ABSTRACT

I am intend to write what I have sensible in my practical attachment instance was in commercial
bank of Ethiopia ticho branch under local transfer service division for 30 days.

When I am here I got the chance to see what the procurement division process or activity and the
impression detail on local transfer and the highlight of organizational activity.

Commercial bank of Ethiopia is one of the most popular commercial banks which are found in
almost overall the countries of the region. And it consists of vast employees when considering
with private banks which are now present in the country.

Commercial bank of Ethiopia ticho branch is the title of my organization which I have worked
on it. Conducting of this practical attachment has a great value for commercial bank of Ethiopia
ticho brach in its development and enhancement of quality banking service.
The objectives of this practical attachment are to provide detailed guide to use the most recent
technology in banking system and speedy banking service for its customers.

ACKNOWLEDGMENT

I hope to express my sincerely thanks to commercial bank of Ethiopia ticho branch/ department
or division manager Ato Shega Neguse and customer service manager Ato Abdi Jemal for their
free will and volunteer in permit me to carry out my practical attachment in -their office.
I would also like to thanks the economics department to provide me with enough budgets in
financial side in accordance with school of business by the name of economics department head
Ato ayalew Gezachaw in addition to the guideline they give for economics department students
and economics departments teacher .

ACRONYUMS

CBE----------------commercial bank of Ethiopia

ATM----------------automatic tiller machine
ID---------------------Identification card
IT----------------------Information technology
BODS-----------------Board of directors
CATS-----------------Customer account transaction process
VP---------------------vice president
CPC-------------------central processing center
ATS-------------------Automated transfer system

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TABLE OF CONTENTS

ABSTRACT.........................................................................................................................................................................i

ACKNOWLEDGMENT........................................................................................................................................................i

ACRONYUMS....................................................................................................................................................................i

Table of Contents............................................................................................................................................................ii

1. ORGANAZATIONAL REPORT...................................................................................................................................1

1.1.Background of the Organization............................................................................................................................1

1.2 Cardinal issue of the CBE (vision, mission, value & objective and goal)...................................................................1

1.2.1 VISSION..................................................................................................................................................................1

1.2.2 MISSION.................................................................................................................................................................1

1.2.3 OBJECTIVES............................................................................................................................................................2

1.2.4 GOAL OF BANK...................................................................................................................................................2

1.2.5Organizational structure of the Bank.....................................................................................................................2

1.2.5 Values.....................................................................................................................................................................2

1.4 The extent to which the organization is realizing its vision, mission and performance of the organization in
relation to its objectives.................................................................................................................................................3

1.5 Strength, weakness, opportunity and treats (SWOT) analysis of the organization.................................................4

1.5.1 Strength..................................................................................................................................................................4

1.5.2 Weakness...............................................................................................................................................................4

1.5.3 Opportunity..........................................................................................................................................................4

1.5.4 Treats.....................................................................................................................................................................4

1.7 Suggested solutions or measures to be taken to solve or at least minimize the problem......................................5

PART TWO.......................................................................................................................................................................6

2. Activity report.............................................................................................................................................................6

2.1 Background of the department/division where you working..................................................................................6

2.2 Objectives and major responsibilities as well as activities of the department/division the customer service
officer/maker..................................................................................................................................................................6

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2.2.2 Major responsibilities............................................................................................................................................8

2.2.3 Activities.................................................................................................................................................................8

2.3 The responsibilities as well as activities me or myself as a member of department...............................................8

2.3.1 My responsibilities..............................................................................................................................................8

2.3.2 My activities.......................................................................................................................................................8

2.4 Performance evaluation of my activities...............................................................................................................8

2.5 Problems encountered on job..................................................................................................................................9

2.6 Suggested solutions..................................................................................................................................................9

2.7 Problems of the department..................................................................................................................................9

3. PART THREE: Attachment evaluation.......................................................................................................................10

3.1 Rationales of practical attachment.........................................................................................................................10

3.2 Significance of practical attachment.......................................................................................................................10

3.3 Relevance of the organization and my activities....................................................................................................10

3.4 Applicability of the theory and others in class on practical work environment.....................................................10

3.5 Major problems that me face during the attachment............................................................................................11

3.6 Suggested solutions during the practice.................................................................................................................11

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 1. ORGANAZATIONAL REPORT

1.1.BACKGROUND OF THE ORGANIZATION

What is the bank: bank is an institution at which money is deposited (collected or saved) commercial
bank of Ethiopia has been playing a great role in economic development of the country for 70 years now.

