Import

Integrated Management System
Import Manual
Import
(Procedure Manual)
Title: Table Of Contents
ISO
Latest Effective No.of
Document Number Document Title
9K 14K 45K 50K Revision Date Pages
Organizational Responsibility &

5.3 5.3 5.3 5.3 PR/OPR/02 02 09/10/2021 2
Authority
- - - - PR/OPR/02 Organogram 01 09/10/2021 1
8.5 8.1 8.1 8.1 PR/OPR/02 Import Process 02 09/10/2021 12
- - - - PR/OPR/02 Annexure 00 09/10/2021 43
Property Of Adani
Import
(Procedure Manual)
Change Records :
Effective Date Of
Sr. No. Revision Number Reason for Change
Change
1 00 01/01/2018 Initial Document Prepared.
Whole manual reviewed and incorporated

with necessary changes as per the latest
2 01 16/03/2020
ISO standards. Also incorporated ISO
45001:2018 and 50001:2018.
Annual Review and Revision of SOP is

completed as well as necessary changes
3 02 09/10/2021
are incroporated in Manual. New Annexure
is added in the SOP.
SOP Revision History :
Sr. No. Document Number Latest Revision Reason for Change
Property Of Adani
Import
(Procedure Manual)
Prepared by Vivek Patel Vivek Patel

Vivek Patel (Jul 20, 2022 13:03 GMT+5.5)
Houssam Haddad Houssam Haddad (Jul 20, 2022 13:20 GMT+5.5)
Issued by
Santhana Krishnan Santhana Krishnan V
Vaidiswaran Santhana Krishnan V (Jul 21, 2022 15:39 GMT+5.5)
Approved by Vikram Jaisinghani Vikram Jaisinghani

Vikram Jaisinghani (Jul 25, 2022 09:25 GMT+5.5)
Property Of Adani
Doc. No. : PR/OPR/02
Import Rev. No. : 02
(Procedure Manual) Rev. Date : 09.10.2021
Page No. : 1 of 2
Title: Organizational Responsibility & Authority
1.0 Purpose : To describe & identify the organisation structure and the inter-relationship of
personnel, who manage, perform and verify the work affecting quality.
2.0 Scope : This section covers the complete process of import container / cargo arrival,
customs clearance, cargo handling, bonded cargo warehousing, process for
auction of unclaimed / unclear cargo and container / cargo dispatch to the
customer.
3.0 Responsibility & Authority :

The overall responsibility and authority for establishing, maintaining,
coordinating for implementation and updating this process lies with EXIM
Head - Operations department in consultation with Terminal Manager & Chief
Executive Officer.
4.0 Process :
4.0.1 Import logistics department main area of responsibility is the handling of

operation in terminal for the handling of IMPORT customers.
4.0.2 The following are the key responsibilities in each cadre and detail
responsibilities are reflected in the respective process documents.
4.1 Head - Operations
4.1.1 He is overall incharge of all activities in the department.

4.1.2 All the Key interaction with Operations and liaison with other departments,
internal as well as external customers will be done through him.
4.1.3 To provide adequate resources directly in Consultation with Terminal Manager

/Chief Operating Officer / CEO for functional requirements.
4.1.4 He is overall responsible for establishing, documenting and updating Operations
management systems at ALL.
4.1.5 He is responsible for setting Departmental objectives in consultation with

Terminal Manager / CEO and achieving Objectives, prepare budgets, review
performance and ensure the systems are followed.
4.1.6 He reports the Terminal Manager for all operational activities.

4.1.7 He complies and ensures all the requirements pertaining to ISO 9001:2015, ISO
14001:2015, ISO 45001:2018 and ISO 50001:2018.
4.1.8 All the legal and legislative requirements are complied and reported to the
various review forums, like Monthly Process Reviews, Quarterly Review Meeting
and also regular meetings.
Title: Organizational Responsibility & Authority Page No. : 2 of 2
4.2 Team Lead
4.2.1 Oversees the day-to-day operations of IMPORT logistics.

