Table of Contents

Unit 1. Form/note completion..................................................................................................2

Unit 2. Sentence completion ..................................................................................................26

Unit 3: Table completion.........................................................................................................37

Unit 4: Map labeling ................................................................................................................50

Unit 5: Flow chart completion ................................................................................................63

Unit 6: Diagram completion ....................................................................................................74

1
 PRE FOUNDATION – KEY FOR TEXTBOOK
IELTS LISTENING

Unit 1. Form/note completion

II. Các bước làm bài
Check-up 1

Bước 1 Xác định số lượng từ NO MORE THAN THREE WORDS AND/OR A NUMBER
Bước 2 Loại từ cần điền (2) person name
(3) number/ street name
(4) number & letter
(5) noun (a vehicle)
(6) noun (meal)
(7) date/month
Bước 3 Nghe và tìm đáp án Khoanh tròn đáp án đúng:
(1) C. Double-king-sized bed
(2) B. Edward Francis
(3) A. 23, Cypress
(4) B. CB3 9NF
(5) C. taxi
(6) B. breakfast
(7) A. Friday 16th April
Bước 4 Kiểm tra đáp án

Question Tapescript
(1) Receptionist: Silver Tulip Hotel. Good afternoon. How can I help you?
C. Double- Edward: Ah, yes. Good afternoon. I'd like to book a room for next Friday.
king-sized Receptionist: Certainly, sir. How many nights will you be staying?
bed
Edward: Just one, please.
Receptionist: And would you like a single or double room?
Edward: A double room. please.
Receptionist: A double room. And would you like twin beds or a king-sized bed?

2
 Edward: A king-sized bed. please.
Receptionist: Let me see. Yes, we do have a double room available for next Friday.
Would you like me to book it for you?
Edward: Yes, please.
(2) Receptionist: Could I have your name, please?
B. Edward Edward: Yes, it's Edward Francis.
Francis Receptionist: Is that F-R-A-N-C-E-S?
Edward: No. It's F-R-A-N-C-I-S.
Receptionist: F-R-A-N-C-I-S?
Edward: Yes. That's right.
(3) Receptionist: And your home address please, sir.
A. 23, Edward: Yes, it's 23, Cypress Avenue, Cambridge
Cypress
Receptionist: Is that C-Y-P-R-U-S?
Edward: No. C-Y-P-R-E-S-S. Like the tree.
(4) Receptionist: Oh, I see. And your postcode is?
B. CB3 9NF Edward: CB3 9NF.
Receptionist: And it's for just one night?
Edward: Yes, that's right.
(5) Receptionist: We can reserve a parking space for you. Are you coming by car?
C. taxi Edward: Actually, I'll be taking a taxi from the station.
(6) Receptionist: That's fine. And one last question: would you like dinner and
breakfast?
B.
breakfast Edward: No dinner, thank you. But I'd like breakfast.
(7) Receptionist: Just breakfast. So, to confirm. You're arriving on Friday 16th April and
leaving on Saturday 17th. That's one night in a double room with a king-sized bed
A. Friday
with breakfast.
16th April
Edward: That's right. Thank you very much

III. Mẹo làm bài

Áp dụng mẹo đối với bài check-up 1

Mẹo 1: Meals = breakfast & dinner

3
 Number of nights = How many nights?
Mẹo 2:
Name = Could I have your name, please?
Transport = Are you coming by car?
Date of arrival = you’re arriving
Mẹo 3: Name: Edward F-R-A-N-C-I-S (viết dưới dạng in hoa)
Address: C-Y-P-R-U-S 🡪 C Y P R E S S
Check-up 2

1. 3.5 kg/kilogrammes/kilograms 6. scanner and headphones

2. (only) 0.5/nought point five GB/gigabytes 7. £300/three hundred pounds
3. 37.5 cm 8. Bristow
4. 2½ hours 9. 09875 42 33 87
5. wireless 10. 22nd October

Questions 1-5
Union Rep: Hi. I'm Debbie. How can I help?
David: Hi. My name's David. I'm just looking to place an advertisement on the main
Union notice- board to sell a laptop and a few accessories, if that's possible.
Union Rep: Sure. That's not a problem. I take it you are a member of the Students' Union?
Yes, I am.
David: Right then. I'll just get a form up and as there is no one around and it looks as if
Union Rep: it's going to be quiet for a while, I'll just type the details straight into the
computer for you.
Thanks very much.
David: No problem. Shall we just title it Laptop for Sale?
Union Rep: Yeah OK.
David: Can you describe it generally?
Union Rep: Well, it's in very good condition; in fact it's hardly been used.
David Why are you selling it, if I may ask?
Union Rep: Well, I’ve got another one which is much lighter and I don't really need two.
David: I see. What weight is the one you are selling?
Union Rep: It's 3.5 kilogrammes.(1)
David: That is heavy these days. Can you give more details about the one you want to
Union Rep: sell?
Right. Mmm, Well, It's an Allegro and it's got all the latest programmes.
David: Okay. What about the memory?
Union Rep: The memory is only 0.5 Gigabytes. (2)
David: And what about the screen size and the other features?
Union Rep:

4
David: Well, mmm the screen is ... let's see, it's ... mmm 37.5cm with a standard size
keyboard and a touch pad, but I've got a cordless mouse that I can put in with it
if necessary.(3) Some people don't like using a touch pad.
Union Rep: What about ports or holes for attaching things to the laptop?
David: It's got two ports.
Union Rep: Mmm. More modern laptops have more than two ports for all the extra
attachments.
David: They do. Let's see what else is important? Oh yeah. The battery lasts for 21/2
hours, which is okay but not enough for long train journeys.(4)
But one thing is that it's not wireless. (5)
Union Rep: Right. Okay. Not wireless.
Questions 6-10
Union Rep: Anything else I can put on the advertisement?
David: There's a web cam built at the top of the screen and l can throw in a printer, a
scanner and headphones, which I got with it in a special deal. It also comes with
its own case for carrying it around.(6) Actually, the case is quite smart. I'm hoping
these things will help it sell.
Union Rep: They should do. Right. I think I've got all that. How much do you want for it?
David: That I'm not sure about. It's worth about £900-£1000 new.
Union Rep: Yeah, but you won't get that much if it's used and even if it’s in good condition.
What about £500?
David: I doubt if you’d get as much as that. More like £200 or £300. If you look at the
Union Rep: notice board there is one on there which is comparable to yours and it’s not more
than about £250, I think.
As little as that?
David: I’m afraid so. Shall we say £300?
Union Rep: Okay put that.(7)
David: Can I take some contact details for the advert?
Union Rep: The name’s David Bristow.(8)
David: B-R-I-S-T-O-W
Union Rep: Yes that’s it, and a mobile or email?
David: Both if you want.
Union Rep: It’s DIB7791@hotmail.com
David: Okay and the mobile?
Union Rep: That’s 09875 42 33 87.(9)
David: That’s it. If you send the picture, I’ll add it and print it out and stick it up for you.
Union Rep: Okay, I can get that to you today.
Right. I’ll type in here: Advert placed: the 22nd October. (10)
David: Fine, and good luck with the sale!
Union Rep: Thanks
David:
Union Rep:

5
Iv. Luyện tập
Exercise 1. Complete the sentences with no more than TWO WORDS AND/OR A NUMBER.

1. Julienne Bailey
2. 0865 701158
3. 113 Evenlode Road
4. 3rd/third

Question Tapescript
(1) Receptionist: Silver Tulip Hotel. Good afternoon. How can I help you?
C. Double- Edward: Ah, yes. Good afternoon. I'd like to book a room for next Friday.
king-sized
Receptionist: Certainly, sir. How many nights will you be staying?
bed
Edward: Just one, please.
Receptionist: And would you like a single or double room?
Edward: A double room. please.
Receptionist: A double room. And would you like twin beds or a king-sized bed?
Edward: A king sized bed. please.
Receptionist: Let me see. Yes, we do have a double room available for next Friday.
Would you like me to book it for you?
Edward: Yes, please.
(2) Receptionist: Could I have your name, please?
B. Edward Edward: Yes, it's Edward Francis.
Francis Receptionist: Is that F-R-A-N-C-E-S?
Edward: No. It's F-R-A-N-C-I-S.
Receptionist: F-R-A-N-C-I-S?
Edward: Yes. That's right.
(3) Receptionist: And your home address please, sir.
A. 23, Edward: Yes, it's 23, Cypress Avenue, Cambridge
Cypress Receptionist: Is that C-Y-P-R-U-S?
Edward: No. C-Y-P-R-E-S-S. Like the tree.
(4) Receptionist: Oh, I see. And your postcode is?
B. CB3 9NF Edward: CB3 9NF.
Receptionist: And it's for just one night?

6
 Edward: Yes, that's right.

Exercise 2. You are going to hear a woman calling an accommodation agency about an apartment
she wants to rent. Listen and complete the form. Write no more than TWO WORDS AND/OR A
NUMBER for each answer.

1. Clarice Willard 6. town centre

2. 0192 8734566 7. 350
3. family member 8. bills
4. flat/ apartment 9. 57 Thorney Leys
5. 2/ two 10. email/ e-mail

Men Hello. Good Moves Accommodation Agency. Ben speaking. How can I help?
Women Good morning. I'm calling about an apartment on your website, and was wondering
if I could have some more information.

Men Certainly. Can I take your details before we get started?

Women Sure.
Men Right. What’s your name, please?
Women OK, my name is Clarice Willard. Clarice is C-L-A-R-I-C-E. And Willard. W-I-L-L-A-R-D.(1)
Men And have you got a contact number?
Women Yes. I'll give you my mobile, which is 0192 8734566.(2)
Men That's great. Thanks. And can I ask how you found us?
Women Of course. A family member used you last year and recommended you.(3) So, I had a
look at your website and, well. That’s why I'm calling now.

Men OK, so, which property are you interested in?

Women The apartment on Statham Street, the one on the 3rd floor.(4)

Men Let me see. Ah. I'm afraid that flat's no longer available.

Women No?

Men No. it went this morning. It's in a really popular part of town. We do have a house
on the same street, if you're interested. It's £950 a month.

Women Er. No. I think that's much too expensive. I think an apartment is all we can afford.

Men Oh, so it's not just for you?

Women No. me and a friend.(5) We're both starting work in the town next month.

7
Men Oh right, so it's two of you. So, let's see. Do you have any preferences in terms of
location?
Women Both our jobs are in the town centre, so it would be good to be within walking
distance of that, or perhaps a short bus journey away. Neither of us have a car, so
we’d be relying on public transport.
Men And what’s your budget?

Women I’m sorry?

Men How much can you pay a month?

Women Let me see, er. £700 a month is probably our limit.

Men Each?
Women No, that would be for the both of us. We wouldn't be able to pay more than £350
each. Oh, and that would have to include bills. Not phone bills, obviously, but things
like electricity, gas and water.
Hmm. OK, well, we do have a place in the Bampton district, which is about ten
Men
minutes by bus from town. It's a two-bedroom apartment, and it's less than your
budget, at £600 a month. Bills would be extra, unfortunately, but that should still
work out at less than £700. Although remember that electricity and gas prices are
going up all the time, so I can't guarantee that.
Women Do you have an address?
Men I do. The apartment number is 3, and it's at 57 Thorney Leys Road ...
Women Hang on. let me just make a note of that. 57 ...
Men Thorney Leys Road. Thorney is T-H-0-R-N-E-Y and Leys is L-E-Y-S. And the district is
called Bampton. Do you have an email address?

Women Yes.
Men In that case, I can send you the details, and then you can think about it. And if
you're interested. I could arrange for a visit so you can see the place for yourself.
How does that sound?

Women Oh. that would be really helpful. It's clarice_willard@...[fade]

8
Exercise 3. Complete the form below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER
for each answer

1. Geoffrey
2. 19th September
3. 210
4. cash

Question Tapescript
(1) Reception: Good afternoon. Royal Mount Hotel. How may I help you?
Geoffrey Customer: Hello ... Er, I'd like to book a twin room, please, for next week.
Reception: One minute, please ... I'll just check if we have one available... Yes, we
do, sir. Now, I just need to take down a few details, if I may.
Customer: Yes, of course.
Reception: What name is the booking under?
Customer: My name ... Duncan Geoffrey. That's G-E-0-double F-R-E-Y.
Reception: G-E-O-double F-R-E-Y. Aha. And could I have a contact telephone
number, please?
Customer: Yes, 5762 23821.
(2) Reception: When will you be arriving, sir?
19th Customer: Some time on the evening of the nineteenth.
September Reception: Of September?
Customer: Yes, and we'll be leaving on the twenty-third. How much will that be in
total?
(3) Customer: Yes, and we'll be leaving on the twenty-third. How much will that be in
total?
210
Reception: So ... That's a twin room ... For a twin, it would normally be £235, but I
can give you a special rate as it's low season: £210 for the six nights.
Customer: Great. Thank you.
(4) Reception: And how would you like to pay, sir? We accept cash, cheque or credit
card.
cash
Customer: I'll pay cash on arrival, if that's OK.
Reception: Of course, sir. We look forward to seeing you.

9
Exercise 4: You will hear two people discussing an extramural course. Fill in the information you
hear on the application form below. Write no more than THREE WORDS AND/OR A NUMBER.

1. 60202 2. Drama & Theatre

3. McPherson 4. 6 Westway Avenue
5. 6054829 6. teacher
7. 32 8. English Literature
9. Media Studies 10. No

Question Tapescript
(1) Steve: Hi, Jenny. What are you doing down here?
60202 Jenny: Oh, hello, Steve. Well, I'm trying to fill in this form, but I'm having a bit of a
struggle as I sprained my wrist playing tennis yesterday.
(2)
Steve: Don't worry, I'll do- it for you. Let's have your pen. Right, fire away.
Drama &
Theatre Jenny: Umm... let's see... I want to do the Drama and Theatre Studies.— I'd like to
get the certificate. The course number is... er... 60201, no, sorry,... 202. It seems
to be on Thursdays at 7:30.
(3) Steve: Yes. Well, we don't have to put all that down. Now, I suppose we can call
you Miss?
McPherson
Jenny: Don't be funny! And spell my name right.
Steve: Hmm... well, if you will have a name like Jenny McPherson! Let's see, it's M-
A-C...
Jenny: No! Big M, small c, no a.
Steve: Right, M-c-P-h-e-r-s-o-n.
Jenny: Yes, OK. And don't forget it's a capital P — McPherson.
(4) Steve: Now, what's your address?
6 Westway Jenny: Well, I've just moved, so it's 6 Westway Avenue, Longford.
Avenue Steve: Hang on, don't go so fast. 6 Westway Avenue... where?
(5) Jenny: Longford. What's next?
6054829 Steve: Your phone number — daytime and evening.
Jenny: Well, I've only got one as we can't have calls at school in the daytime. So
put down the evening one — 6054829.
(6) Steve: 4829... OK... and you're a teacher. How old are you? 29?
teacher Jenny: Hmmm... wish I were. No... 32. Do they want my date of birth?

10
 (7) 32
(8) Steve: No, don't seem to, just age. How about educational qualifications?
English Jenny: Well, I've got a degree in English Literature and a diploma in Media Studies.
Literature
(9) Steve: Media Studies... right. Now, have you ever done any of these extramural
courses before?
Media
Studies Jenny: No, I don't think so, although I did do something on Psychodrama once...
but, no it wasn't extramural, was it?
(10) No
Steve: That seems to be it, except for the fee.
Jenny: Yes, well that's the same for all the central courses, I think... £25. I suppose
I have to include it with this form?
Steve: Looks like it. Do you want me to write the cheque out for you?... But, you'll
have to sign it...

Exercise 5: Listen to the news report about a robbery, and then complete the notes from the
detective’s notebook
1. (shortly after) 11:30 a.m. 2. Edward 3. 25,000
4. 1.8m/ 180cm 5. around 35 6. blue
7. short, curly red or ginger 8. jeans 9. three-quarter-length blue coat
10. Ericson 11. Scottish 12. 1.7m/ 170cm
13. early twenties 14. blue 15. blonde
16. long white raincoat 17. blue or dark blue 18. registration
19. broken

Presenter There has been an armed robbery this morning at the Halifax Building Society's
branch in Edward Street.(2) John Brinks is at the scene with Detective Sergeant
Henry Lawson.
Brinks Detective Sergeant, can you tell us what you know about the robbery?
Lawson Yes, the raid took place this morning shortly after 11:30,(1) when a man
accompanied by a woman went into the offices of the... er... Building Society and
asked to see the manager. Er... there were no other customers in the building at
the time. They were let into the manager's office, and the woman produced a gun
from her handbag. Then, they took the manager back out of his office and made
him tell the cashiers to hand over all the money they had in the tills and in the
safe. Er... it came to about $25,000.(3)
Presumably, you have a number of witnesses.

11
 Brinks Yes, we have a good description of both of them. Er... the man was about one
Lawson metre eighty centimetres,(4) around 35 years of age,(5) with blue eyes(6) and short,
curly red or ginger hair.(7) He was wearing jeans,(8) a green sweater, and a three-
quarter-length blue coat.(9) When he spoke to the cashier when he came in, he
called himself Mr. Ericson,(10) but we doubt whether that is his real name. But we
do know that may be his real first name. He also spoke with a strong Scottish(11)
accent, which may help us to trace hint
And what about the woman?
Brinks Now, she is in her early twenties,(13) slim, and quite tall — about one metre
Lawson seventy centimetres.(12) She was wearing a long white raincoat(16), which was quite
loose-fitting, and which she didn't take off, and she had a beige handbag, which
they used to hide the gun in. She's got straight, shoulder-length blonde hair,(15)
blue eyes(14) and, like the man, has a noticeable accent.
Do you have any other information?
Brinks Yes. The car they used was seen by two or three people. It's a blue or dark blue
Lawson Ford Escort,(17) and we have the registration number... and it's G595 ERI(18). I'll say
that again, it's G595 ERI. Now, the car was stolen from Bishopstone just over a
week ago, so if anyone has seen it in the last week, we would like to hear from
them. We also know that the car's front left headlight was broken(19) when it was
stolen, and is still broken, we think.
So, you would like information from the public about the car.
Brinks Yes, and the people. We are appealing to anyone who thinks they may recognise
Lawson the two robbers or know anything about the car. We've set up an incident room in
Swindon, and the telephone number is 774529. So, we would like people to ring
us if they have any information... cr... and, of course, all calls will be dealt with in
the strictest confidence.
Thank you very much.
Brinks Thank you,
Lawson And the number again if you have any information is 774529. And now back to the
Brinks studio.

