Team Skills

Question 1 of 4
One of the dangers of typing in all capital letters is that it can affect the tone of an email in a
way that _____.
 suggests the writer is angry

 suggests the reader is confused
 suggests the writer is happy
 means the reader was wrong about something
Question 2 of 4
How can an email sender avoid having his or her recipients reply without reading the entire
content of an email?
 Number the key points of the email, and include that number in the subject
line or first sentence.
 Repeat the subject line as the first sentence of the email, and repeat it again
before closing.
 Send a separate email indicating that it is always important to read an email
thoroughly before responding.
 Indicate at the start of the email that the recipient should read the entire email
before responding.
Question 3 of 4
An effective email takes _____ effort to plan, compose, and write as any other business
correspondence.
 just as much
 a little more
 a little less
 a lot more
Question 4 of 4
What two time periods of the workday are most business email messages opened?
 between 8am and 9am and between 3pm and 4pm

 between 8am and 9am and between noon and 1pm
Writing Email Linkedin Learning Answers Quiz 2

Question 1 of 2
The subject line of an email should be:
 a complete sentence or idea

 concise, specific, and complete
 short or long, depending on the content of the email
 vague and ambiguous
Question 2 of 2
When checking an email for errors, what is it useful to do?
 Use a program that checks spelling and grammar.

 Skim the email before sending it.
 Read the email aloud.
 Write a quick draft and then ask a co-worker to proofread it.
Writing Email Linkedin Learning Answers FINAL

EXAM
Question 1 of 10
If you anticipate a discussion will have a lot of detailed back and forth, what is generally the
best setting for the discussion?
 email
 instant messaging
 face-to-face
 written correspondence
Question 2 of 10
How can the email subject line shown below backfire?
SEND THE REPORT BY FRIDAY
 It expresses that the writer is concerned.

 It conveys that the writer is excited.
 It suggests that the writer is an an upbeat mood.
 It implies that the writer is angrily shouting.
Question 3 of 10
If an email includes information that every recipient needs and requires no response, the
email’s purpose is to _.
 solicit an answer to a specific situation

 ask the same question to a number of individuals simultaneously
 send a message at a convenient time for all recipients
 provide information quickly and effortlessly
Question 4 of 10
The opening statement of an email should include:
 a personal inquiry about the reader’s life

 information about the importance of you, the writer
 a lengthy history of the situation leading up to the need for this email
 your purpose for writing the email and a context for the message
Question 5 of 10
What can you do to avoid sending the wrong attachment in an email?
 BCC yourself on the email to double-check the attachment.

 Open the attachment after creating the email to verify that it is correct.
 Send a follow-up email to verify the accuracy of the first email.
 Send attachments only during 8:00-10:00 am when you first get to the office so
you are more alert.
Question 6 of 10
What is the primary goal of an email’s subject line?
 Quickly convey the central point of the email.

 Capture interest.
 Convey emotion.
 Highlight the key takeaways of the email.
Question 7 of 10
To personalize an email, you need to _.
 sign your email with first and last name

 include something about the reader’s recent achievements
 use casual language
 understand your audience
Question 8 of 10
What is a potential hazard of sending an email to multiple receivers?
 losing the email in cyberspace

 accidentally sending an email to the wrong person
 accidentally losing the email in a junk folder
 accidentally sending the email to the draft folder
Question 9 of 10
Starting a message with the recipient’s name adds a touch of _.
 timeliness
 confusion
 enthusiasm
 personalization
Question 10 of 10Writing Email Linkedin Learning AnswersTo keep a message clear, the
average paragraph in an email should have how many lines?
 ten or more
 eight to ten
 one or two
 five or six
Improving Your Listening Skills Linkedin Answers Quiz 1
Question 1 of 6
What is the first step to having a high-stakes conversation?
 Find a quiet, private space.

 Compare notes with your colleagues.
 Identify the right time to have the conversation.
Question 2 of 6
Why should you become a better listener?
 to obtain praise
 to have access to the complete story
 to become liked and trusted
 to achieve managerial status
Question 3 of 6
When you listen better, you get access to more complete information.
 FALSE
 TRUE
Question 4 of 6
Which approach often works best for regaining attention from an audience?
 Become louder and speed up your cadence.

 Quiz the audience regularly.
 Become softer and use pauses.
 Question the audience’s attentiveness.
These are Improving Your Listening Skills Linkedin Answers
Question 5 of 6
When you interrupt someone, it’s a sign you’re not listening.
 FALSE
 TRUE
Question 6 of 6
What feature do most reasons for not listening have in common?
 distraction
 boredom
 disinterest
 excitementIncorrectExcitement is a sign that perhaps one thinks that they have a
better idea.
Improving Your Listening Skills Linkedin Answers Quiz 2
Question 1 of 2
An effective way to make someone feel heard is to _____.
 repeat their message word for word

 find flaws in the grammatical constructions and logic of their message
 paraphrase their message and ask them to expand upon a certain point
 exaggerate their message to explore the logical consequences
Question 2 of 2
It’s a good idea to repeat back exactly what the person said, using the same words.
 TRUE
 FALSE
Improving Your Listening Skills Linkedin FINAL EXAM

Question 1 of 9
When talking with a boring or annoying person, what will best help you keep listening
effectively?
 Take deep breaths until they finish talking.

 Remind yourself that given their unique experiences, they probably have a
good reason for their worldview.
 Remind yourself that this is a test of your endurance and willpower.
 Try to think about your to-do list or your work agenda for tomorrow, until they
stop talking,.
Question 2 of 9
What’s the most effective method for reducing tension and the desire to interrupt?
 Close your eyes while listening.

 Breath deeply.
 Recite a poem.
 Tune out the speaker or picture them in a chicken costume.
Question 3 of 9
To stop yourself from interrupting, you can _.
 count to 100 before responding

 physically restrain yourself
 play with your food
 take notes on what the other person is saying
Question 4 of 9
If someone says they’re fine, they might not be if they also _.
 are doodling
 are playing with their smartphone
 are using closed body language (such as crossed arms)
 are yawning
Question 5 of 9
You can have more meaningful conversations if you ask _.
 about people’s childhood

 open-ended questions
 politely
 detailed questions
Question 6 of 9
Which reason best justifies the inclusion of third parties in high-stakes conversations?
 Everyone listens and interprets a little differently.

 It is imperative to have witnesses at a negotiation.
 It offers distractions that lower the tension.
 It helps intimidate the opposition.
Question 7 of 9
What is an effective strategy to recapture someone’s attention?
 Snap your fingers.

 Lower your voice.
 start yelling.
 Make a sarcastic comment.
Question 8 of 9
When someone says something that you disagree with, you should _.
 deride the speaker

 ask for evidence
 let the speaker move on after minor clarification
 debate the point on the spot
Question 9 of 9
What is a common reason that people interrupt?
 all of these answers

 They are excited.
 They are nervous.
 They disagree with what you’re saying.
Effective Listening Linkedin Learning Answers Quiz 1

Question 1 of 2
Roberta wants to become a more effective leader. How will her listening skills help her
achieve this goal?
 Listening skills will help her speak more fluently.
 Listening skills will help her write more effectively.
 By listening to others, she will learn how to attain a dream promotion.
 Being a good listener will allow her to become a gifted communicator.
Question 2 of 2
Don wants to be an effective leader and thinks his listening skills are great. As his manager,
you have observed him differently. What is the best approach to take with Don?
 Provide him with some new information on listening.

 Help him acknowledge that listening is more complicated than he thinks,
and he can always improve.
 Agree with him, since he was born with these skills.

Question 1 of 8
What is an advantage of being attuned to subtle cues?
 It allows you to observe and ascertain more meaning.

