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    This standard operating procedure outlines the process for handling returned finished goods at Galaxy Chemicals in Egypt. It defines responsibilities and steps for receiving returned goods from containers, trucks, or ISO tanks. Quality assurance must inspect the returned goods and approve them before they can be added back to inventory in the warehouse management system. The customer support team then creates a sales return order to account for returning the goods to the customer. The document was last revised on April 1, 2023 and will be reviewed again by March 31, 2026.

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    This standard operating procedure outlines the process for handling returned finished goods at Galaxy Chemicals in Egypt. It defines responsibilities and steps for receiving returned goods from containers, trucks, or ISO tanks. Quality assurance must inspect the returned goods and approve them before they can be added back to inventory in the warehouse management system. The customer support team then creates a sales return order to account for returning the goods to the customer. The document was last revised on April 1, 2023 and will be reviewed again by March 31, 2026.

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    © All Rights Reserved
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    3 views2 pages

    Ed Goods

    Uploaded by

    Mohamed Selim
    This standard operating procedure outlines the process for handling returned finished goods at Galaxy Chemicals in Egypt. It defines responsibilities and steps for receiving returned goods from containers, trucks, or ISO tanks. Quality assurance must inspect the returned goods and approve them before they can be added back to inventory in the warehouse management system. The customer support team then creates a sales return order to account for returning the goods to the customer. The document was last revised on April 1, 2023 and will be reviewed again by March 31, 2026.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    Galaxy Chemicals (Egypt) S.A.E.

    Title: Document No. CP/WH/GCE /SOP- 5.1


    SOP for Returned finished goods Revision No 05
    Issue Date 01-04-2023
    Effective Date 10-04-2023
    Date of next review 31-03-2026
    Page No. 1 of 1
    Operating Process : Conversion Process (WH)

    PURPOSE : To define methods for Return dispatched finished goods from


    Containers, Trucks
    Quality approval and accounting it in the NAV
    SCOPE : Warehouse, Production, QA, Customer support, Logistics.
    RESPONSIBILITY : Warehouse Supervisor.

    Returned of finished goods from containers, Trucks & ISO tanks:-


    1. Warehouse receives intimation mail from the Export/ domestic officer about returned FG from
    containers/Trucks with the reasons of return.
    2. The Material gate sends mail about the arrival of the truck, container & ISO.
    3. Warehouse admin (FG) send operator with all details to confirm it.
    4. After confirmation Warehouse admin (FG) enter the truck.
    5. Warehouse admin (FG) send mail to concerned members about the arrival.
    6. In case of ISO tanks, WH informed production & QA by mail with all shipment details (lot
    numbers, quantity, Material & Customer Name).
    7. In case of containers or trucks, WH unload the material.
    8. Warehouse admin (FG) send mail to QA to inspect the drums/IBC
    9. Warehouse admin (FG) put labels (waiting QA approval) till QA confirm.
    10. After confirmation from QA ok or rejected, if rejected we follow WI for recycling material.
    11.If approved, we add material again to FG item card.
    12. In NAV, the customer support team create sales return order to return this QTY.

    Sr.
    Revision No. Date of issue Reason for change
    No.
    1 0 01-07-2012 Original issue of Document
    All the documents revised in line with global change of
    2 1 01-07-2014
    documentation system.
    3 2 15-05-2017 Review Entire Manual Frequency
    4 3 20-05-2018 Review Entire Manual according to ISO 9001:2015

    5 4 10-03-2020 Review Entire Manual Frequency

    6 5 01-04-2023 Review Entire Manual

    Owned by Approved by Issued By

    Copy No
    Officer – CP (WH) Leader – CP-WH (Egypt) Management Representative

    Copy No

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