Passion • Determination • Leadership

CIS Security Ltd

 Contents
History of CIS Security 03

Our Core Values 03

Structure & Management 06

Our Senior Management Team 7

Our People 09

Sectors 10

Services 11

Corporate Social Responsibility 18

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Passion • Determination • Leadership

means without prior written permission. Full acknowledgement of author, publisher and source must be given. E&OE.

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History of CIS Security
Founded in 1969 by two former Police Officers, Complete Integrated
Solutions (CIS) Security Limited initially operated as a security
management and commercial investigation specialist, advising City
and industry clients on matters relating to best security practice, and
providing a loss prevention and investigation service.
Since 1972, when our first manned guarding contract was awarded and implemented, we have steadily
grown enabling us to maintain staff and client loyalty, our customer focus, and our reputation.

Our Core Values

CIS Security’s strategic vision is to consistently deliver the highest quality
security services to all of our clients, and to be recognised as a business leader
within the security industry.
We constantly ensure the success of our business
through the commitment of our employees.

Our motivation is the continual development of

a committed and ambitious workforce through
effective leadership and training. It is our
continued priority to maintain and improve our
levels of service. We guarantee all CIS Security
employees’ primary focus is our customers.

Demonstrating our relentless work ethic,

our passion for doing a good job, and our
determination to continuously look for new and
creative ways of delivering our service is what
sets us apart from our competitors, regardless of
contract size.
Carl Palmer, Executive Chairman, presenting at the Annual
CIS Security Conference