 It allows you to be more informal with verbal communication.
 It keeps you from understanding communication in different cultures.
 It allows you to be more explicit with nonverbal communication.
Question 2 of 8
When it comes to improving listening, what is not a major area of focus?
 focusing exclusively on the words being spoken

 evaluating content
 recalling details
 understanding the big picture
These are Effective Listening Linkedin Learning Answers
Question 3 of 8
When you listen with empathy, you should _____.
 use phrases that could minimize the speaker’s feelings, such as, “It’s not that
bad. Don’t worry about it.”
 put yourself in that person’s shoes and identify with their feelings
 find yourself distracted by things in your environment
 critically judge what is being presented
Question 4 of 8
Your boss is giving you instructions on a complicated, multi-step task that you’re expected to
do. What is the best approach for listening in this case?
 Listen for details and take notes if appropriate.
 Focus on the big picture of what your boss is saying.
 Listen with empathy.
 none of these answers
Question 5 of 8
Your boss wants you to give a training session on the integration steps for a software system.
Why will focusing on recalling the details help you in this case?
 It will not help, because you should instead focus on understanding the big
picture.
 It will showcase your credibility and help attendees learn.
 It will look good on your resume.
Question 6 of 8
You are listening to several vendors pitch a solution for your company’s logistics department.
What should you avoid doing while actively listening and evaluating content?
 Pay close attention to the delivery of the vendors.

 Ask yourself whether there are any fallacies in the arguments.
 Play the devil’s advocate with the vendors’ solutions.
Question 7 of 8
Everly is practicing the focus area of understanding the big picture. What is the general
guideline she should follow when explaining what happened in a meeting?
 Explain the core ideas in one or two sentences.

 Explain the core ideas in as many detailed sentences as needed.
 Explain the core ideas in three or four sentences.
 Explain the core ideas in five sentences.
Question 8 of 8
You’re attentively listening to someone and evaluating the content. What is an appropriate
question to consider?
 Is the evidence they are presenting recent, credible, and relevant?

 Are both the pros and cons presented?
 Is any of the information misleading?

Question 1 of 7
Andre is updating a coworker about a project he is running. The coworker interrupts and
provides his thoughts. Which common mistake is being displayed?
 The coworker is focused on emotion.

 The coworker is providing advice without being asked.
 The coworker makes it all about himself.
 The coworker is criticizing Andre.
Question 2 of 7
Mickale is taking notes at a presentation on finances and marketing. Since he is in a learning

mode, what type of notes should he take so he is not overwhelmed with information
overload?
 notes including all dates the speaker mentions

 notes about general principles
 notes including as many details as possible
Question 3 of 7
What is an appropriate way to respond to a speaker to demonstrate that you have been
listening effectively?
 Provide advice.
 Explain why the speaker is incorrect if any of the shared information was
inaccurate.
 Paraphrase the speaker’s content and emotion.
 Share a similar situation that happened to you (giving an autobiographical
response).
Question 4 of 7
Holly is having a communication breakdown with her boss, and she starts creating a response
before the boss can finish giving her instructions. What is the most likely challenge Holly is
facing?
 getting distracted by internal noise

 getting distracted by delivery
 information overload
 multitasking
Question 5 of 7
Which option most accurately describes the effects of multitasking while listening?
 Multitasking shows that you care both about the person speaking and the other
tasks you need to do that day.
 Multitasking harms efficiency and productivity by slowing down overall
work time, creating more errors and confusion, and wasting time.
 Multitasking makes you seem really important and makes conversations faster
because you have better things to do.
 Multitasking improves efficiency and productivity by decreasing overall time
spent on projects.
Question 6 of 7
You need help from a coworker, but as soon as you start speaking, you notice the coworker
keeps multitasking. Which result would likely occur in this scenario?
 an increase in confidence
 an improvement in productivity
 a loss of trust
 an improvement in efficiency
Question 7 of 7
You are listening to a speaker who constantly uses filler words, such as “um” and “like.”
What technique helps you remain focused on the content of the message?
 Mentally paraphrase what the speaker is saying every few minutes.

 Count the number of fillers the speaker uses while trying to listen to the message.
 Tell the person that they need to stop using fillers because it is distracting.
 Wait for the PowerPoint presentation to get emailed later

Question 1 of 11
JR is about to announce some exciting news, and he is not sure which tone to use in his
delivery. Which general practice would you tell him to follow when working on his tone?
 Keep your tone upbeat if the message is negative.

 Keep your tone upbeat if the message is positive.
 Be informal if the message is critical.
 Be empathetic if the message is not serious.
Question 2 of 11
Your coworker approaches you with a personal problem. What is the best strategy to help you
clarify your role in a conversation?
 Use questions like “Do you want my interpretation?” or “It sounds like you
need to vent.”
 Inquire if the conversation could be held through email instead.
 Tell the speaker to come back later when you have more time to focus on their
problem.
 Dive right into solutions to help solve the problem.
Question 3 of 11
You are engaged in a conversation with a high-profile speaker. You take out your tablet and
begin taking notes. What should you remember when using this physical silence technique?
 Always ask for permission first.

 Ask the speaker to review your notes.
 Ask for the speaker’s autograph.
 Use this technique at any time.
Question 4 of 11
Jamie is at an international conference assisting in the speakers’ hospitality suite. She is not
sure how to use facial expressions as a nonverbal listening response. What advice would you
give her?
 Keep your smile at around 20 percent.

 Stare at the speaker.
 Smile once in the beginning.
Question 5 of 11
What is an advantage of paraphrasing?
 The original meaning of a message can be changed.

 The speaker will know you can repeat words.
 You will be able to verify your understanding.
 You will be able to focus on the details.
Question 6 of 11
How does allowing silence make you a more effective listener?
 Silence forces the speaker to talk more quickly, which will allow you to be more
productive.
 Silence (verbal and nonverbal stillness) conveys that you are focused
completely on the speaker and communicates respect.
 Being verbally silent creates an excuse to fidget or sway while listening.
 Silence allows you to think deeply about the speaker’s words.
Question 7 of 11
You sit at a table across from Brad, who is sharing personal information. He is seated on the
edge of his chair with hands stretched out. How should you mirror Brad to let him know you
are listening?
 Sit at the edge of your seat with at least one hand stretched out.
 Sit back in the chair with your hands in your lap.
 Sit next to Brad with one hand stretched out.
 Sit back in the chair and nod.
Question 8 of 11
A project manager and a developer are conversing about an upcoming project, and they start
disagreeing. What should they have done up front to better listen to each other?
 Agree to address the conversation in a logical way.

 Know their preferences and clarify their roles.
 Clear their mental filters.
 Agree to address the conversation with appreciation.
Question 9 of 11
What is considered a positive listening behavior?
 distraction by delivery
 mental filters
 honoring silence
 multitasking
Question 10 of 11
Arjun is working with an angry customer. What should he refrain from doing when
communicating with this customer?
 tilting his head to the side

 using congenial body language
 using an open body posture
 mirroring the customer’s emotions
Question 11 of 11
Which listening behavior can help build rapport and cohesion with the speaker?
 honoring silence
 slight mirroring
 matching emotion
Effective Listening Linkedin Learning Answers FINAL

EXAM
Question 1 of 7
You are speaking with a friend over the phone, and they tell you about something that has
been bothering them. Which action demonstrates that you are an empathetic listener?
 Walk in the person’s shoes with judgment.

 Smile a lot while on the phone.
 Say to the person, “Tell me more about what happened.”
 Say to the person, “It’s fine; don’t worry so much.”
Question 2 of 7
Which choice best describes attentive listening?
 In her response, the listener shares her own experiences in an effort to be

empathetic and make the speaker feel at ease.
 In her response, the listener gives advice, especially if she has more experience
with the situation than the speaker.
 In her response, the listener clarifies her role, uses attentive nonverbals,
honors silence, paraphrases, and matches emotion with the speaker.
Question 3 of 7
What is a common listening challenge?
 distraction by delivery
 mental filters
 information overload
Question 4 of 7
You are listening to a colleague speak in a meeting. This person has a strong accent, and you
are having difficulty understanding certain words. What is the best approach to resolve this
distraction?
 Wait for the handout.

