Email Applications Report From PeerSpot 2022

Email Applications
Buyer's Guide &

Reviews
December 2022
Email Applications
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2
Email Applications
Contents
Vendor Directory 4
Top Vendors 5-6
Top Solutions by Ranking Factor 7
Focus on Solutions
Microsoft Exchange 8 - 10
Google Workspace 11 - 13
Zimbra Collaboration 14 - 16
Microsoft Exchange Online 17 - 19
HCL Notes 20 - 22
IceWarp 23 - 24
HCL Verse 25 - 26
Amazon WorkMail 27 - 28
KerioConnect 29 - 30
Micro Focus GroupWise 31 - 32
About This Report and PeerSpot 33
© 2022 PeerSpot
To read more reviews about Email Applications, please visit: https://www.peerspot.com/categories/email-
applications
3
Email Applications
Vendor Directory
Amazon Amazon WorkMail Microsoft Microsoft Exchange Online
Bouncify Bouncify Open-Xchange Open-Xchange
Drift Drift Email Progress Software iMail Server
eGain eGain Mail Proton Technologies ProtonMail
GFI KerioConnect Superhuman Superhuman
Google Google Workspace Vade Security Vade MTA Builder
HCL HCL Notes Zarafa Zarafa
HCL HCL Verse Zimbra Zimbra Collaboration
IceWarp IceWarp Zimbra Zimbra Cloud
Micro Focus Micro Focus GroupWise Zoho Zoho Mail
Microsoft Microsoft Exchange
© 2022 PeerSpot
applications
4
Email Applications
Top Email Applications Solutions

Over 660,395 professionals have used PeerSpot research. Here are the top Email Applications vendors based on product reviews,
ratings, and comparisons. All reviews and ratings are from real users, validated by our triple authentication process.
Chart Key
Views Comparisons Reviews Words/Review Average Rating
Number of views Number of times compared Total number of reviews on Average words per review Average rating based on
to another product PeerSpot on PeerSpot reviews
Bar length
The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows:
For each ranking factor of Reviews, Views, and Comparisons, the product with the highest count in each ranking factor gets a maximum 18
points. Every other product gets assigned points based on its total in proportion to the #1 product in that ranking factor. For example, if a
product has 80% of the number of reviews compared to the product with the most reviews then the product's points for reviews would be 18
* 80% = 14.4.
Both Rating and Words/Review are awarded on a fixed linear scale. For Rating, the maximum score is 28 points awarded linearly between 6-
10 (e.g. 6 or below=0 points; 7.5=10.5 points; 9.0=21 points; 10=28 points). For Words/Review, the maximum score is 18 points awarded
linearly between 0-900 words (e.g. 600 words = 12 points; 750 words = 15 points; 900 or more words = 18 points). If a product has fewer than
ten reviews, the point contribution for Rating and Words/Review is reduced: 1/3 reduction in points for products with 5-9 reviews, two-thirds
reduction for products with fewer than five reviews.
Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
All products with 50+ points are designated as a Leader in their category.
1 Microsoft Exchange
7,986 views 6,885 comparisons 45 reviews 348 words/review 8.4 average rating
2 Google Workspace
3 Zimbra Collaboration
© 2022 PeerSpot
applications
5
Email Applications
4 Microsoft Exchange Online
5 HCL Notes
6 IceWarp
7 HCL Verse
8 Amazon WorkMail
9 KerioConnect
10 Micro Focus GroupWise
534 views 360 comparisons 2 reviews 500 words/review 9.0 average rating
© 2022 PeerSpot
applications
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Email Applications
Top Solutions by Ranking Factor

Views
VIEWS
1 Microsoft Exchange 7,986
2 Zimbra Collaboration 7,290
3 Google Workspace 5,400
4 HCL Notes 4,402
5 Microsoft Exchange Online 4,118
Reviews
REVIEWS
1 Microsoft Exchange 45
2 Google Workspace 41
3 Microsoft Exchange Online 34
4 Zimbra Collaboration 14
5 HCL Notes 9
Words / Review
WORDS /
REVIEW
1 KerioConnect 617
2 HCL Notes 582
3 Micro Focus GroupWise 500
4 Google Workspace 475
5 Amazon WorkMail 463
© 2022 PeerSpot
applications
7
Email Applications
Microsoft Exchange See 48 reviews >>
Overview
Built to deliver the enterprise-grade security and reliability that businesses require, Microsoft Exchange provides email,
calendar and contacts on your PC, phone and web browser.
SAMPLE CUSTOMERS
Paderborn-Lippstadt Airport, Scitec Nutrition, British Airways, InnoGames, Osteology Foundation, Franz Haniel & Cie. GmbH, NTC
Contracting
TOP COMPARISONS
Zimbra Collaboration vs. Microsoft Exchange … Compared 35% of the time [See comparison]
IceWarp vs. Microsoft Exchange … Compared 11% of the time [See comparison]
KerioConnect vs. Microsoft Exchange … Compared 9% of the time [See comparison]
REVIEWERS * VISITORS READING REVIEWS *
TOP INDUSTRIES TOP INDUSTRIES

Comms Service Provider … 22% Computer Software Company … 15%
Computer Software Company … 17% Energy/Utilities Company … 12%
Government … 8% Manufacturing Company … 12%
Financial Services Firm … 6% Financial Services Firm … 9%
COMPANY SIZE COMPANY SIZE

