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  • Week 8

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    Kelly Cagumbay
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    Anderson's IT support failed to resolve his problem, so he solved it himself. If in Anderson's position, one would notify IT support of their failure to motivate better performance. Communication barriers like unclear roles and lack of skills hindered resolution, but defining purposes and improving listening could help overcome such issues in the future.

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    Anderson's IT support failed to resolve his problem, so he solved it himself. If in Anderson's position, one would notify IT support of their failure to motivate better performance. Communication barriers like unclear roles and lack of skills hindered resolution, but defining purposes and improving listening could help overcome such issues in the future.

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    © All Rights Reserved
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    6 views1 page

    Week 8

    Uploaded by

    Kelly Cagumbay
    Anderson's IT support failed to resolve his problem, so he solved it himself. If in Anderson's position, one would notify IT support of their failure to motivate better performance. Communication barriers like unclear roles and lack of skills hindered resolution, but defining purposes and improving listening could help overcome such issues in the future.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Week 8: Tech Support

    1. What is the problem of Anderson? How was it resolved?


     In our generation technology plays a huge role. Businesses adopt technology to more
    efficient and will have a flexible ways to carry out tasks. Now, Anderson’s problem is
    their IT Support – it didn’t help Anderson with its problem so he just used his own
    knowledge to make a solution to the problem.

    2. If you were Anderson, what would you do to solve the problem?


     If I were Anderson, I will call the IT Support and give them a notice that they didn’t help
    at all. In that way they will be aware and do their job properly.

    3. What are the communication barriers present in the scene? How could these barriers be
    overcome?
     The communication barrier present in the scene is the conflict in workplace, employees
    must know their purpose, roles and capabilities. They must have a good communication
    skills to be effective and efficient in work.

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