 Take notes and do your best.
 Ask for clarification.
 Paraphrase the content.
Question 5 of 7
Carson has taken the Effective Listening course. What is the first step he should take now to
become a great listener?
 Practice, practice, practice.

 Identify the behaviors of effective listening.
 Ask open-ended questions to get others to talk.
Question 6 of 7
In which scenario is Sara being “distracted by delivery”?
 Sara can’t focus on what her boss is talking about because of the temperature in
the office.
 Sara can’t focus on what her boss is talking about because of the rain hitting the
office window.
 Sara can’t focus on what her boss is talking about because of the thoughts
running through her mind about the memo she had to write.
 Sara can’t focus on what her boss is talking about because of the marker
smear on his nose.
Question 7 of 7
Logan is taking a listening self-assessment. He thinks he excels at asking questions and being
curious to know more. Given this information, in which listening focus area is Logan
strongest?
 understanding the big picture

 recalling details
 attending to subtle cues
 evaluating content
Building Trust Linkedin Learning Answers Quiz 1

Question 1 of 1
Tito has a new supervisor. He’s never met the supervisor before but wants to build a trusting
relationship. Which trust driver should Tito prioritize?
 Diligence
 Empathy
 Authenticity
 Competency

Question 1 of 2
The person shown would like others to recognize her competency. Which advice would you
give her?
Building Trust
Linkedin Learning Answers
 Interrupt more often to show that you are in charge.
 Tidy up the background behind you.
 Move the camera angle to establish better eye contact.
 Dress more professionally.
Question 2 of 2
Param recently started working from home. His manager has never managed remote workers
before and expresses subtle concerns about the arrangement. What advice would you give
Param?
 Provide your manager with frequent, concise updates. Don’t respond to her
emails when you receive them as it might indicate that you aren’t busy with
projects.
 Provide your manager with frequent updates with a lengthy itemized list of each
task you worked on every day
 Provide your manager with frequent, concise updates. Respond to emails
letting your manager know that you received work requests or questions
and are working on them.
 Create a learning action plan to continue growing your technical and industry
expertise.
Question 1 of 4
A team meeting is just beginning. People are socializing while everyone arrives. Which of the
following images best projects a person’s warmth in this situation?
B. Correct
Great choice. A real smile, slight head tilt, and eye contact project warmth and concern.
Question 2 of 4
Travis shares the following with you: “I’m studying for my MBA while working full time.
I’m getting married in September and the planning seems endless. Plus my brother lost his
job and he and his dog just moved in with us. I never have a second alone and can’t even
remember the last time I had a weekend just to kick back and watch a game or something.”
Which response is the best way to paraphrase Travis?
 Sounds chaotic. I imagine you’re feeling pretty stressed.

 Why did you let your brother move in?
 You have A LOT on your plate.
 Consider taking a semester off from your MBA until after the wedding.
These are Building Trust Linkedin Learning Answers
Question 3 of 4
Your team is geographically dispersed. You want to build trust by showing you care. Which
of these actions would be the most useful?
 Focus on results.
 Make sure you mention your past successes and the interesting projects you’re
currently working on when you have time to catch up with your team.
 Open virtual meeting rooms at exactly the meeting start time–encourages people
not to waste time arriving early.
 Create a chart that lists your teammates’ names, where they work/time
zone, and when you last talked with them.
Question 4 of 4
Jerome is frustrated by the numerous errors in a recent financial report he received from
Carolyn. Which mindset will help Jerome maintain a trusting relationship?
 Think to himself, “I need to let this go. It isn’t worth an argument.”

 Think to himself, “Don’t be angry. She’s just not a detail-oriented person.”
 Think to himself, “She might have been distracted or rushed when creating
this report.”
 Think to himself, “She’s kind of careless and this is the consequence.”

Question 1 of 3
Emily asks her colleagues to give her feedback on her competency, empathy, and
authenticity. Based on their feedback, she decides to work on authenticity. Looking at this
photo of Emily in a video team meeting where she agrees with the idea being discussed, what
suggestion would you make for her?
Building Trust Linkedin Learning

Answers
 Make sure your pet doesn’t enter the screen as it distracts people from the
meeting agenda.
 Smile less to communicate that you take your meetings seriously.
 Get more training to advance your business knowledge.
 Continue to use your real background.
Question 2 of 3
Phil is the Vice President of Sales at his company. He received feedback from an anonymous
360 degree survey that people are impressed with his sales abilities, but aren’t sure they can
trust him. They said they were never quite sure when Phil was telling the truth and when he
was just saying whatever it takes to make a sale. Phil decides he wants to project more
authenticity. Which action would be the best next step for Phil?
Build authenticity expertise by going back to school for an MBA.

 Share stories of times he’s tried and failed on initiatives at work.
 When asked his opinion, try not to stay neutral.
 Keep his personal life out of the workplace and resist talking about his family,
hobbies, etc.
Question 3 of 3
Sebastian is sharing with you that a prized client would prefer to work with him rather than
with you. You notice that he isn’t making eye contact with you while he talks. What is an
important next step for you?
 Trust Sebastian without question.

 Shout “Lie!” and gauge his reaction.
 Realize that Sebastian is lying.
 Don’t assume Sebastian is lying but notice if any other deception cues are
present. If they are, ask more questions.

Question 1 of 3
Which behavior would help the most to build trust on team?
 Extend trust to others by letting them run with projects and initiatives without
oversight.
 Communicate checkpoints early on in projects so people know they are
trusted even when you check in.
 Keep your camera off during virtual team meetings so people can’t detect when
you disagree with them.
 Trust must be earned. Until others prove they are trustworthy, be cautious.
Question 2 of 3
Which is an accurate description of the “3 then me” guideline?
 The “3 then me” guideline encourages meeting participants to offer three

suggestions or changes to teammates and then ask for feedback on one’s own
behavior. The tactic encourages feedback.
 The “3 then me” guideline encourages meeting participants to speak, then
wait for three different people to speak BEFORE speaking again. The tactic
is intended to balance talk time, which builds trust.
 The “3 then me” guideline encourages meeting participants to include three
business agenda items and then an ice breaker. The tactic is intended to keep
meetings productive while also helping the team bond.
 The “3 then me” guideline encourages meeting participants to speak, then wait
for three different people to speak BEFORE speaking again. The tactic is
intended to keep the meeting more interesting.
Question 3 of 3
Jose leads a global team that meets once every two weeks. Which advice would you give to
him to build trust?
 Keep microphones muted.

 Share the time zone burden.
 Arrive at the meeting at precisely the start time and get right to the first agenda.
 Keep meetings at exactly the same time so people don’t get confused.

Question 1 of 2
Theo has had a series of troubling events with a colleague, Grace. Once it seemed Grace took
credit for his idea, but she said he must have misunderstood what she said. Another time, a
colleague shared that she had been criticizing his work behind his back. When Theo
confronted Grace, she said, “You’re making too big of a deal about this.” What is a wise next
step for Theo?
 Differentiate between careless and deliberate betrayals.

 Continue to trust Grace without question. Trusting others builds trust.
 Continue mentally noting these situations.
 Criticize her behind her back so she knows how it feels.
Question 2 of 2
Carolyn was running out of time on a deadline and submitted a report to Jerome that she later
realized was full of errors. Jerome ended up looking bad in front of the executive committee
because of the mistakes. Which response from Carolyn has the best chance of rebuilding the
trust that was violated?
 Jerome, I’m so sorry. Please accept my apology and know that I never intended
to make you look bad.
 Jerome, I know you’re upset, and I don’t blame you, but you have got to give me
more lead time on these reports. I simply cannot be expected to turn them around
in less than 24 hours.
 Say nothing. Mistakes happen and revisiting the problem only further damages
Carolyn’s credibility.
 Jerome, I rushed that report and let you down. I’m so sorry. From here on,
I’m going to block time on my calendar every Wed afternoon to be sure I
give that report the time it needs. I would be happy to make corrections to
the report and resend it to the Exec Committee claiming responsibility for
the last mess.
Building Trust Linkedin Learning Answers FINAL

EXAM
Question 1 of 12
An important way to show trust is by listening. When you are on a video call, how can you
show someone that you are listening to them?
 Summarize what the other person said.