4.2.2 Looks after the target set by Head EXIM operations and achieving the same.
4.2.3 Day to day interaction with internal customer to ensure the smooth functioning
of the department.
4.2.4 Day to day interaction with the ground team to ensure smooth functioning of
the team.
4.2.5 Keep track of the operational and capex budget and ensure the consumption of
the budget as set at the starting of the year.
4.2.6 He reports the Head - EXIM Operations for all activities.
4.2.7 He assists Head - EXIM Operations in achieving compliance and ensuring that
all the requirements pertaining to ISO 9001:2015, ISO 14001:2015, ISO
45001:2018 and ISO 50001:2018 are met.
4.2.8 He assists Head - EXIM Operations in ensuring that all legal and legislative
requirements are compiled and reported to the various review forums, like
Monthly Process Reviews, Quarterly Review Meeting and also regular meetings.
4.3 Executive
4.3.1 Completing task as per given by team lead.

4.3.2 Achieveing of targets as per set by team lead.
4.3.3 To monitor day to day operation at the ground level being done by the
contractual staff.
4.3.4 Making and sharing daily reports with Team Lead.
Page No. : 1 of 1
Title: Organogram
Terminal Head
Rail / Domestic / Maintenance Domestic Auto Logistics

Exim Head Coil Yard Operation Head Store Head Warehouse Head
Head Head
Export Import
Rail OPS Yard
Team Team Supervisor Supervisor Supervisor Supervisor
Supervisor Supervisor
Lead Lead
Executive Executive Executive Executive Executive Executive Executive Executive

Doc. No.: PR/OPR/02
Title: Import Process
Page No. : 1 of 12
1.0 Purpose : This procedure defines the method to ensure that all Import handling processes are carried out under
controlled conditions.
2.0 Scope : This covers Operational Process for Import Handling.
3.0 Reference : ISO 9001: 2015 Standard

ISO 14001:2015 Standard
Gate Entry Permit - FR/OPR/01 (TOS Gate Operation > Gate In > Empty Vehicle Gate In Entry)
Gate Exit Permit - FR/OPR/02 (TOS- Gate Operation > Gate Out > Empty Container)
TJO (Transport Job Order) - FR/OPR/03 (TOS – Gate Operation > Gate In > Loaded Factory
Stuff Container)
Unloading/ Loading Tally Sheet - FR/OPR/04 (Manual)
Stuffing/Destuffing Sheet - FR/OPR/05 (TOS - Export > Export - Stuffing Request (Container)
Train Summary - FR/OPR/08 (TOS - Report > Daily Report > Train Summary Report)
Rail-Side Tally Sheet - FR/OPR/09 (Manual)
Tax Invoice: FR/OPR/12 (Manual)
Commercial Invoice: FR/OPR/13 (Manual)
Packing List: FR/OPR/14 (Manual)
Weighment Slip: FR/OPR/16 (TOS - First Transactions > Weight > Save
Stack card: FR/OPR/17 (Manual)
Equipment Inspection Report (EIR): FR/OPR/20 (Manual)
SSR: FR/OPR/21 (TOS - Yard & Warehouse > Export SSR Updating (Cargo)
Yard & Warehouse > SSR Updating (Container)
Yard & Warehouse > SSR Updating (Multiple Container))
Seal Cutting JO: FR/OPR/23 (TOS - Import > Work order for seal cutting)
Customs Out of Charge: FR/OPR/24 (Manual)
Delivery Order: FR/OPR/25 (Manual)
Bill Of Entry: FR/OPR/26 (Manual)
Bill Of Landing: FR/OPR/27 (Manual)
4.0 Responsibility :
1) The overall responsibility and authority for establishing, maintaining and updating this process lies with
ALL Departmental Head and ALL Terminal Manager.
5.0 Process Map :
L1 Operations
L2 Auto Coil Road Domestic

Domestic Domestic Rail Engineering Customer
Logistics Import Export Transportati Ware-
Logistics Inward Outward Ops Services Services
on House
L3
Receiving & Delivery &

Coil Rail Coil Road Rail Rail Break- Preventive
Handling of Hand Over Operations Inward Outward down
Operation
Vehicle of Vehicle
Property Of Adani
Doc. No.: PR/OPR/02
Title: Import Process Page No. : 2 of 12
6.0 SIPOC Framework :
Supplier : EXIM Customer

Input : Services
Process : Transportation& warehousing Of Goods
Output : Reaching Factory
Customer : EXIM Customer
7.0 Key Performance Indicators :
1 Daily Container Inventory

2 Daily Import Pendency Report
3 Daily Export Pendency Report
4 Train Summary
5 Flash Report
6 TPT Daily MIS
Property Of Adani
Doc. No.: PR/OPR/02
Page No. : 3 of 12
8.0 : Process Flow Diagram
Shipping line discharges the boxes.
For Ports other than Mundra

After custom clearance SMTP received from
S/ Line/ PCO
For Mundra Port
Transport Job Order issued (FR/OPR/03).