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 Structure & Management
“As Managing Director, I believe that we should
concentrate on the long term success of the
business by continuing to invest in the support
structure of the Company.
With the steadfast direction of a strong and
driven Management Team this will ensure that we
meet our aspirations for profitability, growth and
employee fulfilment.
Support Structure
Our support structure offers the highest levels
of specialist support directly employed by CIS
Security to meet the needs of our customers
and employees. We are firmly committed to the
Management
Account Managers – are assigned to each
customer and employee, and are responsible for
the contractual requirements and performance
management of each contract.
Regional Account Directors – are readily
available to their customers and Officers as well
as offering a strategic approach when dealing with
complex situations and identifying new initiatives.
Regional HR Advisors – are apportioned across
the business in order for all of our employees and
Management Teams to have experienced local
support in HR related matters.
Contract Development – we ensure that
every contract is reviewed for efficiencies after
90 days following contract award. Our teams
are responsible for assessing staff performance
throughout the year, and conducting mystery
shopper exercises and penetration testing.
In House Training Academy – CIS Security self-
delivers all training courses. This ensures that all
employees are trained to our exacting standards
and that all employees feel part of the CIS Security
culture from the very start of their employment.
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In order for us to remain
competitive and desirable
to both our existing and
new customers we must
continue to “Get it Right
First Time”, by offering
innovation and providing high
quality employees, excellent
customer service and brand
recognition.”
Neill Catton,
Managing Director
ongoing investment in our support structure and
strongly believe that this will ensure our business
meets its commitment for service excellence,
profitability and growth.
Control Room – every contract is visited by
members of our Control Team to ensure they are
familiar with the environment our Officers work in.
Our London based Control Room is manned 24
hours a day and there is always assistance on-
hand to support our staff and customers.
Duty Managers (out of hours) – our team
conduct welfare visits and provide immediate
response to our staff and customers. The
Duty Managers ensure that we always have a
management presence to oversee the running of
our business and are the front line decision makers
out of hours.
Duty Director - there is a senior manager on call
24/7 to oversee and manage any serious incident
that may occur.
Technical Development Manager – supports all
new implementations and oversees the integration
of support systems. We ensure a culture of
efficiency and ongoing technical development for
all of our customers.
The business is further supported by our Sales,
Finance, Human Resources and Administration
Teams.
Our Senior
Management
Team
Carl Palmer
Executive Chairman
Carl Palmer became Executive
Chairman of CIS Security in
January 2013. In his role as
Executive Chairman, Carl is
committed to meeting the
Company’s growth plans and
ensuring that CIS Security’s
high values of service excellence
and employee retention are
maintained and constantly
improved. Carl, previously the Managing Director of the
Company for over 14 years, is a firm believer in mentoring
and developing his Senior Management Team to continually
strive for quality and integrity in all that they do.
  Carl is a member of the Company of Security
Professionals.
Neill Catton
Managing Director
With over 17 years of experience
in all areas of the security
industry, Neill Catton joined CIS
Security in 2006 and became
Managing Director of the
Company in 2013. Neill assumes
overall responsibility for the
service delivery and management
of all contracts, strategically
developing his team to drive
forward his own message of “Get it right first time!”.
  Neill is well connected and respected within the Security
Industry as a member of: ASIS, the City of London Crime
Prevention Association and the Worshipful Company of
Security Professionals, for whom he currently mentors the
Young Members Group. Neill is always at the heart of key
events in the City, ensuring CIS Security is fully exposed to
industry developments.
  Neill is also a Freeman of the City of London.
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Tony Graves
Customer Service Director
Tony Graves joined CIS Security
in 1989, originally to manage
the recruitment process. In
1998 he was appointed as the
City Operational Director with
the key function of overseeing
the Account Managers’
performance.   In 2006, Tony
began his role as Customer
Service Director responsible for
ensuring the service delivery to all clients is maintained
and adhered to. Tony is known for offering support and
guidance to clients and colleagues through the knowledge
and experience he has acquired throughout his career at
CIS Security.
Amanda McCloskey
Sales & Marketing Director
Amanda McCloskey joined
CIS Security Ltd in 2006 as the
Human Resources (HR) Manager
after spending six years working
in HR for facilities management
and media companies. Due to her
success in building relationships
with business partners, Amanda
was promoted to Business
Relationship Manager and,
most recently, to Sales & Marketing Director. Amanda
is responsible for providing support to all partners, the
Implementation Team and clients during the set up period.
Amanda also monitors ongoing client satisfaction, attends
all contractual review meetings during the implementation
stage and in line with the client’s requirements thereafter.
Mick O’Keeffe
Health & Safety Director
Mick O’Keeffe joined CIS Security
in 1979 as an Investigation and
Security Consultant carrying
out surveys and in-depth
theft, and fraud investigations
at various client premises.
When CIS Security diversified
into its now core business of
manned guarding services, Mick
continued to be integral to the
management of the Company as an Operations Director.
Furthering his qualifications, Mick most recently became
Health & Safety Director.
  Mick holds a health and safety qualification from the
National Examination Board in Occupational Safety
and Health (NEBOSH), is a Member of the Institute of
Occupational Safety and Health (IOSH) and an Associate
Member of the International Institute of Risk and Safety
Managers (AIIRSM). Mick has also played a pivotal role in
achieving ISO 14001 and OHSAS 18001 accreditations
for the Company.
Tracy Plant
Human Resources Director
Tracy Plant joined CIS Security in
2000 as the Human Resources
(HR) Manager, managing
recruitment, employee relations,
welfare, and policies and
procedures for the Company.
In 2007, Tracy was promoted
to the position of Strategic HR
Manager and, most recently, to
HR Director, responsible for the
compliance to the Approved Contractor Scheme, SIA
Licensing of all licensable staff, policies and procedures,
compliance management and strategic HRM. Tracy also
manages TUPE processes and overseas the management
of the HR Operational Team. Tracy is a Chartered Fellow
with the Chartered Institute of Personnel and Development
(CIPD).
Jon Felix
Security Consultant
Jon joined CIS in 2010 from
Chelsea Football Club and is
now one of our key Security
Consultants. He is a certified
Business Continuity Institute
MBCI Professional.
Jon is an accomplished
professional with an extensive
background in high profile site
security. He has a wealth of
experience in physical and technological security fields,
and in risk and threat mitigation. Jon has consulted across
sporting, educational, media, corporate, health, residential
and industrial environments. As well as being qualified to
deliver numerous professional training courses for CIS
Security. Jon is the company lead on Security, Risk and
Training.
Joan Cook
Finance Director
Joan Cook BA (Acc) ACA joined
CIS Security in January 2015 as
Finance Director. Joan qualified
as a Chartered Accountant with
a leading accounting practice
in Australia. She has 16 years
experience working in London.
Joan’s roles in London have
included working for a privately
owned global oil trader, then M&C
Saatchi followed by 10 years in the facilities management
arena.
Nick Hawksley
Regional Account Director
Nick Hawksley joined CIS
Security in 1994 as a Security
Officer. In 1996, he joined the
Mobile Response Division
managing client sites outside the
M25. Due to his dedication and
knowledge, he was promoted
to Account Manager in 1999,
responsible for additional sites in
the City and West End. In 2009,
Nick was promoted to Regional Manager to look after a
number of Account Managers and key accounts regionally
throughout the UK. Most recently, Nick has been promoted
to Regional Account Director, responsible for managing a
portfolio of managers. In addition to this, he is responsible
for driving key developments in technology-based systems
linked to CIS Security’s 24/7 Communications Centre
and client premises to ensure optimum efficiency of the
business and the services we offer.
Our People
We go to great lengths to look after our people,
whether recruited directly or transferring to CIS
Security at the start of a new contract.
Whilst recruiting we are discerning. We look for
people with personality in order to find the right fit
for both our employees and clients. We also have
rigorous pre-employment procedures to thoroughly
assess applicants and adhere to BS7858:2012
vetting standards.
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Sectors
Retaining our people is one of our strengths We have considerable experience working in a
with a retention rate in the top percentile for the variety of industries including the:
security industry. We focus heavily on developing
talent from within. We mentor and support our nn Private sector
employees as part of our succession planning nn Public sector
model. Our people are ultimately appreciated,
supported and well-managed. nn Retail sector
nn Manufacturing sector
Services

