MEASURABLE METRICS FOR E-LEARNING ROI

TRAINING TIME
Problem Benefits of E-learning Potential Metrics
Hourly rate of trainer +
trainee X # of hours reduced

Value of trainee being

Accelerates learning
productive faster

Value of trainer spending

Training takes too long more time with guests

Value of higher guest

satisfaction scores
Increases competency level
Cost of mistakes made with
guest

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 TURNOVER
Problem Benefits of E-learning Potential Metrics

Cost of staff replacement

Reduce employee turnover
Correlation of staff tenure to
guest satisfaction
Turnover too high
Cost to recruit external
managers
Develop bench strength
Cost of management failures

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 TRAINING EXPENSE
Problem Benefits of E-learning Potential Metrics
Cost of travel, training
facilities
Reduce training expenses
Cost of printing manuals,
paper training guides
In-person training too
expensive Hourly rate of trainer +
trainee X # of hours reduced

Value of trainee being

Accelerate learning
productive faster

Value of trainer spending

more time with guests

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 COMPLIANCE
Problem Benefits of E-learning Potential Metrics

Avg. cost of incident X %

reduction

Potential to reduce worker’s

comp insurance rates
Hard to track compliance Decrease compliance issues
Eliminate OSHA fines X avg.
fine $ amount

Reduce lawsuits X avg. fees

per incident

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 TEST ADMININISTRATION
Problem Benefits of E-learning Potential Metrics

# hours saved X hourly rate

Eliminate manual grading
of test administrator
Test administration takes
too long
Automate tracking and # hours saved X hourly rate
reporting of test administrator

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 SALES
Problem Benefits of E-learning Potential Metrics

$$ impact of better
service/higher quality food
Increase sales and profits
Food costs savings from
Sales are flat reduced waste

Satisfaction rating change X

Improve guest satisfaction
avg. sales increase/point

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 TIME TO COMPETENCY
Problem Benefits of E-learning Potential Metrics

Hourly rate of trainer +

trainee X # of hours reduced
Accelerates learning
Value of trainee being
Time to get staff to productive faster
competency too long
Cost of mistakes made with
Improve quality of training
guest

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 GUEST SATISFACTION
Problem Benefits of E-learning Potential Metrics

Satisfaction rating change X

Guest satisfaction scores low Improve guest satisfaction
avg. sales increase/point

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 RAPID GROWTH
Problem Benefits of E-learning Potential Metrics

Cost to recruit external

Develop bench strength
managers
Rapid growth, not enough
qualified GMs
Reduce employee turnover Cost of staff replacement

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IMPROVE YOUR GUEST EXPERIENCE
WITH E-LEARNING

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