Copy of TP given to transporter.
Container move from terminal to R & D Yard at Mundra.
Physical survey/ Seal Verification Done
Yes
If any Discrepancy
Inform TP holder/ Shipping Line and Terminal
?
No
Offload the container, Inform Rail Planning

Update Import Tracker (FR/OPR/11)
Rail out done as per plan from Port. Send the TP copy to
ICD
Property Of Adani
Doc. No.: PR/OPR/02
Page No. : 4 of 12
Origin Terminal intimates details of container by train summary

(FR/OPR/08)
Receipt of Train at Patli.
Seal verification done before offloading. WTR prepared

(FR/OPR/09)
If seal missing / mismatch/ tampered intimate to Importer/

Shipping Line & Customs. Arrange for joint survey (on
demand). EIR report prepared by surveyor in case of damage
Container transported to bonded area post weighment.If HAZ then stack into nominated
area.
1. CHA will approach to Exim/CS to shift the cont at examination point.
2. Yard supervisor will arrange to ground the container for examination.
3. CHA will approach to CS for SSR in case the examination %age is above 10%
CS will generate SSR JO and forward it to EXIM.
4. EXIM supervisor will generate seal cutting JO, arrange required equipment/labour for
destuffing/stuffing of cargo.
5. CHA will approach to seal cutter for seal cutting and seal cutter cut the seal on the basis
of JO and keep the record of that seal. Examination wo generate through TOS.
Customer arranges for customs clearance. If customer/CHA will not approach within 30 days
or hold by gov agency, auction process needs to be followed (Process Flow: Auction).
Receipt of Customs out of Charge and valid DO Tally sheet prepared by surveyor & signed it which will
from S/ Line. One set of docs is handed over to be signed by CHA as well. EXIM supervisor will inform
import desk by CHA to CS to amend the SSR if there are any changes in SSR
%age.
Final delivery of
shipment
ICD De-Stuffing
Factory Destuffing
A
B
Bonded Warehousing C
Property Of Adani
Doc. No.: PR/OPR/02
Page No. : 5 of 12
A B
Customer arranges vehicles for delivery of Container (in

Import Desk will issue de stuffing JO & arrange required case ALL has to arrange delivery, then requirement is
equip/labour. passed on to Transport Desk)
Cargo will be de-stuffed in warehouse/nominated area
in the presence of CHA & surveyor.
TJO/DO and relevant gate permits prepared. Truck gates

in and container loaded onto truck
Customer arrange for vehicles for delivery
of Cargo (in case ALL has to arrange
delivery, then requirement is passed on to
Transport Desk (after checking Shipping
Line DO validity) Loaded Container moved to Customer's destinations after
Gate checks COC and DO. Exit Permit created
TJO/DO and relevant gate permits prepared.

Post delivery, if empty container reports at gate
Truck gates in. CHA will approach to Import
Desk and collect stuffing JO.
EXIM supervisor will arrange equip./labour to
stuff the cargo in vehicle.
D.O. validity checked by gate supervisor. In case DO

is not valid, customer is asked to revalidate the DO
Loading of the cargo in vehicle from warehouse

in presence of surveyor & CHA and tally sheet
prepared for the loading (FR/OPR/05)
Empty Container surveyed, Entry permit
prepared and gated in. EIR report prepared
if damaged
EXIM team will intimate CS team and they will
inform to respective S.line and surveyor for
emoty handover. Empty container to be
accepted by line surveyor in line's inventory
record
Truck depart for Customer's destinations

from ICD after Gate checks the COC and
Shipping Line DO.
Property Of Adani
Doc. No.: PR/OPR/02
Page No. : 6 of 12
Importer/CHA approaches W/H manager for space. In case

space is available, "Space availability certificate " is being
issued.
Bonding request is processed after getting copy of Bill of entry for W/H,
Invoice, Packing List
Cargo destuffed and moved to Bonded warehouse. Tally prepared by

surveyor. (FR/OPR/05). Stack card updated.
Details entered into Customs Bond Register
EX-BONDING PROCESS
CHA Approaches W/H supervisor after payment of duty and other

formalities and requests for full/partial delivery of cargo
Loading is done in presence of CHA and surveyor prepares tally sheet