The leading bank in Ethiopia, established in 1942.pioneer to introduce modern banking to the country. It
has more than 958 Braches stretched across the country. The leading African bank with assets of 276.3
billion as on April 30, 2015.

Plays a catalytic role in the economic progress and development of the country .CBE is the first bank in
Ethiopia to introduce ATM service for local users; currently CBE has more than 10.1 billion account
holders as of march 31/2015 it has strong correspondent relationship with more than 50 renewed foreign
bank like commerce bank A.G,royal bank of canach.

CBE combines a wide capital base with more than 22,000 talented and committed employees. Pioneer to
introduce western union money transfer in Ethiopia early 1990’s ,and currently working with other 20
money transfer agents like Money Gram, Atlantic, International (bole) ,x press money etc…….

CBE has opened four branches in south Sudan and has been in the business since June 2009.

CBE has reliable and longstanding relation with many internationally acclaimed banks throughout the
world.

The CBE is services as reliable financial production for the various sector believed to prior areas for the
sustainable development of our nations. Taking into consideration the importance of saving for national
development the CBE is existing maximum effort to bring the entire public to be part of the banking
business sector.

1.2 CARDINAL ISSUE OF THE CBE (VISION, MISSION, VALUE & OBJECTIVE AND GOAL)

1.2.1 VISSION

 To became a world-class commercial bank by the year 2025.

 We are learning organization.
 We stand for quality
 We are committed to maximizing share holders values.
 To up hold transparency account ability and professionalism

1.2.2 MISSION

We are committed to best realizing stack holders lead through enhanced financial
intermediation Globally and supporting national development priorities, by developing highly

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motivated, skilled and Disciplined employees as well as state of art technology we strongly
believe that winning the Confidence is the base of our success.

1.2.3 OBJECTIVES

 Customer satisfaction and providing modern technology of speedy bank system.

 To shortens service delivery time for customer.
 To promote the culture of risk awareness.
 To identify the mechanism associated with credit collection and credit management in the
case of commercial bank of Ethiopia.
 Guide performers involved in the risk management process to identify ass or measure
control and measure control and monitor risk.
 It will conduct manually and the result will be interested by the percentages.

1.2.4 GOAL OF BANK

 Carry out extensible and sound institution transformation risks.

 Maintain price and exchange rate stability.
 Maintain adequate international reserves.
 Improve the soundness of the financial system.
 Create efficient payment system.
 Improve the currency management of the bank

1.2.5 ORGANIZATIONAL STRUCTURE OF THE BANK

Branch Manager

McsAcc

Auditor

Maker

Checker

1.2.5 VALUES

1. Corporate citizenship
 We have the importance of our role in a national development endeavor and set up
commitment.
 We abide by the law of Ethiopia and other countries in which we do business.
 We care about society’s welfare and the environment.

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. Customer satisfaction

We strive to excel in our business and satisfying our customers.

3. Quality service
 We are committed to offering quality service our customer and aspire to be branded with
quality in the mind of our customer and the public.

4. Innovation

 We encourage new ideas that can improve customer experience and bank performance.

5. Team work

 We recognize the importance of team work for our success.

 We respect diversity of viewpoints.

6. Integrity

 We are committed to the highest ideals of honor and integrity.

7. Employees

8. Public confidence

 We understand that sustainability of our businesses depends on our ability to maintain

and building the public’s confidence.

1.4 THE EXTENT TO WHICH THE ORGANIZATION IS REALIZING ITS VISION, MISSION AND
PERFORMANCE OF THE ORGANIZATION IN RELATION TO ITS OBJECTIVES.

Starting from its establishment to 1942 there is no computerized form of working condition this
means that data is captured in the form of file based manually.

Now a day’s almost of all commercial banks branches are computerized and the use software is
almost become known. The software the bank is used now is called smart bank system. This
enhances the speed as well as quality of service for the customers.

Before this software come in to being or discovered in the bank history the code in which serial
number is calculated manually this in turn increase the chance of error occurrence and in
addition to this the data are stored in file based but now a days the file is recorded in the data
based system.

But by using this software the serial number for transaction is simply calculated in automated or
computerized form.

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The other thing is that before coming of this software transaction transfer is takes long time to
reaches its interested location but today with it reaches within few minutes.

1.5 STRENGTH, WEAKNESS, OPPORTUNITY AND TREATS (SWOT) ANALYSIS OF THE

ORGANIZATION

1.5.1 STRENGTH

It starts to use modern technology. Like computers, faxes, photocopies, dialup, internets, lines,
telegraph etc to facilitate the service given to its customer.