 Sit quietly without moving around.
 Contribute to the conversation via chat.
Question 2 of 12
A colleague has not responded to two requests for information. What is a best practice to help
you assume positive intent?
 Keep in mind that your colleague is generally unreliable.

 Come up with situational factors to explain the behavior.
 Ask others whether they know about any issues with this colleague.
Question 3 of 12
How can you create a sense of connection and authenticity with your client during a video
call?
 Use your speaker so you can freely talk with your hands.
 Select a neutral background so you appear professional.
 Maintain a serious demeanor so the client knows you are listening.
Question 4 of 12
To build a more trusting connection with your colleagues, how can you self-disclose and
show authenticity?
 Talk about your past jobs.

 Be blunt in your feedback.
 Share your failures.
Question 5 of 12
How can you avoid unconscious bias when trying to determine a person’s trustworthiness?
 Challenge your negative perceptions.

 Focus on body language.
 Rely on your instinct to trust the familiar.
Question 6 of 12
As a new supervisor who wants to build trust with your team, which trust driver should you
prioritize?
 empathy
 competency
 authenticity
Question 7 of 12
You are planning your first hybrid team meeting. What is a best practice you can implement
to help ensure that the meeting is a good experience for all?
 Turn off microphones so people only speak when called on, ensuring that
everyone participates.
 Plan separate activities for the team members who are not in the room.
 Set up technology so people online see the same thing as people in the room.
Question 8 of 12
You are meeting with several business partners to discuss a new project. How can you boost
your credibility during the meeting?
 Talk faster.
 Take a lot of notes.
 Spread out your items on the table.
Question 9 of 12
As a remote worker, how can you build trust with your manager and ensure that they
understand your accomplishments?
 Send short email updates.

 Share how busy you are.
 Let your work speak for itself.
Question 10 of 12
Your team is located around the globe, so the only time you are all together is during weekly
hybrid meetings. What can you do to build trust during the meetings?
 Encourage the use of chat for sidebar conversations.

 Meet at a set time that is convenient for most.
 Be a connector to help others get to know one another.
Question 11 of 12
How can you demonstrate empathy with your direct reports when your entire team works
remotely?
 Send emails to show connection.

 Turn your camera on during virtual meetings.
 Use confident and assertive language.
Question 12 of 12
How can you differentiate between one-time careless violations of trust and deliberate
betrayals?
 Ask a colleague for their opinion of the situation.

 Trust your instincts.
 Document promises and actions taken.
Designing a Presentation Linkedin Learning Answers

Quiz 1
Question 1 of 8
Bella produces the mood board shown in this image. What can you conclude about her topic
and audience?
Designing a Presentation Linkedin
Learning Answers
 They are focused on environmental issues.
 They are concerned with mining and clean water.
 They are both concerned with a coastal setting
 They are both conservation-minded.
Question 2 of 8
Which types of items should you collect for a moodboard?

 photographs and product samples
 fonts and words
 colors and textures
Question 3 of 8
How should you generate ideas?
 by determining the main conclusions that you want to support

 by drawing, scribbling, and doodling all ideas
 by sketching preliminary charts and figures
 by making a list of all good ideas
These are Designing a Presentation Linkedin Learning Answers
Question 4 of 8
How can you tailor presentations to different audiences?

 by trying different software packages
 by obtaining feedback
 by imagining personas
 by hiring design consultants
Question 5 of 8
Why should you consider avoiding canned outlining software?
 It can suppress creativity.

 It is more suitable for written documents.
 It is not flexible enough.
 It does not permit graphics.
Question 6 of 8
The process of creating an outline is like _____.
 summarizing points
 making an argument
 designing a story
 pleading for support
Question 7 of 8
When considering your audience, you should ask yourself three questions. What are they?
 Who are they? What do they already know? What do you want them to do?
 What can you get from them? How should you approach them? When is the best
time to pursue them?
 How much power do they have? Do they already know anything? Are they in
debt?
 How many will there be? Where are they from? What are their occupations?
Question 8 of 8
When designing a presentation, what is the most important consideration?
 the color scheme

 the choice of software
 the choice of template
 the audience

Quiz 2
Question 1 of 22
Which image format should you use for a high-resolution photograph that needs to have a
region of transparency around the subject?
 TIFF
 PNG
 GIF
 JPEG
Question 2 of 22
Why should you check your designs for good contrast?
 It will help you meet the needs of your audience.

 Big text is easier to read at a distance.
 Some of the audience may have low-vision and need glasses or contact-lenses.
 Some of your audience may have a form of Color Vision Deficiency (CVD).
Question 3 of 22
What are the main forms of contrasts?
 Size, Shape, Color, Type weight, Typeface

 Size, Shape, Color, Bold type
 Size, Color, Type Weight, Typeface
 Size, Shape, Color, Pattern
Question 4 of 22
You are working on a presentation for a large international organization. What is your first
step in choosing a color palette?
 Use a base color with an automated color palette picker.

 Consult the organization’s style guide.
 Find colors that are commonly used by other organizations in the field.
 Choose one or two base colors.
Question 5 of 22
The layout of a slide can be balanced with _____.
 Filling empty areas with logos

 Making sure there are no gaps in the layout
 Positive and negative space
 Images and graphics to fill the spaces
Question 6 of 22
You want to present a self-contained animation in an image. Which format supports this?
 GIF
 RAW
 PNG
 JPEG
Question 7 of 22
Why should you avoid using the type of artwork shown in this image?
 It is dated, and conveys a sense that you are out of touch.

 It uses obsolete storage formats.
 It clutters the presentation.
 It uses color palettes that do not match.
Question 8 of 22
You enter a base color into a color palette generator and receive an output. Before using this
palette, what should you check?
 that the base color has not been changed

 that one shade is pure white and one shade is pure black
 that the colors are not too dark or too light
 that there are at least six different shades to choose from
Question 9 of 22
You give a presentation and begin reading bullet points from the slides. What is the audience
likely to conclude?
 You are an expert in the field.

 You are not prepared, knowledgeable, or interested.
 Someone else prepared the slides for you.
 They will need to pay attention to both the slides and your comments.
Question 10 of 22
What is wrong with the slide shown in this image?

 too much text
 no pictures
 no headline
 a whiny tone
Question 11 of 22
When is it acceptable to have more than three to five bullet points on a slide?
 when delivering a training, or itemizing a specification

 when the information is not important, but has to be mentioned
 when it is an internal presentation
 when the information relates to terms and conditions
Question 12 of 22
Why is it a good idea to zoom out of a design containing body type, or to view it on a smaller
screen, such as a phone?
 to test if a sans serif font would be best

 to put it on Instagram
 to check its readability at a distance
Question 13 of 22
What can be used to create type hierarchies?
 bold text
 size and weight
 medium text
 light text
Question 14 of 22
The guides in the image help to implement what design principle?

 breaking into ninths
 diagonal symmetry
 the rule of thirds
 bifurcation
Question 15 of 22
When choosing a background, what should be your main consideration?
 that it looks hi-tech

 that it allows the slide content to shine
 that the audience likes the color
Question 16 of 22
How can you quickly create the guidelines used in the illustrated design principle?
 by taking a pixel count in the x and y dimensions

 by measuring the overall dimensions of the slide
 by generating a cube and expanding it to fit the slide
 by using an empty table with three rows and three columns as the basis for
guides
Question 17 of 22
How can you avoid problems with video during a presentation?
 by keeping the size of the frame small

 by only using black and white videos
 by using auto play and caching the video beforehand
 by using very slow frame rates
Question 18 of 22
Why would you crop some images?
 to reduce the file size

 to hide unwanted elements
 to achieve a more appealing composition
 to make smaller images look better
Question 19 of 22
How does a Rule of Thirds grid help establish a layout?
 Creating a Rule of Thirds grid subdivides spaces to aid in the placement of

content.
 A Rule of Thirds grid makes it easier to center your logo
 A Rule of Thirds grid gives you more space to add charts and graphics
 A Rule of Thirds grid makes it easy to center horizontal and vertical content
Question 20 of 22
Which term best describes this slide’s content?
 ordered
 chaotic
 balanced
 subdued
Question 21 of 22
Why should you use a full screen (or full-bleed) image that fills the slide?
 They make a nice background for other content.

