 WARM-UP – OPENING HOURS

Work in pairs. What should you say in the following situations? Use the list of 3ServiceCounters and
3ServiceCentres for your answers.

The caller asks if there is a 3ServiceCounter in Causeway Bay.

Tell the caller the address and telephone number of the 3ServiceCounter in Mongkok.

The caller asks if there is a 3ServiceCentre in Kowloon.

Tell the caller the opening hours of the 3ServiceCentre in Hong Kong.

The caller asks for the location of the 3ServiceCounter in Aberdeen.

Tell the caller the address and phone numbers of the 3ServiceCounter in Tsuen Wan.

Check your answers with another pair.

 STANDARD TELEPHONE LANGUAGE (cont.):

The caller asks if any 3ServiceCentres are open on public holidays.

The caller asks if any 3ServiceCentres are open on Sundays.

The caller asks where she can change her mobile number in Shatin.

Tell the caller the opening hours of the 3ServiceCentre in Kowloon.

Tell the caller the location and phone numbers of the 3ServiceCentres in Hunghom.

Thank the caller and say goodbye.

--- 3ServiceCounter Location

Flat J2 on G/F, Lai Wan Building, Nos. Front Portion, G/F, 74 Percival Street,

33, 37-55 Shau Kei Wan Rd, No. 1 Tai Causeway Bay
 
Hong Street Tel: 2881 5985

Tel: 2904 8365

Portion of G/F, Prime Mansion, Shop 107, 1/F, Hutchison House,

183-187 Johnston Road, 10 Harcourt Road, Central

 
Wanchai Tel: 2187 2082

Tel: 2574 7726

G/F., Shop 7 & 17, King's Centre, Shop 1, G/F, Unicorn Trade Centre, No. 127

193-209 King's Road, North Point   Des Voeux Road Central, HK.

Tel: 2807 1631 / 2570 0230 Tel: 2815 9122 / 2850 5113

Shop 1A, G/F., Site 1, Aberdeen G/F., 20 Yee Wo Street,Causeway Bay

Centre, 19-23 Nam Ning Street, Tel: 2882 5991 / 2882 5996
 
Aberdeen

Tel: 2518 8060 / 2518 4427

Shop No. 720A on Level 7, The Shop A,G/F, M/F & 1/F, Lee Kwan Building,

Metropolis Mall, 40-46 Argyle Street, Mongkok

 
6 Metropolis Drive, Hunghom Tel: 2396 8085

Tel: 3162 3413

G28A, G/F, Commercial Podium of Shop Nos. B01, B02 & B03 in Basement,

Site 2, The Elegance at Sheraton, 20 Nathan Road,

 
Whampoa Garden, Hunghom Tsimshatsui

Tel: 2773 1459 Tel: 2128 6124

G/F, 24B Jordan Road G/F., Silver Commercial Building, 719C Nathan

Tel: 2730 3510   Road, Mongkok

Tel: 2396 7385 / 2396 6794

Shop 282, Level 2, New Town Plaza, Shop A137&A138, 1/F, Nan Fung Centre,

Phase I, Shatin   264-298 Castle Peak Road, Tsuen Wan

Tel: 2696 4276 Tel: 2415 0962

Shop 2A & 2B, Level 3, Shatin Plaza, Shop A2, G/F, Wing On Mansion, 22-28 Tai Ho

Shatin Rd, Tsuen Wan.

 
Tel: 2696 3449 / 2698 5284 Tel: 2417 1761

Unit No. 5T055, Level 5, Arrivals      

Hall,
 Hong King International Airport,

Chek Lap Kok, N.T.

Tel: 2186 7108

Service Scope of 3ServiceCounter

Service Enquiry/ Change of Service/ Reconnection/ Report Lost/ Pick Up & Drop Off Roaming Rental

Handset/ Transfer of Ownership/ Change of mobile number

New subscription/ Trade-in/ mobile number porting/ handset/ accessories/ stored value SIM purchase/

Others

Room 701, 7/F, Aon China Bldg.,    

29 Queen's Rd C.

Monday to Saturday: 9AM to 8:30PM  

Sunday & Public Holiday: 10:30AM to

7:30PM

Shop B01, B02 & B03 in Basement,    

Shopping Arcade at Sheraton, 20 Nathan

Road,
 
Tsim Sha Tsui

Mon - Sat: 10:00 AM - 9:00 PM

Sun & PH: 11:00 AM - 8:00 PM

Service Scope of 3Service Centre

Service Enquiry, Change of Service/ Reconnection/ Report Lost/ Roaming Handset Rental Service, Transfer

of Ownership, Change of mobile number.

New subscription, handset upgrade, mobile number porting, handset/ accessories/ stored value SIM

purchase & Others

How many departments are there at 3? List them below.

