Engagement NC-EK-4777 Chat Transcript - Namecheap

Time Zone - GMT (UTC +00) 28 December, 2022

[12:08:37] Julius Yawson : Hello

[12:08:48] [Dharani Sampathkumar joined the chat]

[12:08:58] Dharani Sampathkumar : Hello, you've contacted Live Support! How may I help you today?

[12:09:40] Julius Yawson : I'm running an application on one of my sub-domains and its not showing.

[12:10:02] Dharani Sampathkumar : Please specify the domain name.

[12:10:16] Julius Yawson : https://mlink.techmindsgh.xyz/

[12:13:47] Dharani Sampathkumar : Please hold on let me check.

[12:13:54] Julius Yawson : okay

[12:14:59] Dharani Sampathkumar : Please let me transfer our chat session to the Hosting department representative who will assist you better with your
particular request.

[12:15:06] Julius Yawson : okay

[12:17:06] [Ilona Prymostka joined the chat]

[12:17:06] [Dharani Sampathkumar left the chat]

[12:17:24] Ilona Prymostka : Hello, I will assist you further. Would you please allow me a few minutes to look through your previous conversation?

[12:17:29] Julius Yawson : okay

[12:18:26] Ilona Prymostka : Could you please send me a screenshot of error on your site?

[12:18:54] Julius Yawson :

[Screenshot (631).png]

[12:19:24] Ilona Prymostka : Please let me 5-10 minutes to check it.

[12:19:57] Julius Yawson : okay

[12:24:54] Ilona Prymostka : Thank you for waiting, Julius. Please let me transfer our chat session to the representative who will assist you better with your
particular request.

[12:25:16] Julius Yawson : Okay

[12:25:44] [Kavya Sivakumar joined the chat]

[12:25:44] [Ilona Prymostka left the chat]

[12:26:08] Kavya Sivakumar : Hello, I will assist you further. Would you please allow me a few minutes to look through your previous conversation?

[12:26:16] Julius Yawson : Okay

[12:29:08] Kavya Sivakumar : Please give me 10 - 15 minutes to check.

[12:29:24] Julius Yawson : Okay

[12:37:04] Kavya Sivakumar : Please allow me to try renaming the .htaccess file for testing purposes.

[12:45:28] Kavya Sivakumar : Are we connected?

[12:52:32] Julius Yawson : Yes

[12:52:39] Julius Yawson : We are connected.

[12:53:02] Julius Yawson : Okay. you can rename the .htaccess file

[12:53:54] Kavya Sivakumar : Thanks for the clarification.

[12:54:03] Julius Yawson : ok

[12:57:15] Kavya Sivakumar : Please give me 10 minutes to check.

[12:57:49] Julius Yawson : okay

[13:04:22] Kavya Sivakumar : The renaming of the .htaccess file did not help. Please give me 10 more minutes to check.

[13:04:30] Julius Yawson : OKAY

[13:05:02] Kavya Sivakumar : Could you please let me know the correct database name of the website?

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[13:05:47] Julius Yawson : delrzrzk_mlink

[13:06:05] Kavya Sivakumar : Thanks for the clarifiaction.

[13:10:51] Kavya Sivakumar : According to my check, looks like the cause is invalid database connection details in
/home/delrzrzk/mlink.techmindsgh.xyz/application/config/database.php file. Please check this file to resolve the issue.

[13:11:13] Julius Yawson : Okay...I am checking

[13:11:56] Kavya Sivakumar : Sure, please take your time.

[13:16:57] Julius Yawson : It is working now.

[13:17:09] Kavya Sivakumar : Great, Please let me know if I can be of any other assistance at this moment.

[13:17:21] Julius Yawson : That is it for now.

[13:17:35] Kavya Sivakumar : Please spare your valuable minute to rate our engagement. Thank you for choosing Namecheap services! Have a nice day,
goodbye.

[13:17:46] [Thank you for your feedback]

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