 They are impactful and most like our real-world view of a subject.
 They are like a wallpaper for your presentation.
 They give the audience something to look at while you are talking.
Question 22 of 22
What is the main advantage of Scalable Vector Graphics (SVG)?
 They are resolution independent, and most can be scaled to any size.
 They are best used for photos.
 The file sizes are small.
 They are best for animation.
Quiz 3
Question 1 of 4
How should you make complex data available to your audience?
 as a web link or handout

 in a paper handout
 in multiple graphs and tables
 as a summary slide
Question 2 of 4
How should this slide be improved?
 It needs a headline declaring the primary conclusion.

 It should have some contrasting colors, instead of only shades of blue
 It needs to be broken up into at least seven different slides
Question 3 of 4
Given the data in this image, how can you indicate that sales costs are generally 30 to 35
percent of total sales?
 by highlighting the sales cost numbers together with monthly sales numbers
 by calculating the percentages on the spot during the presentation
 by adding another row showing sales cost as a percentage of total sales
 by using a bar or line chart
Question 4 of 4
How can you indicate that the largest numbers are in the first column of the table?
 by presenting three pie charts, with each pie representing a month

 by highlighting each row in turn
 by highlighting that column
 by presenting line graphs of all the data

Quiz 4
Question 1 of 5
Which parts of your presentation will require storyboarding?
 those with animations

 those with charts or figures
 the main body that contains the story
 the introduction and conclusion
Question 2 of 5
How should animations hold attention?

 by adding excitement and uncertainty
 through anticipation and resolution
 through detailed, step-wise explanations
 by adding color and splash
Question 3 of 5
Why might you use an animated build in a presentation?
 to show how skilled you are as a presentation designer

 because they are entertaining
 to make a series of related events clearer by animating each step
 to make a series of related events more fun to watch
Question 4 of 5
Salim wants to use animations in his next presentation. What advice should you give him?
 Use on-screen text to clarify what is happening.

 Acquire the latest special effects to use in animations
 Allow ample time for preparation, and keep it simple.
Question 5 of 5
When choosing animation and transition styles, what should be your guiding principle?
 They should add excitement and interest.

 Go for bold and attention-grabbing effects.
 Keep them simple and subdued.
 Use as few as possible.IncorrectSkillful transitions can actually aid in guiding
focus.

Quiz 5
Question 1 of 3
Which type of slides should comprise a looping introduction?
 slides with takeaway messages

 slides with author or presenter qualifications
 slides listing the venue and time
 slides with essential background information
Question 2 of 3
Videos can be used in looping intros. Why might you do this?

 to pique interest before the formal introduction
 to acknowledge help from others
 to conclude a presentation
 to display quantitative data
Question 3 of 3
How should you end your presentation?
 with a summary slide of the takeaway messages

 with acknowledgments, contact information, and download links
 by appealing for financial participation
 by presenting an amusing anecdote
Own Your Voice: Improve Presentations and Executive

Presence Linkedin Answers Quiz 1
Question 1 of 5
What is the first step when practicing diaphragmatic breathing?
 Put one hand on your chest and the other hand on your stomach.
 Breathe in through your mouth, and then breathe out through your nose.
 Breathe in through your nose, and then breathe out through your mouth.
Question 2 of 5
Which sequence of steps should you take before you practice making sound, while using
actionable theater techniques?
 Stand rigidly with your hands at your sides, stare intently, and breathe very
slowly.
 Stand slouched over, look at the ground, and breathe in short, quick bursts.
 Stand on your spine, make sustained eye contact, and breathe from your
diaphragm.
Question 3 of 5
Which method should you use when you start to feel uncomfortable while maintaining eye
contact?
 Look away quickly and stare at the ground until you feel better.
 Put your mind’s eye or mental focus in your feet or on the top of your head.
 Lean forward intently while keeping your eyes as wide open as possible.
Question 4 of 5
Why do you want to put one hand on your chest and the other on your stomach when
practicing diaphragm breathing?
 It helps you to focus on only breathing from the diaphragm.
 It helps you keep track of how fast your heart is beating.
 It helps you stand up straight and be on your spine.
Question 5 of 5
How should you begin the process of being aware of your spine?
 First, become aware of your hips and bring them back gently.
 First, place your feet underneath your hips, with your toes facing forward
and your knees soft and pliant.
 First, place your feet in front of you, with your toes facing inward and your
knees rigidly locked.

Question 1 of 3
How can you best keep your presentations from becoming too stale?
 Practice your presentation until it becomes rote.

 Make an emotional relationship with your main ideas.
 Stand on your spine and breathe from your diaphragm.
Question 2 of 3
What does it mean to practice in the space?
 When practicing, imagine the space in which you will give your
presentation.
 When practicing, imagine you are floating in space.
 When practicing, breathe deeply and focus only on your presentation.
Question 3 of 3
How can you make an emotional connection with your audience?
 Breathe correctly.
 Tell a good story.
 Practice your presentation.

Question 1 of 3
What should you do to increase your chance of securing a requested raise?

 Use fact-based wins.
 Appeal to their emotions.
 Be nice to your boss.
Question 2 of 3
Based on recent studies, how are women’s voices perceived compared to men’s voices?
 more logical
 less persuasive
 more fact-based
Question 3 of 3
What is the first important step you should take when dealing with a colleague who
repeatedly interrupts you?
 Find an ally.
 Interrupt your colleague the next time they speak.
 Confront the colleague.

Question 1 of 2
What is a quality of a good listener?
 hearing all the facts before you form an opinion

 listening only when you find the conversation beneficial
 expressing displeasure when you do not agree
Question 2 of 2
Which general approach should you take when listening?
 Listen to understand.
 Listen to appease.
 Listen to learn.

Question 1 of 4
In the following sentence, which word is considered a filler? “Sorry, l think we should maybe
go with the green design and, like, roll it out in December.”
 sorry
 maybe
 like
Question 2 of 4
Which choice is an example of a filler word?
 maybe
 um
 sorry
Question 3 of 4
In the following sentence, what kind of word is “maybe” and why should it be removed? “I
think we should go with the green design and maybe roll it out in December.”
 It is a filler and adds an unneeded pause.

 It is an apologizer and undermines your authority.
 It is a qualifier and makes the sentence less impactful.
Question 4 of 4
Which phrase in the following sentence is an apologizer? “I, well um, think we should go
with the green design and maybe possibly roll it out in December, if that’s okay.”
 maybe possibly
 well um
 if that’s okay

Question 1 of 2
How can a smartphone be a useful tool for preparing a presentation in a second language?
 You can use it to translate difficult phrases while giving your speech.
 You can use it to look up words you are unfamiliar with during your speech.
 You can use it to record yourself practicing your speech, so you can catch
mistakes.
Question 2 of 2
You are giving a presentation in a second language and need to use a few words that are
difficult for you. What should you do?
 Use the words if they make sense, but write them down and practice saying
them aloud.
 Avoid using the words, but make a list of these words to practice later.
 Use the words and hope the audience does not get too confused if you stumble
on them.
Question 1 of 6
You are considered a strong leader in your company. What can you do to balance your
leadership style?
 Delegate tasks at your next meeting.