Exercise 6. Complete the form below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer

1. 94635550 4. Monday
2. Clark House 5. Thursday
3. University Drive 6. a/one month

Question Tapescript

12
(1) CLERK: Good morning, ma'am, and welcome to "Australia's Moving Experience"!
How can I help you?
94635550
WOMAN: Well, I... I hope you can help me. I'm so up in the air right now... I...
CLERK: Just calm down, now. Let me guess: you're moving and it has you a little
confused.
WOMAN: That's it exactly. You see, I'm relocating to the United States next month
and I'm having a hard time getting organised.
CLERK: Here, fill out your name and address, and let me ask you a few questions.
Oh, what should I call you?
WOMAN: My name is Jane, Jane Bond.
CLERK: OK, Jane, first of all, what's your work phone number? In case I have any
questions about things.
WOMAN: My work phone is 94635550. But please try not to call me too often
there. My boss hates personal calls.
(2) CLERK: So does mine, ma'am, so does mine. And what address should we ship
your things to?
Clark House
WOMAN: My new company is letting me stay temporarily at 509 Clark House,
(3)
that's C-L-A-R-K, 1137 University Drive in Seattle.
University
Drive
(4) CLERK: Seattle? Beautiful city, I hear. Mountains right beside the ocean, almost.
Cooler than Australia, too. OK, and when should we come pack your things?
Monday
WOMAN: I guess that would be on Monday, March 11th.
(5) CLERK: Do you want any help with an after-packing clean-up? We do that for a
small additional charge.
Thursday
WOMAN: Yes, that would be helpful. I promised the landlord I'd give her the keys
back by 5:00 p.m. on Thursday, the 14th.
(6) CLERK: Great, we'll just schedule the clean-up for that day. That way, the place
will smell clean and there'll be no dust.
a/one
month WOMAN: Well, you do think of everything! Oh, how much is this going to cost?
CLERK: Here is a list of our basic prices.
WOMAN: Oh dear, this seems rather expensive!
CLERK: Yes ma'am, but you're paying for the best. We're careful and we're fast.
Like we say, the only thing we break are speed records getting you moved.
WOMAN: Well... maybe that's so... Oh, I nearly forgot to tell you. I don't want my
furniture shipped with me. I won't be looking for an apartment till after I arrive in

13
 America. Would it be possible to put my furniture in storage here for a month,
then have it sent along later?
CLERK: Of course, we do that all the time. A couple of other things. Here at "A
Moving Experience", we try to pack your things logically. We don't just throw stuff
in boxes.

Exercise 7: Question 1 – 10

1. every other week 4. helpline@blackcat.com 7. Central Park

2. Peter Wisrough 5. BS97PU 8. metal
3. 168 Bridge Road 6. yellow 9. magazines
10. Savvy

Woman Hello, how may I help you?

Man Well, I've been seeing these yellow boxes in front of a lot of houses in my
neighborhood. I just wondered what they were for. I noticed your phone number
on all of them, so I called. Could you tell me about your business?
Woman We do do recycling, but we're not a business. Gaea's Guardians is a non-profit
group. We encourage recycling as a way of protecting the environment.

Man I don't know. I mean it is a good idea. But I really don't read the newspaper every
day or anything.
Woman And we don't come collect newspaper every day! In fact, we only do pickups every
other week.(1)

Man Oh, well then maybe I could help. I mean in my neighborhood, there's too much
rubbish lying around everywhere. I'd like to help out, I guess.

Woman That's great, sir. You're doing the right thing. OK, I need to get your contact
information. What is your name, please?
Man Peter Wisrough.(2)
Woman Peter... How do you spell your last name? W-l-S-R-O-W?
Man No, actually it's W-I-S-R-O-U-G-H.
Woman Oh, I'm sorry. I'm a terrible speller.
Man You're a good speller. It's just that my family are terrible pronouncers!
Woman
You're quite a card, Peter! OK, now what's your address?
Man
No. 168 Bridge Road.(3) That's here in London. How about if I have any questions?

14
Woman
I'm sending you a copy of our booklet, too. The booklet has our phone number
and our e-mail address, helpline®blackcat.com,(4) that's H-E-L-P-L-I-N-E at B-L-A-C-
K-C-A-T dot com. But I nearly forgot to ask, what's your postcode?
Man BS97PU.(5)

Woman PS97BU?
Man No. That's b as in "boy"-s-9-7-p as in "peter"-u.
----------------------------
Man So, I'm guessing those yellow boxes I saw arc for recycled newspapers?
Woman Yes, that is correct, and it's free of charge.(6)
Man Wow, that's good news! Do you recycle anything besides newspaper?
Woman Oh yes, we recycle most everything. Glass, plastic, paper...
Man
Oh, so I can put like glass and plastic bottles in the box?
Woman
Sorry again. Things like that you have to bring to our collection centre.
Man
And where is that?
Woman
Our main centre isn't that far from you. It's actually right on the East Side of
Central Park.(7)
Man That new blue building?
Woman
That's the one!
Man
Cool. Hey, what's with all those different coloured boxes outside that place?
Woman
Oh, that's for the different materials we recycle. The blue is for metal,(8) the green
is for glass and plastics, and the yellow of course is for paper.
Man Hm, okay. I'll try and manage to keep all that straight.
Woman
Oh, no need, they're each labelled.
Man
Great. So which one would I put magazines in?
Woman
Actually, they don't go in any of the bins. Unfortunately, magazines(9)can't be
recycled because of the material they're made of. It's such a waste. So would you
be interested in volunteering?
Man Um, I'll think about it. Could you send me some more info?
Woman Absolutely. Along with the newspaper box, i'll be sending you our booklet,
"Savvy",(10) that is S-A-double V-Y. It tells you about what you can do to protect
the environment in your daily life. Plus it lists things you can do as a volunteer
with our group.
Man
Hey, that's cool, thanks!
Woman
My pleasure. Do you have any other questions or concerns?

15
 Man
Nope, that's it!

Exercise 8:

1. Bueno 5. August – September/ August to September

2. September 12th, 1985/ Sept 12 1985/ 6. flat
09/12/85
7. IB316
3. Spain
8. m.bueno@gmail.com
4. photography

Question Tapescript
(1) Hello, this is the Oxford Orientation Summer Course booking office. How can I
help you?
Bueno
I'd like to book a place on a summer course this summer.
Certainly, let me take some details and then I'll reserve a place for you. What is
your full name?
It's Maria Bueno.
So that's Maria Beno - BENO?
No, actually it's BUENO.
(2) When were you born?
September I was born on September 12th, 1985.
12th, 1985/
Sept 12 1985/
09/12/85

(3) And which country do you come from?

Spain I'm from Spain.
(4) Well, we've got two different courses this summer. We've got the orientation for
art history and museums and also one for photography. Which one would you
photography
like to book for?
The latter, please.
(5) And is that just the one place for the photography course?
Yes, that's right.

16
 August –
The course you're interested in runs twice this summer, from June to July and
September/
again from August to September. Which one suits you best?
August to
September I think the August to September.

(6) flat That's fine. Just a few more details and then we're done. The accommodation
we offer on the course is all shared so you can choose from a shared room, a
shared flat or a shared house.
Oh definitely not the shared room. I'd prefer the shared flat if you have one.
(7) IB316 OK. What I need now are your flight details and also your email address.
Well, I'm coming on Iberia Lines flight IB316 arriving on July 29th. And my email
(8)
address is m.bueno@gmail.com.
m.bueno@gm
Well, that's you booked then for a summer course starting in August. Is there
ail.com
anything else I can do for you?
No, that's all. If you could just email me confirmation of my booking, that's
would be great.
I will do. Thank you. Goodbye.

V. Bài tập về nhà

Exercise 1:

1. Wallace 5. Work
2. 14 Rose Hill 6. 5.30
3. OX13 3NJ 7. Saturday May
4. 0872 344 9162

Question Tapescript
(1) A = Advisor, C = Caller
Wallace A: Good morning. International Book Fair ticket office. How can I help?
C: Oh, hello, I'd like to book some tickets for the fair, please. And I have a few
questions about the event as well, if that's OK.
A: Certainly. Well. Let’s deal with the tickets first. Er, can I just take your details
first?
C: Sure.
A: Let's start with your name and address.

17
 C: OK, it's Wallace. Angus Wallace.
A: Could you spell your surname for me, please?
C: Of course. It's W-A-L-L-A-C-E.
A: Sorry. Was that one L or two?
C: Two, er, double L.
(2) A: Thanks, and your address?
14 Rose Hill C: OK, that's 14 Rose Hill.
A: 14, Rose Hill. Is that 'rose', like the flower?
C: That's right, and it's in Wallington.
(3) A: Oh. I know Wallington. It’s just outside Oxford, isn't it?
0X13 3NJ C: That's right. And the postcode is 0X13 3NJ.
A: 0X30, 3MJ
C: No. 0X13, and it's N for November, not M for Mike.
(4) A: Sorry. 0X13 3NJ. Thank you. Do you have a contact number?
0872 344 C: I do. It's 0872 344 9162.
9162 A: 0872 344 9162.
(5) C: Right. That's my home number. If I'm not in, I can be contacted at work, on
0872 298 1191. I'm usually there from 9 in the morning until 5.30 in the
Work
evening.
(6)
5.30
(7) A: And how many tickets would you like?
Saturday May C: Two, please. For the Saturday.
A: Two for Saturday May 7th.
C: That's right.

Exercise 2:

1. two structures 6. low hill

2. 90,000 7. unusual shape
3. beams 8. moving
4. 423 million 9. (magical) forest
5. distance 10. coloured light

18
 Good morning, everyone. Today, as part of our 21st century architecture series. I'm going to tell
you a bit about a remarkable structure which I'm sure you're all familiar with, the stadium that
was built for the 2008 Olympics in Beijing.
OK. Let’s start with a few background details. The stadium was designed by Herzog and de
Meuron, a firm of architects from Switzerland. They studied Chinese ceramics, er. Plates, cups and
bowls, to get inspiration. The stadium is actually two structures,(1) which are completely separate
from each other. In the middle there's the seating area, which was originally designed for 100.000
spectators, but this had to be reduced to 90,000.(2) Around this area is the frame, which is made of
110.000 tons of steel in horizontal beams(3)and vertical columns. The architects wanted the roof
to open and close, but they changed it because it could have been dangerous if there was an
earthquake. The big advantage of changing it was that it reduced the cost by several million
dollars. Although the building still came to an incredible $423 million.(4)
So. What makes this stadium such an amazing building? Let's start with the general impression it
creates. For this, the best place to look at it is from a distance.(5) Why from a distance? Well. That’s
where you'll really get an impression of what it looks like and how big it is. You'll also notice how it
really stands out in its surroundings. This is not just because of its size - and it is big -but also
because it stands on a low hill(6) which helps make it higher than any other buildings in the area.
Then there's its unusual shape,(7) which has helped to give it its nickname of the Bird's Nest. The
unusual shape of the stadium also does something else. You see, if you stare at it for long enough.
You also get the impression that this structure isn't standing still, that it's moving(8) in different
directions, almost like it's a living, breathing creature. This is especially true at night, when the
stadium is lit up from inside with lights that continually change colour.
In the stadium, everything changes. There are visitor entrances all around the outside. And as you
enter. You get the impression that you're walking into a forest, and not just any forest(9) but
something magical from a children's story. As you cross towards the spectator area, coloured light
(10)
comes through the clear roof panels. Creating strange pools of light and shadow. Now you're
no longer in a forest, but on a set that's been built for a fantasy film. It really is a remarkable
experience. And it's only once you're inside the spectator area that you finally realise you're in a
sports stadium.

Exercise 3: Questions 1 – 10

1. R242 6. 84 Park Road

2. 89.99 7. B0241DJ
3. City Centre 8. April 2008
4. escaping steam 9. refund
5. Herbett Hewitt 10. once a month

19
 CR = Customer Service, H = Mr. Hewitt
CR: Hello, and welcome to "Under Pressure Enterprises", Customer Service Department. This is
Kelly. How may I help you?
H: Yes, I'm calling about one of your rice cookers I just purchased.
CR: What seems to be the problem, sir?
H: Seems? There's no seeming about it! The blasted thing shoots hot steam all over the place,
that's what! It nearly scalded my hand when I went to open it. Why it could have killed the
cat or something. It could have exploded and killed my wife and me!
CR: Sir, sir, please calm down. As long as the steam escapes the cooker, it won't explode.
H: So you're telling me there's no problem! Are you calling me a liar?
CR: Sir, no one is calling you a liar.
H: Yes! So I demand a full refund!
CR: Under Pressure will be happy to refund your money, sir. Now I just need some basic
information.
H: OK, OK. Sorry. I do tend to get a little hot under the collar. My wife tells me to slow down...
So, what do you need to know?
CR: Sir, don't worry. I just need to ask you the model number of the cooker.
H: Hmmm... where are my glasses? Ah. here! Let's see... ah. It's R242.(1)
CR: R242. OK, and how much did you pay for the product?
H: 89.99 pounds. (2) It was on sale, I guess I should tell you.
CR: Thank you, that's honest of you. Now, where did you buy the cooker? Which store and
which branch?
H, At that big Electric Life appliance store downtown.
CR: The City Centre Branch? ;(3)
H: That's the one.
CR: And you say the problem is that the steam escapes?
H Yes, it does!
CR: No problem, sir. If there's steam escaping, clearly the cooker is broken or defective. So we
have an R242 cooker with an escaping steam(4) problem. It was bought from Electric Life's
City Centre Branch for 89.99. Is that correct?
H: Yes, that is correct.
CR: Oh, I nearly forget. When did you buy the cooker?

20
 H: Just as soon as my wife got the crazy idea she'll live longer if she stops eating good English
food: roast beef and mash. No, all she says she wants is rice and vegetables and sauces
you'd not soak your feet in!
CR: Sir, sir! When did you buy it?
H: Oh, there I go again. Let's see... we bought it just six months ago! We hardly used it either.
But six months? Is that too long? I mean for the warranty?
CR: Very well, that's well within the warranty period. Now, what's your name and address?
H: Name and address! What for?
CR: Sir, it is company policy. If you want your money, you must inform me.
H: Money you say? Oh, my name is Herbert Hewitt and my address is 84 Park Road. (5) (6)
CR: Is that here in Coventry?
H: Yes. The postal code is B0241DJ.(7) But I don't think sending things in the mail is very secure
or very efficient. I mean...
CR: Don't worry, Mr. Hewitt, don't worry. We can credit the money to your credit card. You do
have one, don't you?
H: Yes, that's how we paid for the cooker.
CR: Oh, yes. We still have the number on computer. I only need to ask your card's expiry date.
H: I'm afraid I never give that sort of information out. I mean, once you have that, anyone
could go charging things and...
CR: Sir! I said your expiry date, not your card's password.
H: Oh, er, yes. Foolish me. Of course, you didn't say "password". Let's see. That will be April
2008.(8)
CR: April 2008. Very well, your card still has nearly two months left to go. We'll get that refund
right to you,(9)probably by five o'clock this evening.
H: You had better! If I don't get my money... wait, wait. Yes, I know I'm losing my temper
again. I really am sorry. I haven't had my medicine today.
CR: And sir, just one more question for our record. How often do you go shopping at the City
Centre Branch?
H: Oh, well it's hard to say. I suppose maybe once a month.(10) But I can tell you this, if I don't
get my refund, I'll never shop there again! (He hangs up the phone.)
CR: (sigh) I think it's time to start looking for another job!

Exercise 4.

1. 3443

21
 2. SE1 8PB
3. 43
4. 1963/ ‘63
5. Moore

Question Tapescript
(1) 3443 Centre operator: Platinum Card Service. How may I help you?
Caller: I've got a few problems with my credit card account.
Operator: Okay. What is your credit card number?
Caller: Let's see. It's here somewhere. Ah, here it is. [Repeat]
Operator: Can I just take the card number, please?
Caller: yes, it's 6992.
Operator: 6992.
Caller: 3443.
Operator: 3443.
Caller: 1147.
Operator: 1147.
Caller: 8921.
Operator: 8921. Right. Can i just check that? Ahm, 6992 3443 1147 8921.
Caller: That's it.
(2) SE1 8PB Operator: And your name?
Caller: Carlos da Silva.
Operator: I just need to check a few details for identification and security, if
you'll bear with me.
Caller: That's okay.
Operator: And what's your postcode?
Caller: SE1 8PB.
Operator: SE1 8PB.
Caller: That's it.
(3) 43 Operator: Vauxhall Close, London?
Caller: Yes. That's right

22
 Operator: And the house number?
Caller: Ahm, 43.
(4) 1963/ ‘63 Operator: And can you give me your date of birth?
Caller: 13th of the 7th, '63
(5) Moore Operator: And one further check, if I may? Can you give me your mother's
maiden name?
CALLER: Yes. Its Moore.
OPERATOR: Is that M. 0. 0. R. E.?
CALLER: Yes. That's it.

