HF For All (Ir. Ridwan Syaaf - 1st Session)

REINVENTING HUMAN FACTORS FOR INCREASING PRODUCTIVITY, SAFETY AND WELL-BEING : DECEMBER 17, 2022
HUMAN FACTORS
FOR ALL
RIDWAN Z SYAAF
rzsyaaf@humanfactorsindonesia.org
1 RZS@2022
socio-technical system TECHNOLOGY
ORGANIZATION/
HUMAN
MANAGEMENT
SYSTEM
2 RZS@2022
WHAT IS HUMAN FACTORS ?
?
➡ variability of perspectives
➡ variability of de nition
➡ a scienti c approach
(multidisciplinary approach)
➡ human in the system
➡ increase system performance
➡ increase human performance and
decrease human limitation
3 RZS@2022
fi
fi
Human Factors is concerned to optimize the relationship

between people and their activities, by the systematic
application of human sciences, integrated within the
framework of systems engineering.
Its objectives can be seen as e ectiveness of the system,

which includes safety and e iciency, and the well-being of
the individual
Professor Edwards
4 RZS@2022
ff
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HUMAN PERFORMANCE
CAP 719
system-culture Fundamental Human Factors Concepts
SHELL MODEL (previously ICAO Digest No.1)
How the center, FUNDAMENTAL

human component HUMAN FACTORS
of this model CONCEPTS
interface with the

various elements
and how this SHELL MODEL
interaction with Software
these elements Hardware
potentially create Environment
errors, is the key to Liveware
understanding it. Liveware
5 RZS@2022

HUMAN PERFORMANCE
HUMAN RELIABILITY
HUMAN INFORMATION PROCESSING
HUMAN ERROR
DECISION MAKING
COGNITION
PERCEPTION
CONCEPTS MEMORY identify
WORKLOAD
METHODS analyze
STRESS
TOOLS control
FATIGUE
HEALTH AND WELL BEING
COMMUNICATION
SITUATION AWARENESS
TEAMWORK AND LEADERSHIP
AUTOMATION
CULTURE
ETC
6 RZS@2022
SOCIO-TECHNICAL SYSTEM
TECHNOLOGY
• HUMAN PERFORMANCE
• HUMAN RELIABILITY
• HUMAN INFORMATION PROCESSING
• HUMAN ERROR
• DECISION MAKING
• COGNITION
• PERCEPTION identify
PROGRAMS
• MEMORY
analyze
CONCEPTS
• WORKLOAD
METHODS • STRESS
TOOLS •
•
FATIGUE
HEALTH AND WELL BEING control
• COMMUNICATION
• SITUATION AWARENESS
• TEAMWORK AND LEADERSHIP
• AUTOMATION
• CULTURE
ORGANIZATION/
• ETC
HUMAN MANAGEMENT
SYSTEM
RISK : PAST - PRESENT - FUTURE
7 RZS@2022
making it easy for people

to do the right thing and
hard to do the wrong thing
➡ decrease lagging
CONCEPTS
METHODS
indicators
TOOLS ➡ increase leading
indicators
increase safe behavior and performance
decrease at-risk behavior and performance
prevent violation (reckless behavior)
8 RZS@2022

MINDSET ? HUMAN
9 RZS@2022
old
➡ personnel
➡ human resources
MANAGEMENT
MINDSET
➡ human capital
➡ business partner
new
10 RZS@2022

PROBLEM ?
HUMAN
SOLUTION
11
? RZS@2022
HUMAN
1930 HUMAN 1997 2016
DEFENCES
HAZARDS HAZARDS
DEFENCES
1930 1990
12 RZS@2022
© Erik Hollnagel, 2013
13 RZS@2022
14 RZS@2022
For h lf century s fety