 Allocate money to train your staff.
 Start your next meeting with a smile.
Question 2 of 6
What should you do if you notice a new team member at a meeting who is not engaging?
 Ignore the behavior for now, as they will eventually feel comfortable and engage
more.
 During the meeting, call their attention and tell them to introduce themselves.
 Give the team member their space in the meeting for now, but approach
them after the meeting to show support.
Question 3 of 6
How would you describe advocacy for others?
 Help amplify the voices of people who may have trouble getting heard.
 Be aware of the effects of your actions on others.
 Maintain a balanced leadership style and presence.
Question 4 of 6
What is the best definition of mindfulness?
 being aware of how your actions affect others

 being critical of all your weak points
 being critical of your team’s weak points
Question 5 of 6
After you create a list of how you appear as a leader in the workplace, what should you do
next?
 Critically assess each item on the list, identifying the negative aspects.
 Neutrally assess how you feel about each item on the list
 Have a subordinate take a neutral look at the list and offer their opinion.
Question 6 of 6
You tend to be a warm leader. What can you do to balance your leadership style?
 Ask everyone how their weekend was.

 Start your next meeting with a smile.
 Delegate tasks at your next meeting.
Master Confident Presentations Linkedin Learning

Answers Quiz 1
Question 1 of 6
How can you gain audience interaction at the beginning of a presentation?
 Start with a question your audience can answer.

 Tell them what’s in it for them.
 Hint at a mystery you are going to reveal.
Question 2 of 6
What should you always build a presentation around?
 your audience’s interests

 your central message
 your available time
Question 3 of 6
How can you best finish a presentation?
 Leave a “so there you have it” factor.

 Ask if there are any questions.
 Avoid ending with a call to action.
These are Master Confident Presentations Linkedin Learning Answers
Question 4 of 6
What must you always do at the start of a presentation to gain your audience’s attention?
 Hand out notes of your presentation to the audience.

 Let the audience know what’s in it for them.
 Provide the audience with an agenda.
Question 5 of 6
You are going to present to an audience that doesn’t know you. How can you best establish
your credibility?
 Present your expertise with modesty.

 Tell the audience how long your presentation will be.
 Provide the audience with an agenda.
Question 6 of 6
You’re presenting in front of 100 employees in your company. What is the most effective
visual aid you can use?
 flip charts you can write on, along with gaps in your presentation
 individual handouts, along with gaps in your presentation.
 a PowerPoint presentation, but with no gaps in your presentation

Answers Quiz 2
Question 1 of 7
If you are nervous about presenting to an audience strange to you, when should you arrive?
 very early so you can check out the room and the equipment
 when the presentation before yours is happening so you can gauge audience
reactions
 at the time for your presentation so you don’t have to see the audience members
Question 2 of 7
If you are uncomfortable presenting, should you chat with audience members before you
begin your presentation?
 Yes, because you can find some friends this way.

 No, because this will only increase your discomfort.
 It depends on the audience and if they know more than you do.
Question 3 of 7
You are scheduled to give a presentation in a hotel conference room. What does it mean to
make yourself “bulletproof” regarding the presentation?
 Have a backup plan in case the room’s technology fails.

 Don’t present anything you don’t have the answer to.
 Avoid using bullet points in your visual aids.
Question 4 of 7
Every time you are asked to give a presentation you get very nervous. How can self-talk
alleviate your nervousness?
 by focusing on one part at a time while telling yourself you’re doing great
 by repeating your presentation in your mind until you can do it in your sleep
 by telling yourself it’ll be fine until you start believing it’ll be fine
Question 5 of 7
Elena is an experienced presenter. Still, how should Elena do a run-through before giving a
presentation?
 She should do a run-through of her entire presentation to get the timing right.
 She should do multiple run-throughs of her entire presentation.
 She should do a run-through of the first minute of her presentation.
Question 6 of 7
When you are giving a presentation that you’re nervous about, why should you ask questions
during the presentation?
 so you know the audience has understood what you’ve presented

 so you can see that the audience is with you and following what you’re
saying
 so you can provide the audience a break between sections of your presentation
Question 7 of 7
Your nervousness leads you to conduct your presentation sitting at the projector table. Should
you do this if you want to engage with your audience?
 Yes, because the audience will see you as informally chatting with them.
 No, because standing shows respect to your audience.
 Yes, because your audience will understand your nervousness.

Answers Quiz 3
Question 1 of 15
What is the biggest drawback of giving out notes before you do your presentation?
 If you refer to your notes the audience will feel you are being distant.
 The preview of the presentation takes away the excitement.
 Audience members will spend time writing questions on the notes.
Question 2 of 15
Which type of audience member is the most difficult to deal with?
 ones who try to ask trick questions

 ones who are chipper-in-ers
 ones who are sleepy
Question 3 of 15
When building PowerPoint slides, when should you avoid having bullet points appear on the
slide one by one?
 when you want to keep the screen free from clutter

 when the bullet points are related to each other
 when you want the audience to wonder what’s coming next
Question 4 of 15
If you are giving a long presentation on a complex topic, what should you intersperse your
presentation with?
 abstract examples
 preplanned jokes
 real-life stories
Question 5 of 15
What is one critical rule you should always follow regarding your appearance when giving a
presentation?
 Never wear anything districting

 It’s best to overdress to be safe.
 Always dress how your audience dresses.
Question 6 of 15
Which simple trick can you do to ensure your presentation doesn’t go over the allotted time?
 Have a section near the end you can shorten or skip altogether.
 Put time-related notes in your slides to show how long each one will take.
 Provide sign posts to show the audience that the end is coming.
Question 7 of 15
Chan is going to present to a company’s IT department. He understands that this group

generally works in t-shirts and jeans. How should Chan dress?
 slightly smarter than the IT audience

 in a suit and tie to display professionalism
 in the same way the IT audience is dressed
Question 8 of 15
What is the best advice about body language you can give a colleague who is presenting for
the first time?
 Be natural and comfortable.

 Focus your eye contact on one person to avoid nervousness.
 Keep your hands in your pockets if you feel nervous
Question 9 of 15
From your audience’s perspective, why is it important for you to sign post when you’re
giving a presentation?
 so your audience knows you’re keeping your presentation to the promised
time
 so your audience knows what you’re going to be covering next on your agenda
 so your audience knows which part of the agenda you’ve covered
Question 10 of 15
Your training presentation is going to include some group work. Even though it has some
downsides, which room layout should you select?
 classroom style
 café style
 U-shape with chairs
Question 11 of 15
You’re going to give an hour-long presentation to 16 salespeople, and you get to choose the
room layout. Which layout is most ideal?
 two rows of tables and chairs with an aisle in the middle.

 a U-shape for the tables and chairs with the closed end away from you
 one long table with chairs around each side and at the end
Question 12 of 15
You’re presenting to a small group and plan to use flip charts. What should you do with the
notes you want to include in your presentation?
 Memorize your notes so the audience doesn’t see you using “cheat sheets.”
 Have them on a single sheet of paper on a table or chair next to the flip
charts.
 Have your notes written on individual note cards.
Question 13 of 15
You ask your prepared questions to your audience, but you’re not getting responses. Which
trick can you use to elicit their responses?
 Ask questions that only require the audience to raise their hands to respond.
 Split the audience in to pairs to consider your questions, then ask them
again.
 Avoid asking questions the audience can answer in their head.
Question 14 of 15
Your presentation is scheduled for an hour. What’s the best way to utilize the time and keep
your audience engaged throughout your presentation?
 Have audience members get in groups and do a small presentation of their

own.
 Ask questions and encourage the audience to shout out answers.
 Provide a quiz for the audience at the end of the presentation.
Question 15 of 15
How can you overcome an audience’s tendency toward microsleeps when you are
presenting?
 Say everything important in the first five minutes.

 Keep your presentation to less than half an hour.
 State your important points twice.
How to Present and Stay on Point Linkedin Answers Quiz

1
Question 1 of 3
What is the 10-second rule?
 The audience should be able to understand a slide in 10 seconds.

 You should not spend more than 10 seconds talking about a slide.
 The audience will only pay attention to you for 10 seconds per slide.
 You should spend less than 10 seconds explaining each item on a slide.
Question 2 of 3
You have already prepared and practiced your presentation. How should you get ready for the
event?
 Reach out to all the audience members.