Exercise 5.
1. 70 6. 40
2. September 15th/ 15th September 7. 29 33 81
3. Mandela Suite 8. tables and chairs
4. 3.30/9 9. 30/ thirty
5. PA5 7GJ 10. damage and injury
Script

Questions 1-4
Man: Hi. Good morning. My name’s Pete. How can I help you?
Woman: Hi. My name's Maria Lincoln. I understand you hire out rooms in the community centre as
venues for parties.
Man: Yes we do We have various sized accommodation; it depends on what you're looking for
really.
Woman: We're looking to hold a party, ... a children's birthday party, and we need a room that will
hold about 70 people with space for a small disco area, games, dancing, and food.
Man: Well, we have a large room and it would certainly hold at least 100 people comfortably. It is
used a lot for parties, things like that.
Woman: Mmmm. That sounds as if it might be suitable. I've tried various venues and they are
either booked up or they don't hold enough people.
Man: Can you tell me when you were thinking of holding the party?
Woman: I know it's short notice, but we wanted to hold it Saturday week, that's September 15th.
Man: Let's have a look ... Mmm yes. You're in luck. The Mandela Suite is free then.

23
Woman: I'll just write that down. M-A-N-D-E-L-A.
Man: And the time? When were you thinking of holding it?
Woman: In the afternoon from 3.30pm to 9pm.
Man: Yes. Okay. There is no smoking on the premises and we are only licensed to have soft drinks.
Woman: That's okay. I think I'm happy to go ahead
Questions 5-10
Man: Can you just give your postcode?
Woman: Yes. It's PA5 7GJ.
Man: Fine. And the flat and street number?
Woman: It's Flat number 40, and the street number is 35.
Man: Okay. So ... That's Flat 40, 35 Beeches Street.
Woman: Yes, that's right.
Man: And a contact number?
Woman: My landline is 22 32 79 with the code. But I'll give you my mobile number which is 07897
29 33 81.
Man: OK. ... 29 33 81.
Woman: Mhmm. Can you tell me how much it will cost?
Man: It's quite reasonable actually. It's £115 for the hire of the room, with tables and chairs, but if
you want to hire disco equipment we've got a basic system with speakers and other equipment for
£25, but there is no technician around in case anything goes wrong. And of course it's optional.
Woman: That would save us carting something from home, but maybe we should bring a spare
sound system just in case.
Man: We have never had any problem with the system but you might not want to take any
chances. What about catering?
Woman: Well, we had thought of getting everyone bringing something.
Man: We have someone who can do catering for £9 a head including the cake if required.
Woman: That's handy, but it's a lot as we have a fairly tight budget.
Man: So you want to go ahead with the booking?
Woman: Yes certainly.
Man: Okay. I need to take a deposit of £30, which is refundable. The balance needs to be paid two
days before the event at the latest.
Woman: Fine.
Man: You can cancel up to two days before, but after that you lose the deposit.

24
Woman: We don't intend to cancel, but is there any insurance we can take out?
Man: Yes there is a form here somewhere.
Woman: How much?
Man: It's .... let me see it's only £9 for the 24-hour period and that covers you for cancellation,
damage and injury.
Woman: Well. At least we'd better have a look at it.
Man: How would you like to pay the deposit?
Woman: Cash.
Man: I'll just give you a receipt.
Woman: There you are. 10, 20, 30.
Man: £30. Maria Lincoln.
Woman: Thank you very much. I'm really glad I've found somewhere. We have been trying to book
a place for the past two weeks. So thank you again and bye for now.

25
 Unit 2. Sentence completion
II. Các bước làm bài
Check-up 1

1. salary 4. shops
2. friends 5. ordering
3. famous 6. unusual

Check-up 2

Mẹo 1: Electronic goods = Electronic items = Electronic products

Advertisement = Advertising
Mẹo 2: Get new products from = Where do you buy most of these products?
For a long time = For ages
Find it hard to resist = It takes a lot of willpower

Check-up 3:

R = Researcher, J = Joe
R: Hello, Joe, good to see you again.
J: Hi, you too.
R: So how did you get on with the devices we asked you to test for us?
J: Oh, fine. Well, mostly.
R: OK, well, well come back to those in a minute. First of all, I was wondering if I could ask you a
few questions about your attitude to new electrical products. This will help us with future
marketing. Is that OK?
J: Sure.
R: OK. First of all, how much do you spend on electronic items a month?
J: Hmm, let me see. I don’t earn a lot, so I don’t have much left after I’ve paid for things like rent,
bills, food and so on. Anything else is a luxury. So, I’d guess about 5%, maybe 10% of my monthly
salary.
R: All right, and what influences you in your choice of product? Say you wanted a new mobile
phone, how would you decide which one to buy?

26
 J: Well, first I look at reviews on the Internet, you know, what other customers think about them.
Then I’ll ask my friends what they think. In fact, their opinions are probably more important than
anything.
R: How much does advertising help you choose a product?
J: I think that depends on how the product is advertised, and who is advertising It.
R: For example?
J: Wei. If it’s someone I respect, you know, I like a famous sportsman or actor, that can certainty
make a difference I know it shouldn’t really, but it does.
R: And where do you buy most of these products? The High Street? The Internet?
J: Most people seem to avoid shops, these days, don’t they, for things like that? They think they
can get things cheaper on the Internet
R: Right
J: But I find that if you say to a shop assistant that you can get a new, er, camera, for example, for
£100 on the Internet, they’ll often match the price. So, that’s where I go
R: Any other advantages?
J: Well, you get persona! Service and you don’t have to wait for the product to be delivered.
Ordering online means you have to wait, sometimes for ages, to get the things you’ve just bought.
I hate that. I guess I’m just very impatient.
R: OK. One final question Do you ever see a product and think “I‘ve absolutely got to get one of
those’?
J: Oh. All the time, especially II I’m walking past a shop and I see a new electronic item in the
window, especially if it’s unusual, you know, something I’ve never seen before. It takes a lot of
willpower...

IV. Luyện tập

Exercise 1.

1. of the wood 4. across the green

2. the first floor 5. Student Union building
3. round the lake 6. next


Question Tapescript
(1) Max: Hey, Tony. Where are you going?
of the wood Tony: I'm just going over to the Sports Centre.

27
 Max: Oh really? I've never been there. Where is it?
Tony: Oh, It's not far. Go down the path on the left and the Sports Centre is on
the other side of the wood.
(2) Kate: Umm ..., excuse me, Suzy. Could you help me?
the first floor Suzy: Yes, of course. What is it?
Kate: I've got a lecture in the Law School next. Could you tell me where the
lecture theatre is?
Suzy: Oh yes. That's easy. The Law lecture theatre's on the first floor.
(3) Kate: It's a lovely campus, isn't it? The lake's so pretty. What's that building on
the other side?
round the
lake Tony: Oh, that's the Business School.
Kate: So, how do you get there?
Tony: You just follow the footpath round the lake.
(4) Max: Hi, Suzy. Are you going to the theatre by any chance?
just across Suzy: Well, I'm not going there. But I can tell you where it is. Look over there
the green ... that's the theatre, just across the green.
Max: Oh, OK. Thanks a lot. See you later.
(5) Kate: Errr... Tony, I have got to go in to the city centre. Where can I get the bus?
the Student Tony: Well, the nearest bus stop is just across the road from the Student Union
Union building.
building
(6) Kate: Hey, Suzy! Can you tell me where the bank is? I want to get some cash
out. I've just realized I still owe you £10.
next door
Suzy: Oh, OK. Go along to the end of the path until you get to the shop on the
corner. Turn left and the bank's right next door.

Exercise 2.

1. ground floor 4. on campus

2. meet friends 5. four
3. fourth floor 6. play football

Question Tapescript

28
 Tom: Hey, Sandra, how's it going? What do you think of the campus?
(1)
Sandra: I think it's all fantastic. Have you been to the coffee shop in the library
ground floor yet?
(2) Tom: No, I haven't. Where is it?
Sandra: It's on the ground floor. You know, you can have a break without
meet friends
actually leaving the library. It's really great to meet your friends there.
(3) Tom: Yeah. That's an excellent idea. And it means you've got somewhere to chat
without upsetting people who want to study. I can't concentrate when other
fourth floor
people are talking. I usually go upstairs to work in the silent zone, on the fourth
floor.
(4) Sandra: Oh, do you? Is it difficult to study at home, then? Where do you live?
on campus Tom: I'm living in a hall of residence on campus

(5) Sandra: Oh, right. It must be tough trying to study in your room.
four Tom: Yeah ... It's pretty noisy, especially at the weekends. Are you living on
campus, too?
Sandra: Yes. I'm on campus, but there are only four people our house. So it
tends to be a bit quieter. It's at the end of the footpath, not far from the Sports
Centre.
(6) Tom: Oh, right. I know where you mean. I play football on the pitch next to the
Sports Centre. I spend quite a lot of time around there.
play football
Sandra: Well, next time you're in that part, let me know. You can come round for
coffee.

Exercise 3.

1. nine/9, five/5
2. come into
3. don’t have
4. On Mondays
5. come out

Question Tapescript
I started this new job a couple of weeks ago and I’m having a lot of trouble with
(1)
my work-life balance. In my last job we had fixed hours. We had to be at the
nine/9, five/5 office at 9.00 on the dot and we always finished at exactly 5.00.

29
 (2) Any work we hadn’t finished we could just leave for the next day. But this new
job's very different. I mean, in this job, we can come into the office any time
come into
between 8.00 and 10.00 in the morning.
(3) Then we can choose whether to have a lunch break or not. Then it gets a bit
complicated ... Ummm ... If we have a lunch break we can leave between 4.00
don’t have
and 6.00. If we don’t have a lunch break, we can go home between 3.00 and
5.00.
(4) OK, well at first this system sounded really good, especially for me because I
On Mondays have young children. But, the problem is that,
if we haven’t finished our work,
we have to finish it off
at home. So it's actually very difficult to draw the line
between work and home. For example, on Mondays I can leave the children at
school, go to the gym and get into the office quite late.
(5) But I can't take a lunch break, because I need to leave early to pick the children
up from school. They come out at 4 .0 0. And then I have to work from home in
come out
the evening to finish what I have to do.

Exercise 4.

1. and mental
2. private
3. flexible
4. from home
5. a year

Question Tapescript
In our company, we believe that our employees are more productive, you know,
(1)
they work better, if they’re happy. Naturally, we have to make sure the company
and mental makes a profit, but at the same time we need to think about the physical and
mental health of our employees.
(2) We do understand that they aren't just working machines ... So we have a policy
of helping them find a fair balance between their work and their private lives.
private
(3) What we call a work-life balance. We do this in several ways. Firstly, we have a
family friendly policy, so parents can look after their children when they’re very
flexible
young. For example, sometimes they need to work flexible hours, you know,
times that aren’t fixed.
(4) Other times parents have to work part time ... and quite a lot work from home.

30
 from home
(5) Another example of our family friendly policy is our generous maternity leave
package. In our company, we allow women who’ve had a baby to take a whole
a year
year off work after the baby’s born. And, of course, while they’re away, their
jobs are protected

Exercise 5. Listen to the news report about a robbery, and then complete the notes from the
detective’s notebook

1. Lightning 2. thunder, weapons

3. electricity and lightning 4. lightning rod
5. 2,000 million 6. storm; closed
7. under 8. windows; wires

Question Tapescript
(1) In earliest times, men considered lightning to be one of the great mysteries of
nature. Some ancient people believed that lightning and thunder were the
lightning
weapons of God.
(2)
thunder,
weapons
(3) In reality, lightning is a flow of electricity formed high above the earth. A single
flash of lightning 1.6 kilometres long has enough electricity to light one million
electricity and
light bulbs.
lightning
(4) The American scientist and statesman, Benjamin Franklin, was the first to show
the connection between electricity and lightning in 1752. In the same year, he
lightning rod
also built the first lightning rod. This device protects buildings from damage by
lightning.
(5) Modern science has discovered that one stroke of lightning contains more than
15 million volts. A spark between a cloud and the earth may be as long as 13
2,000 million
kilometres, and travels at a speed of 30 million metres per second.
Scientists estimate that there are about 2,000 million flashes of lightning per
year. Lightning hits the Empire State Building in New York City 30 to 48 times a
year. In the United States alone, it kills an average of one person every day.

31
 (6) The safest place to be in case of an electrical storm is in a closed car.
storm; closed
(7) Outside, one should go to low ground and not under trees.
under
(8) Also, one should stay out of water and away from metal fences. Inside a house,
people should avoid opening doorways and windows; and not touch wires or
windows;
metal things.
wires
With lightning, it is better to be safe than sorry.

Exercise 6.

1. dust particles 2. complete

3. behavior 4. more irritably
5. instability 6. negative
7. control 8. noise pollution

Question Tapescript
(1) These days, we know a lot about contaminated air, contaminated water, and so
on. We know that smoke, chemical substances, and dust particles pollute our
dust particles
environment.
(2) We are not so familiar with the concept of pollution from noise and especially
with its psychological effects. Generally, the physical effects are not surprising:
complete
partial or complete deafness can result from excessive noises — airports, some
factories, even some discos! But did you know that it is possible to kill a person
with the right or wrong noise?
(3) Psychologists now believe that noise has a considerable effect on people's
attitudes and behavior.
behavior
(4) Experiments have proved that in noisy situations, even temporary ones, people
behave more irritably and less cooperatively; in more permanent noisy
more irritably
situations, many people cannot work hard, and they suffer from severe anxiety
(5) and instability as well as other psychological problems.
instability
(6) However, psychologists distinguish between "sound" and "noise". "Sound" is
measured physically in decibels. "Noise" cannot be measured in the same way
negative
because it refers to the psychological effect of sound, and its level of "intensity"

32
 depends on the situation. Thus, for passengers at an airport who expect to hear
aeroplanes taking off and landing, there may be a lot of sound, but not much
noise, that is, they are not bothered by the noise. By contrast, if you are at a
concert and two people behind you are whispering, you feel they are talking
noisily even if there is not much sound. You notice the noise because it affects
you psychologically.
Both sound and noise can have negative effects, but what is important is if the
person has control over the sound.
(7) People walking down the street with stereo earphones, listening to music that
they enjoy, are receiving a lot of decibels of sound, but they are probably happy
control
hearing sounds, which they control.
(8) On the other hand, people in the street without stereo earphones must tolerate
a lot of noise which they have no control over. It is noise pollution that we need
noise
to control in order to help people live more happily.
pollution

Exercise 7.

1. body structure 4. large brains

2. hands and feet 5. make a plan
3. tails 6. the secret

Question Tapescript
(1) Man has always been interested in apes because they are at the same time so
like him and so unlike him. In their basic anatomy or body structure, they are
body
very similar, and for this reason, they are both classified as primates, the highest
structure
form of animal.
(2) They also resemble each other in having hands and feet instead of claws (like
cats) or hooves (like horses). Likewise, neither has a tail.
hands and
feet
(3) tails

(4) Both men and apes have large brains compared to their body size, and this helps
again to distinguish them from other species of animals. But, compared to the
large brains
chimpanzee, for example, man's brain is four times as large.
(5) Like man, apes can use tools. For example, an ape may pick up a stick and put it
in an ants' nest to make the ants come out. Similarly, apes have been known to
make a plan
make tools, for example, by breaking off branches to use as sticks. Man,

33
 however, is quite different, in fact, unique among animals, because he can make
a plan, and then make a tool by following that plan.
(6) All human beings everywhere have a language, and there are thousands of
different languages in the world. All these languages are equally complex, and
the secret
they are very different from the cries of apes and other animals.
Finally, we can use fire-making to differentiate men from apes. Man has
possessed the secret of making fire for thousands of years. In contrast, neither
apes nor any other animals possess this secret.

Exercise 8.

1. accept and forgive 5. particularly important

2. understand mood 6. count on
3. hurt 7. lose your temper
4. spiritually developing 8. silent with

Mr. Brooks: I consider friendship to be one of the most important things in life — whatever your
status, married or single. I see too many lonely people around. A lot of us get so involved with
material values, family problems, "keeping up with the Joneses", etc., that we forget the real
meaning of friendship.
Interviewer: Which is what, according to you?
Mr. Brooks: They say "A friend in need is a friend indeed", which is partly true, but a real friend
should also be able to share your happy moments — without feeling jealous. A good friendship is
one where you can accept and forgive(1) him, understand mood(2), and don't fed hurt(3) if a friend
doesn't feel like seeing you. Of course, honesty is an essential part of any relationship. We should
learn to accept our friends for what they are.
Interviewer: As a married man, do you find your friendship is only with other men?
Mr. Brooks: Of course not! Both my wife and I have men and women friends — thank goodness.
Although family life is fulfilling, it isn't enough. Both my wife and I get tremendous satisfaction
from our friends, married or single, male and female —and we both have our separate friends,
too. We'd get bored with each other if we had the same friends.
Interviewer: You must have a full life.
Mr. Brooks: We certainly do! And as I say, our friendship gives us a lot of pleasure. After all,
friends should not be people with whom you kill time. Real friendship, in my opinion, is a
"spiritually developing"(4) experience.
(The interviewer turns to Mark, Jean and Robert.)