1-200 Employees … 27% 1-200 Employees … 37%
1001+ Employees … 53% 1001+ Employees … 39%
* Data is based on the aggregate profiles of PeerSpot Users reviewing and researching this solution.
© 2022 PeerSpot
applications
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Email Applications
Microsoft Exchange Continued from previous page
Top Reviews by Topic
VALUABLE FEATURES See more Valuable Features >>
It has a feature that allows you to retain an email and recover it as an administrator. When you activate this feature, even if a
user deletes an email, the email is still in the system, and we can retrieve it as an administrator. It is a very useful function. We
turn this feature on for some of the mailboxes because we need to keep all the records. I like the way emails are classified in
HUGOMART this solution. It makes it really easy to take a look at the most important messages. This is a really good functionality. Some of
INEZ
the emails directly exchanged wi... [Full Review]
What I love about Microsoft Exchange is the good integration since 2013, particularly its integration with the calendar and other
software such as Zoom, TeamViewer, AnyDesk, etc. [Full Review]
Abd
Elrahman
Oreiby
We've been using Exchange as an email platform. Our clients require multi-country, multi-regional email collaboration with
controlled mail flow. The most valuable feature is the capability of message tracking and the protection of user data. [Full
Review]
Lawrence
Tse
Microsoft Exchange is a powerful solution. It can easily integrate with Active Directory and other business applications. It does
not require any training, it is flexible and simple to use. When comparing Microsoft Exchange to other solutions, such as Lotus
Note, it is more straightforward for business. [Full Review]
reviewer159
8538
ROOM FOR IMPROVEMENT See more Room For Improvement >>
Its search functionality can be better. It is currently not really easy. It has the capability to search your mailbox, but it has some
restrictions in terms of the number of results that you can retrieve. You can only get around 250 results. If you want to do a
deeper search, you need to use different functionalities of the product. The policy that we have for handling emails is that we
HUGOMART do not delete emails at all. If I insert the text that I am searching for in the Search field, it only retrieves a limited number of
INEZ
emails. To search for an email f... [Full Review]
After 2022, users of Microsoft Exchange have to migrate mailboxes to Microsoft Exchange Online, and what I'd like to improve
is for Microsoft to publish more on-premise versions for customers using Microsoft Exchange. Having more security is another
room for improvement in the solution, particularly for mailboxes that develop the Exchange Edge rule to protect internal
Abd mailboxes. What I'd like to see from Microsoft Exchange in the future is for Microsoft to still update the latest, existing version
Elrahman
Oreiby which is 2022. I'd like Microsoft to still push more... [Full Review]
I would like to see Microsoft Exchange improve its documentation. The legacy version of the solution had very accurate
product documentation. Also, they had very good training courses. Recently, as Microsoft has been frequently adding new
features, the documentation has not been as detailed. This means that we need to spend more time making use of our own
Lawrence experience to tackle some problems. New users will need help from technical professionals. There are not many people in the
Tse
market that have in-depth knowledge of the product. The documentation for... [Full Review]
© 2022 PeerSpot
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Email Applications
Microsoft Exchange Continued from previous page
From a reliability perspective, they need to improve the search engine, it is not very powerful. The security is not the best, it is
not able to filter some of the spam and malware emails that pass through no matter what security protocols that we have set.
Recently we had two incidents where we had to stop the business for one day. I am not sure if it is a problem with our
reviewer159 implementation, or is it a problem with something else. [Full Review]
8538
PRICING, SETUP COST AND LICENSING See more Pricing, Setup Cost And Licensing >>
Its price is very affordable, and basically, it is the standard of the industry. We have the Exchange 365 subscription, which
includes the usage of Exchange Online. I don't know the specific cost, but it is the retail price of Microsoft 365 E3 licenses.
Microsoft's licensing is not very easy to understand. Microsoft changes rules every other day, which makes it difficult for us to
HUGOMART understand the licensing not only for Exchange but also for other products. It can sometimes be really complex to understand
INEZ
what you need to have in order to comply with ... [Full Review]
I don't have enough information about the licensing costs of Microsoft Exchange, but I do know that you need two types of
licenses to run it. You need the product key and the client access key to activate Microsoft Exchange. This means that apart
from the standard Microsoft Exchange licensing fees, you have to pay additional costs. [Full Review]
Abd
Elrahman
Oreiby
Licensing costs for Microsoft Exchange have increased, but are still fair. For some users, the cost is high considering the
number of functions and features they will use. [Full Review]
Lawrence
Tse
We are currently using enterprise licenses for the solution. They are different pricing models available. There are individual,
cloud-based, and enterprise licenses all with different pricing models. Typically, the larger the number of users, the lesser the
price. For small to medium companies like us, we feel it is expensive. However, for a large company, where they have
reviewer159 thousands of employees the cost is distributed. We do not receive this kind of benefit because of the small company size. They
8538
should provide more discounts for the small companies... [Full Review]
© 2022 PeerSpot
applications
10
Email Applications
Google Workspace See 44 reviews >>
Overview
Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like
Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.
As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve
rebranded to Google Workspace to more accurately represent the product vision.
SAMPLE CUSTOMERS
There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group,
National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
TOP COMPARISONS
IceWarp vs. Google Workspace … Compared 15% of the time [See comparison]
Microsoft Exchange Online vs. Google Workspace … Compared 13% of the time [See comparison]
Zimbra Collaboration vs. Google Workspace … Compared 13% of the time [See comparison]

Computer Software Company … 22% Computer Software Company … 46%
Comms Service Provider … 19% Manufacturing Company … 13%
Government … 6% Non Profit … 8%
Financial Services Firm … 6% Analyst Firm … 4%

