Document No.

: SIK-FR-CO-06
Revision :1
CUSTOMER SATISFACTION SURVEY Date 14-Dec-16
Page : 1 of 1

1. Importance and Performance Grade

Criteria of Survey

1 Importance Point

2 Performance / Actual Condition Point

2. Scoring and how to complete this questionare

Importance
Point (How
Performance point (what Actual Condition Total Score
Important for
for S-IK Services to your company) (Filled by S-IK)
Point Issue your
company?)

Your score (1- Your score (1- Importance Performance

Reason if your score = 2
5) 5) Point Point

Appearance Resin ( example :

1.1 2 4 4 8 8
color )
I.
1.2 Packing Condition 1 5 5 5 5
Quality Product

1.3 Quantity per packaging 1 4 4 4 4

2.1.1 Delivery time 2 4 4 8 8

2.1
2.1.2 Pallet Condition 1 4 4 4 4
Delivery

2.1.3 Documentation (DO/Invoice) 1 5 5 5 5

Comunication with
2.2.1 1 4 4 4 4
Marketing/Sales

2.2 2.2.2 Comunication with QA/QC 1 3 3 3 3

II. Service

Communi-
cation 2.2.3 Comunication with Logistic/WH 1 3 3 3 3

Comunication with Accounting

2.24 1 4 4 4 4
(invoices)
2.3 Response SIK to Complaint
2.3.1 1 4 4 4 4
Complaint /Claim

2.4.1 RoHS data 2 3 3 6 6

2.4
Environ- 2.4.2 MSDS data 1 3 3 3 3
ment
2.4.3 COA data 1 4 4 4 4

3.1 Response to Quotation inquiry 1 5 5 5 5

III.
3.2 Sending time of quotation 1 4 4 4 4
Quotation
Information lead time
3.3 1 3 3 3 3
production and MoQ/MOD

Result C Enough Total Score 77 77

IV Comment Evaluation Result

A 90 ~ Excellent

B 80 ~ Good
C 70 ~ Enough
D 60 ~ Fair

E 60 < Bad
Customer Approval Name : Intan Job Title : Purchasing

Company : PT. JS Mold Signature :