Doc No.

AKW-IMSP-004

AL KAWTHER WATER TREATMENT W.L.L

Rev. No 0

Issue Date

PROCEDURE FOR CONTROL OF NON-CONFORMING PRODUCTS

(HANDLING POTENTIALLY UNSAFE PRODUCTS)

Purpose
The company has established, documented and implemented a procedure for the control of
non-conforming product/potentially unsafe products.
Scope
The scope of the procedure for the control of non-conforming product/ potentially unsafe
products applies to all production process steps, temporary product storage and delivery up to
intended destination.

These requirements are aligned with the policies and objectives of the organization and
include requirements of ISO 22000:2005 & ISO 9001:2008 standards.

Responsibility
 Food Safety Team Leader/MR
 All Section Heads

Procedure

This procedure defines how those products which do not conform to quality and food safety
requirements are identified and controlled so that its intended use is prevented.

The measuring and monitoring systems considers all process steps from raw-material,
production, final products storage and to dispatch. Releases of raw materials and finished
product are controlled and documented by authorised QC personnel. All inspection and test
results are recorded as evidence of conformity with the appropriate acceptance criteria. (as
per the WHO & Local legislations)

The release/delivery of final products to customer does not proceed if the product fails to
meet the acceptance criteria, in this case a Non-conformance report is raised, and the product
needs to be identified as non-conforming, isolation and the proceeds further actions.

The Factory Manager /Food Safety Team Leader will be notified of any non-conforming
products, either by QA/QC Staff, Production Supervisors, or any other relevant personnel in
production areas. The Factory Manager /Food Safety Team Leader then arranges for the
product(s) to be identified as non-conforming, isolated for further action.

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 Doc No. AKW-IMSP-004

AL KAWTHER WATER TREATMENT W.L.L

Rev. No 0

Issue Date

PROCEDURE FOR CONTROL OF NON-CONFORMING PRODUCTS

(HANDLING POTENTIALLY UNSAFE PRODUCTS)

A member of the Food Safety team in consultation with the Food Safety Team Leader and
other concerned staff evaluates the cause of the non-compliance and the consequences in
terms of food safety/quality and will decide if the product can potentially be released or
destroyed.

The Food Safety Team Leader reviews the correction, corrective action reports and verify
that action implemented are effective against any potential hazards. The reports are
forwarded to the General Manager.

The Food Safety Team Leader reviews all completed non-conformance reports and will carry
out, when necessary, a corrective action or preventative action request for the respective
incidents, usually based on trend analysis of non-conformance reports.

Only the Food Safety Team Leader/ Factory Manager is authorised to declare a product as
safe following the identification of non-conformity. This may be based on evidences such as
test reports of the products, CCP & OPRP monitoring records which demonstrate that the
control measures for the food safety hazard have been effectively implemented.

In case where non-conforming products delivered to a customer causing a potential product

recall, it is reported immediately to Factory Manager/Food Safety Team Leader. The Factory
Manager/Food Safety Team Leader assesses the situation and may initiate a Product Recall.

The company operates a Product Recall system which defines communication protocol,
product recall co-ordination and team, recall incident management procedure and contacts
list.

The system for identification and traceability of product is maintained which, in the event of
non-conforming product being identified, will enable tracking of raw material batches to
distributed route of final products.

Responsibility

The Factory Manager/ Food Safety Team Leader is responsible for authorising the release of
products, facilitating corrective actions, recording non-conformances and reporting trends.

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 Doc No. AKW-IMSP-004

AL KAWTHER WATER TREATMENT W.L.L

Rev. No 0

Issue Date

PROCEDURE FOR CONTROL OF NON-CONFORMING PRODUCTS

(HANDLING POTENTIALLY UNSAFE PRODUCTS)

The store keeper is responsible for maintaining positive and traceable identification of all
products.

All employees are responsible for reporting non-conformances, incidents and suspected
product non-conformances to corresponding department head.

References

Non-Conformance Report (AKW-IMS-F-010)

Product Recall Incident Report
Product Release Report

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