© 2022 PeerSpot
applications
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Email Applications
Google Workspace Continued from previous page
There are a lot of apps and features that make it easy to share. There's Google Meet and Sheets, for example. You can use
them everywhere, and there are even some free licenses. However, we've been using Google Meet for meetings, as many
employees work remotely. Even my manager is actually working overseas. We continuously use Google Meet for meetings or
HossamIsma Sheets for anything we need to share. These two apps, aside from email, are what we use most. The initial setup is simple. It's
il
stable. We find the solution easy to scale. The pricing is very good. [Full Review]
Everything is synchronized across every single device you use to access G Suite. That is why we like it. Also, the apps are
intuitive, easy to use, and highly responsive. Gmail and the Chrome browser are the two tools we use the most. We also use
Google Drive to upload and store files online. Many of the other tools are useful. I often access YouTube for personal use, but I
Marco- seldom use Google Maps because I prefer Waze. Instead, I use the translator and the tool for managing photos. I use Google
Carvajal
Keep for taking notes and also Meet because, in the bus... [Full Review]
This is quite a typical solution in the sense of the standup email functionality. The convenience is being able to collaborate on
Google docs at the same time on the same document without any issues figuring out which is the latest version. I also like the
integration of documents, Google Drive and Gmail. We use Google Meet, and obviously Google Calendar. It's a good
Igor integrated environment and I use all the different components. The collaboration functionality in the cloud and in terms of
Shkamratov
working on documentation makes it all very convenient. It sat... [Full Review]
The email, we believe, is what we like best. The email is excellent. It is simple to locate the information. We use it because it
came from Microsoft Outlook, and the way Google tags information is very simple and easy to use. Once you start using the
collaborative platform in terms of creating the Excel document, both of us can be looking at the same time, they have a
reviewer103 meeting look at the document, you and I can work on it at the same time, which is fantastic. We have a team of people working
1985
on these. In terms of collaboration, and simple ease of u... [Full Review]
G-Suite is excellent for what we're trying to do, but it could use some extra features. For example, it would be helpful if we had
a seamless way to convert Excel macros to Google Sheets. We use the OneLogin to authenticate users logging into G-Suite.
We'd like to see a lot of the same information provided from Microsoft Active Directory, such as the user's location, telephone
Justin number, etc. If G-Suite could develop this type of service, that would be amazing. [Full Review]
Keswick
I would rather migrate from Google to Microsoft, as I prefer Microsoft. However, it depends on the company's direction. I'm
unsure of improvements, having only worked on it for a little more than a month. The features in Microsoft Outlook are way
much better than in Gmail. They provide even for writing an email, for example. It's way more professional with Microsoft than
HossamIsma with Google. Gmail needs to improve. With Microsoft, you can use it on the web version, and you can use Microsoft Outlook.
il
Google has the web version. However, they don't have somet... [Full Review]
I think Meet is not as well-positioned as Zoom. That application needs to be enhanced to make it more feature-rich and easy to
use. It's easy and has all the essential features, but it's not as popular as Zoom. And I think Google Translate could add more
features. For example, it could be integrated when typing in a document or a web browser like Grammarly. I use Grammarly to
Marco- review the way I write English, and the services included in Grammarly are excellent. Or translation features could be
Carvajal
embedded in all the Google applications. It would also be... [Full Review]
© 2022 PeerSpot
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Email Applications
Google Workspace Continued from previous page
The administration aspect, including the UI and implementation, could be simplified and made more user friendly. I have one
integration issue which is when you reply to an email, there is no option to create an event, which is something you get in
Outlook. Events need to be created separately, which is unnecessary, and that's one specific point that recently caught my
Igor attention. [Full Review]
Shkamratov
I would not be able to say how much the company paid for the enterprise solution. But from an end-user perspective, I can say
that Google One is reasonable. I know schools and small companies use G-Suite. So if public and non-profit enterprises use it,
then I don't think the price is a limitation. [Full Review]
Justin
Keswick
I do not handle the licensing aspect of the solution. It's not something that I deal with directly. That said, I'd rate it a four out of
five in terms of affordability. It's very affordable. It costs less than the Microsoft equivalent, for example. [Full Review]
HossamIsma
il
This solution is subscription based. We took an annual subscription which costs less than a monthly one. It was pretty
affordable. We were choosing between Microsoft and Google. I don't remember which one was more expensive. I think Google
was cheaper, and if I'm not mistaken, the price was $6 per user, per month. I'm not aware of any additional costs. [Full Review]
Igor
Shkamratov
In terms of pricing, I don't deal with that area because it's on the outside. I just basically recommend the solutions we are using.
I am not aware of the pricing, other than I believe it is comparable to the majority of the system, but because we have been
using it for so long, switching from one to the other is difficult. The pricing is comparable, it's pretty decent. This is why we have
reviewer103 been using this solution and haven't switched to anything else. [Full Review]
1985
© 2022 PeerSpot
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Email Applications
Zimbra Collaboration See 14 reviews >>
Overview
Zimbra Collaboration provides administrators and their end users innovative features that solve the challenges faced by
organizations using today's legacy communications infrastructure.
SAMPLE CUSTOMERS
NEC Biglobe, City of Ventura, Monterey Bay Aquarium Research Institute, Hola Publishing, BIG, Sleepwell, LaFayette College,
Xmission, DNA, Ring Line, Future Group, TIGC
TOP COMPARISONS
Microsoft Exchange vs. Zimbra Collaboration … Compared 33% of the time [See comparison]
Open-Xchange vs. Zimbra Collaboration … Compared 20% of the time [See comparison]
IceWarp vs. Zimbra Collaboration … Compared 10% of the time [See comparison]
TOP INDUSTRIES COMPANY SIZE