thinking w s domin ted by the
ide th t people re t rget of
intervention
We Need to Tr nsition from
seeing People s Problem to
control to seeing People s
solution to h rness
15 RZS@2022
a
a
a
a
a
a
a
a
a
a
a
a
a
a
a
why how
people people
fail ? not fail ?
CAUSALITY PROBABILITY
16 RZS@2022
HUMAN PERSPECTIVES
SAFETY
Erik Holnagel
1 Manusia dianggap sebagai penanggung jawab dan
sebagai hazards
SAFETY
Erik Holnagel
2 Manusia dianggap sebagai sumber daya yang diperlukan
untuk system yang leksible dan resilient
SAFETY
Nancy Levenson 3 sistem harus dirancang supaya manusia mampu menjadi
leksible dan resilient agar bisa mengendalikan hal2 yang
tidak diharapkan
17 RZS@2022
f
f
SOCIO-TECHNICAL SYSTEM
TECHNOLOGY
• HUMAN PERFORMANCE
• HUMAN RELIABILITY
• HUMAN INFORMATION PROCESSING
• HUMAN ERROR
• DECISION MAKING
• COGNITION
CONCEPTS
• PERCEPTION identify
PROGRAMS
• MEMORY
METHODS •
•
WORKLOAD
STRESS analyze
TOOLS •
•
FATIGUE
HEALTH AND WELL BEING control
• COMMUNICATION
• SITUATION AWARENESS
• TEAMWORK AND LEADERSHIP
• AUTOMATION
• CULTURE
ORGANIZATION/
• ETC
HUMAN MANAGEMENT
SYSTEM
RISK : PAST - PRESENT - FUTURE
18 RZS@2022
SITUATION AWARENESS
19 RZS@2022
THANK YOU
to err is human
20 RZS@2022
Ridwan Z Syaaf
Ketua Dewan Pengawas Human Factors Indonesia
‣ Mengajar di Departemen Keselamatan dan Kesehatan Kerja Fakultas

kesehatan Masyarakat Universitas Indonesia sejak 1982
‣ Anggota Dewan Keselamatan dan Kesehatan Kerja Nasional : 2012-2016
‣ Ketua Program Studi Magister (S2) Keselamatan dan Kesehatan Kerja, Fakultas
Kesehatan Masyarakat Universitas Indonesia : 2004-2008 dan 2008-2012
‣ Ketua Departemen Keselamatan dan Kesehatan Kerja, Fakultas Kesehatan

Masyarakat Universitas Indonesia 2008-2012
pendidikan
‣ Universitas Indonesia, Fakultas Psikologi, Jakarta
‣ Boston University SPH, Boston, MA, USA
RZS@2022

RISK-BASED THINKING
management line
ORGANIZATIONAL HUMAN BEHAVIOR

HUMAN RISK CONTROLS
CULTURE OF SAFETY (RECOVERY)
& PERFORMANCE
SAFETY LEADERSHIP
INCIDENTS
SAFETY ISSUES SAFETY INDICATORS
INDIVIDUAL
ACTIONS
ORGANIZATION RISK CONTROLS LOCAL PRODUCTION
(PREVENTIVE) CONDITIONS
TECHNICAL
GOALS
FAILURE
MECHANISM
SAFETY ISSUES SAFETY INDICATORS
diadaptasi dari ATSB Investigation Framewok dan

ACCIDENTS
RISK CONTROLS
(RECOVERY)
investigation line
22 RZS@2022

HF For All (Ir. Ridwan Syaaf - 1st Session)

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REINVENTING HUMAN FACTORS FOR INCREASING PRODUCTIVITY, SAFETY AND WELL-BEING : DECEMBER 17, 2022

socio-technical system TECHNOLOGY

WHAT IS HUMAN FACTORS ?

Human Factors is concerned to optimize the relationship

Its objectives can be seen as e ectiveness of the system,

How the center, FUNDAMENTAL

interface with the

RISK : PAST - PRESENT - FUTURE

making it easy for people

© Erik Hollnagel, 2013

For h lf century s fety

RISK : PAST - PRESENT - FUTURE

‣ Mengajar di Departemen Keselamatan dan Kesehatan Kerja Fakultas

‣ Anggota Dewan Keselamatan dan Kesehatan Kerja Nasional : 2012-2016

‣ Ketua Departemen Keselamatan dan Kesehatan Kerja, Fakultas Kesehatan

ORGANIZATIONAL HUMAN BEHAVIOR

SAFETY ISSUES SAFETY INDICATORS

diadaptasi dari ATSB Investigation Framewok dan

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