Danesh Pareek

956-003-4542 | danesh.pareek@gmail.com | Jaipur, Rajasthan

Summary

Versatile management professional who excels in establishing excellent working relationships with customers, employees,
vendors and contractors.

Experience

Vertex Plus Technologies Ltd. | Jaipur, Rajasthan

Service Delivery Manager | 03/2018 - Present
• Oversee the day-to-day operational aspects of services

• Recruiting and training of future team members

• Coach, provide feedback and improve the productivity of the team

• Appropriate utilization of resources to deliver quality services

• Manage team performance in an effective consistent and timely manner

• Handle/escalate technical/personnel issues

• Maintaining a detailed understanding of client’s service offerings, delivery processes and technical capabilities

• Prepare reports for management as needed

• Manage knowledge repository for polices & procedures

• Supervise team by mentoring and training in established processes and procedures

• Carries out supervisory responsibilities in accordance with the organization polices and applicable laws

• In coordination with the Process Supervisor or HR, may interview, make recommendations for a specific employee hire, and
train employees, schedule and direct work, appraising performance, addressing complaints and resolving problems with the
assistance of HR

• Maintained proper staffing levels to guarantee timely and accurate deliveries

• Adheres to all company policies, procedures and business ethics codes and ensure that they are communicated and
implemented within the team

• Conduct, attend and participate as participate as appropriate in staff meetings and other meetings as necessary

• Work with the Process Supervisor to maintain the building management, surveillance, and system monitoring applications.

• Trained users in the proper use of hardware or software.

Teleperformance India | Jaipur, Rajasthan

Assistant Manager Customer Care | 01/2017 - 02/2018
• Oversee the day-to-day operational aspects of team.

• Coach, provide feedback and improve the productivity of the team.

• Manage team performance in an effective, consistent and timely manner.

• Handle/escalate technical/personnel issues.

• Prepare reports for management as needed.

• Managing resources.
• Conducting team meetings.

Dell Technologies | Gurgaon, Haryana

Technical Support Associate | 09/2014 - 10/2016
• Handling the customers and giving them the technical service.

• Responsible for hardware & software troubleshooting.

• Responsible for delivery of technical service, sales, quality and productivity targets and indicators.

• Responsible for Operational Management: Managing the floor, adherence to schedule.

Cyber Futuristics | Jaipur, Rajasthan

Process Developer | 09/2011 - 10/2013
• Responsible for Delivery of team sales, service level components, quality and productivity targets & indicators.

• Responsible for People Management, including all HR related issues, as well as staff development.

• Responsible for business development and client interaction & giving them the details of products.

• Responsible for Operational Management: Managing the floor, adherence to schedule.

• Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions
and terminations.

• Responsible for a team of 11 Computer Technicians.

• Responsible for Training and development of staff.

Micro Clinic India Pvt. Ltd | Jaipur, Rajasthan

Senior Customer Support Engineer | 06/2008 - 03/2009
• Handling the customers and giving them the technical service.

• Responsible for hardware & software troubleshooting.

• Responsible for networking, assembling & installing.

• Provided technical support on client sites.

• Defect discovery and resolution tracking.

• Installed and configured new PCs and printers.

• Trained new team members.

Vishnu Computer Land | Jaipur, Rajasthan

Customer Support Engineer | 08/2005 - 02/2008
• Handling the customers and giving them the technical service.

• Responsible for hardware & software troubleshooting.

• Responsible for networking, assembling & installing.

• Provided technical support on client sites.

• Defect discovery and resolution tracking.

• Installed and configured new PCs and printers.

• Trained new team members.

Skills

Customer service, Computer literacy, Time management, Communication skills, Leadership, Coaching, Team Management,
Operations Management
Education

Rajasthan University | Jaipur, Rajasthan

Bachelor of Arts