be less than 50mb)
Tip: + Approval
EMAIL SUBJECT:
If your client is not + Signed CP, Quote and Packet
+ Name of the company,
incorporated in Florida, + Setup fee receipt & PPC fee if applicable
YOU MUST USE THE SPLI + PPC (if applicable) FEIN - Pre-Approval request
FORMS for that STATE, not + IRS Letter BODY:
Florida’s. + ID-owner/photo or photocopy + Pre-approval Request
Ask Daniel to provide them + Voided Corporate Check photo/photocopy
if not already in Template + Bank Statements/ Bank Acct Enquiry form ATTACHMENTS:
folder + EE Apps + Completed PPC form, including Subrogation if
Email (follow SPLI naming convention and add part 2, or X# (if more than
applicable.
2 EE’s, separate EE apps into its own email) otherwise include in a single
submittal with other documentation as long as it does not exceed 50mb Always call GC and confirm information and coverage
per email sent) You must specify in the email subject what part it is and request PRIOR to submitting your request to avoid
how many to be total. delays and client/ GC frustration and extra work for you.
 UNDERSTANDING SOUTHEAST LEASING (SPLI) PROTOCOLS
COMMUNICATIONS WITH OTHER SPLI DEPARATMENTS
 WIRES (Accounting)
Every Client should provide you / forward to You his payroll
deposit receipt (wire deposit ticket) on a weekly basis.
You are to Forward, weekly, said payment receipt to:
 wires@spli.com and
 cc: ryan.e@spli.com ; Daniel.c@spli.com and the CS
rep assigned to that account, either Ginie or Dalixa
Note:
Ryan Egleston, is the Accounting Mgr.
You may also cc: him on emails pertaining to issues with
missed PR/Premium payments and account reestablishment
(catch-up premium payment receipts and related matters)
 CERTIFICATES
Certificates are the document proof that our client is up-to-
date on his premium and payroll payments and thus can
ONLY be issued if the account is current (has no past due
fees). If there are past-due fees, the client will need to bring
the account to current, BEFORE a Certificate can be issued.
To request a certificate, we do so via email directly to the
department using the following format:
ADDRESSED TO: certificates@lioninsurancecompany.com; cc:
Daniel.c@spli.com
EMAIL SUBJECT:
+ Name of the company,
FEIN - Certificate Request
BODY:
+ Certificate request
+ Certificate Holder Information (priory verified via a
telephone call)
+ List of GC holder and client emails and all cc: (people to
receive a copy of the certificate)
o Be sure to cc: Daniel.c@spli.com in the CC list.
ATTACHMENTS:
+ Certificate Form, if applicable
OTHER IMPORTANT NOTES:
 FIRST PAYROLL
Remember, you do not get your commission until the First Payroll is
Run. Client does not (generally) receive certificates until First
Payroll is Run. The Policy is not fully active (though it may be
approved) until the First Payroll is Run.
So…
THE FIRST PAYROLL, as well as subsequent weekly payrolls are of
main importance, as not only we receive the commission, but the
client and more importantly the employees have the proper
medical coverage when they go to work.
WE MUST STRESS at every interaction with the client the relevance
and paramount importance of keeping their policy active by
keeping their payroll active. No payroll, no beneficiaries to the
Policy, not in concordance with the law!
Our Job is not done at the Payment of the Set-up fee, it just only
started. All policies need to be maintained.
1. Fees for setup paid
2. Paperwork completed/submitted and approved
3. Requests PPC if applicable
4. First payroll Run
5. Provide Certificates as needed (ongoing)
6. Weekly Submittal of Payroll Receipts to Wires/accounting
Your job is NOT done— -Build relationships with your clients,
Cross-sell, advise of the referral program and Ask for Referrals!!!
Build your sales line!!!. is up to YOU--- No one else!
 UNDERSTANDING SOUTHEAST LEASING (SPLI) PROTOCOLS
UNDERSTANDING SPLI PAYROLL
It is important that as agent you are clear and that you Clearly
explain the Payroll Process to each client, more than once to ensure
they understand.
SPLI PROVIDES for two forms of processing payments (company)
and two forms of providing payments (employee).
The Company (our client):
 If owner is a citizen, they will be allowed to ACH (Direct
debit/Reverse draft) their corporate account to pay their
weekly
 If the owner is a non-citizen they have to :
 Wire the money to SPLI: that is go to the bank and
deposit the value of their weekly payroll into a
SPLI WIRE account so that SPLI can issue checks to
employees based on that deposit.
 They can give a Money order or Cashier’s Check to
de Payroll deliver driver for the agreed amount of
the current week’s payroll deposit.
The Employee:
Can receive their Pay/Salary in one of two ways:
 By paper check: a check that has been issued by SPLI based
on the Client’s deposited payroll amount, printed, and
placed in an envelope and then shipped to the owner via a
mail courier to be hand-distributed to the employee as a
designated day and time of the week. Typically end of
business day Friday or Saturday. Couriers only deliver
checks Monday to Friday and there is a cost involved for
this service. Generally, about $13 dollars per weekly
payroll.