According to the majority of the respondents the bank giving consolidation service to its
customers and teaches the mechanism of loan repayment this intern decrease the amount of a
collection loan.

The bank has its own credit policies and products too well service the customer by providing
quality services. It gives bones in addition to salary whenever it is profitable.

1.5.2 WEAKNESS

As per practice of business and constriction bank legal action of defaulting change customers of
is often taken on money after the reminder is sent. The bank does not give training opportunity to
its employees.

Most of the borrowers of the bank use the loan for commercial purposes. This shows that the
bank does not promote its self to encourage the customers toward investment that has a good rate
of turn. Most of the time the bank sell collateral for settlement of outstanding debt.

1.5.3 OPPORTUNITY

It is a governmental organization that is sufficient to run the business. There is no any private
commercial bank around the town. Because of that it has many numbers of customers and large
deposit of lead money.

1.5.4 TREATS

There is no private bank in the town which share bank services from this bank inflation of
country economic to lead money.

1.6 Problems observed that affect the organizational at current time and its critical issues.

 System fail or weakness of the system

 Lack of real permanent electrical power of that city
 Lack of ICT professional man power

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  The customer are obliged to know the branch his/her customers is delivered money.
 The file is corrupted often the document is already saved.

1.7 SUGGESTED SOLUTIONS OR MEASURES TO BE TAKEN TO SOLVE OR AT LEAST

MINIMIZE THE PROBLEM

 Core bank system; core bank system is the system of the bank in which all beneficiaries
are acquire time their interest of money delivered through the bank they get simply
nearly in their performance location. This in turn decreases the time spends to find the
branch where the beneficiaries is lived in the temporary places.
 Installing antivirus.
 The bank gives training opportunity to its employees.
 Taking the generator in order to solve the electricity problems to perform their daily
activities (transactions).

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PART TWO

2. ACTIVITY REPORT

2.1 BACKGROUND OF THE DEPARTMENT/DIVISION WHERE YOU WORKING

The commercial bank of Ethiopia (CBE) ticho branch located on Arsi district ticho that founds
in the oromia regional state and Arsi zone that far from the region . And the bank started during
the year 2006.

During the year of the CBE ticho branch started by six(8) employees, including the branch
manager, two(2) photo copy, one printer and five(5) desktops.

But now a day the CBE ticho branch increasing their employees by six(10) photo copy by
one(1),printer by one(1) and desktop by three(4).

The CBE ticho branch employees they perform their activities effectively and honestly.

2.2 OBJECTIVES AND MAJOR RESPONSIBILITIES AS WELL AS ACTIVITIES OF THE

DEPARTMENT/DIVISION THE CUSTOMER SERVICE OFFICER/MAKER

 Receives the pertinent document from the customer, based on the type of account that
she/he wants to open and the requirement set there of, and identifies her/him.
 If the customer is already created as individual or corporate, initiate a amendment of the
customer record of necessary.
 If the customer is created as prospect customer previously activities it by updating any
additional information about the customer.
 Ascertains that the name of applicant requesting to open a demand-deposit account does
not appear on the mal-operation list and make sure that the applicant does not maintain
another demand- deposit account and /or a saving account within the bank unless the
reasonable justification is presented, there is no need to open similar account for every
simple request of the customer.
 Issues an account opening application for cash/a check deposit form to be filled out by
the applicant, and guides her or him on how to fill out the opening application form.
 Issues the cash or the check deposit form to be filled out by the applicant.
 Checks that the required document are properly filled out and signed by the applicant if
the customer is blind or uses thumb print, however he/she attests the thumb print affixing
there to a rubber stump that reads ‘’signed before me ‘’.
 Takes the customer’s finger print through the bio-metric devises.
 open the new account in the system by using the customer ID created in the branch or
other CBE branches

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  Write the system generated account number on the deposit slip on the application form
and on the check requisition slip.
 Scan the customer signature and relevant particulars and link with the account.
 Passes the voucher to the branch controller.
 Branches her/his cash on a half day and end of the cash hour and hands it over to the
senior customer officer- cash

The customer service officer (checker)

 Make sure that the account documents are properly prepared and the opened accounts are
authentic.
 Make sure that the customer’s name is not the mal-operation list.
 Types the necessary particulars on the pass book(for a savings account) write the
customers full name and account number on the back of the photograph and tacks some
onto the pass book(for the saving account) and on to the application form.
 Authorizes the account opening and co-signs on all the account opening documents and
passbook (for the saving account).
 Put a stump on affixed photo by covering there with the lower half of it.
 Forward the check requisition form filled out by the applicant to the senior customer’s
services officer accounts.
 Checks and authorizes the scanned signatures and
 Pass on to the branch controller the opening documents-that is, the application form a
copy of the ID card and the trade license (if the applicant is a trade operator) and all the
other relevant documents (if the applicant is an organization).