34
 Mark: I've never had a lot of friends. I've never regarded them as particularly important.(5)
Perhaps that's because I come from a big family. Two brothers and three sisters. And lots of
cousins. And that's what's really important in my family. If you really need help, you get it from
your family, don't you? Well, at least, that's what I've always found.
Interviewer: What about you, Jean?
Jean: To me, friendship... having friends, people I know I can really count on(6)... to me, that's the
most important thing in life. It's more important even than love. If you love someone, you can
always fall out of love again, and that can lead to a lot of hurt feelings, bitterness, and so on, but a
good friend is a friend for life.
Interviewer: And what exactly do you mean by a friend?
Jean: Well, I've already said, someone you know you can count on. I suppose what I really mean
is... let's see... how am I going to put this. It's someone who will help you if you need help, who'll
listen to you when you talk about your problems... someone you can trust.
Interviewer: What do you mean by a friend, Robert?
Robert: Who likes the same things that you do, who you can argue with and not lose your
temper(7), even if you don't always agree about things. I mean someone who you don't have to
talk to all the time but can be silent with(8) perhaps. That's important, too. You can just sit
together and not say very much sometimes. Just relax. I don't like people who talk all the time.
Interviewer: Are you very good at keeping in touch with your friends if you don't see them
regularly?
Robert: No, not always. I've lived in lots of places, and, to be honest, once I move away, I often do
drift out of touch with my friends. And I'm not a very good letter writer, either. Never have been.
But I know that if I saw those friends again, if I ever moved back to the same place, or for some
other reasons, we got back into close contact again. I'm sure the friendship would be just as
strong as it was before.
Jean: Several of my friends have moved away, got married, things like that. One of my friends has
had a baby recently, and I'll admit I don't see or hear from her as much as I used to. She lives in
another neighborhood, and when I phone her, she always seems busy. But that's an exception. I
write a lot of letters to my friends, and get a lot of letters from them. I have a friend I went to
school with, and ten years ago she emigrated to Canada, but she still writes to me every month,
and I write to her just as often.

V. Bài tập về nhà

Exercise 1.

1. parent 6. household
2. concentrating 7. cousins
3. engaged 8. for

35
 4. step 9. suffer
5. extended

Jenny: My family isn’t very big. There’s just my son and me. I’m a single parent.(1) For the last
ten years I’ve been concentrating(2) on looking after my son James, who is now fourteen. But
now I’ve met someone special and we've just got engaged!(3) My fiancé has four kids of his own
and we're going to get married in July. James is really excited about it; he's looking forward to
having brothers and sisters in his new step-family!(4)
Sheila: We live as one big extended(5) family. There are seven of us in our household(6). Besides
my husband and me and our children, there's my aunt and two of my cousins.(7) I stay at home
and care for(8) my mother because she's quite old and can't look after herself. Obviously, we
suffer(9) from a lack of space in the house, but we all get on well.

Exercise 2.

1. some 5. the boiling water

2. boil 6. a few minutes
3. warm 7. milk
4. teapot 8. the tea

Exercise 3.

1. policy makers 5. electronic devices

2. gathered 6. communication
3. conference 7. emissions
4. environmentally friendly

Technology experts, government officials, policy makers(1) and engineers are meeting this week in
Italy. They have gathered(2) in Rome for the first Green Standards Week conference. Italy’s
Ministry of Economic Development and the International Telecommunications Union organized
the conference(3). The event calls attention to the need for information and communication
technologies to fight climate change and to build greener, more environmentally friendly(4)
economies. In recent years, the world has changed because so many people now use computers,
mobile phones and other kinds of electronic devices(5). But the increasing use of information and
communication(6) technologies, also known as ICTs, also has led to more pollution, especially
greenhouse gas emissions(7). This is mostly because of the energy used to manufacture, transport
and operate such equipment.

36
 Unit 3: Table completion
II. Các bước làm bài
Check-up 1

1. 1998
2. USA/United States
3. 1967
4. Brazil

Question Tapescript
Judy: Hi, Steve. What are you doing?
(1)
Steve: Well, I collect stamps with pictures of tropical birds on them. So. I'm
1998 looking for more of those.
Judy: Oh ... that's interesting. Which ones have you got so far?
Steve: I've got a 32 cent stamp with a picture of a cardinal honeyeater on it. It
came out in 1998.
Judy: A cardinal honeyeater? Is that a bird? Can I see?
(2)
Steve: Yeah, here ... It's a tropical bird.
USA/United Judy: Oh, yes. It's beautiful ... So which country is the stamp from?
States Steve: The United States.
Judy: Mmmm ... and how did you get it? Do you know someone in the States?
(3) 1967
Steve: No. It's not like that. I buy stamps from other collectors. Look at this one
... I bought it last week. Its a twenty five cent stamp.
Judy: Oh, brilliant! It's got a Parrot on it! When was it issued?
Steve: 1967
Judy: OK ... And where's it from?
(4) Brazil
Steve: It's from Brazil.
Judy: Cool!

III. Mẹo làm bài

Áp dụng các mẹo

Mẹo 1: Seem = Appear = Look

Important = Crucial = Significant
Accurate = Correct = Exact
Mẹo 2: 1. a 2. b 3. d 4. c 5. d

37
Check-up 2
1. table tennis
2. 100
3. 12
4. street dance

Question Tapescript
Victoria: Hello. Are you the person to ask about joining a club?
(1)
Mark: Yes, I am. What would you like to know?
table tennis Victoria: Well, I'm interested in several things, but I'd like to know more about
the different clubs and how much they cost. I'm looking for a small club that's
not too expensive.
Mark: OK. Have a look at this table. You can see the names of the clubs, the fees
and the number of members. I'm afraid they aren't in any order. If you look at
the top of the list, the first club is table tennis. That's one of our new clubs.
Victoria: Oh, right. So the table tennis club costs £20. That's quite expensive.
Mark: Yes, it is a bit expensive. The cross country cycling club is cheaper, though.
(2) 100
Membership fees are only £15, but on the other hand it's got 100 members.
Victoria: The film and drama club costs a lot, doesn't it?
(3) 12
Mark: Yes, £50 is a lot. And that's probably why it only has 12 members. Ahhh ...
(4) is there any other club you think looks interesting? Look at the next one ... street
dance. Have you ever done any street dance?
street dance
Victoria: No, I haven't, really.
Mark: It's the cheapest. It only costs £5.
Victoria: Mmmm ...

IV. Luyện tập

Exercise 1.

1. evolution 5. garden
2. group discussion 6. Nature walk
3. communicate 7. reptiles
4. Main hall 8. Biology

Hello, everyone, and welcome to our college Natural History day. You've all got your programme
for the day, but let me just give you a bit of information about your options for this morning's
sessions, which begin at half past nine. Remember, you need to attend one of these sessions.
All right, your first choice is called 'Dogs might fly', which will take place in Room 27. Professor
Keenan. Who you may remember ran a workshop last year on how dinosaurs became extinct, will

38
 be giving a lecture on the evolution of animals. In particular, she'll be looking at how they may
evolve in the future, and this will be followed by a group discussion(2) where you'll get a chance to
ask her questions and offer your own thoughts and opinions on this. So, if the evolution(1) of
animals is something you're interested in, head for Room 27.
We all know that animals communicate with each other. But what about flowers? Your second
choice is a video presentation called 'Flowers talk'. This considers the possibility that plants and
flowers do actually communicate with each other.(3) The video is presented by Patrick Bell, who
has just written a book on how plants adapt to their natural environment. So it should be very
interesting. That will take place in the lecture room, no sorry, correct that, here in the main hall.(4)
We've had to move it because the lecture room is being renovated.
The third choice is ideal for those of you who want to get a bit of fresh air. We've called it 'A world
in your garden',(5) which we thought was appropriate as it looks at the sort of things you can find
just by stepping out of your front door. Anyway, for those of you interested in getting away from
the classroom, Doctor Watkins will be taking you on a nature walk through the local park,(6) and
will be telling you about some of the fascinating animals and plants that live and grow nearby.
Arid it's a lovely day for a walk!
The final option, well, you might want to avoid this one if you're frightened of things like snakes,
as this is a hands-on workshop where you'll actually get a chance to handle these exotic creatures.
It won't just be snakes, however. I believe Tom Howard, our resident reptile expert, has brought
some other reptiles along for you to meet, including his pet tortoise. (7) Reggie, who is over 100
years old, and a pet lizard he calls Arthur. So, if you want to meet Reggie and his other reptile
friends, head on over to the Biology lab at 9.30. I'm sure you'll have a lot of fun. For those of you
who don't usually use the Biology lab, could I remind you that you need to put on one of the
white coats by the door before you go in.(8)
OK, now, we've got some students here from Bardwell College who ... [fade]

Exercise 2.

1. 50 4. 13 7. 10
2. 30 5. Cricket 8. 3
3. 18 6. 80 9. yoga
10. gardening

And now, the results of our survey on spare-time activities and sports. We wanted to know how
people spend their spare time, so we interviewed women and men around the town during the
whole of last week. Here's what we found out.
Only forty percent of men interviewed claimed to do some kind of physical exercise while fifty
percent(1) of the women we talked to said that they follow a regular programme of exercise. We

39
 also talked about watching sport on TV, and both groups claimed to spend some time on this —
forty-one percent of men interviewed do this and thirty percent(2) of women.
We also wanted to find out exactly what form of exercise these people do, so we asked about
different sports and activities. Jogging was by far the most popular with twenty percent of men
and eighteen percent(3) of women. Most of them do this during the week, either in the morning
before going to work or in the evening after work.
Football was also popular with the men: thirteen percent(4) claimed to play, mainly at the
weekend on Saturdays. Not surprisingly, none of the women claimed to play. Cricket(5) was
another popular sport among the men with nineteen percent claiming to play. Again, no women
mentioned this sport.
A lot of people also said they took some form of exercise other than these team sports. Eighty
percent(6) of men and ninety percent of women said they regularly walked as a form of exercise,
either as part of their daily routine to get to work, or at the weekend in their spare time
Athletics was also mentioned, but not by many. Only ten percent(7) of men said they did this. None
of the women we spoke to mentioned it at all.
Dancing was also mentioned as a form of exercise. Three percent(8) of men and women
mentioned this. And also yoga.(9) Five percent of women said they did this regularly and two
percent of men.
Finally, a small number of people included gardening(10) as a form of exercise. Eleven percent of
men said they did this and thirteen percent of women.

Exercise 3

21. 4A 24. Memory 27. China

22. 60% 25. talkative 28. Art
23. History 26. guitar 29. art gallery
30. 80%

H = Mrs. Hargreaves J = Mr. Jameson

H: Good evening, Mr. Jameson. Please sit down.
J: Good evening. Now about my son Stephen's report...
H: Yes — just a minute. Yes, now — what class is he in? Oh yes, Four E — no, no, Four A, isn't it?(21)
J: Yes, that's right. Has he improved this year, Mrs. Hargreaves?
H: Yes, I think overall, yes. Mind you, there is still room for more improvement in some subjects.
Let's see — maths. Well, the major problem here seems to be his algebra. Apart from that, he's
doing much better. Could you help him with this, Mr. Jameson?

40
 J: Well, to be honest, it wasn't really my best subject at school, either.
H: But the overall exam result was encouraging — sixty per cent.(22)
J: Yes — and history.(23) I seem to remember a bad report for this last year.
H: Well, he lacks concentration in the class, and of course this makes it difficult to remember
things like dates and names, and a memory is quite useful in a subject like this!(24)
J: Oh dear. Well, I’ll have a word with him when I get home and see what we can do to improve
that. And music?
H: Music - yes. Is he still having guitar lessons?
J: Yes, every Monday after school.(26)
H: His music teacher has commented that he doesn't seem to be taking them very seriously.
J: I think it was just a craze he had, Mrs. Hargreaves. I've noticed that he hasn't been very
interested in practising at home.
H: And also he tends to talk a lot in class - I mean he's very talkative(25)- and he only got forty per
cent in the exam.
J: Well, nobody in our family is very musical, on I don't expect him to do very well.
H: Looking at his geography result, though, there has been considerable improvement – sixty-four
per cent.
J: Yes, I remember him working at home a lot for some sort of project or something on now where
was it - India, I think, no... er... on China.(27)
H: Yes, yes - and it was an excellent piece of work. I saw it myself and was very impressed. And his
net daces have also been going better this year.
J: Yes, he became very interested in "Pop Art” after the school and went to the local art gallery to
see the pictures there - his bedroom wall is covered with posters from the shop! (28) (29)
H: Yes, and fifty-eight per cent is not bad for his exam result considering how low it was last year.
And now French. It seems that he has really taken to speaking a foreign language!
J: We hoped he would because it's important to know another language these days, isn't it?
H: Yes, quite.
J: That's why we paid for him to go to France last Faster- so, he could practise more. Well, it seems
to have done the trick! Eighty per cent is a very good mark(30)
J: Now, Mrs. Hargreaves, I'd just like to ask you one more thing... about…

Exercise 4.

1. 5-10
2. online dangers.

41
 3. friends online
4. Test Doctors
Internet safety is a big concern nowadays and to protect your children and teenagers online, it’s a
good idea to monitor the sites they visit. Don't be put off from letting your kids use the Internet;
it’s essential for their education and can help them make friends too!
Now, let me tell you a bit about some sites we've found for children. Of course, there's a limited
number of sites for the very young, but we would suggest one called Playtime Online. It’s
designed for children from four to six years old. It's really colourful and helps children learn skills
for games. Children love it and it helps them when they begin school. Then, from five until about
ten years of age. There’s a really useful website called Moving Up.(1) This takes Playtime Online a
step further and enhances the maths and language skills of the child. Teachers speak highly of this
site for child development.
When children get into their teens, the Internet can be a more dangerous place. Net Aware, for
the twelve to sixteen year age group, makes young people more aware of online dangers.(2) It’s a
good site for your child to look at before they start surfing on their own.
Now, all teenagers love chatting, and Chat Electric is a site designed specifically for teens from
thirteen to sixteen to make friends online with people their own age.(3)
The last site is invaluable for teens studying for exams. Sixteen- to eighteen-year-olds love Test
Doctors, which is a site designed to help students revise for their exams and is full of handy hints
and tips.(4) The site is run by subject specialists so it's packed full of information.

Exercise 5.

1. search
2. 20
3. internal
4. product
5. client support

Good morning, everyone. I'd like to talk to you all about the department restructure and how it
will affect our work. As you know, the company is expanding, and this means we'll need to recruit
more staff and optimize our ways of working. So I want to look at each of our teams and the
changes which are planned to start next month. The Sales Team, headed by Gary Wilson, will be
responsible for not only increasing the amount of business we do with our current customers but
also searching out new clients.(1) As this is likely to be a labor-intensive task, Gary's team will need
more staff, which is where Linda French's Human Resources Team comes in. Linda and Gary will
collaborate on finding and employing twenty new sales members as soon as possible.(2) However,

42
 not all staff will be recruited from outside. If this company is going to continue to thrive, each of
the current team managers will need an assistant and these positions will be internal
appointments.(3) Human Resources are sending out an email to all staff this week asking them if
they would like to apply for one of the new positions, and interviews will begin next month.
Now, in order for the Sales Team to increase revenue, the Research and Development Team have
to come up with some innovative products which will be better than those offered by other
companies. Therefore, Zoe's team will start a month-long project to learn more about what our
competitors make to help inform our design process. Their target will be to design and create two
new canoes of products this year.(4) As always, if any of you have an idea for a product, please
contact Zoe about it; all ideas are welcome.
Lastly, but just as importantly, I'd like to talk about Ian Smith's team. Obviously after-care service
is crucial to the expansion of the company so IT Support will be making sure that all our customers
are called to discuss our service as part of the follow-up system. Ian's learn will also be upgrading
our client support package(5) to facilitate twenty-four-hour access seven days a week. Ian believes
strongly that this will increase our competitiveness and be a real selling point for potential
customers.

Exercise 6.

1. consultancy system
2. Fred
3. $5 million
4. headquarters
5. Australia

I’d like to start by welcoming everyone to our annual meeting and thanking you all for your hard
work. It’s been a great year for us in terms of expansion and optimising business opportunities,
and I'm pleased to say that Benchmark Consulting is a thriving, successful company.
I'd like to take this opportunity to give you an overview of where the company began and where
we’ll be going in the next ten years. For those of you who've been with the company since the
start, sorry if you already know all this, but we have so many new staff members that I thought it
would be worth filling in some background information.
Benchmark Consulting was set up in 2000 by James Cox, a local entrepreneur who opened the
first office in Melbourne. His real achievement was to create a new consultancy system(2) which
enabled clients to see which of the key areas of their business needed strengthening. James was
incredibly successful with his system, and started the company off on a journey of expansion. He
retired in 2006, and was succeeded by Fred Montgomery.(2) Fred shared James's views on
consulting, and continued the expansion; he increased revenue to $5 million and opened a new

43
 office in Perth.(3) Soon the Benchmark Consulting system had become just that - the benchmark
for many other consulting firms, and Fred took the opportunity to sell Benchmark for $10 million
in 2008.
Our new owners are, as you know, TFB Group Ltd.. and their investment has allowed us to build
our brand new headquarters here in Sydney.(4) TFB Group have brought us more exposure at a
national level, and our most recent success has been winning a contract with the government of
Australia, advising on management restructuring.(5)

Exercise 7.
21. B. 2nd December 26. B. technical ability
22. A. academic 27. B. set out
23. A. professional 28. A. average
24. A. about a third 29. B. most improvement
25. B. sequence 30. B. seven

Tutor: Now Mark, and Anna, I have to say that I thoroughly enjoyed your joint presentation on the
application of robotic in a nonindustrial setting to the group on 2nd December(21) and it is clear
that you have both devoted quite a lot of time and effort to it. Have you had a chance to fill in the
self-evaluation form for the session?
Mark: Yes, we have.
Tutor: So Mark, what do you think overall?
Mark: Well, generally, I felt the presentation worked very well; in fact, we seemed to hold the
attention of the others throughout. And the pace of delivery was fairly even as were the range of
activities we organized.
Anna: I agree with Mark, but I'm not sure we were comprehensive or academic(22) enough.
Tutor: No comment really except that I don't think there was any question of it not being
thorough.
Anna: I think we were a bit too chatty and too jokey at times rather than formal.
Tutor: Okay. What do you think were the best areas and which do think can be improved on?
Mark: Everything could have been improved on. I felt very good about the hand-outs; we had
spent a lot of time putting them together. They had a very professional(23)appearance as we
bound them into a booklet.
Anna: To me the hand-outs were the best part as we had a very extensive bibliography and the
booklet seemed to go down well.