 Direct Deposit: Employee provides the information of his
personal banking account (Savings or Checking) to have the
Pay/Salary electronically deposited into his account of
FIRST AND SUBSEQUENT PAYROLLS
 FIRST PAYROLL SET-UP
You as agent must explain to the client how payroll works
and when the first payroll is scheduled so they can prepare
(have the monies available) to run and pay the payroll.
Salaries are paid one week behind, that is the employee
must work the full week and be paid end of week the
following week.
Once your client’s policy is approved by UW, Sales support
will issue an email to Daniel Chirino regarding any last
indications and as well as instructions for the first payroll
(PR).
Instructions will be brief. Generally, a date of first PR. YOU
MUST contact client and advise of this date as well as
review, once more the protocols and at this point email
the payroll instructions (cheat-sheet) for the client to have.
You can not rely on the written instructions. It is YOUR
responsibility to ensure your client understands the
process.
You must also provide Roques’ information. Roque
Morales is the New Client Setup point of contact. He will
interact with client for the first 3-5 weeks while a final CS
Representative is assigned. Either English Speaking or
Bilingual as per the Packet request.
 NEW ACCOUNTS/ New Client Setup
Roque Morales-Payroll/Nomina,
roque.m@spli.com ph:727-351-2924
-Ask them to ADD this contact to their phone so they will
NOTE: PR Call-in or email of PR details
No later than Tuesday Morning for timely Friday PR
 SUBSEQUENT PAYROLLS
Once the PR account is set-up and running smoothly, a permanent
CS Representative is assigned to the client.
 If Client is Spanish speaking, either Genie, Dalixa, Leonor
 If Client is English speaking, Heidi, Leonor
Client also should add their CS Reps Phone number and email to
their phone and email directories, so they know to answer the
weekly call and so the emails do not go to spam.
NOTE: Timely and continuous PR will ensure there is NO lapse in
their WC policy coverage for their employees. Lapse in PR cancels
the policy.
SPLI Only offers 7 days to get back on track before issuing a Policy
Termination.
It is important that you convey this imperative to your client!!!.
PAYROLL MUST BE PAID WEEKLY.
Ideally full salaries, or in hardship a minimum of $250 spread
across all active EE to ensure each is covered. But it must be run
WEEKLY.
General Contractors (GC) have the right to request a roster of active
employees receiving payroll. This roster validates the employees as
beneficiaries to the WC Policy.
By LAW, only employees declared in the PR, are beneficiaries of
that benefit (be able to submit a WC Claim for medical expenses
 UNDERSTANDING SOUTHEAST LEASING (SPLI) PROTOCOLS
choice for every week worked.
ANCILLARY TOOLS
To sign documents, SPLI has designated a
program/application called Sig Now.
It can only be used for SPLI clients!
Sign in information:
To access app and pin tab go to:
signNow Login
email: daniel.c@spli.com
pw: 365Signnow$$
 Use the tutorial to learn about the features so you
can maximize your efficiency by knowing how to
use all the tools provided. (Merge features,
templates etc.)
 Be orderly. This is a tool ALL the sales reps use
o Copy yourself on all signature request so
you will be notified of viewed and Signed
documents.
o Download ALL your signed documents to
the Next Cloud client folder immediately
o Move promptly all your signed files to the
“Signed folder” so the “in process screen is
not cluttered. Remember, we all use it.
o Delete all unused or incorrect or pre-merge
documents. Don’t E-loiter.
answer when Roque calls. and ancillary expenses) as a result of a work-related-injury.
The Tutorials can be found here: GLOSSARY OF ABREVIATIONS
There are 3 basic tutorials available- be sure to go through all  ACH: In banking, ACH stands for Automated Clearing
three. House, which is a network that coordinates electronic
payments and automated money transfers. ACH is a
way to move money between banks without using
paper checks, wire transfers, credit card networks, or
cash.
 GC: General Contractor is a person or company that hires
subcontractors (persons or companies) to work on one of
his projects. Generally, they subcontractors have diverse
skills needed to complete the overall project
 GL: General Liability Insurance; damages done by company
employees on the physical premise of a third party (i.e.
their client)
 MO/CCK: Money order or Cashier’s Checks are non-
personal checks issues after money has been deposited to
the bank and it can be drafted to the name of a person or
company. As the monies have already been deposited
there is an assurance and check will not bounce due to lack
of funds
 PPC: Pre-Payroll Certificate
 PR: Payroll. The act of processing and issuing payment to
an employee
 WC: Workers Compensation Insurance: medial and
secondary expense coverage for on the work accidents of
employees
 Wire: a deposit into someone else’s account
UNDERSTANDING SOUTHEAST LEASING (SPLI) PROTOCOLS