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Bill date Account number Page

01 Feb 2021 GB 1853 9474 M045 EE 1 of 3

Hello Mr Selvaraj
Mr F Selvaraj
8 Fishmarket Square Here's your bill for February. Thanks for taking us
Edinburgh with you to your new home. This bill covers charges at
EH6 4LN both your old and new addresses.

Your last bill: This bill: Your recent bills:


£27.49
£ .29
Q Thanks for paying
your bill in full
29 Feb

Jan
£29.29

£27.49
We'll take this on or just Dec £37.49
after 09 Feb

£29.29
Broadband Package

> Your services have changed since your last bill


> Your regular charges are £27.49

see page 3 for details

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fi and more. includingyou
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and password).
Bill date Account number Page
01 Feb 2021 GB 1853 9474 M045 EE 2 of 3

How to get in touch Everything OK?


(You'll need this reference: GB 1853 9474)
If not, and we haven't been able to sort out your complaint by eight
Manage your account bt.com/mybt 0800 44 33 11 weeks of you making it, you can contact the 'Ombudsman Services:
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It's a quick and easy way to answer any questions you might have. or call 0800 800 150.

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Broadband bt.com/help/broadband
How you pay
Landline bt.com/help/phone You are paying by Direct Debit for your Standard Line Rental.
If you change from Direct Debit we'd move you to Line Rental Plus
Latest deals and anything else? 0800 800 150 which allows a wider variety of payment methods and provides
Landline, TV & bt.com/packages additional calling features.
broadband
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Registered Office 81 Newgate Street London EC1A 7AJ.

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Bill date Account number Page
01 Feb 2021 GB 1853 9474 M045 EE 3 of 3

You've changed your address


Service Service
Last bill started ended This bill

01 06 06 31 01 28
Jan Jan Jan Jan Feb Feb

What's changed since your last bill (25 days) Your regular charges (28 days)
Because you've moved we're refunding what you paid in This bill includes regular charges in advance at your new
advance at your old address. And we've started charging for address (01 Feb – 28 Feb)
services at your new one.

See What's changed since your last bill See Your regular charges

Your services How we worked out your bill


Broadband Package
Broadband Package Broadband Package £29.29
Fibre 1
Landline
Your regular charges 01 Feb - 28 Feb
0131 551 4879
Pay As You Go Calling Plan Broadband Package: £35.49/month £27.49
Includes discount of £8.00/month for Special offer discount

What's changed since your last bill


Line Rental 06 Jan £0.65
Your benefits Part month charge:
· Charge of £0.65 for your new service from 06 Jan (£20.20/month)
BT Privacy at Home lets you Broadband Package 06 Jan - 31 Jan £29.77
stop unwanted sales calls.
Part month charge:
· Charge of £29.77 for your new service from 06 Jan (£35.49/month)
Broadband Package : £35.49/month 07 Jan - 31 Jan -£28.62
This is a refund of the price of your Package which you paid in advance up to 31 Jan
2021

Your total £29.29


(Including applicable taxes)

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