(FR/OPR/05). Stock card updation.
Updation of Bond Register.
Gate out of laden trailor. EXIT permit prepared.
Property Of Adani
Doc. No.: PR/OPR/02
Page No. : 7 of 12
8.1 : Process Flow Diagram - Auction
Preparation of List of uncleared Longstanding Containers /

cargoes.
Prior Notices sent to consignees after 30 days from the arrival of

the container with copy to Shipping Line & Customs towards
clearance of longstanding containers / cargoes. Giving him 10
days time to clear the goods.
Second notice to the consignee after 45 days of arrival of

containers with a copy to Shipping Line & Customs
Third and Final notice sent to consignees after 60 days from

the arrival of the container with copy to Shipping Line &
Customs towards clearance of longstanding containers /
cargoes. Giving him 10 days time to clear the goods.
List of longstanding container to be submitted to customs for

Customs NOC for cargo auction.
Seal cutting for the customs examination of longstanding

containers.
Customs examination of longstanding containers / cargoes.
Safe custody of cargo by locking / sealing them up

immediately after examination / Valuation / inspection to
stop pilferage of cargo.
Basis customs permission arranging cargo valuation from

government approved valuer.
Preparation of file. This will include a copy of Notices

served to the Importer, IGM copy, Copy of Customs NOC,
Docks examination report, Valuation report.
Property Of Adani
Doc. No.: PR/OPR/02
Valuation report submission to customs for customs

acceptance
Basis valuation acceptance & NOC for conducting auction

from the customs preparation of list of cargoes to be put
up for auction.
Arrange to release of Advertisement through MSTC

mentioning details of cargo and T&C to be auctioned.
Inspection of cargo by prospective bidders.
Collection of C.M.D. Amount by prospective bidders.
Actual Auction of cargo.
Preparation of Auction Reports / Bid Sheets by auctioneer.
Intimation to the Highest bidder for lot accepted on S.T.A.

basis.
Collection of E.M.D. amounts from the Highest bidder.
Submission of files for approval to the Customs Disposal

Section. This will include Statement of Auction, Auction
Highest Bid Report, and Auction Summary.
Sale Approval from Customs.
Final confirmation to the bidder for the balance payment.
Filing of Bill of Entry at Customs Disposal for payment of

Duty and Out of Charge for delivery of Cargo.
Physical delivery of cargo to the respective bidders.
Property Of Adani
Doc. No.: PR/OPR/02
9.0 : Procedure / Activity / Work Element / Task
Document
Sr.No. Activity Responsibility
Reference
9.1 Shipping line discharges the boxes.
- Shipping Line
9.2 After custom clearance SMTP received from S/ Line/ PCO.
- R&D Ops Team
9.3 Transport Job Order issued. Copy of TP given to transporter.

- R&D Ops Team
9.4 Container moves from terminal to R & D Yard at Mundra. - R&D Ops Team
9.5 Physical survey/ Seal Verification Done. - R&D Ops Team
9.6 Inform TP holder/ Shipping Line and Terminal.
- R&D Ops Team
9.7 Offload the container, Inform Rail Planning Update Import

Tracker. - R&D Ops Team
9.8 Rail out done as per plan from Port. Send the TP copy
to ICD. - R&D Ops Team
9.9 Origin Terminal intimates details of container by train summary.

TOS - FR/OPR/08 Rail Ops Team
9.10 Seal verification done before offloading. WTR

prepared. Manual - FR/OPR/09 Surveyor
9.11 If seal missing / mismatch/ tampered intimate to Importer/

Shipping Line & Customs. Arrange for joint survey (on demand)
EIR report prepared by surveyor in case of damage. Manual - FR/OPR/20 Surveyor
9.12 Container transported to bonded area after weighment. If HAZ