Comms Service Provider … 28% 1-200 Employees … 67%
Computer Software Company … 16% 201-1000 Employees … 17%
Government … 9% 1001+ Employees … 17%
Retailer … 5%
COMPANY SIZE
1-200 Employees … 29%
201-1000 Employees … 23%
1001+ Employees … 48%
© 2022 PeerSpot
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Email Applications
Zimbra Collaboration Continued from previous page
One of the most valuable features involves the solution's automatic backup, which I find to be pretty simple and
straightforward, and obviates the need for additional software. The web client features have good graphics and are pretty
useful. [Full Review]
reviewer149
5518
The pricing of the solution is excellent. It's a newer solution with a modern interface and dashboard. The interface itself is very
responsive and easy to navigate. The initial setup is very simple and straightforward. The stability is good and keeps getting
better with each new update. The pricing of the product is excellent. The solution really does scale very easily. Technical
Mohammed support is quite helpful. [Full Review]
Yassine
TABET
ZATLA
Zimbra is open source. They got absorbed by Yahoo, but they're still primarily open-source and have continued to extend their
technology. A lot of other products like Microsoft Exchange offer email or collaboration features, but they are not as fast as
Zimbra. And with Exchange, it's not easy to purchase the license. And Zimbra is more reliable in terms of integration. [Full
reviewer911 Review]
289
The subscription base in terms of their support, unlike before, now has a community addition. Now, everything is free. It's just
easy to use and straightforward. For an SMB, it is a recommendable email solution. The product is easy to set up. It’s a stable
solution. [Full Review]
Pol-Balaguer
It would be great if a group chat feature were created to allow for a team environment. The current chatting facility only allows
for one-to-one chats. [Full Review]
reviewer149
5518
Zimbra Collaboration could improve the migration from a basic solution to a more containerized solution. For example, the
installation should be able to extend to the containers and manage them with some solution, such as OpenShift or Kubernetes.
The video conference solution Zimbra Connect is a mediocre solution for video conferences. They should make it more similar
reviewer102 to Office 365 and add some collaboration with other solutions, such as Alfresco. [Full Review]
2865
We are simply a customer and an end-user. We don't have a business relationship with the organization. The log files need to
be improved. It needs to show us more information. Right now, a lot of detail is lacking and that's not very helpful or insightful.
The solution could use more integration with third-party tools. That would be very useful. [Full Review]
Mohammed
Yassine
TABET
ZATLA
© 2022 PeerSpot
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Email Applications
Zimbra Collaboration Continued from previous page
Yahoo acquired Zimbra, and Yahoo Mail is a web-based email, not a software platform. So as part of the acquisition, they have
to continue providing support to the open-source license holders. But lately, they have decreased their support for the open-
source community, and they're pivoting to the enterprise market. So they're starting to transition to a proprietary cloud-based
reviewer911 solution. And when they adopt this proprietary solution, it won't be good. So hopefully, in the future, they'll continue to offer an
289
open-source version. That's what makes Zimb... [Full Review]
When it comes to the licensing of Zimbra Collaboration, my license covers the servers and I find its terms to be much simpler
than those of Microsoft Exchange. Microsoft has multiple requirements, such as one concerning the need for the best OS
licenses. There are multiple products needed to get Microsoft Exchange to work, but there is also a standalone option
reviewer149 available. The licensing of Zimbra Collaboration is better than that of Microsoft Exchange and it's more affordable. [Full Review]
5518
The price of the solution is low. The total cost of our projects is low. For example, if we compare Zimbra Collaboration with
Microsoft, the license of one account they are probably the same price. However, after the initial licensing, to add more options
or use features in the Microsoft solution you must purchase them. In Zimbra, when we buy a license, there are only two levels
reviewer102 of license. If we buy the premium license, we have almost all the features activated in our license. [Full Review]
2865
It's very expensive. Especially in our case, because I'm from Ethiopia, in Africa. When we compare the cost with Google
Workspace, it's very expensive. [Full Review]
Lalisa
Buruse
Zalalam
Zimbra Collaboration is expensive, and there is no perpetual license option. Also, their licensing model is unclear, making it
difficult to evaluate the value of the solution before buying. [Full Review]
reviewer185
9430
© 2022 PeerSpot
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16
Email Applications
Microsoft Exchange Online See 41 reviews >>
Overview
Exchange Online helps protect your information with advanced capabilities. Anti-malware and anti-spam filtering protect
mailboxes. Data loss prevention capabilities prevent users from mistakenly sending sensitive information to unauthorized
people. Globally redundant servers, premier disaster recovery capabilities, and a team of security experts monitoring
Exchange Online around the clock safeguard your data.
SAMPLE CUSTOMERS
Bank Alfalah Ltd., Paderborn-Lippstadt Airport, Blue Star Infotech, Scitec Nutrition, Resolution Films, British Airways, Empire Cinemas,
InnoGames
TOP COMPARISONS
Google Workspace vs. Microsoft Exchange Online … Compared 24% of the time [See comparison]
Zimbra Collaboration vs. Microsoft Exchange Online … Compared 21% of the time [See comparison]
IceWarp vs. Microsoft Exchange Online … Compared 12% of the time [See comparison]

Comms Service Provider … 20% Manufacturing Company … 16%
Computer Software Company … 17% Energy/Utilities Company … 12%
Government … 10% Computer Software Company … 12%
Educational Organization … 5% Financial Services Firm … 8%