Guarding Reception & Concierge

CIS Security provides highly qualified and exceptionally trained uniformed security
personnel to meet our individual client needs. We also recognise that each client CIS Security provides fully managed reception and front of house services, and ensures that our clients
and their requirements are different. have a team that is an extension of the brand image of their organisation. Our teams work closely with the
Security Team to provide a seamless service for staff, clients and visitors.
We are an SIA approved contractor in the following disciplines:
In any business, first impressions are vital. As the first point of contact, our goal is to ensure that the
nn Security Guarding Customer Journey is impressive, positive and memorable for all the right reasons. It is not just about looking
smart and being efficient, but also about having a professional approach to making people feel at ease and
nn Door Supervision reassured about our clients’ organisations.
nn Public Space CCTV
nn Key Holding 12
Training
CIS Security is committed to training our staff to nn First Aid at Work – Defibrillator
the highest standards of professional and personal
nn Emergency First Aid at Work
development. This is achieved by our qualified in-
house trainers who deliver a variety of nationally nn BS7858-2012 Security Screening
recognised certified courses and personal nn Supervisor Training
development programmes. Our courses include:
nn Manager’s Development Programme
nn Static and Patrol nn CIS Security Refresher
nn Door Supervision nn Customer Service
nn Conflict Management nn Fire Awareness
nn CCTV nn Fire Marshal
nn Physical Intervention – Disengagement
nn Physical Intervention – Holding
nn Refresher courses in: Report Writing,
Patrolling Techniques, Bag, Body, Building
Post Room Management
and Vehicle Searching, Suspect Package CIS Security fully operates and manages post room services
nn First Aid at Work – 3 Day Awareness, Counter Terrorism, and bespoke for our clients, which include duties such as:
nn Award in First Aid Response courses
nn Organisation and distribution of incoming post
nn Franking outgoing post
nn X-ray scanning
nn Courier coordination and dispatch
nn International package distribution

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 Security Services
CCTV & Monitoring
Close Circuit Television surveillance and monitoring
assist in securing sites or part of sites 24 hours a
day. Whether installing the CCTV solution, making
updates or monitoring the systems, CIS Security
has all the end-to-end resources to put these into
place.
Access Control
CIS Security can offer the installation, updating
and maintenance of access control systems. Our
expert advice and knowledge will ensure we put
in place a system that meets our clients’ needs as
well as abides by industry standards.

Consultancy
At CIS Security, we offer a full range of security
consultancy services including:

nn Site Security Audits

nn Security Risk Assessments
nn Health and Safety Risk Assessments
nn Crime Deterrent and Reduction
nn Site Penetration Exercises
nn Contract Development
nn Escalation Procedures
nn Development of Assignment Instructions
nn Development and Testing of Emergency
Procedures
nn Staff Awareness
nn Investigations
nn “What If” Exercises 16
Key Holding & Alarm Response
Our service portfolio provides a 24-hour mobile key holding and alarm response service. CIS Security Mobile Corporate Social
Responsibility
Officers are able to respond to calls in a fleet of GPS-equipped vehicles, allowing us to monitor our response
in real time via an online tracker.

We operate in accordance with BS7984 requirements and are backed up by a 24-hour communications
centre.

Solid financial performance is closely connected

to responsible business practice. We believe
companies that understand and address the
impact of business on society, as well as the
environment will be future corporate leaders.
This is why CIS Security is committed to making
business decisions that address ethical, social and
environmental concerns.

In the Community
As an organisation, CIS Security recognises
the significance of investing in the local
communities in which we work. We are keen to
encourage community cohesion by supporting
the employment of local community residents
and of young people through schemes such as
apprenticeships, internships and work experience.
We are also committed to supporting initiatives that
benefit the local community, and the communities
of our clients through sponsorship, participating in
charity events and causes, and being involved in
our clients CSR initiatives.

The Environment
Energy efficient policies are incorporated into our

Guardian Services
services, premises and operations. Targets are
set for progress on environmental aspects such as
recycling, and incentive schemes are in place for
all Head Office employees proposing new ideas to
Leaving a vacant property unattended can leave a site at risk for illegal occupancy, theft, vandalism, utility
further minimise our environmental impact.
failure, pest and rodent infestation, and fly-tipping. Our guardian services assist in the avoidance of these
costly risks by relying on our guardians who have been conscientiously vetted to be Property Guardians to
We ensure that environmental issues are always
occupy and look after vacant properties.
included in Company training programmes. All
our employees are encouraged to adopt sound
Client premises vary in size and sector, and can include anything from residential housing estates to local
environmental practices both at work and at
councils to vacant schools, shops and more.
home. The Company also promotes cycling to
work and our modern vehicle fleet are all efficient
low emission vehicles.

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CIS Security Limited
418-426 Lewisham High Street
London SE13 6LJ