The customer service manager (branch manager)

 Authorizes amendment on customer record initiated by the customer services

office/maker.
 Authenticates the customer ID card lenience form the issuing organ. However, if the
branch manager or customer service manager believes that the customer is properly
identified and she/he specifies and sign on the application no need for authentication.

The branch controller

 Collects from the customer service officer checker all the documents submitted for the
opening of an account and make, sure that the accounts opened as pen the banks pertinent
policy and procedure.
 Make sure that the name of the newly opened account holders is not on the list of
accounts closed for mal-operation.
 Signs on the documents to ascertain the correctness and accuracy of the newly opened
accounts.
 Follow up the customer ID card licensee are authenticated within one month.

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2.2.2 MAJOR RESPONSIBILITIES

2.2.3 ACTIVITIES

 Customer master maintain giving customers ID for each of the customer who is
registered in order to have an account weather its saving account or special
deposit account, Account opening, customer verification and giving account
number for each of his customers.
 Tracking tickets, withdrawal of cash, cash deposit and hand money.
 Issues the cash or the check deposit from to be filled out by the applicant.
 Scan the customer signature and relevant informative and link with the account.

2.3 THE RESPONSIBILITIES AS WELL AS ACTIVITIES ME OR MYSELF AS A MEMBER OF

DEPARTMENT

2.3.1 MY RESPONSIBILITIES

 Assisting an illiterate customer in all aspects of business problem.

 Switch of the user who is not worked if the system is gets failure.
 Registering the new customer on the customer master maintenance.
 Collecting data from the customer
 To be punctual and honesty to the department resources and security.
 Accomplish the given work timely and properly.

2.3.2 MY ACTIVITIES

 Connecting disconnected computer with network one.

 Formatting personal computer and installing soft ware. e.g. window 2007,up
 Registering all in coming telegraph received from another
 Account opening and tracing account payables.
 Transferring transaction or an outgoing to another branch
 Changing up batteries if they are out dated or updating.

2.4 PERFORMANCE EVALUATION OF MY ACTIVITIES

During my summer training I had good attitude towards my professional training making a good
relationship with the manager and the staff member including my supervisor. I am very satisfied
with their well coming. the responsiveness to work in group and cooperatively with all staff
member and my supervisor is appreciable in that he discussed about anything which related to
the organization at current time and give a solutions to solve the problem.

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2.5 PROBLEMS ENCOUNTERED ON JOB

 The first to get the work place is very difficult to me

 For the first a few days it is difficult to perform any activities because I was new for the
entire job in the bank.
 It is not easy to communicate with my advisor because of his background, life style, age
and behavior is different from me.
 Financial is the another problem to me.

2.6 SUGGESTED SOLUTIONS

 To perform my activities perfectly I need to take instruction

 To familiarize myself with my advisor I ask anything which is related to my study and
also lay participating in active way.

2.7 PROBLEMS OF THE DEPARTMENT

 Lack of information
 Lack of real permanent electricity to perform the operation.
 The organization is not ready when to buy the necessary material for the economics
department

Suggested solutions

 It must be hire additional it expert

 It must be use generation to perform their daily transaction/operations.
 The organization must support or fulfill the marketing department need and wants any
condition.

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3. PART THREE: ATTACHMENT EVALUATION

3.1 RATIONALES OF PRACTICAL ATTACHMENT

The fundamental aim of this practical attachment is to understand the lecture class easily
because application is simpler than lecture class. So this summer practical attachment has
the following major rational.

 To familiarize how to perform practical attachment based on lecture class.

 In order to understand lecture class clearly to the student through analyzing
practically.
 To became the business problem solver.
 To develop our confidence.

3.2 SIGNIFICANCE OF PRACTICAL ATTACHMENT

 I got many things that are important for me after graduation and it has its own
contribution for future course that I will take.
 It clearly identifies the way the work is performed in the real world.
 I have also got good skill and exercise on social relation between workers of the office.
 I have got more knowledge.
 I understand that how to organize the data.
 I understand that how to work anything with other employee or social life in work place.

3.3 RELEVANCE OF THE ORGANIZATION AND MY ACTIVITIES

The organization and also my activity have much relevance to my study. In my stay of IT
department I have learned that how one person cans harmonious work with the other employee
in each department.