Physical -
than stack into nominated area. Rail Yard Supervisor
FR/OPR/16
9.13 CHA will approach to Exim/CS to shift the container at

examination point.
Yard supervisor will arrange to ground the container for Physical EXIM Yard Supervisor
examination.
9.14 CHA will approach to CS for SSR in case the examination %age
is above, 10% CS will generate SSR WO and forward it to EXIM. TOS - FR/OPR/21 Customer Services
9.15 Document entry and seal cutting JO done through TOS after
receiving docs (BOE & BL etc), arrange required
equipment/labour for destuffing/stuffing of cargo. TOS - FR/OPR/23
CHA will approach to seal cutter for seal cutting and seal FR/OPR/26 Import Desk / WH
cutter cut the seal on the basis of JO and keep the record of FR/OPR/27 Supervisor
that seal. FR/OPR/28
After examination, Examination wo generate through TOS.
Property Of Adani
Doc. No.: PR/OPR/02
Page No. : 10 of 12
Document
Reference
9.16 Tally sheet prepared by surveyor & signed it which will be
signed by CHA as well. EXIM supervisor will inform to CS to
amend the SSR if there are any changes in SSR %age. Manual - FR/OPR/04 Surveyor
9.17 Customer arranges for customs clearance.

Physical Customer/CHA
9.18 Receipt of Customs out of Charge and valid DO from S/ Line.
One set of docs is handed over to the Import Desk by CHA. Manual - FR/OPR/24
Customer/CHA
FR/OPR/25
9.19 Factory Destuffing : Customer arrange for vehicles for delivery

of Container (in case ALL has to arrange delivery, Customer /CHA
then requirement is passed on to Transport Desk) Manual
/Transport Desk
9.20 TJO/DO and relevant gate permits prepared. Truckgates in and TOS - FR/OPR/01
container loaded onto truck. Gate Supervisor
FR/OPR/03
9.21 CCRP generate by CS team and forwarded to Transport team
and Gate operation. TOS - FR/OPR/37 Customer Service
9.22 LR generation by transport team. TOS - FR/OPR/35 Transport Team

9.23 Loaded Container moved to Customer's destinations after Gate Physical -
checks COC and DO. Exit Permit created. FR/OPR/24 Gate Supervisor/
FR/OPR/25 Security
FR/OPR/02
9.24 Post delivery, If empty Container reports at gate. D.O. validity
checked by gate supervisor. In case DO is not valid, customer is Manual - FR/OPR/25 Gate Supervisor
asked to revalidate the DO.
9.25 Empty Container surveyed, Entry permit prepared and gated in.
EIR report prepared in case of damage TOS/Manual -
Surveyor/ Gate
FR/OPR/01
Supervisor
FR/OPR/20
9.26 ICD de-Stuffing: Import Desk will issue de stuffing JO and

arrange required equip/labour. Cargo de stuff in
warehouse/nominated area in the presence of CHA & surveyor. TOS - FR/OPR/05 Import Desk
9.27 Tally sheet prepared signed by surveyor & CHA both. Stock
Card Updated. Manual - FR/OPR/04
Surveyor
FR/OPR/17
9.28 Customer arrange for vehicles for delivery of Cargo (in case ALL
has to arrange delivery, then requirement is passed on to Physical -
Customer/ Transport
Transport Desk (after checking Shipping Line DO validity). FR/OPR/25
Property Of Adani
Doc. No.: PR/OPR/02
Page No. : 11 of 12
Document
Reference
9.29 TJO/DO and relevant gate permits prepared. Truck gates in.
TOS - FR/OPR/01
Gate Supervisor
FR/OPR/03
9.30 CHA will approach to Import desk and and collect stuffing JO.
EXIM supervisor will arrange equip./labour to stuff the cargo in TOS - FR/OPR/05 Import Desk
vehicle.
9.31 Loading of the cargo in vehicle from warehouse in presence of

surveyor & CHA and tally sheet prepared for the loading. Stock Manual - FR/OPR/04 Surveyor/
Card updated. FR/OPR/17 Customer
9.32 EXIM team will intimate to CS team and they will inform to
respective Shipping line and surveyor for empty handover. Import Desk/
Mail
Customer Service
9.33 Truck depart for Customer's destinations from ICD after Gate Physical -
checks the COC and Shipping Line DO. Gate Supervisor/
FR/OPR/24
Security
FR/OPR/25
9.34 Bonded Warehousing: Importer/CHA approaches W/H manager
for space. In case space is available,Space alloted for cargo Manual WH Manager
9.35 Bonding request is processed after getting copy of Bill of entry

for W/H, Invoice, Packing List Manual - FR/OPR/13
FR/OPR/14 WH Manager
FR/OPR/26
9.36 Cargo destuffed and moved to Bonded warehouse. tally

prepared by surveyor. stock card updated and affixed. Manual - FR/OPR/04
WH Manager
FR/OPR/17
9.37 Details entered into Customs Bond Register.