© 2022 PeerSpot
applications
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Email Applications
Microsoft Exchange Online Continued from previous page
I was talking to my dentist this morning, and I was manually entering the appointment into my calendar, and I was impressed
that Exchange would actually give me the address. It wasn't always this way, but now it's all connected in some way. I just
entered the name without checking to make sure I didn't have a typo, and my calendar was able to give me the address, it just
reviewer197 popped up. When you used to write to someone, you would often begin typing their name and their email address would
5452
appear; you would simply click and you would have the correct ema... [Full Review]
The experience has been rather good. We've had nothing major happen to us. We've had no major downtimes. We haven't lost
mail so far, which is good. I enjoy not having to maintain the local infrastructure, local servers, local whatever. You use the
software and don't have to worry about the details. You're not concerned with administration tasks other than managing users,
reviewer122 which, of course, our team does on a daily basis, basically. The pricing is okay. The solution is stable. The product scales well.
0712
The user interface isn't too bad. [Full Review]
It works. It does what it's supposed to do with minimal issues. It's one of the products that Microsoft has absolutely done its
very best with. The solution is very easy to set up and quite quick to deploy. [Full Review]
reviewer119
9370
What I like about Microsoft Exchange Online is that it's a very convenient solution because it's part of the Microsoft business
suite. This is the first email service I've used that lasted for many years, and I'm still using it because it's very convenient and it's
suitable for my needs. Microsoft Exchange Online is the best product in the world for me because I don't remember any other
Dimitar service that's so well-accepted. [Full Review]
Alexov
I have been having problems with Exchange. Sometimes there are issues with emails, most likely from a POP3 server, and
some of the email accounts, I am not sure which one, but emails stop coming in at some point if I don't update. Not all of my
email accounts are affected, but I have a few, and I am wondering if it is not my Gmail account on Exchange. There will be an
reviewer197 upgrade at some point, and if I put it off, emails will stop coming in. That is a problem I have seen before, but then you do the
5452
upgrade, restart or restart the application, and usual... [Full Review]
There were a few short outages where mail delivery was flaky. I don't really like the response time of the web GUI for
administration. All this seems a bit slow and not responsive enough. They should provide a far simpler solution for sending mail
from machines as this is not really intuitive. Due to the restrictions that Azure and Microsoft impose on sending mail, for
reviewer122 example, if you have an Azure-deployed server that is sending out mails (for a shop system or something like that) it's not really
0712
simple. Also, it is not really scalable to use Offic... [Full Review]
Right off the top of my head, I can't think of anything that I would change to improve Exchange. The pricing could always be
better. Right now, I'm writing documentation to upgrade the existing Exchange and Active Directory from 2016 to 2019. When
you migrate from on-prem to cloud, if you choose to or are forced to do the hybrid, they need to devise a way to undo the
reviewer119 hybrid. At present, once you establish a hybrid organization between cloud and on-prem, there's no way to undo it. Fixing that
9370
would be most beneficial. At the last organization I was a... [Full Review]
© 2022 PeerSpot
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Email Applications
Microsoft Exchange Online Continued from previous page
What I don't like about Microsoft Exchange Online is too much integration because now it has many services connected to it. In
the beginning, it was just email, and now it's also Teams and Visio, and many other services which I don't like. Microsoft
Exchange Online should focus on one service. The product now lost focus, and this is its area for improvement. I would also
Dimitar like more freedom in choosing to use just one service, for example, just Microsoft Exchange Online, which means I don't need
Alexov
Teams or any other Microsoft product or service there. R... [Full Review]
We have an Office 360 subscription. I'm not sure. It's somewhere between $100 and $200, but I couldn't tell you. I didn't install
it on my computer. The app is a resident on my computer, but it's a Microsoft Office subscription with automatic updates, and
it's not like a version of the application that I purchased and installed on a disc on my machine. I don't own the application
reviewer197 because I pay an annual subscription to use it. Previously you had to buy it at a computer store and own it until you purchased
5452
the next version. That is not the case. I pa... [Full Review]
Pricing is good. However, it's also not exactly cheap. It's my understanding that we have a contract that runs for two or three
years with an enterprise agreement backing all this up. We do not buy on a yearly basis. That would be unusual for our
company to buy for such short term. [Full Review]
reviewer122
0712
The pricing is always something that could be better. We always like to work towards protecting our budget. I know what the
cloud cost per user is. I don't have what the on-premises costs are. [Full Review]
reviewer119
9370
There is a license for Microsoft Exchange Online and I have information on that, but there have been so many changes to the
licensing and it's a completely different story nowadays. Microsoft has been pushing users to buy a package of products under
one license. Users are becoming more dependent on Microsoft rather than independent, that you can't decide anymore, and
Dimitar from my point of view, that is bad. [Full Review]
Alexov
© 2022 PeerSpot
applications
19
Email Applications
HCL Notes See 9 reviews >>
Overview
HCL Notes is a secure on-premises email client that allows teams access to email, calendar, and contact management
capabilities. The solution integrates other collaboration tools seamlessly along with HCL Domino business applications, into a
single workspace. HCL Notes is most commonly used in corporate environments for email, but can also be used to create
websites, custom applications and business workflows, discussion groups, and document libraries. In addition, the solution
enhances user experiences, helps internal teams collaborate with internal and external stakeholders, and streamline
communication management operations.
HCL Notes is available for Windows, Apple iOS, and Android.
HCL Notes Features
HCL Notes has many valuable k... [Read More]
SAMPLE CUSTOMERS
Connect2Cloud, Hansgrohe, Sauk County, Blue Water Shipping, FDBR, ibml, Multivac, Aarhus University Hospital, Hendricks Regional
Health, Asian Paints, Integra Legal, Sunplus Technology, S¾SS, The Moroccan Ministry of Youth and Sports, Nicrometal, Doncasters
Group, Practice Plan, Barr, RACV, Neotechnik, Deutsche Notes User Group
TOP COMPARISONS
HCL Verse vs. HCL Notes … Compared 37% of the time [See comparison]
HCL Domino vs. HCL Notes … Compared 17% of the time [See comparison]
Microsoft Exchange vs. HCL Notes … Compared 15% of the time [See comparison]