1. 2.

3. 4.

5. 6.

 LISTENING – GIVING DIRECTIONS (Getting Ahead 4.1))

Listen to the receptionist talking to three visitors. Match the numbers to the department.

first marketing

second personnel

third after-sales

Now listen to three conversations and mark these places on the floor plan below.

1. Mr. Lee’s office 2. Ms. Jones’s office 3. Mr. Tan’s office

 LANGUAGE FOCUS:
 Asking for directions

Excuse me, I’m looking for the…

Could you tell me where the … is/are, please?

Giving directions
Yes, of course.
It is / They are… …upstairs / downstairs
…on the 1st / 2nd / 12th / 14th floor
…at the end of the corridor
…the 1st / 2nd / 3rd door on the left / right
…next to the…
…opposite the…
...between the....

Thanking

Thank you very much.

Responding

Not at all. / You’re welcome. / It’s my pleasure.

PRACTICE:

Student A - Label the offices below with the following:

.
Personnel Department Accounts Department Conference Room

Listen and answer student B’s questions.

Student A - Ask Student B for directions to the following:

Training Room Ms. Lee’s office Canteen

PRACTICE:
Student B - Ask Student A for directions to the following
.
Personnel Department Accounts Department Conference Room

Label the diagram below.

Student B - Label the offices above with the following:

Training Room Ms. Lee’s office Canteen

Answer Student A’s questions.

LANGUAGE FOCUS 1:

Asking for directions

Excuse me, I’m looking for …

Could you tell me where the … is/are, please?

Stating location

Yes, of course.
It’s… …on Hennessy Road
There’s one… …on Wellington Street
…on the corner of Queen’s Road and Chater Road
…near the… | …next to the…
…between the… and the…
…opposite the…

Thanking

Thank you very much.

LANGUAGE FOCUS 2:
 Asking for directions

Excuse me, I’m looking for a…

Could you tell me where the … is/are, please?

Giving directions

Yes, of course.
Go along [… Road]… and turn right | left into [… Street] and then left/right into […Road]
Cross the bridge
Go past the traffic lights
Go through the tunnel
Go under the flyover
And it’s on the left | right …near the…
…next to the…
…between the… and the…
…opposite the…

Thanking

Thank you very much.

Responding

Not at all. / You’re welcome. / It’s my pleasure.

PRACTICE:

Look at the map of the different parts of a company. Where are you if you follow the directions on the next
page? Work in pairs.
 1. It’s between the Kent Building and Factory C, and opposite the warehouse. ______________________
2. It’s just behind the vistors’ car park, near the gymnasium and the social club. _____________________
3. It’s next to the first staff car park, just above the Sales department. _______________________________
4. Go in the main entrance and turn left. Go past the Essex Building on left, then take the first right, and it’s
the building on the left. ________________________________
5. Come out of reception. Turn right into the street. Go past the gymnasium and sports field on your right.
Follow the road on the left, and you will see it just in front of you. __________________________

Work in pairs. Ask your partner the following:

Where is the Purchasing Department?

I’m in the Purchasing Department. How do I get to the Training Department?

I’m in the Training Department. How do I get to the Sport’s Field?

I’m I’m at Factory A. How do I get to the Main Entrance?

W o Where is Marketing?
 FINDING YOUR WAY - ROLE PLAY

STUDENT A

ROLE-PLAY 2

Study the street map below. Ask Student B for directions.

1. You are on Cross Street. You want to know how to get to the 3ServiceCounter.
2. You are at the hotel on Argyle Street. You want to know how to get to the post office.
3. You are at the 3Shop. You want to know how to get to the AON China Building.
4. You are at the hotel. You want to know how to get to the library.
STUDENT B
ROLE-PLAY 2

Study the street map below. Ask Student A for directions.

1. You are at Whampoa Garden. You want to know how to get to the taxi stand.
2. You are at Wing On Mansion on Des Veoux Road. You want to know how to get to the
3ServiceCentre on Jordan Road.
3. You are at the MTR. You want to know how to get to the Shopping Arcade at the Sheraton.
4. You are on Metropolis Drive. You want to know how to get to the cafe
 PRACTICE EXERCISE:
Use the diagram of the company in the previous exercise. Select the right preposition.

on next to between near the opposite across

from in front of

1. The warehouse is _________________________ Factory B and Training.

2. Kent is ____________ Factory A.

3. Personnel is ________________the Gymnasium & Social Club.

4. Marketing is ___ the first floor.

5. Purchasing is ____ the left of training.

6. Reception & Security is __________ the main entrance.

7. Purchasing is _____ the corner across ________Sales and Marketing.

8. The Sport’s Field is _______________ the Visitor’s Car Park.