44
Tutor: The booklet you did for the hand-outs certainly showed you had done a lot of work. But I
think that you put too much material into it and people got distracted by it. Perhaps, you could
have cut the hand-outs by about a third.(24)
Mark: I see. When I come to think about it, maybe you are right.
Anna: Okay.
Mark: But there were times in the middle of the presentation where things did go a bit astray. I
think that was my fault when I got the power-point slides out of sequence(25) and I had difficulty
getting back on track.
Anna: Mmmm. I also think we rated our technical ability(26) too highly especially when operating
under pressure. I had never done a presentation with technical equipment before, so it was a
steep learning curve for me in particular.
Tutor: Yes, I think you could have done with a bit more practice with the equipment beforehand.
-----------
Tutor: What about the next item on the feedback form? The aims and objectives?
Mark: I think they were very focused and we followed them through well, I think. We wanted to
show how Europe was lagging behind other areas of the world.
Anna: Yeah, I think they were clearly set out.(27)
Tutor: Yes. Agreed. No comment there.
Mark: The diagrams and charts were appropriate.
Anna: Yes. I have put that too.
Tutor: They did work well in helping to illustrate and break up the presentation by cutting down
on the number of words and text on the screen.
Tutor: What about delivery?
Mark: Well, I think our performance was average.(28)
Anna: It was difficult to coordinate speaking and presenting the material at the same time. I was
quite self-conscious of what I was doing. It was down to a lack of experience.
Tutor: Unfortunately, both of you had the habit of standing in front of the projector to you kept
blocking the image on the screen. To me this is the area that requires the most improvement.(29)
Mark: The section on the predictions of the commercial application in the future, I think appeared
a bit haphazard. To me it was a weak point of the presentation. And I think that some of the slides
could have had fewer words.
Anna: And we could have done some fancy graphics with the words.
Tutor: If you had to give yourselves a mark overall how much would you give out of 10?
Mark: Six maybe. I would be happy with that, though bits were probably nearer a seven.(30) So I'd
say a six. Anna, what do you think?
Anna: I think for me it's perhaps a seven.

45
 Tutor: Okay. Did you find the task and the evaluation useful?
Anna: I think ...
V. Bài tập về nhà
Exercise 1.
1. India
2. handbag theft
3. Latin America
4. gun crime

Question Tapescript
(1) India Good evening, everyone. It’s great to be here to talk to you about staying safe
on holiday. Before I came this evening, I did a little research on where students
like to go for their holidays and came up with two continents: Latin America and
India. So, mmm … I’ve been looking at the crime figures for both areas, and I
thought I'd start by talking a bit about that. Then I'll give you some advice about
how to avoid becoming a victim of crime.
OK, first of all, let's look at what kinds of crime are committed most in different
continents ... Ummm, OK, I'll start with India.
Generally, India isn't thought of as a dangerous place for individuals, but there
(2)
has been an increase in handbag theft in recent years ...
handbag theft
So keep an eye on your bag when you're out in the street. Right. Now let's look
(3)
at Latin America. Mmmm …
Latin America
Of course, you do realize that not all Latin American countries are the same, but
(4)
it is true to say that guns are used in a high percentage of crimes across the
gun crime continent. Looking at the figures, it seems that gun crime is a serious problem
throughout.

Exercise 2.
11. Computer as Teacher 16. ground floor
12. University of Melbourne 17. further papers
13. Garden Room 18. 3:10
14. Main hall 19. Conference
15. top floor 20. Palm Lounge

46
 Good morning everyone, and welcome to the 2nd Annual Wullaballoo Conference on Mastering
Computer Languages. I hope you all had a good trip. Before we get underway with today's
programme, let me fill you in as to what's on tap for tomorrow, Sunday, February 19.
At 9:00 a.m. right here in the Main Hall, we’ll be hearing a lecture from Dr. John Smith about
"Computer as Teacher".(11) Professor Smith, from the University of Melbourne,(12) is a world-class
expert in the field of computer-assisted education, and his talk promises to be both stimulating
and informative.
Immediately afterwards. At 10:30, there will be a presentation of papers by various delegates.
That, however, will take place in the Garden Room(13) on the ground floor. If you don't yet know,
the Garden Room is also called the Ballroom, and we'll be gathering at the west end, the slightly
raised area called Level 2. Just look for the crowd. If you get lost. There are signs in the foyer.
After all that thinking, talking, and listening, I expect everyone will be a bit weary. So at 11:15.
There will be a break for coffee, cookies, and other light refreshments. These will be available at
the aptly named Refreshment Stand, placed by the door back here in the Main Hall.(14) Also, if you
choose to skip the formal lunch. You can buy a packed lunch at the stand for a reasonable price.
I strongly urge you. However, to join us at the formal lunch. That won't be till one o'clock sharp, so
you have time to stroll about town a bit. We'll be eating at the Sea View Restaurant. The
restaurant is located right here in the hotel, on the top floor.(15) It’s a good dozen flights of stairs,
so I suggest you take the lift on the ground floor,(16) eh? If you're not fond of fish, there is an all-
you-can-eat barbecue available as well. They even offer wallaby meat!
After lunch, we'll troop back downstairs to Level 2 in the Ballroom for the presentation of further
papers,(17) which will begin at 2:00 p.m. Please try to be on time. I know you'll be a bit tired after
lunch, but the Ballroom echoes so with people coming in late. Thank you in advance.
Once we've heard the papers, we'll break for afternoon tea at 3:10 p.m.(18) No need to walk. The
manager of the refreshment stand has graciously agreed to have tea served in the Ballroom. He's
even promised us some special scones, baked from a recipe of his dear old Scottish grandmother.
Then, tea being drunk and scones munched, we'll retire here to the Main Hall for some closing
remarks and questions. So, by 5:00 we should have the conference(19) wrapped up. But the fun
isn't over! This is Australia mates! We'll be flocking to the hotel's own Palm Lounge(20) on the east
side of the foyer for an informal reception. You can relax, mingle with the other delegates, and let
your hair down a bit. This will run from 5:10 to 6:10, though you're free to stay as long as you like.
The lounge manager has informed me that, for the duration of the actual reception, you can have
all-you-can-drink beer for $20.00 with purchase of an advance ticket.

Exercise 3.
31. less effort 35. smoother
32. uncomfortable 36. rubber wheels
33. 1860s 37. bump
34. connected 38. safer

47
Good afternoon, ladies and gentlemen. I'd like to take this opportunity to welcome you to our
exhibition, "Two Centuries of the Bike". Let’s stroll around the exhibition, shall we?
Although there were a few early efforts back in the 1700s, you didn't really see many bikes till,
say, the 1830s in England. Bikes were a response to the rapid growth of cities early in the 19th
century. Cities like London were getting too big to walk across! The early bike let people travel
with less effort(31) than walking. Plus a bike was slot cheaper than a horse!
Think of it. No one invented a bike for, what, five thousand years of human history? Why did
people do it then? Probably because this was the start of the Machine Age people wanted
machines to do all the work.
There were some drawbacks, however. For one thing, there were no pedals. You simply pushed
yourself along using your feet Kind of like today's skateboard. That meant you went fairly slowly
and uphill, you actually worked harder, pushing that two-wheeler. Plus, the wheels were made of
wood covered with metal, as you can see from this model. So the downside was that the ride was
quite uncomfortable(32) on most roads. Only a few gadget lovers had or used them.
By the 1860s,(33) though, improvements were being made. As you can see from this specimen,
metal frames had become the rule. They're more durable than wood, and they don't warp in the
tam. The biggest improvement however was the development of the chain and sprocket system.
They are connected.(34) This meant you did not push the bike. You used pedals oat like today. You
had to try harder to balance, so it took some practice to figure out how to use the pedals. But it
made the ride so much easier. As a result, the good thing was that you could ride a lot more
smoothly(35) and with very little effort.
By the 1880s, another big change was the use of rubber wheels.(36)These became pretty common
at that time. Though the first ones were solid rubber, the ride was a good deal more comfortable
that the old iron and wood system. This is a big consideration because the faster you go, the more
you feel every bump.(37) Air-filled tyres - "pneumatic tyres” - didn't really come into use till around
the year 1900, as you can see from this exhibition over here. That made the ride even more
comfortable.
So, by 1890 or so, people were going a lot faster and a lot more smoothly. There was one problem
when you were going quickly and comfortably: "OH NO! HOW DO I STOP?" Yes. we all laugh now.
But for a long time, the only way to stop was drag your feet. That didn't work very well and it
would be dangerous if you were going fast. In the crowded cities of those years - New York,
Chicago, and so on, you would get killed if you couldn't stop for, say. a streetcar.
Plus look at this bike. The front wheel is nearly a metre and two thirds tall! They made them that
way so you could see over people and wagons. But you couldn't drag your feet. This model is
called a "velocipede° - a "speed pedal". Another characteristic of the bike in this period is that it
has two equal-sized wheels, which signalled a big change in bikes.
For with the velocipede, brakes appeared. If you wanted to stop, you just pushed the pedal
backwards. Doing that stopped the back wheel of the bike. This technique worked a lot better

48
 than dragging your feet or jumping off the high seat there! This meant that bikes became a great
deal safer.(38) It would have been safer if people wore helmets, but the first bicycle helmet wasn't
invented until years later, and even then it was little more than a leather ballcap. It really wasn't
until the 1970s that the bike helmet was modified to provide some real protection.
Exercise 4.

1. Monument 5. Royal
2. gold 6. museum
3. 2,700 years 7. 2011.
4. 25 metres 8. weapons

I'd like to briefly tell you about a few of the main attractions at the palace. You'll find these on the
map in your information pack.
Now, one of the first things you'll see is the statue of King Hupugarta which I just mentioned. This
is on the right-hand side of Monument(1) Court, the main square inside the palace grounds, er.
Monument Court so called because of the many statues of kings, queens and other historical
figures there. Dating back to 123 BCE, the king's statue is 6 metres high, made of stone with a
layer of gold,(2) and dotted with jewels. That's genuine gold, by the way, not just paint.
Unfortunately, the jewels are made of glass. The originals were stolen many centuries ago.
Just beyond the court is the Temple of the Sun. This is the oldest part of the palace, and is
estimated to be about 2,700 years old.(3) It originally had a roof, but now there are just the
columns that supported it. There are 130 of them altogether, each one rising between 20 and 25
metres(4) from the ground to support a frame of iron bars on which the roof originally rested.
To the left of the Temple of the Sun is the New Palace, and it's here that you'll find the
Royal(5)Chambers. Er, it's called the New Palace because it's the newest part of the palace
complex, although it was actually completed in 1346, which makes it quite old, really. Anyway, the
Royal Chambers were where kings and queens from the middle of the 14th century had their
private rooms, bedrooms, bathrooms, things like that. It was also where they would have kept all
their valuables, although these have now been moved to the palace museum,(6) which is also
worth a visit. This was opened in March 2010, no sorry, 2011.(7) As well as valuables like jewellery
and other historical objects, the museum also houses an impressive collection of weapons,(7)
including a sword that is said to have belonged to King Hupugarta himself.

49
 Unit 4: Map labeling
II. Các bước làm bài
Check-up 1

8. garden centre
9. school

10. vegetable

Bước 1 Xác định số lượng từ cần

điền
Bước 2 Những địa điểm cho trước: Church, car park, Sparkling Springs Spa, motorway
Bước 3 Xác định vị trí xuất phát Bài nghe này chưa chỉ ra vị trí xuất phát trong ảnh,
ta sẽ xác định được vị trí xuất phát sau khi thấy
dấu hiệu: hình mũi tên, các cụm từ như “You are
here” “Entrance”, “Start”, “Begin”,…
Bước 4 Xác định phương hướng.
Bước 5 Nghe và điền đáp án 8. garden centre
9. school
10. vegetable
Bước 6 Kiểm tra lại đáp án

Question Tapescript
(8) Travel Agent: Would you like me to tell you how to get to the hotel once you’re
in the village? It’s a bit difficult to find.
garden centre
William: Oh, yes, please. I have maps on my mobile phone, but there isn’t
always a signal.
Travel Agent: OK. Well, coming in to the village from the motorway, which is in
the east, the first building you see on your right is the church. It's right opposite
the garden centre.
(9) William: OK. The church is on my right, and the garden centre on my left.
school Travel Agent: Yes ... Just after that, you'll come to the railway crossing and then
you’ll see the river on your left. After that on the right you’ll see the school. It’s
just before the bridge over the river.

50
 (10) William: So the school’s before the bridge. Yes, that’s right.
vegetable Travel Agent: Now just after the bridge, you'll see a turning on your left. Take
that and follow the road through the fields. On your left, between the road and
the river you'll see a lot of vegetable gardens. Just keep going down the road to
the end. It leads straight into the car park at the spa. You can’t miss it. It’s at the
end of the road.
William: Thank you very much for your help.
Travel Agent: My pleasure. I hope you have a lovely weekend.

III. Mẹo làm bài

Áp dụng các mẹo

Mẹo 1: ● The motorway: in the east

● The church: on my right, right opposite the garden centre
● The garden centre: on my left
● The school: just before the bridge over the river

Mẹo 2: The river is to the left of your side = the river is on your left
Side road = turning

Check-up 2:
1. cabins
2. tents
3. cooking area

Question Tapescript
The Health and Action Summer Camp in the county of Cork in southern Ireland is
(1)
ideal for young people who would like to learn new sports and activities. It has a
cabins beautiful location near a river and occupies five acres.
(2) The camp has two types of accommodation; tents and cabins, both of which are
modern and comfortable. The cabins are by the river and the tents are on higher
tents
ground, away from the river and next to the wash rooms. There are two
washroom blocks, fully equipped with showers as well as toilets.
We also have facilities for cooking here. We provide all the pots, pans and
(3)
utensils. All cooking is done in the cooking area, which is situated in the centre
cooking area of the camp. This gives the camp a real social focal point.

51
IV. Luyện tập
Exercise 1.

5. Dance Studios
6. Changing Rooms
7. Tennis Courts

Question Tapescript
Leisure centre manager: Now some of you won't have been to Park Hill Leisure
(5)
Centre before, so let me just tell you a little about the layout. As you can see, the
Dance studios reception area here is very spacious, and there is plenty of room to meet your
friends and have a drink. We also have brand-new dance studios with floor-to-
ceiling mirrors and the latest audio equipment. The dance studios are to the left
of the reception area, behind the swimming pool. No ... sorry ... I meant
opposite the swimming pool.
(6) Both the roller skating and skateboarding classes will be held in the Skate Arena.
This has also been refurbished and we have a new five-metre ramp in there
Changing
which is proving to be popular. The arena is behind the changing rooms. which
rooms
you can see behind us between the gym and tennis courts. The tennis courts are
(7) on the right of the arena. You'll see both of these new spaces on the tour later.
Tennis courts

Exercise 2.

1. d 2. a 3. e 4. c 5. b

a.
A: Excuse me, can you tell me where the bank is, please?
B: It’s opposite the cinema, next to the supermarket.
b.
A: Excuse me. can you tell me where the bank is, please?
B: It’s round the corner from the supermarket.
c.
A: Excuse me. can you tell me where the bank is, please?
B: It’s up the road from the supermarket beside the cinema.

52
d.
A: Excuse me, can you tell me where the bank is, please?
B: It's at the opposite end of the street from the cinema.
e.
A: Excuse me, can you tell me where the bank is, please?
B: It's behind the supermarket which is near the cinema.

Exercise 3.

1. bowling alley 4. swimming baths

2. park 5. leisure centre
3. Elm Tree Café

Sophie: Hi, Jane. How are you setting in to life at university?

Jane: Fine, except I don't really know what there is to do in town. I haven’t had time to look
around yet. You’ve been here for a year - could you give me some ideas?
Sophie: Of course! There’s lots of places for students. Firstly, if you go across the bridge over the
river outside the campus and turn left … Oh no, sorry, that’s the garage … turn right, then you’ll
get to the bowling alley,(1) which is really popular at the weekends because it's so close to the
campus. On Friday nights they have a special discount for students.
Jane: Oh, that, great!! Love bowling.
Sophie: So.... do you like sports, Jane?
Jane: Yes, I go running and swimming, and I play badminton.
Sophie: In that case, there's a running track behind the university campus and I think they have a
badminton court at the sports centre.
Jane: Actually, I’m happy just to run in the park.
Sophie: Well, Mere, a lame park in town, too. If you go down the road opposite the bowling alley
and take the first right, then you’ll get to the park.(2) It’s quite big and there’s a lake in it. You can
take a boat out on it. The university rowing team practice there.
Jane: What about places to eat out? Are there any good student hang-outs?
Sophie: Absolutely. There’s the Elm Tree Café, which is down the road from the post office in the
opposite direction from the river. The café is on a fork in the main road(3) and it’s quite an
institution round here.

53
 Jane: Ok, well, I’ll have to check it out. I’m looking fora part-time job so maybe I’ll will be able to
find work there.
Sophie: Mm. you should try- they’re always looking for new staff and they often hire students.
Now have I forgotten any other important places? Oh yes, you like sport, so I should mention the
leisure centre. Don’t get it confused with the swimming baths, which are down the road from the
supermarket.(4) The leisure centre is opposite.(5)There aren’t any swimming baths there, but you
can get a student leisure card which will let you into both. So, you see, there is quite a lot to do in
this town.
Jane: It seems like there is. Well, thanks for all the information. Sophie.
Sophie: No problem. See you soon.

Exercise 4.