Comms Service Provider … 19% 1001+ Employees … 42%
Government … 11%
Manufacturing Company … 5%
COMPANY SIZE
201-1000 Employees … 19%
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applications
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Email Applications
HCL Notes Continued from previous page
HCL Notes has fantastic built-in security. The email and personal communication components are excellent, but they are some
applications provided by HCL that Notes previously provided when it was under IBM and Lotus. Everyone wants email, so that's
just part of the product. However, more savvy users can build their own solutions for managing information, and that's the great
Tony Austin thing about it. It's a user-friendly tool for knowledge-sharing applications, and it has great backward compatibility. For example,
I started using Notes in 1993. You can take a... [Full Review]
Its ongoing license cost is a fraction of its competition. Its security is absolutely stratospheric. In an application, you can lock
down to field-level security. For example, I could log in and see a field in an HR database with salaries. When you log in, you
see exactly the same database, but the field with the salary just isn't there. So, you can literally have field-level security on it,
reviewer173 and you can also have secure encryption. For example, I could give you that database allowing you to see the salary, but a
8818
calculation that shows how much they ... [Full Review]
What I like about this solution is that you can use it for mailing, as a client for email, and you can also use it for workflows. So,
you can easily develop applications. Even people who haven't got great IT skills can develop some basic applications to use in
the company, especially a workflow application. So, it is for mailing and for applications, which is a great thing about HCL
Chiheb Notes. It is very good for managing and sharing documents on the network or inside the company. It works very well for
Charmiti
sharing documents. It is one of the best products ... [Full Review]
The solution is practical, good interface, and performs well. The usability of the old applications to the new version of the client
is very good. The migration is very good for some legacy applications. [Full Review]
Marcos
Roberto
Silva
I would like to HCL update Notes' development tool and make it more attractive like Microsoft Visual Studio and similar
products. For example, there's a programming language that I used for my product Woodpecker called LotusScript. LotusScript
has been available since around 1995. When LotusScript was released, it was like the original Visual Basic, but it has improved
Tony Austin since then. The development tool uses LotusScript, and the language has improved somewhat but hasn't gotten the facelift
that Microsoft did for Visual Studio. At the same time, you co... [Full Review]
The only improvement that we're planning to do is that all our applications are still designed in the layout and format of Notes
version 4, and our plan over the coming years is to modernize their look. One of the things they're developing or considering
deploying is a program to automatically upgrade the look and feel of databases. If they deploy that, that will be revolutionary. In
reviewer173 other words, we decide on a corporate look and feel for our database and press a button. We've probably got 50 different
8818
applications in Notes, and it would just go thr... [Full Review]
I love this product. I have used it for many years, and I have been a developer for it. If anything, it can be faster in the client
version. The client version is a little bit hard. It is not fast. This is the only problem I see. Otherwise, it is a very good product.
[Full Review]
Chiheb
Charmiti
© 2022 PeerSpot
applications
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Email Applications
HCL Notes Continued from previous page
The user interface is very old, and there are a lot of small things that make me angry when using this solution. Our users call
the interface old-fashioned. One of the problems is that we have trouble with setting meetings within 24 hours. We have a
problem using Polish letters. We had trouble connecting this solution to the database from Microsoft. We have done it,
Bogdan although it can be easier. We have problems with making changes, especially when we need to modify the main document for
Chechlowski
customer relationship management. As a workaround, we have create... [Full Review]
I think the pricing is reasonable for the product. It's a rock-solid solution based on the original Lotus Notes designed in the late
1980s. By the third release, it was already a stable, secure product, and it continues to improve with each release. The original
Lotus had one license, but they changed to the IBM licensing model after the acquisition. When HCL took over, they used yet a
Tony Austin different model. Now, you buy the base platform and tack on extra features. You only pay for what you need. That's one
advantage, and it's not a bad way of doing thin... [Full Review]
It is far cheaper to license. It is a third of the cost of our Microsoft license for 10 times the amount of usage. Developing
applications cost a fraction of anything else. There are two reasons for that. First of all, applications are very fast to build. All the
security is already built into the platform, so you don't have to worry about security at all. The other thing is that because fewer
reviewer173 people use it than, for example, Microsoft SharePoint, the salary commanded by programmers is slightly lower. So, it is not only
8818
faster; you also get cheaper ... [Full Review]
I don't remember how much we paid when we first bought the Domino license, but now, we pay only for the passport. For 30
client licenses, we pay about $1,500 per year, and we don't consider it very expensive for the quality of the product. In our
case, we need 30 client licenses. So, we buy 30 client licenses independently of the server. It is very easy for us to choose and
Chiheb maintain this kind of license and get the passport advantage. We paid some money each year, and we have generally
Charmiti
upgraded our version. If we add clients, we will buy more client... [Full Review]
© 2022 PeerSpot
applications
22
Email Applications
IceWarp See 5 reviews >>
Overview
IceWarp helps thousands of organizations streamline all areas of business communication and become more profitable by
providing Mail Server complete with GroupWare, Calendaring and Document Management, accessible through an intuitive
WebClient, simple to setup in WebAdmin. Customize with add-ons: spam and virus protection, Instant Messaging with video
calls, mobile sync and more.
SAMPLE CUSTOMERS
Marriott, Toyota, Sony, Wendy's, Canon
TOP COMPARISONS
Microsoft Exchange vs. IceWarp … Compared 22% of the time [See comparison]
Zimbra Collaboration vs. IceWarp … Compared 21% of the time [See comparison]
Google Workspace vs. IceWarp … Compared 16% of the time [See comparison]

