QUALITY MINDSET

SEVEN
QUALITY
MINDSET
 QUALITY POLICY

We at ‘VVDN TECHNOLOGIES PRIVATE LIMITED’ are totally

committed to design, develop and Manufacture the high technology
products to meet and exceed the customer requirements by timely delivery
of products with high quality at competitive price ensuring the continual
improvement in the Quality Management system, Customer Satisfaction
and adherence to applicable statutory, regulatory and environmental
requirements.

QUALITY OBJECTIVES

 Reduction in customer complaints.

 Improve customer satisfaction.
 On time delivery.
 To upgrade skills of employees

“We make world-class products with super high energy and

lots of fun”
 Message from
Quality President

"Quality Mindset" handbook is created for aiming at

the ultimate zero defect.
This mind set consists of seven items with easy-to-
remember words so that we can make use of it for
our work.
In order to realize the No.1 quality level that will
satisfy our customers, each and every employee
must have high quality awareness, and
ownership. I sincerely hope that you memorize
the seven items of "Quality Mindset" and
practice these values and spirit.

“Work toward Business

Success & Growth”

Mr. Murali Jayaraman

President Engineering
(Quality)
QUALITY VISION
गु णवत्ता नव ि

Realize the world No.1 quality

to satisfy customers

दु निया को िंबर 1 की गुणवत्ता का एहसास

कराएं ग्राहकों को संतुष्ट करिे के निए
Realization of Mindset Values
माइं डसेट के मूल्यं का निर्धारण

ZERO defect is based on “Ease” and “Trust”.

1 जीरो निफेक्ट "सरिता" और "नवश्वास" पर आधाररत है ।

Quality is multiplication.
2 क्वानिटी मल्टिल्टिकेशि (गुणि) है ।

Ignore quality rules = Start of defect generation.

3 क्वानिटी नियमो को िजरअं दाज करिा = निफेक्ट की शुरुआत करिा

4 Quality requires awareness, attention, consideration.

क्वानिटी के निए ागरूकता, सतककता और नवचार की आवश्कयता है

Do not guess; know the facts. Confirm it on process.

5 अिुमाि मत िगाओ;तथ्यो को ािो एवं कायक स्थि पर पु ल्टि करो

Top Performers “Learn from mistake” & Low Performers

6 “Forget the mistake”.

सवोच्च प्रदशकि करिे वािा "गिनतओं से सीखता है " और निम्न प्रदशकि
करिे वािा "गिनतओं को भू ि ाता है "

Love the products. Share ideas and your lessons learned

7 to improve quality.
प्रोिक्ट से प्यार करे ।
क्वानिटी में सुधर के निए अपिे नवचार और पाि प्रॉब्लम को टीम से
स ा करे ।
 1 ZERO defect is based on “Ease” and “Trust”.

Even though our defect rate is low,

one defect occurrence can change
our image to the customer.

We are to be trusted once our products are touched and used by all
customers with peace of mind and for the duration of their product life.

That is why
we aim for “Zero defect”
 2 Quality is multiplication

Quality is
multiplication

We should work as a
team to achieve zero
defect since In any
process if get single
defect we can not
achieve Zero defect.

2 X 2 X 2 X 2 X 2 = 32 (Defect free Production)

2 X 2 X 0 X 2 X 2 = 0 (Single Defect)

It is very necessary to understand right method of manufacturing. And

it is important to involve & work together with all related departments.
3 Ignore quality rules = Start of defect generation.

Manufacturing
Standards & rule
is made to obey
sincerely

Manufacturing procedures are made

based on past experience & lesson
learnt in case of not following the
procedures & standards the past-
defects can be occur again.

We can not
achieve Zero
defect without
following the
manufacturing
Standards &
procedures

Also it is very important to maintain

product quality to have right method
of inspection & correct recording
else we can get severe customer
claim/complaint.
 Quality requires awareness, attention,
4 consideration

Mistakes are happens

only due to ignorance
& assumption

It can be prevent by “3Z Assurance”

Don’t Receive (NG Part)
Don’t Produce (NG Part)
Don’t Deliver (NG Part)
Using this all can get aware &
attention by previous & after process

This can be achieve by considering the

process requirement & its check points
 Do not guess; know the facts. Confirm it
5 on process.

Considering the Zero defect aim/Target we must follow 3G

rule to resolve issue immediately.
1GGo to Actual place (where defect generated)
2GConfirm Actual Part (on which defect happed)
3GUnderstand Actual Condition (where defect generated)

PRODUCT

Leave meeting rooms & seats go to

“Gemba” or shop-floor to understand
the facts & figures.

It is very important to find the real facts (cause)

quickly and accurately to saving time and resources. If
can find the right cause the issue/defect can generate
again. Which results into loosing customer faith.
 Top Performers “Learn from mistake” &
6 Low Performers “Forget the mistake”.

Even if we faced many issues in past but

we learned lot from that and we work not
repeat them again & share database
globally to implement the same

PRODUCT

Do not guess; know the facts.

Confirm it on process.

Top Performers employee always

“Learn from mistake” and educate
other for the same.

Low performer always “Forget the mistake”.

 Quality requires awareness, attention,
7 consideration

The manufacturing we are doing is not only

a product, it further goes as final product in
market which makes customer happy.

PRODUCT

Let’s product defect free products for all our

customers to make them super confident.

Do care & love with your product like

we do with our family. We should
proud off our products that we sale to
customer as high quality products

Take your first step toward being love

with your product. It is most important
key to achieve best quality in products
If we Produce Good Quality Products
It give us an opportunity to earn customer faith
and it inspires us to contribute toward society.

No. 1 Quality

Customer Satisfaction & Trust

Business Growth

Contribution in Global Environment

Will Make Customer & Our Life

Prosperous & Successful
If we Produce Bad Quality Products
Bad Quality will breaks customers trust which
results into business downfall & slowly will
loose business
Bad Quality

Loose Customer Trust & confidence

Loose Business

No New Customer

Business Profit Loss

Your Commitment toward Good Quality

Signature
NOTES