5. Training 6. Philosophy 7. TV room

Question Tapescript
(5) Library assistant: I can't give you a tour now, I'm afraid. I have to stay here at
the Help Desk but I can show you places on this map of the library.
Training
Student: That would be helpful, thanks.
LA: OK, so we're here at the Help Desk, next to the Service Desk, where you go
to borrow and return books. The maximum number of books you can borrow at
any one time is ten.
S: Yes, I see.
LA: Opposite the Service Desk is the Training Room, which is used by library staff
to give demonstrations of the computer systems to staff and students. But the
entrance is round the other side.
S: Is the Training Room beside the Quiet Room?
LA: Yes, that's right, with the entrance round the front too. It's important to
remember that all mobile phones must be switched off in this room.
(6) S: Of course. And what about books - where can I find the books for my course?
Philosophy LA: Good question. You're studying Geography so. if you walk past the Service
Desk, turn right, no sorry turn left, and continue on past the Philosophy section,
(7)
you'll find the Geography section.(6)The copying facilities are on the left. Now
TV room one more important thing is the Group Study Room and the booking system. If
you're working on a project with other students and you want to discuss things
with each other, you can go to the room in the corner at the opposite end of the

54
 Library from the copiers. That's the Group Study Room. It's between the
Sociology section and the TV room.(7) The Group Study Room must be booked
forty-eight hours in advance.
S: Right, thanks. Can I keep this map?
LA: Actually, this is the last one I have, but I can make a copy for you.
S: That would be great, thanks.

Exercise 5.

1. central 4. official
2. dialect 5. quickly
3. language

Question Tapescript
(1) Stephanie: Right, Harry, Rob, shall we get started on this presentation for
European Studies?
central
Rob: Welt, how about if I start by talking about the central regions of Spain,
where most people speak Spanish?
Harry: Good idea. It's important we make it clear that the majority of the
population use Spanish as their main language. Then I can introduce the Galician
accent of the north-west
(2) Stephanie: But isn't Galician more of a dialect?
dialect Harry: Oh yes, you're right.

(3) Stephanie: We've got to get our terminology correct because Spain is
complicated in terms of languages and dialects and accents. How about we then
language
move across to the north-east, and I give details on the Basque language and
how it's different from Spanish.
(4) Rob: That seems logical, Stephanie. Do you also want to mention the other
language in the north-east? It's Catalan, isn't it?
official
Stephanie: Yes. In fact we should say it's the official language of the region to
show how important it is.
(5) Rob: So, what am I going to present?
quickly Harry: We need to include something about accents and speaking styles, don't
we?

55
 Rob: Of course. I could explain the difficulties of understanding the accent in the
south due to the fact that the locals speak quickly.
Stephanie: Excellent! Well I think that covers everything. Shall we meet
tomorrow to practise our presentation?

Exercise 6.

7. reservation
8. local education authority
9. the managing director
10. take photos of

Question Tapescript
(7) Anna: Well, shall we look at our route now? Most of the speakers were looking
for are in California, so we could start there. We can spend two weeks travelling
reservation
around and meeting people to get some background information and then start
(8) collecting data.
local Suzanne: What do you think about beginning in the south-west corner of the
education state and visiting the Barona reservation?(7)
authority
Anna: That's a good idea. We’ll be able to get some interviews with native
language speakers there. And then we could go to the eastern mountains to visit
the local education authority of North County - they've pot a native language
project for school children.(8)
James: Why there? Wouldn't it be better to go to the education department in
(9)
San Diego? It’s bigger.
the managing Anna: But they focus more on Spanish and English bilingualism and less on
director native languages.
James: In that case, the North County Education Authority will be more valuable
so let's do that. After that. We could head south-east to the town of Bishop.
There's a company there called Co-Tech, which employs only bilingual speakers.
I've emailed the managing director. Who’s happy to give us an interview.
(10) Suzanne: That's great work, James! It sounds like something we should definitely
do.
take photos of
James: Right, well I'll email her to confirm.
Anna: Also, we should go to Sun City. It’s this bilingual town in the south
central area of the region. They have a policy whereby all signs in the town must

56
 be in the local language as well as English. We can take photos of these signs -
they'll make good visuals for our report.
Suzanne: But won't that be intrusive for the people who live there?
Anna: No, they're used to it - the village is used as a model for other
communities who'd like to do the same thing.
Suzanne: In that case, let's add it to the itinerary.

Exercise 7.
14. Parkside 15. 40 studio flats
16. ornamental lake 17. swimming pool
18. flower garden 19. play area
20. café

If we start here at the bottom you can see Parkside Street,(14) where the main entrance to the park
is. On the left of the entrance, in the bottom left-hand corner of the plan, there will be a block of
40 studio flats.(15) On the other side of the entrance there will be some workshops for local
businesses. There will also be another entrance here on the top right which leads into Pear Street.
Here in the centre of the park we will have an ornamental lake(16) with paths radiating north,
south, east and west to the different areas of the park. In the top right-hand corner just by the
Pear Street entrance, there will be a large sports area with two football pitches and four tennis
and volley ball courts. Just here beside the pitches on the same side of the path will be an outdoor
swimming pool.(17)
Now, in the top left-hand corner, a walled flower garden is planned(18) with a rockery and a water
feature with walkways, seats and lots of shady areas for the summer. Next to this, a sculpture
garden is also planned. Now let's see, just here below the walled garden there will be a grassy
amphitheatre with a permanent covered stage for open-air concerts. We hope that local schools
and colleges will use this theatre to showcase student work. In the bottom left-hand corner of the
plan, you can see that above the block of flats there will be a play area(19) for children and directly
to the right of this just near the main entrance there will be a wild area. More trees will be
planted here and in the middle will be built an educational centre for use by local schools to
encourage children to take care of the wildlife and look after the trees and plants.
And finally in the bottom right-hand corner of the park will be a cafe,(20) opening on to Pear Street.
And now for questions. If anyone would like to ask anything I and my colleagues are only too
happy to oblige. Yes, the lady in the front row ...

V. Bài tập về nhà

Exercise 1
Answer: C

57
Hilary: Hello? Hello.
Pierre: Pierre Farabolini speaking.
Hilary: Mr. Farabolini, this is Hilary Beacham from Compact.
Pierre: Oh, hello, Hilary.
Hilary: I've got some bad news for you. I've just checked with the airport, and I've heard that your
plane will be delayed by two hours.
Pierre: I see. Well, what do you think?
Hilary: Well, first of all, your taxi is due to arrive in half an hour.
Pierre: Well, I really don't want to spend ill that time waiting at the airpot. Could you book it a bit
later?
Hilary: Yes. certainly.
Pierre: So, I think I’ll go into Southtown and do a bit of shopping... buy a few presents for the
family... Where's the best place to go to look at the shops?
Hilary: It quite difficult to explain. Let me think. It'd be much easier if you had a map.
Pierre: Just a moment, I've got one in my pocket. Right.
Hilary: OK. In that case, III explain how to get to the town centre from the hotel. It's about a 15-
minute walk, or you could go by taxi.
Pierre: No. I'm quite happy to stretch my legs.
Hilary: Well, you turn right out of the hotel and carry straight on for about 200 metres. Then, you
come to a roundabout. Take the first exit... I mean to go left.
Pierre: So, right out of the hotel. Then, I go straight on until I come to a roundabout, and then I
take the first exit.
Hilary: Yes, that's right. Then. You walk along there for about another 150 metres, and then you
come to another roundabout. There, you go right.
Pierre: So, I go to the next roundabout, and turn right.
Hilary: Yes. And then you carry on for another 100 metres and then you come to a third
roundabout. There, you go straight over the roundabout, and then take the first left.
Pierre: Hang on a minute. Let me just check that I've got that. I go to the next roundabout, go
straight over, and then take the first on my left?
Hilary: Yes, then at the nest junction, turn right and then immediately left. And that's the
beginning of the main shopping area.
Pierre: OK. Just let me go over that last bit. I carry on to fin next junction, and turn left and then
right?
Hilary: No, the other way round. At the junction, you turn right and then left.

58
 Pierre: OK, I’ve got it. Thanks very much.

Exercise 2.

15. car park 16. rose garden 17. cafe

Question Tapescript
(15) Well, here we are at the top of the tower, and we're going to look at the view
from each direction. Out to the east, the large buildings about a kilometer away
car park
are on the Olympic site. There's an indoor arena for gymnastics, a stadium for
track and field and a swimming pool for races and synchronised swimming and
also diving. If you look carefully down there, you can see the train lines. The
Olympic site has its own station to encourage the use of public transport. There
is also a car park, but it only holds a limited number of cars.
(16) The formal park has some specially-created water features. If you look out
here to the south, you can see a circular ornamental pond.
rose garden
And around to the west, you can relax and sit on a bench to smell the flowers in
the rose garden, and finally up to the north, if you look in front of you now,
there's a lake with a small island in the centre.
(17) You can hire rowing boats at the boat shed, which you can't see from here, but if
you look through the trees, you can see the cafe, which has lovely views across
cafe
the water. OK, let's climb down now. We will go now and have a look at the
nature reserve section of the park, which has opened up natural wetland to the
public.

Exercise 3.

11. E 12. A 13. B 14. D 15. C

Question Tapescript
(11) E Hello everyone, and welcome to the University of New South Wales.
The first thing I’d like to do at today’s Orientation Session is get you all oriented!
That means tell you the location of some useful facilities and services. So, first of
all, take out the maps we gave you all as you came in the door. The map is the
big yellow sheet of paper.

59
 As you can see on the map, North is at the top, South at the bottom, et cetera.
Which way is North? Well, look through that window on my left, your right. See
the rising sun? That would have to be East. So North must be directly behind me.
Now, we are at the campus’s Main Gate. The Recreational Facilities are on my
right hand and its opposite is the Student Centre. No questions? Good. Pretty
easy, right?
(12) A OK, did everyone eat breakfast at the Student Food Service this morning? Was
the food good? Yes, yes. I am joking. I’ve eaten there, too.
So after a meal like that, you must be eager to go to a doctor. Right?
Well, I have good news for you: The Student Health Centre is located about half
a kilometre straight north of here. Look on your maps. You see the street on the
east side of this building? Ned Kelly Avenue?
Just follow that about 500 metres, and the Health Centre will be on your left at
the third cross street.
(13) B Now, I know you all just got here. So you must be wondering how to tell your
folks you’ve arrived safely, how much you miss the dog, and how you already
need more money. If you don’t have an I-phone, you probably are wondering
where to find a computer. Well, I have good news. If you go straight out of its
door and walk down the Garden Street, you'll see the Internet Unit on your left
side, just next to the Gym. The hours are posted on the door, and the computers
are free, but you must bring your student ID card with you. Like I tell everyone, if
you need help with anything, you can probably find it right here in the Student
Centre.
(14) D Do you see the four buildings there between the Student Centre and the library?
Those are the dormitories. The men’s dorms are the two on the south; the
women’s the two on the north. OK, I’m sorry to have to tell you, but the
university has been doing a lot of repairs and remodeling, and it’s not all done
yet. So there may be some small problems with your dorm rooms. Maybe the
window doesn’t open. Maybe an air conditioner is missing or does not
work. If there are any problems, you can go to the Complaint Office, which is
right beside the Teaching Building between the Parker Street and the Crammer
Street. Just tell them your problem and they should have it fixed by the time you
graduate in four years. I’m joking, but please be patient. There are a lot of little
things they need to take care of.
(15) C Tired of the school food? No? Give it a week. Or maybe you just need a place to
get coffee in the wee hours of the night during one of those marathon study
sessions. Either way, you definitely have to check out the little Cafe just past the
women's dormitories. They’ve got free Wi-Fi, so a lot of students saddle up with
coffee and a bagel for hours on end to get work done.

60
Exercise 4.

21. B 22. D 23. C 24. A 25. F 26. E

Mr. Smith: Welcome! Please come in and gather over here around the tables. My name is Adam
Smith, and I’m the librarian here. I’ll show you around today and explain how to use these
facilities. Hopefully when I’m done with it, you’ll know the ropes, and please feel free to let me
know of any questions or concerns that you may have. Now, we’re at the gate of the library. Upon
entering into the door, you’ll find that the restrooms are on your left-hand side, and opposite
them is a Photocopy Room. Many of you are wondering about the check-in and check-out
process. What you have to do is go to the Circulation Desk, which is to the east of the Photocopy
Room. The Reading Room is a really large area in the centre of the library, just to the north of the
Circulation Desk. (21) I’m sure you won’t miss it. If you’re here to do research, this is where you
should bring books to look through. However, if you’re here to do any group projects or other
interactive activi-ties, I advise you to use one of the study rooms, which are just to the east of the
Reading Room. Moving on to the southeast corner, we have the Periodicals Section, just next to
the study rooms.(22) We have a collection of dif-ferent newspapers and magazines in this section.
You can get last week’s weather reports, or all the top stories five years ago - our periodicals can
be traced back 20 years to the time when our school library was built. Ah, our first question! Yes?
Student: Can we check out magazines from the library?
Mr. Smith: I’m sorry, but you cannot take any periodicals out of the library. You’re welcome to
read them for as long as you want while you’re here, but you cannot check them out.
Student: I wonder if there is any place where we can get some food in the library. Do we have a
store here?
Mr. Smith: Of course. The Food Service Centre is just metres away from the study rooms. It’s on
the northeast corner as you look at the map.(23) The Food Service Centre offers different kinds of
snacks though it’s not big. Well, moving on along to the west, you will Find the Video Resource
Centre on your right hand.(24) We have educational videos and documentaries, as well as major
motion pictures. We ask that you pay attention to the tag on the video that you pick up, as many
of our documentaries are for on-site viewing only and may not be taken out of the library. To the
west of the Video Resource Centre is our Satellite TV Station.(25) Here we stream the news from
Channel 19 for most of the day.
Student: How many channels does it have?
Mr. Smith: (laughs) It does have nearly 200 channels, but we general-ly will give top priority to
channels with some big events, like presidential addresses or other breaking news. Dur-ing the
coverage of the presidential debate, students will take a break from studying and flock to watch it.
Last but perhaps most important is the Enquiry Desk. It's just on the left-hand side when you walk
into the library,(26) so it’s impossible to miss it. If you have any questions about how to use
equipment or where to find something, come and ask the assistant. Don’t be shy, because that’s
what they’re here for!

61
62
 Unit 5: Flow chart completion
II. Các bước làm bài
Check-up 1.

1. cut the apples 2. apples with sugar 3. blackberries and apple

4. (a) baking dish
 5. flour and butter 6. sugar


7. on top 
 8. 30 minutes

Good morning, everyone. Today we’re going to make Apple and Blackberry Crumble. So, I hope
you’ve all bought your ingredients. Ready? Now, let’s get straight on with cooking. First, you peel
the apples, and cut them into slices.(1) OK? Don’t forget to take the middle out of the apple. Now,
put the sliced apples in a pan and cook them with some of the sugar.(2) In about 10 minutes they
should be nice and soft. Right? Now, mix the blackberries and apple together and put them into
the bottom of a baking dish.(3) (4) That’s fine ... Now, the next thing to do is rub the flour and butter
together(5) with your fingers until it’s in tiny pieces, like breadcrumbs. Then add the sugar,(6) when
it’s ready, put the crumble mix on the top of the fruits(7) and bake it all in the oven for 30
minutes.(8)

Áp dụng các mẹo

Mẹo 1: First 🡪 Now 🡪 the next thing to do is

III. Mẹo làm bài

Check-up 2.

1. mobile in 2. in the doors 3. to the supervisor 4. examination number

Question Tapescript
Student: Excuse me.
(1)
Receptionist: Yes?
mobile in Student: Can I take my phone into the exam, if I switch it off?
Receptionist: Your mobile? No. No mobiles are allowed in the exam hall. You can
put it in your bag, though
Student: OK, but then what do I do with my bag?
(2)
Receptionist: Bags go in the lockers, down the corridor on the left. There are
in the doors keys in the doors. Just lock the door and take the key with you. Over here, look,

63
 have a look at the poster. When you've put your things away, go to the main
(3)
door of the exam hall and show the supervisor your student identity card.
to the
supervisor
Student: Oh, OK. I see so, I show my identity card at the door and then when I
(4)
get into the exam hall, I need to look for my examination number. Is that the
examination same number as my identity card?
number Receptionist: Yes, that's right ... the same number.
Student: So where should I look for it?
Receptionist: Your examination number will be on a desk.
Student: Ahh.. right. Thank you very much.
Receptionist: No problem. Good luck.

IV. Luyện tập

Exercise 1.

1. F 2. E 3. A 4. C

Question Tapescript
(1) F Mac: Hi guys. Is everyone set to study for the exams, then? Does anyone have
any hints about how to get ready for them? I'm not sure where to start, really.
Any ideas, Barbara?
Barbara: Well, Mac ... there are lots of things we could do. I mean we could start
by looking at old exam papers, or we could go through all the lecture notes for
each subject. What do you think?
Mac: I think it's better to through this lecture year’s notes first. I mean, the exam
topics might have changed since last year. Do you agree, Gerry?

Gerry: Yeah. I think you're right. The lecture notes will tell us what the main
(2) E
topics of the subject are. Do you think we could ask the tutors what the exam
topics might be?
Mac: I think we could ask and they might tell us roughly what to look at, but I
don't think they'll tell us exactly what the topics will be.

Barbara: I think it's a good idea to ask them, just to know what to focus on. So
(3) A
what's next? What do you think about reading all the books on the reading list?
Gerry?
Gerry: Ahhh ... I don't think that's a very good idea. ... we can't read all the
books.

64
 Barbara: I think you're right. What I think we have to do is try to remember the
most important details and arguments from the main writers and be ready to
use them in the exam.
Mac: Yeah. OK. Then the next thing to do is look at old exam papers and see
what kind of questions we might get.
Gerry: Yes. That's where the old exams will help ... looking at the type of
(4) C
question.
Mac: Right. So when we've worked out which topics we need to study and
remembered the main ideas, we can look at old papers and write a few practice
questions.
Barbara: Yes. And that I'll help us [fades out]

Exercise 2.