I know how to apply the lecture class in real world or a practical work. It also encourages me
how to identify any problem and give the solution.

3.4 APPLICABILITY OF THE THEORY AND OTHERS IN CLASS ON PRACTICAL WORK

ENVIRONMENT

Basically all theories which are learnt in the lecture class has directly or indirectly relationship
with my summer practical attachment. Specifically among the special course the major one are
listed below with area such as;

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In this division most of the activity is performed what we study in theories like

 Data communication and networking course on the area of type of networking,

giving IP address, formatting folders file, class IP address, installing software and
antivirus, crimping cable and create domain, user account and work group and
the application in our lab class are almost applicable in today’s bank system.

 Management information system(MIS) course on how data are stored on database and
data are searched by primary keys in order to shorten time spent on accomplishing the
single job speed up the system of our searching employee’s information or customers
information.
 Accounting course how the balance and closing is performed in each and every day to
day and monthly is done.
 Psychology: interacting with other people.
 Civics and ethical education
 Honesty, transparency and punctuality
 Tolerance in diversity
 Responsibility and accountability
 Identify a problem
 Problem solving and decision making
 English course on how to apply techniques of report writing

3.5 MAJOR PROBLEMS THAT ME FACE DURING THE ATTACHMENT

 It is difficult for me to do transaction in order to move one account to another account

because I am fresh for the job during the practice.

3.6 SUGGESTED SOLUTIONS DURING THE PRACTICE

 . But with the help of CBE employees I performed the transaction from one account to
the other account.

Form one: Format of student log book

The daily and weekly information documentation format (week one)

Name of the student: Mohammed Abadir

Name of the company: Commercial bank of Ethiopia ticho branch

Days in week Time spend Major activities Major problems & Overall
encountered and recommendation/reflection
solution found

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Monday 8 hours Introducing my No problem Good
self
Tuesday 8 hours Observing the Office structure Give advice to me by
activities of the department division.
organization

Wednesday 8 hours Taking The job seems to be Communicate and share idea
instruction difficult with employee.

Thursday 8 hours _reading Some theories are in Very good

manual of the business language
organization
_appointed to
my department

Friday 8 hours Starting to do No problem The work becomes simple

simple work

Form two: format of student log book

The daily and weekly information documentation format (week 2-4)

Name of the student : Mohammed Abadir

Name of the company : Commercial bank of Ethiopia ticho branch

Days in week Time spend Major activities Major problems Overall

encountered and recommendation/reflection
solution found
Monday 8 hour _collecting No problem I am familiar with work
information from the
customer
Tuesday 8 hour Serving customer No problem Good

Wednesday 8 hour Serving customer No problem Good

Thursday 8 hour Serving customer No problem Good

Friday 8 hour Serving customer No problem Good

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Form three: format of student log book

The daily and weekly information documentation format (w eek 2-4)

Name of the student : Mohammed Abadir

Name of the company : Commercial bank of Ethiopia ticho branch

Days in week Time spend Major activities Major problems Overall

encountered and recommendation/reflection
solution found
Monday 8 hour _collecting No problem I am familiar with work
information from the
customer
Tuesday 8 hour Serving customer No problem Good

Wednesday 8 hour Serving customer No problem Good

Thursday 8 hour Serving customer No problem Good

Friday 8 hour Serving customer No problem Good

Form four format of student log book

The daily and weekly information documentation format (week 2-4)

Name of the student : Mohammed Abadir

Name of the company : Commercial bank of Ethiopia ticho branch

Days in week Time spend Major activities Major problems Overall
encountered and recommendation/reflection
solution found
Monday 8 hour _collecting No problem I am familiar with work
information from the
customer
Tuesday 8 hour Serving customer No problem Good

Wednesday 8 hour Serving customer No problem Good

Thursday 8 hour Serving customer No problem Good

Friday 8 hour Serving customer No problem Good

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 Weekly observation Report format
Name of the student: Mohammed Abadir

Name of the company: Commercial bank of Ethiopia ticho branch

Week Task performed by the Time spent on Apprentice Supervisors Overall
apprentice work reflection reflection recommendation on
reflection
1 -submitting of application 35 I am very Very good The organization
letter -introducing my hour satisfied was somewhat busy
self -
observing activities
-taking instruction
2 -Data gathering - 40 hour Very good Very good
recording data -
reading manual of the
organization
-formatting pc & desktops
computer
3 -sharing printer - 40 I am very Very good
scanning customers photo hour satisfied
on their separate account
-installing software
4 -updating up batteries if 40 hour I am very Very good
required satisfied

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