Manual - FR/OPR/29 WH Manager
9.38 EX-BONDING PROCESS: CHA Approaches W/H supervisor after

payment of duty and other Manual Customer
formalities and requests for full/partial delivery of cargo
9.39 Loading is done in presence of CHA and surveyor prepares tally

sheet. Stock card updation. Manual - FR/OPR/04
Customer/ Surveyor
FR/OPR/17
9.40 Updation of Bond Register.

9.41 Gate out of laden trailor/truck. EXIT permit prepared.

Gate Supervisor/
TOS - FR/OPR/02
Security
9.42 Auction Process.

Property Of Adani
Doc. No.: PR/OPR/02
10.0 Risks & Controls :
Activity Number Risk Control
10.1 Operational Risk Check Through TOS
10.2 Environmental Risk Check Through TOS
10.3 Security Risk Check Through TOS
11. Records:
Sr. No. File Name./No. Location Maintained By Retention Period
1 Daily Gate IN Report Patli Operation Team 1 Year
2 Daily Domestic Inventory Patli Operation Team 1 Year
3 Train Summary Patli Operation Team 1 Year
4 Daily Job Pending Report Patli Operation Team 1 Year
5 Daily stuffing & de-stuffing report Patli Operation Team 1 Year
6 Daily import register Patli Operation Team 1 Year
7 Weekly longstanding report Patli Operation Team 1 Year
8 Weekly physical EXIM inventory report Patli Operation Team 1 Year
9 Daily SSR Report Patli Operation Team 1 Year
10 Weekly WH inventory report Patli Operation Team 1 Year
12. Notes :
Property Of Adani
Doc. No.: PR/OPR/02
(Procedure Manual)
Rev. Date : 09.10.2021
Title: Annexure
Page No. : 1 of 43
From TOS:
FR/OPR/01
Doc. No.: PR/OPR/02
(Procedure Manual)
Rev. Date : 09.10.2021
Title: Annexure
Page No. : 2 of 43
Doc. No.: PR/OPR/02

Title: Annexure Page No. : 3 of 43
FR/OPR/02
Doc. No.: PR/OPR/02
Title: Annexure
Page No. : 4 of 43
FR/OPR/03
Doc. No.: PR/OPR/02
Title: Annexure
Page No. : 5 of 43
FR/OPR/03
Doc. No.: PR/OPR/02
(Procedure Manual)
Rev. Date : 09.10.2021
FR/OPR/05
Doc. No.: PR/OPR/02
Doc. No.: PR/OPR/02
Title: Annexure
Page No. : 8 of 43
FR/OPR/06
Doc. No.: PR/OPR/02
FR/OPR/07
Doc. No.: PR/OPR/02
FR/OPR/08
Doc. No.: PR/OPR/02
FR/OPR/11
Doc. No.: PR/OPR/02
FR/OPR/12
Doc. No.: PR/OPR/02
FR/OPR/13
Doc. No.: PR/OPR/02
FR/OPR/14
Doc. No.: PR/OPR/02
Title: Annexure
Page No. : 15 of 43
FR/OPR/15
Doc. No.: PR/OPR/02
Title: Annexure
Page No. : 16 of 43
FR/OPR/16
Doc. No.: PR/OPR/02
FR/OPR/18
Doc. No.: PR/OPR/02
FR/OPR/21
Doc. No.: PR/OPR/02
FR/OPR/21
Doc. No.: PR/OPR/02
FR/OPR/22
Doc. No.: PR/OPR/02
FR/OPR/23
Doc. No.: PR/OPR/02
Title: Annexure
Page No. : 22 of 43
FR/OPR/24
Doc. No.: PR/OPR/02