 Prepare a transcript and audio recording.
 Anticipate something going wrong.
o EXPLANATION: You should have redundancy in your presentation
technology.
Question 3 of 3
How can you increase your emotional presence?
 Smile and make eye contact.

 Maintain a consistent pace but vary the volume.
 Speak clearly and loudly.
 Use gestures, pauses, and expressions.
o EXPLANATION: You can also vary speech volume to match the
emotional content.
How to Present and Stay on Point Linkedin Answers Quiz
2
Question 1 of 3
What is the best way to avoid technical errors during your presentation?
 Have an A/V technician help.

 Do not use your own laptop.
 Implement a checklist.
o EXPLANATION: There are a lot of things that can go wrong, and
working through a checklist beforehand is the best policy.
 Use cloud storage.
Question 2 of 3
Three times during your presentation, an audience member’s phone rings. How should you
respond?
 Apologize and appeal for help.

 Pause the presentation.
 Ask the person to leave.
 Smile knowingly and carry on.
o EXPLANATION: Any other action or response would cause a
diversion.
Question 3 of 3
What should you say if you receive an irrelevant question?
 “I’m really not interested in that issue.”

 “That’s interesting, but it might be too much off-topic. Can I discuss this
with you later?”
o EXPLANATION: You can politely defer answering the question.
 “That’s really too much of a diversion. I think we should move on.”
 “You’ll have to take that up with someone else.”
Creating and Giving Business Presentations Answers Quiz

1
Question 1 of 2
All of the following are steps in developing a compelling presentation EXCEPT:
 Do your research on the topic and audience.

 Strategically design content and visuals.
 Practice relentlessly for a flawless and authentic delivery.
 Preload audience members with the complete details of your presentation in
the days prior to actually delivering it.
o Explanation: Giving your audience all the information you plan to
present in advance eliminates the need for a presentation at all. To
keep your audience engaged, give them just enough information
ahead of time so they know what you’ll be discussing, but don’t give
away your presentation!
Question 2 of 2
How much preparation time is needed to deliver a compelling presentation?
 at least four weeks

 at least two weeks
 at least one week
 it depends on the content of the presentation

2
Question 1 of 4
How should you plan a presentation for an audience that has a mixed level of knowledge on
the topic?
 Use primarily expert-level, insider language.

 Simplify all explanations to the lowest common denominator of knowledge on
the topic.
 Refer to both high- and low-content knowledge by defining terms for some
and connecting to prior knowledge for others.
o EXPLANATION: By appealing to both those that are well-versed in
the subject of your presentation as well as those that are not, it is
suggested that you fluctuate between defining necessary terms for
some, while connecting to prior knowledge of the audience members
that are more knowledgeable on your subject. It is a tricky balance,
but it can be found.
 Cover only the very basic concepts related to your presentation topic.
Question 2 of 4
Which of the following is an example of properly accommodating an audience’s preferred

communication style?
 To accommodate indirect communication cultures, begin with a story,

history, or a local fable aligned to the topic.
o EXPLANATION: Many cultures that utilize indirect communication
prefer to have an emotional attachment to a presentation. By
beginning with a story or fable aligned with your topic, you help to
establish that emotional connection from the on set.
 When you are unsure of formality, always defer to casual, informal conversation.
 Indirect communication cultures, make your main point a bit vague so the
audience will really need to grapple with the content.
 When presenting to a non-native English-speaking audience, use acronyms,
idioms, and casual expressions.
These are Creating and Giving Business Presentations Answers
Question 3 of 4
Your audience may be ready to hear your message, apathetic to it, or even skeptical. After
you research your audience and discover they may be skeptical, how should you proceed?
 Grab their attention early and communicate the value of your information, even
if it doesn’t match theirs.
 Take ownership of the content knowledge and illustrate your expertise with a
strong front.
 Identify next steps for the information you are presenting, and ask questions that
will ignite discussion.
 Begin by showing you know their concerns and allow for dialogue to occur
early in the presentation.
o EXPLANATION: Opening your presentation by acknowledging
concerns and allowing a dialogue will help to get your resistant
audience members engaged, and hopefully alleviate some of their
initial concerns and allow you to dive into the rest of your consent
with a more empathetic audience.
Question 4 of 4
No matter why the audience is attending your presentation, you should

communicate _____ from the very start of your presentation.
 action items (next steps audience members should complete after finishing the
presentation)
 the audience value (what’s in it for them?)
o EXPLANATION: By establishing the value your presentation
provides to the audience early on, you give yourself a more attentive
audience. Do your homework and know what is important to your
audience, and communicate how your ideas will build on that.
 historical context of your topic
 the presentation outline

3
Question 1 of 3
All of the following are examples of key points to remember when designing presentation
slides EXCEPT _____.
 Your slide animations and transitions should be attention-grabbing and
excite the audience.
o EXPLANATION: Slide animations and transitions should be as
simple as possible. You want the focus of the audience to be on you
and the content you are discussing, not the animations on the
slideshow.
 Your slides should be simple and organized, striking a balance of images and
words.
 Only include information you want the audience to retain; the rest of the
emphasis should come from you.
 Your intro slide should hint at the main points and introduce you to your
audience.
Question 2 of 3
When you ask a trusted colleague for constructive feedback on your presentation slides,
which question is LEAST helpful?
 Do you remember my main points?

 Was the initial slide descriptive?
 Were the colors, font, spacing, and visuals appealing?
 Do you enjoy seeing presentations by speakers outside of your company?
o EXPLANATION: Whether your colleague enjoys presentations
from outside speakers or not is totally irrelevant to the content of
your presentation. Focus on your presentation and how it can be
improved to be effectively convey information to your specific
audience.
These are Creating and Giving Business Presentations Answers
Question 3 of 3
When designing a presentation and you get to the visuals, all of the following are correct
except:
 Begin by designing slides first for inspiration on what you should present.
Next, organize your slides and content appropriately.
o EXPLANATION: It’s tempting to dive right into Powerpoint and
find the most interesting visuals. However, doing so without
planning your content and presentation flow first will result in a
disjointed presentation.
 Be sure to account for possible questions from your audience and plan for a
hyperlinked questions and answer slide.
 Look for a cohesive slide design background that matches your theme and
audience colors.
 Begin your visual design process by sketching your presentation in 3 chunks:
intro, body, and conclusion. Only once the flow of the presentation is organized
should you start on actual slide design.
4
Question 1 of 4
A Q&A session allows you to connect, inform, and inspire. Which example demonstrates the
most effective way of doing this?
 Assume that the answers you give are sufficient enough, and reduce interaction
with audience members.
 Invite questions with review of content and prepare a closing statement in
advance.
o EXPLANATION: It helps to get a Q&A going by briefly reviewing
your content. Once the questions from the audience end, a strong
closing statement is a great way to send the audience away thinking
highly of you and your presentation.
 Honor your participants by responding to every question, even if it is off topic.
 Maintain authenticity of your response(s) by not preparing or practicing.
Question 2 of 4
Which choice is an effective example of a strong opening and/or closing?
 Use the opening as the what and connect the dots from the opening to the
closing.
o EXPLANATION: You need to engage your audience from the get-
go, and the best way to do that is to convey what’s in it for them.
Why does this presentation matter to your audience?
Communicating that early on is critical, and it sets you up for
effective close by connecting the dots between your intro and
conclusion.
 Begin with a call to action to help your audience keep the end in mind
 Ask a question, but maintain a monotone voice to avoid distracting the audience.
 Provide a startling, unrelated fact.
These are Creating and Giving Business Presentations Answers Quiz 4
Question 3 of 4
Strong posture and deliberate movement can exude confidence during a presentation. Which
is an example of using movement to your advantage?
 Shift your weight from one hip to the other hip to avoid passing out from nerves.
 Shuffle around while you stand to keep your audience guessing your next move.
 To make a strong closing point, take two steps forward in the speaker’s
triangle.
o EXPLANATION: Moving forward to engage your audience while
delivering a closing point can help to emphasize it.
 Be a mambo talker; have one foot planted on the ground while the other foot
moves forward and back.
Question 4 of 4
What should you do with your hands while you’re presenting?
 Wring your hands, which will stop you from pointing directly at someone’s face.
 Gesture when words match your emotions. Remember, too much movement
becomes a distraction.
o EXPLANATION: Using gestures to emphasize your emotions can
help deliver more energy to an audience. Just be careful not to over-
do it, as too much movement can become a distraction.
 Keep your elbows glued to your ribs and make tiny hand gestures, often referred
to as the T-Rex.
 Keep one hand in your pocket with change. The jingling will add a nice musical
sound.