1. right exam paper 3. the instructions

2. your examination number 4. how long

Question Tapescript
Tutor: Morning, everyone. I thought we’d get together today and just talk
(1)
about
exam techniques. I'm sure everyone has different ideas about them. So
right exam shall we find out what you do first when you get into an exam?
paper Gerry: Check that you have the right exam paper?

(2) Tutor: It sounds funny, but students do actually answer the wrong exam paper
sometimes! So, check that it’s your exam, first. Then what?
your
Gerry: Write your examination number on the answer sheet?

examination
Tutor: Well, it might sound obvious, but writing your examination number at the
number
beginning of the exam can be a good idea. Apart from making sure the examiner
knows who wrote the exam, can anyone say why?
Mac: It can help you relax.
Tutor: Yes, that’s right. Doing something easy like that gives you a chance to
(3)
calm down. Right, so what do you do next?
the Barbara: Read the questions carefully?
instructions Tutor: Well, before you read the questions, what should you do?
Mac: Read the instructions.
(4) Tutor: Yes. You should read the instructions next. You need to know how many
questions you have to answer, and whether you have to answer all the
how long
questions, or only some. What other important information do you need to
check before you start?
Gerry: How much time you have?

65
 Tutor: Yes, Gerry’s right. You need to make sure that you know how long the
exam is, so you can manage your time properly.

Exercise 3.

18. film title 19. calendar 20. number of tickets

Question Tapescript
Most of our exhibitions are free, but you will need a ticket for some of the
(18)
special ones, like the 3D film shows. So let me explain how you get a ticket
film title online. Of course, you can do this directly at the ticket office, but if there’s a long
queue, you can book online on your mobile. So, go to our home page and
choose the ‘events’ button. Then click on the film title.
That’ll take you to the next window. In the right hand corner you’ll see a little
(19)
calendar. Choose the date on the calendar and then go to the next window.
calendar

There’s a drop down box there for you to choose the time and another one for
(20)
the number of tickets. Careful on that page ...
there are different prices for
number of adults and children. When you’ve done that, go to the final page and choose
tickets your payment method.

Exercise 4.

6. aircraft 9. releases heat

7. freeze 10. last longer
8. ice

Question Tapescript
(6) Tutor: All right, let's go back to the section in your essay on cloud seeding. Apart
from your silver nitrate / silver iodide mistake, you've missed a few bits out.
aircraft
Student: Have I?
T: I'm afraid so. What I'd like you to do is talk me through the process of cloud
seeding, what it involves and so on, and I’ll stop you if you've forgotten
something. OK?

66
 S: Fine. Well, first of all silver nit, er, iodide is fired into the cloud from the
ground using a rocket.
T: Good, and you could mention that sometimes it's dropped from above by
aircraft
(7) S: Right, and this is the first stage, the primary stage, which is called static
seeding. The silver iodide causes a chemical reaction with the tiny water drops in
freeze
the cloud, and they freeze.
(8) T: OK, so you've got millions of tiny ice particles because the water droplets in
the cloud freeze. What happens next?
ice
S: Next, er, there's a process called riming. R-I-M-I-N-G. That's when the ice
particles, well, they join up to form bigger pieces of ice, and when they're heavy
enough, they fall from the sky.
(9) T: Good, and then?
release heat S: Well, as they fall, they turn to rain or snow. And, er, well, that's it, isn't it?
T: Well, usually, yes, but you've mentioned that there's a first stage, a primary
stage, so surely you should have mentioned …?
S: Oh, the secondary stage.
T: Which is known as?
S: Dynamic seeding, of course, how could I have left that bit out? Let me think.
OK, so the water droplets turn to ice, and, er …
T: What happens when water freezes? When anything freezes, for that matter.
Something that may seem surprising.
S: Oh, of course, it releases its heat.
(10) T: Exactly, it releases heat. And what can happen to a cloud when freezing water
inside it does this?
last longer
S: The cloud gets bigger, and contains even more moisture.
T: Exactly, and not only do they become bigger, but they also...?
S: They, er, produce storms. Ngo, hang on, that's not right. They last longer,
that's it.
T: Right. They last longer, which means they can be seeded again to produce
even more rain.

Exercise 5.

1. youth club 4. record book

2. welcome pack 5. badge

67
 3. coordinator

Question Tapescript
(1) The Duke of Edinburgh's Award is a programme of activities designed to help
young people from all backgrounds develop personally. There are three levels:
youth club
Bronze, Silver and Gold, and for each level participants have to complete a series
of activities in four categories: volunteering, physical, skills, and expedition.
This talk will explain what you have to do in order to get a Bronze award. The
first thing you need to do is find a Duke of Edinburgh centre near you. This could
be your school, college. or youth club.
(2) Then you'll need to pay a small fee to enroll in the programme. Once you've
enrolled, you'll get a welcome pack which explains the four categories in more
welcome pack
detail.
(3) Then you can start planning what to do. You can do many different types of
coordinator activity for each category, but you must get them approved by your Duke of
Edinburgh Coordinator before you start so you don't waste time doing
something which is not approved.
The other important person is your assessor. This is the person who will certify
(4)
that you've completed each activity by signing your record book.
record book
(5) After you've completed all the activities in the time given, your assessor will
send your record book results to the operating authority, who will check it. If
badge
everything is satisfactory, you'll get your certificate and badge to confirm you've
completed the award. And after that, you can start working on the Silver award!

Exercise 6.

8. sign 9. reception 10. membership card

Question Tapescript
Leisure centre manager: Now, the final thing I want to talk about is how to join
(8)
the Park Hill Leisure Centre and enroll for the classes. First you need to complete
sign an enrolment form with some of your personal details, including your address
and telephone number and the name of your school. If you're under sixteen
years old, then you'll also be required to get your parents' permission to take

68
 part in the classes. Please ask one of your parents to sign the authorisation form
attached to the enrolment form.

(9) You'll find the form in your information pack. When you've done this, you just
hand the forms to reception. You can pay an annual subscription of twenty
reception
pounds, or alternatively, you can pay each time you use the facilities.
(10) There is a one pound sixty admission fee in this case. Whether you decide to pay
membership in one go or with each visit, you still need to complete the forms in your pack
card and become a member. Once we have the forms, we'll send your membership
card to your home address. All you need to do is show this card every time you
come to the centre, and if you want to book a class, you just need your
membership number on your card.

Exercise 7.

1. question 4. system
2. general, specific 5. relevance
3. make notes

Question Tapescript
(1) Tutor: Hi, James. How's your alternative energy research project going?
question James: To be honest, I'm a bit confused about how to do the research for all the
different energy types.
Tutor: Well, the first thing to do is to make sure you focus your question,
otherwise you'll have too much to read and you won't be able to select the key
arguments.
(2) James: So how do I do that?
general, Tutor: Start with the general topic of alternative energy and then keep asking
specific questions until you've narrowed the topic down to one particular area. Then,
when you have your question, make a list of the reading you will need. This list
should be general to give you some background but remember you'll need to
focus on the issues related to the question, so the reading list should also be
specific to the actual energy source you've chosen, whether it's wind or solar or
wave power.
(3) James: And then start reading?
make notes

69
 Tutor: Absolutely. You need to start straight away, but don't forget to make
notes as you read otherwise you won't be able to keep track of ideas for future
reference purposes.
(4) James: Yes, that makes sense. I think that's my main problem - I don't recall
where I've read different ideas so I can't find them again later. And my friends
system
have warned me that not recording ideas in a system can really hinder your
progress.
Tutor: Your friends are right - it's a common problem amongst students. You
need a system. Anyway, once you've done the reading and made all your notes,
you need to organise them so that you can analyse and think about what you've
read.
(5) James: But I prefer to just start writing and then go back and look at my notes
later.
relevance
Tutor: Hmm ... I wouldn't recommend it. I think you need to give yourself more
time to digest the material and arrange it into some kind of system ready for
analysis in terms of relevance to your research question.
James: Well, that's a great help. Thank you, Professor Jenkins.
Tutor: You're welcome. Come and see me again if you have any more
problems.

V. Bài tập về nhà

Exercise 1.

5. daylight 6. sun 7. country 8. willing to

Question Tapescript
(5) Phil: Well, what about if we analyse the costing process as part of our project?
daylight Tutor: That's an excellent idea, Phil. OK, so let's imagine that we want to
forecast the cost of producing solar energy. How could we do that, Jackie?
Jackie: Um, well, I think we'd have to start by working out how many hours of
daylight there are in the UK per year.
(6) Phil: The Meteorological Office would have data on that.
sun Jackie: Then estimate the number of hours of sun to get a rough total.

70
 (7) Phil: And then I suppose we'd need to work out how much it would cost to
supply the average home with solar power, and then extrapolate that to get a
country
number for the whole country.
Tutor: Good, and don't forget the price of power conversion stations - this will
have a significant impact on overall expenditure. And there's one more factor
you haven't taken into account yet, regarding the consumers.

(8) Jackie: Um ... whether they would change from traditional to renewable energy?
willing to Tutor: No, but think about what might make them change?
Jackie: Oh, yes. How much they would be willing to pay.
Tutor: Exactly. Well done.
Exercise 2.

1. the driver 2. 7 (seven) 3. picture 4. discounts

Question Tapescript
(1) Tour guide: Naturally, there's a charge for all these attractions, but you can get
fifteen per cent off if you have an Explorer Pass. If you don't have a pass but
the driver
would like one, the driver here has application forms.
(2) Just ask him for one and fill it out while on the tour. Then you hand it in to the
tour office. Normally, it costs $10, but this year it's just $7!
7 (seven)

(3) When you hand it in, you'll get your picture taken for the card on the spot, and
then your card is ready to use! Remember to show it whenever you pay for
picture
anything!
(4) The discounts apply not just to tourist attractions, but some bars and
restaurants. Basically. everywhere you see a red explorer symbol.
discounts
Ah ... We're coming up to the historical district now ...

Exercise 3.

1. the format 4. boost your vocabulary

2. past exam paper 5. register
3. test preparation course

71
Lecturer: Well, there are only a few months before the end of the term and that means you have
to apply for university soon. I know both of you want to study in English speaking countries, how
are your preparations and research about that going?
Maggie: Yes, good thanks – I’ve narrowed it down to a shortlist of 3 universities in England.
Chris: And I’ve found courses in Edinburgh and Warwick that I’m interested in.
Lecturer: Great, as I’m your personal academic advisor, I thought today, as we have some time,
we could talk about how to prepare for the IELTS test which you will have to take in order to study
in the UK. It is important to do as well as you can on the test to ensure you get accepted on to the
courses you want. What do you know about the test?
Maggie: It’s a famous test, that’s all I know. I’ve definitely heard about it before.
Chris: I know it has a listening, reading, writing and speaking section.
Lecturer: Great. You know some of the basics. How do you think you can best prepare for the
test?
Chris: I would say that it’s important to know the format of the test. What the sections are, how
long you have to complete each section, that kind of thing.
Maggie: Yes, and I guess it would be important to know about the types of questions that they
commonly ask on the test.
Lecturer: Ok, good. Well I’d agree that the first and most important thing to do is to focus on
understanding the test format.(1) If you know how the test will be carried out and what each
section is like, then you will not be surprised by anything on the test day. Imagine if you didn’t
have any idea about the format. The whole thing would be really confusing. And I think your point
Maggie about knowing the different question types that can crop up really comes under this
heading. The best place to find out about the test format is on the IELTS website.
After that it’s really a good idea to try a past exam paper.(2) Try the past exams found in the
Cambridge IELTS series or online on websites such as ieltstutors.org. Trying a practice test such as
this will help you to see what your strengths and weaknesses really are. This’ll help you to
diagnose problem areas that you need to work on.
Maggie: But what if we do badly on the practice test?
Lecturer: Well your English should be good as you have studied in an international school but If
you do poorly on the practice test, then you need to really think about taking a test preparation
course.(3) This will help you prepare for the different question types. Now, we don’t run test
preparation courses here at the school but there are plenty of language schools in the center of
town which run these types of courses.
Chris: I think it’ll be hard to fit that into my schedule as I have to prepare for my exams. But, I’ve
heard of online preparation courses which let students work in their own time without the
pressure and deadlines of a normal school.

72
 Lecturer: That sounds like a great alternative. Particularly for the writing and speaking modules
which are very difficult to improve on if you don’t receive good feedback from an expert.
To improve your listening and reading I would suggest doing as many past exam papers as
possible and learning from your mistakes. This is a great free way to improve your abilities before
the test. You should always time yourself so you get used to the conditions in the exam.
Make sure you learn new words which you encounter in the reading test as this will boost your
vocabulary and end up helping you improve your other skills as well.(4) The best way to do this is
that after you finish the test, you go back over the text looking for new words. Consult a
dictionary to help you with the meaning. Write new words in a vocabulary book and practice
them frequently. Try and use new word in speaking and writing as this will help to lock them into
your memory.
Chris: How about when we get closer to the time when we need to take the test? Is there
anything important we need to do then?
Lecturer: Well, that’s a good question. It’s important to register for your test as early as possible
to make sure that you get a place on the test on the day that you want.(5) Some tests get fully
booked a long time in advance, particularly in the period when people are applying to university
or trying to get on to scholarship programs.
Exercise 4.

1 discover 5. reward
2. make a plan 6. a friend
3. weekly goals 7. phone calls
4. easier; one step

Today I'd like to talk about how to be a successful student. First, you should discover who you are
and what you want to be.(1) We all have our own personalities, qualities, characters and
relationships. All those things together make us who we are. It's time to ask yourself: what kind of
person do you want to be?
Shakespeare said the world is a stage and we all play different roles. Well, what roles do you play?
A student or a teacher? A musician or a doctor? Write your roles down. For each role, what are
your responsibilities?
Then ask yourself, what would you want to do? And what would your future look like? How do
people get what they want? How can you make your dreams come true? One thing to do is to set
a goal and make a plan to achieve your goals.(2)
We all know that good things don't happen overnight, but you have to be prepared: you might
just have to work hard to make it happen. Remember...

73
 You need to make a plan for your goals. Write down your short-term goals and break them into
weekly goals(3) so you know exactly what you need to do each week. You will be surprised how
helpful this can be. Some projects are small and can be completed in a day. But then, there are big
projects like essays, reports, personal goals, ... difficult things that require planning, time and
effort. So you can plan personal and academic goals on the monthly and weekly planning pages of
your list. Make it easy on yourself. Break down your projects or goals into small, easier steps and
work towards them one step at a time.(4)
When you finish your plan you should start to do it. Once you get going, it's much easier to
continue. You can reward yourself with a treat,(5) for example some healthy snack or game, for
making progress on a project. You can work with a friend and encourage each other.(6) You can
design your own study schedule and stick to it. But, be in control. Don’t interrupt your study time
for phone calls or TV shows.(7)
When you finish studying, you should review and check all completed tasks, mark unfinished tasks
with a future date and get ready to do it the next day.
Now, let's just refresh our memories. First, to discover who you are and what you want to be.
Then, plan to achieve your goals. And last is to do it because you can.

Unit 6: Diagram completion

II. Các bước làm bài
Check-up 1

1. Internet 4. lounge
2. restaurant 5. manager
3. washing

Question Tapescript
Hello, everyone, and welcome aboard the Sunshine Express on our journey from
(1)
London to Naples. I'm Jane Sharpe, the train manager, and I hope you'll all enjoy
Internet the trip.
Before we depart, I'd like to tell you a bit about the train and its facilities. Now,
we're here on the observation deck, which is where you'll probably spend most
of your trip, as it offers the best views, and directly below us is a, well, we call it
our leisure centre. There are some games machines, a television, a small library
and so on. If you've brought a laptop or computer with you, you can also get
onto the Internet here, as it has full wi-fi capability.

74
 (2) There's also a small bar where you can get tea, coffee and light meals. For lunch
and dinner, you'll use the restaurant car which is at the front of the train. You'll
restaurant
have breakfast in your cabins, by the way, which will be brought to you by your
steward.
(3) The two cars behind the restaurant are where you'll find the second-class cabins.
Each cabin has seats which are changed into beds at night. You'll also find a
washing
simple basin for washing, and a small fold-down table.
First-class passengers, your cabins are at the back of the train. To get to them,
(4)
you'll need to pass through the lounge. This can be used by everyone during the
lounge day, but is exclusive to first-class passengers after 6 p.m.
Right at the back of the train, basically as far as you can go, is my office. If
(5)
anyone needs to see me, though, please use the phone in your cabin rather than
manager coming to the office. Just press one and you'll get me. If I'm not there, tell your
steward you need to see the manager, and he or she will look for me.

III. Mẹo làm bài

Áp dụng các mẹo

Mẹo 1: Before, now, behind, at the back of

Mẹo 2: Get onto

Lunch and dinner
Simple
6 p.m.

Check-up 2
1. derrick 2. helicopter pad 3. support tower 4. crane

Question Tapescript
(1) I'm going to start this lecture by describing the structure of an off-shore oil rig.
Well, to be accurate, we should call it an oil platform. If you look at the diagram,
derrick
you can see the top part of the platform, floating on the surface of the water.
The tall tower in the center of the platform is called a derrick. That’s D-E-R-R-l-C-
K.
(2) The derrick is where the drilling machinery and lifting equipment is installed.
OK? Now, if you look about half way down the diagram on the right you can see
helicopter
a helicopter. It’s parked on the helicopter pad.
pad

75
 (3) Helicopters are used mostly to transport employees to and from the platform
when they have free time. Now, if you look underneath that, at the very bottom
support tower
of the platform you can see one of the four support towers.
These support the rest of the platform. These metal structures are usually
(4)
attached to the sea bed by long cables. Right, now the last part of the platform
crane I’m going to describe is on the other side, just above the level of the water. It’s a
crane, that’s spelt C-R-A-N-E. Cranes are used everywhere in construction, but
this one is specialist equipment for lifting heavy spare parts at sea. In fact, apart
from the derrick you can see three cranes in the diagram.