Title: Annexure
Page No. : 23 of 43
FR/OPR/28
Doc. No.: PR/OPR/02

FR/OPR/33
Doc. No.: PR/OPR/02
(Procedure Manual)
Rev. Date : 09.10.2021
Title: Annexure
Page No. : 25 of 43
FR/OPR/35
Doc. No.: PR/OPR/02
FR/OPR/36
Doc. No.: PR/OPR/02
Title: Annexure
Page No. : 27 of 43
FR/OPR/37
Doc. No.: PR/OPR/02
Title: Annexure
Page No. : 28 of 43
Manually Maintained
FR/OPR/04
Doc. No.: PR/OPR/02
FR/OPR/09
Doc. No.: PR/OPR/02
FR/OPR/10
Doc. No.: PR/OPR/02
FR/OPR/17
Doc. No.: PR/OPR/02
(Procedure Manual)
Rev. Date : 09.10.2021
Title: Annexure
Page No. : 32 of 43
FR/OPR/19
Doc. No.: PR/OPR/02
Doc. No.: PR/OPR/02
FR/OPR/20
Doc. No.: PR/OPR/02
FR/OPR/25
Doc. No.: PR/OPR/02
Title: Annexure
Page No. : 36 of 43
FR/OPR/26
Doc. No.: PR/OPR/02
Title: Annexure
Page No. : 37 of 43
FR/OPR/27
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FR/OPR/29
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FR/OPR/30
Doc. No.: PR/OPR/02

FR/OPR/31
Doc. No.: PR/OPR/02

Title: Annexure
Page No. : 41 of 43
FR/OPR/32
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Title: Annexure
Page No. : 42 of 43
FR/OPR/34
Doc. No.: PR/OPR/02

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Integrated Management System

Organizational Responsibility &

- - - - PR/OPR/02 Organogram 01 09/10/2021 1

8.5 8.1 8.1 8.1 PR/OPR/02 Import Process 02 09/10/2021 12

- - - - PR/OPR/02 Annexure 00 09/10/2021 43

1 00 01/01/2018 Initial Document Prepared.

Whole manual reviewed and incorporated

Annual Review and Revision of SOP is

SOP Revision History :

Sr. No. Document Number Latest Revision Reason for Change

Prepared by Vivek Patel Vivek Patel

Houssam Haddad Houssam Haddad (Jul 20, 2022 13:20 GMT+5.5)

Approved by Vikram Jaisinghani Vikram Jaisinghani

3.0 Responsibility & Authority :

4.0.1 Import logistics department main area of responsibility is the handling of

4.1 Head - Operations

4.1.1 He is overall incharge of all activities in the department.

4.1.3 To provide adequate resources directly in Consultation with Terminal Manager

4.1.5 He is responsible for setting Departmental objectives in consultation with

4.1.6 He reports the Terminal Manager for all operational activities.

Title: Organizational Responsibility & Authority Page No. : 2 of 2

4.2 Team Lead

4.2.1 Oversees the day-to-day operations of IMPORT logistics.

4.3.1 Completing task as per given by team lead.

Rail / Domestic / Maintenance Domestic Auto Logistics

Executive Executive Executive Executive Executive Executive Executive Executive

3.0 Reference : ISO 9001: 2015 Standard

5.0 Process Map :

L2 Auto Coil Road Domestic

Receiving & Delivery &

6.0 SIPOC Framework :

Supplier : EXIM Customer

7.0 Key Performance Indicators :

1 Daily Container Inventory

8.0 : Process Flow Diagram

Shipping line discharges the boxes.

For Ports other than Mundra

For Mundra Port

Transport Job Order issued (FR/OPR/03).

Container move from terminal to R & D Yard at Mundra.

Physical survey/ Seal Verification Done

Offload the container, Inform Rail Planning

Origin Terminal intimates details of container by train summary

Receipt of Train at Patli.

Seal verification done before offloading. WTR prepared

If seal missing / mismatch/ tampered intimate to Importer/

Customer arranges vehicles for delivery of Container (in

TJO/DO and relevant gate permits prepared. Truck gates

TJO/DO and relevant gate permits prepared.

D.O. validity checked by gate supervisor. In case DO

Loading of the cargo in vehicle from warehouse

Truck depart for Customer's destinations

Importer/CHA approaches W/H manager for space. In case

Cargo destuffed and moved to Bonded warehouse. Tally prepared by

Details entered into Customs Bond Register

CHA Approaches W/H supervisor after payment of duty and other

Loading is done in presence of CHA and surveyor prepares tally sheet

Updation of Bond Register.

Gate out of laden trailor. EXIT permit prepared.

8.1 : Process Flow Diagram - Auction

Preparation of List of uncleared Longstanding Containers /

Prior Notices sent to consignees after 30 days from the arrival of

Second notice to the consignee after 45 days of arrival of