Situational Judgment 1

Situational judgment 1
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Instructions
Before beginning the exercises, read the following
instructions carefully:
Take the exam in one sitting. There are 20 exercises.
Do not get distracted and at the end, note down your
total time spent from start to finish.
Perform the exercises as quickly as possible, since
time is a vital factor.
If you get stuck on a question, don’t spend too much
time on it and move on.
The time we give you is another factor that you should
consider. These sorts of tests are specifically designed
to be fast paced and tough to beat the clock.
Check the tips section for some tips to get better
results.
Answer questions regarding letters with the alphabet
below: "ABCDEFGHIJKLMNOPQRSTUVWXYZ".
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1. You are new in a work team, and your boss assigns you
a supervisor to teach you how to do your tasks. Soon,
you note this supervisor does not know how to do them,
and even you can do them better, but he still requires
you to do them his own way. How would you react?
Most Least
Effective effective
A. You keep doing your work your way no

matter what the supervisor says.
B. You talk to your boss and discuss the

situation.
C. You refuse to do the work because

they bring conflict.
D. You agree to do the work as the

supervisor says.
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2. You're the head of a company's work team. For the next
month, one of the employees is scheduled in his
contract to receive a salary increase. However, the
company's finances will not be able to meet this
increase. How would you react?
Most Least
effective effective
A. You fire the employee before the

increase is due.
B. You don't talk about it so the employee

won't note that he should get a raise.
C. You renew the employee's contract

with a lower salary than the company can
pay.
D. You make appointments with the

employee and discuss the situation.
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3. You've been working in a company for 15 years, and it's
been announced that there will be a promotion among
the staff. The promotion is given to a colleague with 1
year in the company and much less knowledge than you.
How would you react?
Most Least
effective effective
A. You resign from the company.
B. You talk to your boss about your

dissatisfaction.
C. You talk to your promoted colleague

and explain that he doesn't deserve the
promotion.
D. You continue working in the company

without saying anything.
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4. You and a colleague have been assigned to make a
financial report within 4 weeks. After two weeks you
have finished your part of the report, but your
colleague is on sick leave. How would you react?
Most Least
effective effective
A. You raise the situation with your boss

and indicate that the report cannot be
completed.
B. You ask your colleague to finish his

part of the report during his leave.
C. You do the part of your colleague's

report.
D. You wait until the remaining two weeks

have passed to report the situation.
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5. You're the deputy manager of a small company. For the
past few weeks you've noticed that employees leave the
company on Fridays two hours earlier than the schedule
indicates, affecting productivity. How would you react?
Most Least
effective effective
A. You inform the manager to take action

on the matter.
B. You fire employees who do this.
C. Appointing staff members to a meeting.
D. You ignore this, hoping that in some

time the situation will be fixed.
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6. You've been the company's tax manager for a week. In
one week there will be an inspection of the accounting
books by the regulatory body. When you check the
books from 2 years ago, you realize that they have
many mistakes. How would you react?
Most Least
effective effective
A. You inform your boss you are not

responsible for those books.
B. You try to correct them so that they

are ready for inspection.
C. You omit that you saw those mistakes.
D. You communicate with the previous tax

manager.
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7. You've been working in a small company for three
weeks. During this time you have not been able to
receive your salary due to a problem with the deposit.
Most Least
effective effective
A. You communicate with the company's

head and raise the situation.
B. You stop going to work until your

payment is cancelled.
C. You quit the company because your

salary has not been paid.
D. You explain your situation to the human

resources department.
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8. You're the vice manager of a franchise branch. You and
the manager are going to receive a 10,000 dollar prize
for productivity. Before this happens, you realize that
the manager has falsified the income statistics of your
franchise. How would you react?
Most Least
effective effective
A. You let the manager know you know

what he did.
B. You report what happened to the head

of the franchisees.
C. You omit to know what happened.
D. You wait for the manager to say what