IV. Luyện tập

Exercise 1.

1. Japan / Su 4. Emilio/ Italy

2. Charlie / Mexico 5. Marti/ France
3. Shirley/ Germany

Question Tapescript
(1) A: All right, Ms. Hee. Let me just check this information. Is your first name
spelled S-U-E?
Japan/Su
B: No, it’s not. It’s spelled S-U, no E the end. It's not an English name.
A: Thank you. And you arc from Korea. Correct?
B: No, I’m not from Korea. I come from Japan.
A: I see. Su, so you are Japanese.
(2) A: Hello. Mr. Smith. What's your first name?
Charlie / B: My first name is Charlie. It's spelled C-H-A-R-L-I-E.
Mexico
A: C-H-A-R-L-I-E. OK, Charlie, do you come from Brazil?
B: No. I don't. I come from Mexico.
A: So you are Mexican.
B: Yes, that's right.
(3) A: Good morning. Can I help you?
B: Yes, I’d like to reserve computer time.

76
Shirley/ A: Certainly. What’s your surname, please?
Germany
B: Maclain
A: Could you spell that for me?
B: Yes, it’s M-A-C-L-A-I-N.
A: Thank you. What's your first name?
B: Shirley. That’s spelled S-H-I-R-L-E-Y.
A: Thanks. Where are you from, Ms. Maclain?
B: Germany.
A: I see. So your mother tongue is German, isn't it?
B: Yea that's right.
A: When do you want to use the computer?
B: Next Monday morning, from 9 to II.
A: OK. That will be fine.
(4) A: Good aghfternoon. Can I help you?
Emilio/ Italy B: Yes, I’d like to enrol for the course.
A: Certainly ... what's your last name?
B: Beatty.
A: Could you spell that for me
B: Yes, it’s B-E-A-T.T.Y.
A: Thanks, Mr. Beatty. And what's your find name?
B: Emilio. That’s spelled E-M-I-L-I-O.
A: Thank you. Where are you from, Mr. Beatty?
B: Italy.
A: I see. So you are Italian.
B: Yes, that's right.
(5) A: Good afternoon. Can I help you?
Marti/ France B: Good afternoon. I'd like to join the tennis dub.
A: Certainly... what's your last name?
B: White.
A: Could you spell that for me?
B: Yes, it’s W-H-I-T-E.

77
 A: Thanks, Mr. White. And what's your first name?
B: Marti. That's spelled M-A-R-T-I.
A: Thank you. Where are you from, Mr. White?
B: France..
A: I see. So you speak French.
B: Yes, that's right.

Exercise 2

1. title box 2. bullet points 3. image

Question Tapescript
(1)
title box Beth: We want the presentation to look as if it’s been made by a team, don't we,
Edward?
I think we should have a one design for all the slides. Do you agree?
Edward: Oh, yes, of course. We don’t want a different colour for each slide. Shall
we design a slide now for the rest of the group to use?
Beth: Yes, let’s do that. Let’s have a look ... This slide has the program icon on
the title box. Shall we keep it there?
Edward: No, I don't think so. It hasn't got anything to do with the presentation.
Let’s take that off.
(2) Beth: Fine. And I think we should keep the blue bullet points. They match the
light blue title box. What do you think about putting images in each slide?
bullet points

(3) Edward: Oh, absolutely. I think we should put at least one image on each slide.
image Beth: Good. We’re agreed, then. Let's send this slide to the others, shall we?

Exercise 3

6. job sharing 7. 27% 8. work from home

Question Tapescript

78
 (6) Because we want our employees to be happy, we carried out a survey recently,
to find out which working patterns are really most popular. In general, our staff
job sharing
prefer to work at the office. In fact, nearly half come in during regular office
hours ... you know, from 9.00 to 5.00. Anyway, we also asked about part-time
work, working from home and another option ... [pause] job sharing.
(2) Job sharing is a kind of part-time work, where two people share the
responsibilities for one full time job. Anyway, we found that only 5% of our staff
27%
wanted to share a job. So, it’s not very popular, on the whole. But when it comes
to working part-time, we were surprised to find that 27% of our employees
would actually prefer it.
(3) That’s a very high number, really ... over a quarter of the s ta ff... And then it was
interesting to see that quite a lot of our staff - 20% in fact, would like to work
work from
from home.
home

Exercise 4.

27. 16% 29. 20%

28. near bus stop 30. 54%

Question Tapescript
(27) Tom: Ummm... we’ve already got some results from our first questionnaire. Do
you think we could use them?
16%
Tutor: I don’t see why not. What have you found out so far?
(28)
Tom: Well, the number of rooms was only important for 16% of the people we
near bus stop asked. It looks like a lot of students are quite happy to share a room. And even
fewer people were concerned about being near a bus stop, only 10%, in fact.
(29) Tutor: I'm surprised about that. But what about the distance from the
university?
20%
Tom: Well, that was quite important. Around 20% of the students we asked
wanted to be close to campus.
(30) Tutor: Mmmm ... that makes sense. And what about the cost?
54% Tom: Yeah, as we expected, the cost was by far the most important factor. More
than half the students were concerned with the cost - 54% to be exact.
Tutor: Only 54%? ... I thought it’d be closer to 80%!

Exercise 5.

79
 5. pilot’s 7. panel of lights
6. batteries 8. fin

Question Tapescript
(5) So let’s move on now to look at the submarine that took James Cameron so far
down into the ocean. If you look at the drawing of the Challenger you can see
pilot’s
the pilot’s chamber at the very bottom of the submarine.
(6) It’s a very small section where the pilot sits and controls the sub and all the
equipment on it. Now let’s have a look at how the submarine is powered. Going
batteries
up from the pilot’s chamber, in the middle of the sub, on the right hand side of
the drawing, you can see a whole section covered in batteries. They provide the
power source that takes the sub all the way to the bottom of the ocean and back
up to the surface again.
(7) Next to that there’s another important part of the sub ... Ummm ... You probably
realize that there’s no light at the bottom of the ocean, so the sub needs to take
panel of lights
its own. If you look at the back of the sub, in the middle, just next to the
batteries, you can see the panel of lights.
(8) They provide the light for filming and taking samples from the sea bed. And one
more part of the sub, which is important for navigation and to stop it spinning
fin
out of control, is the large fin at the back. You can see it at the back of the sub,
at the top of the drawing.

Exercise 6.

1. power plants 3. acidic compounds

2. natural events 4. snow or fog

Debbie: Hi, Roger.

Roger: Debbie! Hi. How are you?
Debbie: Oh ... I've been struggling with my Natural Earth assignment. It's proving to be really
difficult.
Roger: The one for Professor Black? Me too. I'm writing about volcanic activity. What are you
doing yours on?
Debbie: Acid rain. I thought that would be OK, but the process is realty complicated.

80
 Roger: Well, I can help you with it! I know a lot about acid rain. I studied the causes and effects
last year.
Debbie: Really? That's great ... I've done some work on the causes. I'm going to write that acid
rain is caused by sulphur dioxide from power plants and smelters.(1) Basically, this reacts in the
atmosphere to form acid rain.
Roger: Ah, but it’s not just sulphur dioxide, it’s also nitrogen oxides.
Debbie: Really?
Roger: Yes, from things like car exhausts.
Debbie: But aren't nitrogen oxides also caused by natural events, too?
Roger: Yes. (2)They're a minor factor, but I think they're worth mentioning. But, sorry, carry on ...
Debbie: Thanks. I might add that. So anyway, these emissions react in the atmosphere with water,
oxygen and oxidants to form acidic compounds like sulphuric acid.(3) These compounds then fall to
earth.
Roger: Are you going to mention the different ways they return to the ground?
Debbie: Do you mean wet and dry deposition?
Roger: Yes! So you've done a bit of background reading, then?
Debbie: Yes ... so if I've got it right, acid rain often comes down as rain, but also as snow or fog.
This is wet deposition.(4) I'm also going to define it as any form of precipitation that removes acids
from the atmosphere.
Roger: Yes, I think that's a good term to define it.
Debbie: Dry deposition.... Well. I think that's when the pollutants stick to the ground through
dust. I'm not really sure how to define it, though, compared to wet deposition.
Roger: Just think of it as any pollutants that are not caused through precipitation. That's probably
the best way. Did you know that sunlight can enhance the effects of acid rain as well?
Debbie: No, I didn't. There's so much to think about. I'm sure I'll go over my word limit.
Roger: Well, you sound like you know a lot about the subject. Just try and keep your focus. I've
had the same problem writing about volcanoes! There's just so much!

Exercise 7.

8. rotate 9. lose 10. the other direction

Question Tapescript

81
 (8) Emma: Right, shall we get started on some of the content?
rotate Tom: Yes, we haven't got that much time. Does anyone know anything about
their topics?
Alex: I know quite a lot about cyclones.
Tom: Do you?
Alex: Well, I studied them at high school. You know, cyclones usually start near
the equator. They need quite warm water to form. Above the warm water, the
vapour in the air forms clouds, and if there is low pressure, then these clouds
will start to rotate.
(9) Tom: Isn't it also the fact that the earth rotates too which makes the clouds spin
more?
lose
Alex: Yes, that too. Once they begin rotating, they can either lose momentum or
keep gathering momentum until they hit land - these ones are called mature
cyclones. Luckily, as soon as they hit land, they start to lose momentum and fade
away. Just because they don't have the warmth of the ocean underneath.
(10) Emma: Well, that's a relief!
the other Alex: They can still be really destructive. They're like a big circle of wind. They
direction blow strongly until the eye of the storm passes - you know, the centre, where
everything is really quiet, no wind or anything. But then the other side hits and
the winds blow lust as strongly but in the other direction! It’s just amazing! Yes, I
would really like to cover that.
Emma: Well, it looks like we've got it all arranged, then!

Exercise 8.
Task 1

1. e 2. b 3. a 4. d 5. f 6. c

Task 2.

1. suspicious of people 3. listen

2. beliefs and values 4. isolation

Question Tapescript

82
 (1) Today I'd like to continue from last week's lecture by looking at what helps
people successfully integrate into a new culture. Whereas the reasons for
suspicious of
migration are nowadays fairly easy to identify and largely related to employment
people
opportunities or political instability, the factors behind being able to adapt to
the new culture and create a new life are considerably more complex. Let's start
with an overview of the issues as shown on this diagram. Starting on the left of
the diagram there are two lists of factors: internal and external. It's important to
notice that the internal factors, in other words those based on an individual's
personality, are divided into positive factors - trusting others and acknowledging
that people are different, and negative - being afraid and being suspicious of
people.
(2) You might think that the list of negative factors would include discrimination,
but it doesn't because discrimination comes under the larger category of fear.
beliefs and
Now, what you should also notice is that the external factors are not labelled in
values
this way. It's much more difficult to know how to measure the affects of external
factors and whether they actually are external or not. The influence of family
relationships, climate, beliefs and values, and the ability to communicate in the
language of the new culture have wide ranging effects which are difficult to
measure and can distort any research.
(3) Now focus on the centre of the diagram, and you'll see this phrase: 'Coping
strategies'. This is important because studies have shown that people who
listen
integrate well into a new culture, and that is any culture by the way, are those
who have eradicated any negativity, and made positive choices, and adopted
coping strategies such as observing people, and taking time to listen and ask
questions in order to diminish the effects of culture shock. What we have
observed is that people who demonstrate positive coping strategies such as
observing, listening, and questioning end up by understanding the host culture
better and integrating quicker and more successfully.
(4) However, those who choose to be critical of the differences, and therefore react
negatively to the host culture, are likely to have increased feelings of alienation.
isolation
This alienation can tail off and become the beginning of acceptance if a person
has some positive experiences, but it usually deteriorates quickly into isolation.

V. Bài tập về nhà

Exercise 1.

1. digital 2. durable 3. side supports

Question Tapescript

83
 (1) Salesman: Thank you for taking the time to see me today, Mr Jones. I'd just like
to take a minute to outline our new step machines.
digital
Mr Jones: No problem, I'm interested in getting a few. We don't have any in the
gym yet.
Salesman: That's great. Well, let me talk you through the build of the step
machine. If you have a look at the sales brochure you can see what they look like
on page 14.
Mr Jones: OK.
Salesman: These machines are two metres tall, so they tend to stand out. The
tallest part is the holding frame. At the top there we have the main grips. These
grips, when they are held, monitor heart rate so that the user can check they are
working out at their optimum heart rate.
Mr Jones: That's great. And where does this rate show up?
Salesman: They'll be able to see it on the screen below. This screen is fully digital
and shows not only their heart rate, but the number of steps they've taken and
the distance they've travelled. On the panel there they also have a selection of
workouts. They can set it by distance, or time, or by the amount of calories they
want to burn. They can even set it to climb a famous mountain or hill, or walk up
the Leaning Tower of Pisa for example!
(2) Mr Jones: That's great, I like those more fun settings.
durable Salesman: And the great thing is you can have people climbing up Mount
Everest, for example, every day for ten years and this machine will still be in
perfect working order. It's made to last. It not only has a metallic spine but
durable pedals made from the most high-tech materials on the market.
(3) Mr Jones: And the machine works via a wheel in the centre? That's unusual, isn't
it?
side supports
Salesman: Yes, it is, but we find a central wheel lasts much longer than a pump
system. The central wheel is attached to a bracket which ensures each step
movement is as smooth as the last. The final feature I should point out to you is
the side supports, which ensure safety for all machine users. If users feel tired,
they can hold on to these and slow down their stepping!
Mr Jones: I see! Well, I think I might take three of them.

Exercise 2.

4. club lane 6. free swimming

5. school groups 7. toddlers’ pool

84
 Question Tapescript
(4) Receptionist: OK, follow me. Let's go up the stairs to the main equipment
room.... As you can see, we have all the treadmills, bikes and rowing machines in
club lane
here. And the weights are in the corner.
Brad: Great. And is that the pool over there? Can I use that with my
membership?
Receptionist: Yes, at any time. Just go through the glass doors on the left. As you
can see, the pool is dominated by the diving board at the far end. It’s
impressively tall, and on the right hand side of the pool you can see we have two
lanes. The first one is a slow lane for those who are trying to improve their
fitness. It gets really busy! The lane on the far right is what we call the club lane.
Because we reserve this for people who have membership, it is slightly less busy
and the members can get a really good workout in it.
(5) Brad: That sounds great!
school groups Receptionist: Yes, it is good. And then near us you can see a smaller area
sectioned off nearly halfway across the pool. This area is where we put the
(6)
school groups which come in the late afternoons during the week. Usually from
free about four. We keep them confined to that space so that the other end can be
swimming used for free swimming.
(7) Brad: And what is the little round pool for?
toddlers’ pool Receptionist: We call that the toddlers pool. It's not very deep, and the mothers
often bring their children in to teach them to swim in it.
Brad: Great. Well, I am glad I can use the pool. It will be good to vary my
exercise.

Exercise 3

27. long strides 29. lower

28. doughnut-shaped 30. retractable

Katie: Well, we were thinking of presenting each animal with a picture and describing their
physical characteristics.
Tutor: OK, but not in too much detail. That's just background information.
Ian: We’ll start with the jaguar. I'll introduce it by saying that the jaguar is a nocturnal animal and
the only species of the genus Panthera to be found in the Americas. Like any cat, it has whiskers
and it can move quickly. Its spine has great movement, meaning a jaguar can take long strides,

85
 sometimes up to five and a half metres.(27) This can make it a deadly predator as you can imagine!
Moving on to the fur ... Its fur is quite distinct. The markings are like black doughnut-shaped spots
(28)
on its otherwise yellow fur. People often confuse them with the leopard for this reason. Now
the tail is interesting. Although people think that the tail has stripes on it, the fur on the tail
actually is similar to the body with black circles around the lower section.(29) The jaguar is
generally a creature to be feared.... Oh. yes, I should have mentioned this earlier. Sorry. Like most
cats, it has sharp, retractable claws.(30)
Tutor: Yes, that's fine, but be careful. The jaguar is usually thought of as nocturnal, but strictly
speaking, its crepuscular, in other words, most active between dusk and dawn. But as long as you
mention this, you can put it under the umbrella of nocturnal. Is that all?
Katie: Yes, I think so. Thanks, Professor.

Exercise 4.

1. display 4. connect
2. signals 5. power
3. similar

Question Tapescript
(1) Salesman: Hi there, how can I help you today?
display Customer: Yes, I need to buy a mobile phone, but I'm not really familiar with
them.
Salesman: I see. What kind do you need?
Customer: Well I just need a really simple one. Actually, I really don't know
about them at all, could you explain the different parts to me?
Salesman: Sure, no problem. Here is a standard phone. The part that looks like a
clear plastic is a liquid crystal display, or LCD. This is where you can see all the
information on your phone.
Customer: OK, got it
(2) Salesman: The holes at the top are the speaker where you hear people on the
other line, and at the bottom, of course, is the microphone. This is where
signals
people's voices are converted into digital signals. It's sensitive, so you only need
to speak into it using a normal voice.
Customer: Alright.
(3) Salesman: The part with all the numbers is called the numeric keypad. It’s very
similar to ones on landline telephones, but there are a few important
similar
differences.

86
 Customer: Oh, what are they?

(4) Salesman: There are other buttons specific to the mobile phone. The send
button is pressed after dialing in a number to connect the call. The end call
connect
button is also used to turn the phone’s power on and off.
(5)
Customer: That definitely is different from the telephones I'm used to.
power
Salesman: Don't worry about it, ma'am. This cellular device is very intuitive and
user-friendly.
Customer: Well, tell me about the prices for different phones.

87