Bahagaian A

(50 markah)
Bahagian ini mengandungi 6 soalan. Pilih 5 soalan sahaja.

Soalan 1
(a) Terangkan tiga peranan pengurusan sumber manusia dalam sesebuah perniagaan. (6
markah)
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(b) Nyatakan empat kesalahan yang biasa dilakukan oleh seseoranag pekerja dalam
sesebuah organisasi.(4 markah)
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Soalan 2
(a) Apakah definisi gaji asas?(2 markah)
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(b) Jelaskan empat faedah yang akan diperoleh seorang pekerja dalam sistem
penggajian.(8 markah)
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 Soalan 3
Maklumat berikut berkaitan dengan David Yong, seorang pengurus sumber manusia di
Syarikat Ida Sdn. Bhd

David Yong baru memegang jawatan sebagai pengurus sumber manusia di Syarikat Ida
Sdn.Bhd. pada hari pertama di tempat kerja yang baharu ini, beliau telah mendapati bahawa
pekerja di syatikat tersebut melakukan banyak kesilapan dalam kerja. Selain daripada itu, sikap
pekerja adalah malas dan kurang bertanggungjawab. Kebanyakan pekerja lambat dating
berkerja serta megambil waktu rehat yang lebih panjang daripada yang ditetapkan. Terdapat
segelintir pekerja pula mengguna waktu kerja untuk melakukan kerja sambilan.

a) Pada pendapat anda, apakah tindakan yang seharusnya dilakukan oleh David Yong untuk
membangunkan sumber manusia? (2markah)
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b) Terangkan proses tindakan disiplin yang boleh dikenakan terhadap pekerja yang
melakukan kesalahan. (8markah)
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 Soalan 4

Maklumat berikut berkaitan dengan Syarikat Global One.

Syarikat Global One merupakan syarikat yang bersaiz besar dan mempunyai empat
cawangan di Asia Tenggara iaitu di Singapura, Indonesia, Thailand dan Vietnam.

a) (i) Nyatakan dan jelaskan jenis struktur organisasi yang sesuai untuk Syarikat Global
One.(4 markah)
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(ii) Lakarkan jenis struktur organisasi yang anda cadangkan di a(i). (2 markah)

b) Terangka dua faktor penentuan sistem penggajian. (4 markah)

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 Soalan 5

Maklumat berikut berkaitan dengan Encik Krishnan, seorang pengeluar.

a) Berikan maksud sumber fizikal.(2 markah)

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b) Nyatakan tiga sumber fizikal yang muncul dalam kilang Keropok Sedap.(3 markah)

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c) Terangkan prosedur mengurus sumber fizikal yang perlu dijalankan oleh Encik Krishnan
dalam perniagaanya.(5 markah)

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Soalan 6
Gambar 1 menunjukkan perbuatan antara Encik Koh dengan Encik Chan.

a) Terangkan jenis sumber yang dihasilkan oleh Encik Chan. (3 markah)

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b) Terangkan dua jenis sumber selain darpada sumber di (a). (4markah)

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c) Jelaskan agensi yang boleh membantu Encik Chan. (3 markah)

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 Bahagian B
(30 markah)

Bahagian ini mengandungi 3 soalan. Pilih 2 soalan sahaja.

Soalan 1

Maklumat berikut berkaitan dengan Cik Su

Cik Su merupakan seorang pelajar lepasan SPM. Dia telah menlanjutkan pelajaranya
dalam bidang bakeri di sebuah kolej swasta di Malaysia. Baru- baru ini, dia telah
tamat pengajian dan ingin membuka sebuah kedai kek. Cik Su telah menyewa
sebuah kedai dan membeli peralatan seperti mesin pembakar, mesin pengadun kek,
peti sejuk, peralatan dan acuan kek, mesin juruwang, dulang pembakar dan rak.

a) Terangkan tiga jenis sumber fizikal yang perlu diuruskan oleh kedai kek.(6 markah)

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 b) Jelaskan prosedur meguruskan sumber fizikal yang diperlukan dalam operasi kedai kek.
(6 markah)

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c) Terangkan satu sumber teknologi yang diperlukan dalam operasi kedai kek. (3 markah)

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Soalan 2
Maklumat berikut berkaitan dengan Syarikat AVA Sdn. Bhd

Encik Tan merupakan pengurus sumber manusia bagi Syarikat AVA Sdn. Bhd.
Beliau berperanan untuk memastikan perekrutan pekerja berdasarkan keperluan
syarikat. Beliau merekrut pekerja berdasarkan penghuraian kerja dan spesifikasi
kerja. Beliau juga menjalankan proses pemilihan dengan menggunakan pelbagai
ujian yang bersesuaian. Encik Tan akan menyediakan Latihan dan program induksi
untuk pekerja yang baru direkrut.

a) Terangkan dua peranan Encik Tan sebagai pengurus sumber manusia. (6 markah)

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b) Berikan lima jenis ujian semasa proses pemilihan. (5 markah)

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c) Terangkan dua proses pemilihan dalam perekrutan sumber manusia. (4 markah)

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 Soalan 3

Maklumat berikut merujuk kepadavseorang graduan multimedia yang ingin

menceburkan diri dalam bidang perniagaan.

 Cik Raisya merupakan seorang graduan multimedia

 Beliau telah menubuhkan perniagaan Dekoratif
Enterprise
 Beliau bercadang menjalankan perniagaan rekaan logo
dan percetakan

a) Jelaskan tiga sumber teknologi yang diperlukan untuk memulakan perniagaan. (6 markah )

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b) I) Apakah prosedur yang diperlukan untuk mengurus sumber teknologi tersebut? (1markah)

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 ii) Jelaskan prosedur mengurus sumber teknologi. (8 markah)

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Bahagian ini mengandungi 1 soalan. Wajib jawap.