he did.
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9. You're a customer service agent at an Internet
company. One day the network signal goes down and
you are informed that it will be restored within 8
hours. You have about 59 angry customers on the line.
Most Least
effective effective
A. You inform them that the signal will

arrive at any moment.
B. You put calls on hold and take a break

until the network signal arrives.
C. You explain to them that they will have

to wait 8 hours for the Internet signal.
D. You ask your supervisor to explain the

situation.
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10. You've been working in a company for 10 years. You
are currently assigned a trainee to teach him how to
perform your duties. This new employee does not
respect your authority and wrongly thinks he can do
the job better than you. How would you react?
Most Least
effective effective
A. You ask for a transfer to another

department.
B. You reaffirm your authority and

continue training him.
C. You express to your boss the situation.
D. You agree with him and decide to work

his way.
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11. You're the manager of a small franchise. Within two
days it will be the meeting of all national managers, for
this it was established that each franchise should have
in its report of benefits an increase greater than 25%.
However, your franchise did not achieve this. How
would you react?
Most Least
effective effective
A. You present the report and propose a

list of possible solutions to help increase
income.
B. You alter the recorded profit figures

to be greater than 25%.
C. You don't attend the managers

meeting.
D. You propose to postpone the meeting

to another date, in order to meet the
objective.
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12. You're a team leader. Last week you made the decision
to promote an employee who has been with the
company for 2 years because of his excellent
performance. This has caused another employee with
20 years in the company to complain. How would you
react?
Most Least
effective effective
A. You promote the employee with 20

years in the company and return the
employee with 2 years in the company to
his initial position.
B. You fire the employee with 20 years in

the company.
C. You explain to the employee with 20

years of experience that you will keep
your decision.
D. You fire the employee with 2 years of

experience in the company.
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13. You're new in your job. Your boss has given you
certain specifications for a report, but your experience
tells you that there is a better way to do this with
more quality. How would you react?
Most Least
effective effective
A. You make the report the way your boss

told you to.
B. You make the report as your

experience tells you.
C. You explain to your boss that his way

to make the report is wrong and you do it
your way.
D. You present the two versions of the

report to your boss and explain the
advantages of your version.
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14. You're a customer service agent. Two hours ago you
were ordered to tell a client that his documents are
ready, and that they will be given to him in a moment.
However, you are now being told that these will be
delivered within a week, the customer is angry. How
would you react?
Most Least
effective effective
A. You tell him to wait longer until he gets

tired and leaves on his own.
B. You apologize for the delay and tell him

his papers will come in two weeks, so
when they arrive sooner he'll be happy.
C. You apologize for the delay, offer him a

discount on his next transactions and tell
him to come back in a week.
D. You offer him an apology and indicate

that you will contact him when his
documents are ready.
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15. You're an employee of a law firm. For a few weeks
now, you've notice that your boss is giving you a lot of
assignments. The rest of the staff is almost always
free, but you're not. Your boss asks you to perform a
long list of tasks once again. How would you react?
Most Least
effective effective
A. You ask the rest of the team to help

you with the work.
B. You tell your boss you're not going to

do the work and to ask someone else.
C. You do all the work without saying

anything.
D. You tell your boss that it's unfair for

you to do so much work while the rest of
the staff doesn't.
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16. You're the chief of staff of a small business. For two
weeks you've been noting money being lost from the
cash register, and all your employees have direct
access to it. How would you react?
Most Least
effective effective
A. You fire some employees.
B. You limit access to the cash register.
C. You ask the staff to tell you who's

taking the money.
D. You do nothing and wait for the

robberies to stop.
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17. You're the manager of a small restaurant. For a month
you've noted that your customers have stopped going
there. One of your former customers tells you that
this is due to the bad attention of your staff, they
always attend people badly. How would you react?
Most Least
effective effective
A. You improve your restaurant's

advertising to get new customers.
B. You fire everyone and hire new

employees.
C. You hold a meeting where you raise the

issue and send everyone to a training.
D. You change positions for all employees.
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18. You're a car dealership manager. For the past few
weeks you've noted that car sales have dropped off
too much and with it the business' income. How would
you react?
Most Least
effective effective
A. You increase the price of some cars in