Government … 5% 1001+ Employees … 14%
Retailer … 5%
COMPANY SIZE
201-1000 Employees … 22%
© 2022 PeerSpot
applications
23
Email Applications
IceWarp Continued from previous page
They have many features. One is conferencing collaboration and there are many more. IceWarp has multiple applications that
are easy to use for many people. Also, they have Outlook Sync, which is most important for email synchronization. [Full Review]
reviewer1491
819
It is difficult to disable user rights on the console so some users accidentally delete their documents or user details when they
are given access to Smart Attachment. There needs to be a way to allow uploads but disable deletions through a customizable
console. If an administrator removes a document to troubleshoot, then all attachments disappear because the link is broken.
Yuvraj We attempted a workaround that uploaded temporary files to webmail services, but it was not supported or successful. [Full
Chauhan
Review]
The solution has multiple master databases and each, including every service and user, must be maintained separately. With
multiple databases for VoIP, chat and web IMAP, maintenance is cumbersome. In addition, the solution does not offer
confidential mode, RMS activity types or certain MIS reports. [Full Review]
reviewer192
4197
It is underdeveloped with so many features that are available. There are no requirements for new features at this time. I would
like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications. [Full
Review]
reviewer1491
819
Our customers sometimes have problems receiving mail. There needs to be a desktop application from where they can get a
report about whether the mail was delivered or not. For the public cloud, I often have to check from the backend server
whether the mail was processed or not, or where the mail was stopped — was it stopped on our side or on the recipient's side?
reviewer1491 [Full Review]
819
There are various licensing plans available based on geographic zone. For example, in India they have different plans than in
Africa, the Middle East and Europe. The plans in India are altogether different in pricing and options. [Full Review]
reviewer192
4197
The license is based on the number of users. With all of the features that are available for the users included with the license, it
is reasonably priced. [Full Review]
reviewer1491
819
© 2022 PeerSpot
applications
24
Email Applications
HCL Verse See 1 review >>
Overview
IBM Verse is a powerful email hosting solution that enables users to access their business communications from a laptop or
desktop browser or from a mobile device. This email and business messaging experience is based on an innovative user-
centric design, including social analytics and advanced search capabilities. IBM Verse helps users quickly find and focus on
what content is most important, empowering them to build stronger working relationships while optimizing business results.
SAMPLE CUSTOMERS
Canon Marketing Japan Inc., Australian Trade Commission, BTC, Havas, Canal Barge Co.Inc., RAVInvest, Elemental Path, WDR
mediagroup
TOP COMPARISONS
HCL Notes vs. HCL Verse … Compared 38% of the time [See comparison]
Microsoft Exchange vs. HCL Verse … Compared 19% of the time [See comparison]
Office 365 vs. HCL Verse … Compared 13% of the time [See comparison]
REVIEWERS *
TOP INDUSTRIES
Computer Software Company … 20%
Comms Service Provider … 15%
Government … 11%
Energy/Utilities Company … 8%
COMPANY SIZE
201-1000 Employees … 13%
© 2022 PeerSpot
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Email Applications
HCL Verse Continued from previous page
HCL Verse has a nice interface and it is a practical email solution. There are a diverse set of features, such as the search bar on
top of the screens. The usability from the old applications to the new version has been very good. It was great that we were
able to migrate applications from the older version to the new one. [Full Review]
Marcos
Roberto
Silva
© 2022 PeerSpot
applications
26
Email Applications
Amazon WorkMail See 1 review >>
Overview
Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile
email client applications. Amazon WorkMail gives users the ability to seamlessly access their email, contacts, and calendars
using the client application of their choice, including Microsoft Outlook, native iOS and Android email applications, any client
application supporting the IMAP protocol, or directly through a web browser. You can integrate Amazon WorkMail with your
existing corporate directory, use email journaling to meet compliance requirements, and control both the keys that encrypt
your data and the location in which your data is stored. You can also set up interoperability with Microsoft Exchange Server,
and prog... [Read More]
SAMPLE CUSTOMERS
Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
TOP COMPARISONS
Google Workspace vs. Amazon WorkMail … Compared 76% of the time [See comparison]
Microsoft Exchange Online vs. Amazon WorkMail … Compared 22% of the time [See comparison]
ProtonMail vs. Amazon WorkMail … Compared 2% of the time [See comparison]
REVIEWERS *
TOP INDUSTRIES
Media Company … 7%
Government … 7%
COMPANY SIZE
201-1000 Employees … 26%
© 2022 PeerSpot
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Email Applications
Amazon WorkMail Continued from previous page
There is no need for me to set up security. This is also known as a platform as a service. Actually, I believe they are a software
as a service (SaaS). [Full Review]
Victor
Bergman
WorkMail is very expensive. We have lost several clients because it is too expensive. WorkMail is a bit expensive per user. That
is something they must correct. They provide excellent service, but it is expensive for South Africans. We are losing clients
because the price my clients pay for email alone is nearly equal to the price they pay for an entire Microsoft Office license,
Victor which includes email. Where they will have Microsoft Word and other productivity tools, as well as email. And you will pay
Bergman
nearly that much for an email with WorkMail. It's ... [Full Review]
© 2022 PeerSpot
applications
28
Email Applications
KerioConnect See 5 reviews >>
Overview
Kerio Connect, a messaging and collaboration solution, meets the needs of small and mid-sized businesses while offering a
robust feature lineup. Business users enjoy support for their favorite email client and easy web-based access. Kerio Connect is
highly stable—so you can focus on business rather than unexpected downtime and recovery.
SAMPLE CUSTOMERS
Southern Tier Brewing Company, Innotta, Baustoff + Metall, Hamifleurs, Chanson TV, Ryman Stationery
TOP COMPARISONS
Microsoft Exchange vs. KerioConnect … Compared 33% of the time [See comparison]
Zimbra Collaboration vs. KerioConnect … Compared 29% of the time [See comparison]
IceWarp vs. KerioConnect … Compared 18% of the time [See comparison]