order to make a higher profit.
B. You offer an extra bonus to your staff

for every car sold.
C. You start a 2-for-1 promotion on all

cars.
D. You show the staff the decline in

profits and ask for their cooperation.
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19. You're new in a work team. Since you started working,
some colleagues have assigned you all their tasks,
while they do nothing. Your workload is already too big
and you can't handle it. How would you react?
Most Least
effective effective
A. You do your share of the work and

don't inform your colleagues that you can't
do theirs, and they are responsible for it.
B. You talk directly to your supervisor

about everything that’s going on.
C. You do your colleagues' jobs first so

you don't get on bad terms with them.
D. You ask your colleagues to do their

jobs, and you tell them that you will no
longer be able to do their work.
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20. You're the new head of inventory at a supermarket.
In a review you discover a lot of expired food.
According to the dates of these, you see that there
was mismanagement on the part of the former head
of inventory, who is now the head of the entire
supermarket. How would you react?
Most Least
effective effective
A. You omit the found findings from the

report, and solve the problem of expired
food.
B. You make the inventory report and tell

your boss what happened.
C. You make the report without

mentioning dates that could compromise
your boss.
D. You tell your boss that since the

problem originates from his work on the
inventory, he should take care of the
report.
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Answers
1. B, most effective. C, least effective.
2. D, most effective. A, least effective.
4. C, most effective. D, least effective.
7. D, most effective. B, least effective.
9. C, most effective. B, least effective.
10. B, most effective. D, least effective.
11. A, most effective. B, least effective.
13. D, most effective. C, least effective.
14. C, most effective. A, least effective.
15. A, most effective. B, least effective.
17. C, most effective. A, least effective.
18. B, most effective. A, least effective.
19. D, most effective. C, least effective.
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Situational judgment 1

A. You keep doing your work your way no

B. You talk to your boss and discuss the

C. You refuse to do the work because

D. You agree to do the work as the

A. You fire the employee before the

B. You don't talk about it so the employee

C. You renew the employee's contract

D. You make appointments with the

A. You resign from the company.

B. You talk to your boss about your

C. You talk to your promoted colleague

D. You continue working in the company

A. You raise the situation with your boss

B. You ask your colleague to finish his

C. You do the part of your colleague's

D. You wait until the remaining two weeks

A. You inform the manager to take action

B. You fire employees who do this.

C. Appointing staff members to a meeting.

D. You ignore this, hoping that in some

A. You inform your boss you are not

B. You try to correct them so that they

C. You omit that you saw those mistakes.

D. You communicate with the previous tax

A. You communicate with the company's

B. You stop going to work until your

C. You quit the company because your

D. You explain your situation to the human

A. You let the manager know you know

B. You report what happened to the head

C. You omit to know what happened.

D. You wait for the manager to say what

A. You inform them that the signal will

B. You put calls on hold and take a break

C. You explain to them that they will have

D. You ask your supervisor to explain the

A. You ask for a transfer to another

B. You reaffirm your authority and

C. You express to your boss the situation.

D. You agree with him and decide to work

A. You present the report and propose a

B. You alter the recorded profit figures

C. You don't attend the managers

D. You propose to postpone the meeting

A. You promote the employee with 20

B. You fire the employee with 20 years in

C. You explain to the employee with 20

D. You fire the employee with 2 years of

A. You make the report the way your boss

B. You make the report as your

C. You explain to your boss that his way

D. You present the two versions of the

A. You tell him to wait longer until he gets

B. You apologize for the delay and tell him

C. You apologize for the delay, offer him a

D. You offer him an apology and indicate

A. You ask the rest of the team to help

B. You tell your boss you're not going to

C. You do all the work without saying

D. You tell your boss that it's unfair for

A. You fire some employees.

B. You limit access to the cash register.