Government … 7%
Construction Company … 5%
COMPANY SIZE
201-1000 Employees … 20%
© 2022 PeerSpot
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Email Applications
KerioConnect Continued from previous page
What I like most about Kerio Connect is that it supports ActiveSync, and that is its most critical feature. The solution is also a
nice, simple, robust, and stable mail server. I also like that it doesn't require a lot of system resources to run because it's all
integrated into itself, and it doesn't rely on any other technologies to function. We went from Exchange to Kerio Connect for
David those reasons. [Full Review]
Bloomer
Kerio Connect is secure, flexible, and easy to control from the user interface. It has many security features able to be controlled
from one place, such as anti-spam. I have found it very convenient. Additionally, you can analyze log files and share folders
which is helpful. [Full Review]
reviewer162
8925
The search and archiving documentation capabilities need to be stronger. The user documentation is ridiculous. The
connectivity with CRM is a significant issue here. We don't have a great way of getting these emails into CRM except by
copying and pasting text. In terms of connecting, we really need to connect this to a CRM system and there doesn't seem to be
MarkKupfer an excellent way to do it. It's very much a standalone product and the documentation does not make this easy. It is not
berg
unstable. However, for example, I recently personally crashed it due to th... [Full Review]
Kerio Connect does as advertised, so there are no real issues with the product itself. It's developed regularly, so there are
constant updates. Possibly, the support and development have lessened since they've sold the company, but as far as the
product itself is concerned, there isn't anything that I would suggest needs improvement. If I'm being picky, Kerio Connect uses
David a proprietary, mappy atom for Outlook, and it would be nice if they used a native mappy connection instead, but that's the only
Bloomer
additional feature that I would like to see in its n... [Full Review]
The solution could improve the redundancy because we only have one copy of the Kerio Connect server on our hardware. The
next step for us is to move to the cloud and if Kerio does not have a cloud version available they should release one. Kerio
Connect runs on Windows Servers which I do not like because it is not secure and reliable. I would prefer to run it under Linux.
reviewer162 [Full Review]
8925
With the ubiquity of Microsoft Exchange, we don't see it being used very often. I don't find it easy to use, but it might be
because it is not my main technology. It could be simpler to use and install, but I still wouldn't use it because there isn't a
compelling use case. [Full Review]
reviewer168
6402
© 2022 PeerSpot
applications
30
Email Applications
Micro Focus GroupWise See 2 reviews >>
Overview
Collaboration solution that offers support for any communication over intranets, extranets and the Internet.
SAMPLE CUSTOMERS
Heritage Oaks Bank
TOP COMPARISONS
Microsoft Exchange vs. Micro Focus GroupWise … Compared 52% of the time [See comparison]
Microsoft Exchange Online vs. Micro Focus GroupWise … Compared 14% of the time [See comparison]
HCL Notes vs. Micro Focus GroupWise … Compared 11% of the time [See comparison]
REVIEWERS *
TOP INDUSTRIES
Government … 15%
Educational Organization … 10%
COMPANY SIZE
201-1000 Employees … 20%
© 2022 PeerSpot
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Email Applications
Micro Focus GroupWise Continued from previous page
The solution is very flexible and has great storage capacity. If you have, for example, two terabytes of email data in a
GroupWise system, it would be equivalent to five or six terabytes in another tool that would likely also require more resources.
It's a huge advantage. This is a simple tool and we find it to be more secure than Exchange. [Full Review]
DirkMerten
The web client could be improved. The WebAccess feature is similar to what you would find in an Exchange environment but
it's not as good as you'd get with the full client in the caching mode. It would be preferable if the WebAccess were a little more
like the full client. That would make things easier. Unfortunately, there are fewer manufacturers that currently support Micro
DirkMerten Focus and GroupWise these days. [Full Review]
This is a more expensive solution than Microsoft because Microsoft has a few other tools and products in one license. There's
probably not a lot of difference at the end of the day because a Microsoft environment requires more servers and more
storage, which you don't need in a GroupWise environment. I believe the maintenance of one GroupWise license costs around
DirkMerten 30 Euro per year. Aside from the hardware, there are no additional costs. [Full Review]
© 2022 PeerSpot
applications
32
Email Applications
About this report

This report is comprised of a list of enterprise level Email Applications vendors. We have also included several real user reviews posted on
peerspot.com. The reviewers of these products have been validated as real users based on their LinkedIn profiles to ensure that they
provide reliable opinions and not those of product vendors.
About PeerSpot
The Internet has completely changed the way we make buying decisions. We now use ratings and review sites to see what other real users
think before we buy electronics, book a hotel, visit a doctor or choose a restaurant. But in the world of enterprise technology, most of the
information online and in your inbox comes from vendors but what you really want is objective information from other users.
We created PeerSpot to provide technology professionals like you with a community platform to share information about enterprise software,
applications, hardware and services.
We commit to offering user-contributed information that is valuable, objective and relevant. We protect your privacy by providing an
environment where you can post anonymously and freely express your views. As a result, the community becomes a valuable resource,
ensuring you get access to the right information and connect to the right people, whenever you need it.
PeerSpot helps tech professionals by providing:
• A list of enterprise level Email Applications vendors

• A sample of real user reviews from tech professionals
• Speciﬁc information to help you choose the best vendor for your needs
Use PeerSpot to:
• Read and post reviews of vendors and products

• Request or share information about functionality, quality, and pricing
• Contact real users with relevant product experience
• Get immediate answers to questions
• Validate vendor claims
• Exchange tips for getting the best deals with vendors
PeerSpot
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© 2022 PeerSpot
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Top Vendors 5-6

Top Solutions by Ranking Factor 7

Microsoft Exchange Online 17 - 19

Micro Focus GroupWise 31 - 32

About This Report and PeerSpot 33

Bouncify Bouncify Open-Xchange Open-Xchange

Drift Drift Email Progress Software iMail Server

eGain eGain Mail Proton Technologies ProtonMail

GFI KerioConnect Superhuman Superhuman

Google Google Workspace Vade Security Vade MTA Builder

HCL HCL Notes Zarafa Zarafa

HCL HCL Verse Zimbra Zimbra Collaboration

IceWarp IceWarp Zimbra Zimbra Cloud

Micro Focus Micro Focus GroupWise Zoho Zoho Mail

Microsoft Microsoft Exchange

Top Email Applications Solutions

Views Comparisons Reviews Words/Review Average Rating

4 Microsoft Exchange Online

10 Micro Focus GroupWise

Top Solutions by Ranking Factor

1 Microsoft Exchange 7,986

2 Zimbra Collaboration 7,290

3 Google Workspace 5,400

4 HCL Notes 4,402

5 Microsoft Exchange Online 4,118

3 Microsoft Exchange Online 34

2 HCL Notes 582

3 Micro Focus GroupWise 500

4 Google Workspace 475

5 Amazon WorkMail 463

Microsoft Exchange See 48 reviews >>

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

COMPANY SIZE COMPANY SIZE

Microsoft Exchange Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

ROOM FOR IMPROVEMENT See more Room For Improvement >>

Microsoft Exchange Continued from previous page

Google Workspace See 44 reviews >>

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES

COMPANY SIZE COMPANY SIZE

Google Workspace Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

ROOM FOR IMPROVEMENT See more Room For Improvement >>

Google Workspace Continued from previous page

Zimbra Collaboration See 14 reviews >>

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES COMPANY SIZE

Zimbra Collaboration Continued from previous page

Top Reviews by Topic

VALUABLE FEATURES See more Valuable Features >>

ROOM FOR IMPROVEMENT See more Room For Improvement >>

Zimbra Collaboration Continued from previous page

Microsoft Exchange Online See 41 reviews >>

REVIEWERS * VISITORS READING REVIEWS *

TOP INDUSTRIES TOP INDUSTRIES