5
Question 1 of 1
What’s an effective strategy for receiving feedback if you struggle with flat intonation,
rambling, or using fillers when you speak?
 Leave yourself a voicemail and listen to it to hear how you sound.

o EXPLANATION: Leaving yourself a voicemail is a great way to
catch any issues with your intonation. Continue sending yourself
these voicemails, and share your progress with trusted colleagues,
until a noticeable difference is made.
 Practice in the same room you will present and wear the exact clothing you wear
during the presentation.
 Video record yourself and ask a colleague to give you feedback on your how you
move on stage.
 It takes 6 weeks to change, so be patient and wait.
Creating and Giving Business Presentations Answers

FINAL EXAM
Question 1 of 11
How do effective presenters build credibility?
 They communicate their credentials and experience to audience members as

often as possible.
 They have fun while presenting and tell as many jokes as possible.
 They closely monitoring audience members for their timeliness and enthusiasm.
 They include relevant information from ample, unbiased research, and they
speak with authority.
Question 2 of 11
What does “WIFT” stand for?
 What’s in it for them, the audience

 An acronym reminding speakers to focus on their visuals.
 An acronym reminding speakers to prepare for potential audience questions
 What’s in it for the teacher, or speaker
Question 3 of 11
Your presentation should balance logic and emotion. Which question can you ask to verify
that your presentation design is logical?
 Does your tone, body language, and overall energy show a high level of interest
and enthusiasm for the topic?
 Are your main points logically sequenced with smooth transitions and
evidence to support them?
 Do you maintain eye contact and lean toward the audience, showing interest and
connection?
 Do you change your volume to get attention, either high or low?
These are Creating and Giving Business Presentations Answers Final EXAM
Question 4 of 11
What is the best strategy to employ if you have access to the audience during your
presentation?
 If you have the opportunity, you should consider talking to your audience
before the presentation and ask them, What do you want to get out of my
presentation?
 You should focus on your presentation design and not spend time interviewing
the audience. Afterall, you know your content best.
 If you have the opportunity interview your audience about their preference in
Powerpoint or Prezi for your visuals.
 If you have the opportunity ask your audience who is a presenter they have
enjoyed in the past.
Question 5 of 11
All of the following are strategies for reducing speaking anxiety EXCEPT _.
 Have ample amounts of caffeine and sugar before your presentation to

increase your energy and enthusiasm.
 Focus your energy outward and think about the needs of the audience.
 Visualize yourself both succeeding and overcoming obstacles.
 Practice with your technology and have a backup plan.
Question 6 of 11
In a popular scientific conference John presented his latest research. The audience was
surprised that he took the time to explain every acronym and statistical method. Why did
John take this approach?
 John didn’t have any information on the audience makeup. He took an educated
guess.
 John had not considered any difference in audience knowledge but he thought
that would be a better approach because that was a successful approach in the
past year’s conference.
 John knew that professors and scientists from all over the world were attending
and he was trying to accommodate the on English speakers.
 John knew that young graduate students and family members were in
attendance. He assumed that they didn’t have the same level of knowledge
as most members of the audience.
Question 7 of 11
What should you do when practicing the delivery of your presentation?
 Include visuals in your mock practice run.

 Practice being conversational while keeping your main points and transitions in
order.
 Consider videotaping yourself to look for fillers or nervous movement.
Question 8 of 11
A speaker with strong emotional appeal does all of the following, except:
 Wears a sharp looking suit so that he can look very professional.

 Uses strong intonation and conviction in his speaking.
 Gestures large and changes his position on the speaking stage to match his
message.
 Uses emotive and visual language.
Question 9 of 11
Which choice best demonstrates effective eye contact during a presentation?
 Focus your eyes on the floor three feet ahead or one foot above the people in the
back row of your audience.
 Look at unfriendly faces first to force them to engage in your presentation.
 Hold eye contact for three seconds with as many people as you can to avoid
looking like a lifeguard scanning the room.
 Don’t consider the unique culture and surroundings of your audience. Eye
contact is always positive.
Question 10 of 11
A presentation with a solid logical foundation includes this element:

 stories and examples to support claims
 quotes and interviews to support claims
 statistics and data to support claims
Question 11 of 11
Susan is meeting with the department head to get feedback about the best way to make a
presentation. Which question will help Susan determine the scope of her presentation design?
 “Do you like to hear the recommendation first and then the research?”
 “Do you expect for the visuals to be printed as handouts before the
presentation?”
 “Do you prefer to know the big picture first before we dive into the details”?
 “Do you prefer that we take questions throughout the presentation, or leave them
for the end?”
Teamwork Foundations Linkedin Learning Answers Quiz

1
Question 1 of 2
Why should you embrace imperfections in others?
 Imperfections build team spirit.

 Imperfections are inevitable, but give people a chance to excel.
 Imperfections can bring education and experience.
 Imperfections give you grounds for dismissal.
Question 2 of 2
Why is there a paradox in teamwork?
 Teams are too large.

 Teams are both necessary and awkward.
 Virtual working reduces the amount of teamwork.
 Teams suppress individual efforts.

2
Question 1 of 5
What should you do to help the leader with vision?
 Point out deficiencies in the current objectives.

 Form a coalition with other team members
 Ask the leader to clarify the long-term goals.
 Demand that the team leader issue a vision statement.
Question 2 of 5
Why is it important to have a vision for success?
 all of these answers.

 so each team member can determine how they’ll contribute to team success
 so each team member can help refine or clarify the vision
 to help establish a sense of purpose
Question 3 of 5
Which kind of person can work effectively through repetitive tasks?
 a visionary
 an organizer
 a thinker
 a stayer
Question 4 of 5
Bob’s main skills relate to blue-sky, creative thinking. In which phase of a project are these
types of skills most useful?
 action
 briefing
 direction setting
 finishing
Question 5 of 5
Pedro spots several problems with his team’s current plan of action. How should Pedro
proceed?
 by writing a letter
 by analyzing the system until he is completely sure
 by keeping quiet
 by alerting the team

3
Question 1 of 5
In Fred’s team, many individuals seem to be simply going along with the plans because they
are either comfortable or lazy. How can Fred improve the situation?
 by deposing the team leader

 by suggesting that the team disband
 by suggesting that someone become deliberately critical of the plan
 by leaving the team
Question 2 of 5
Doris is completely arrogant and immune to criticism. Which of the bad behaviors is she
exhibiting?
 dishonesty
 aggressiveness
 unreliability
 selfishness
Question 3 of 5
If you have to deal with an individual that you find annoying, how can you improve the
situation?
 Confront the individual.

 Get the individual dismissed from the team.
 Avoid all interaction with the individual.
 Consider the strengths of the individual.
Question 4 of 5
When managing your team, how should you decide on the best size?
 Keep the team as small as possible.

 Add as many team members as are willing to join.
 Allow team members to come and go.
 Subdivide the team.
Question 5 of 5
How should you best view conflicts when they arise?
 as a fault in leadership
 as structural, not personal matters
 as a problem with individual personalities
 as a problem with the project itself

4
Question 1 of 4
Edvina tends to hide many of her personal characteristics and beliefs because of timidity.
What does this evoke in her teammates?
 diminished trust
 increased interaction
 fear
 respect
Question 2 of 4
How can Emily learn more about her blind spot?
 through confidence exercises

 by using the Johari diagram
 though self-examination
 by asking for feedback
Question 3 of 4
Maria has trouble moving on from slights that her teammates commit. How can she get past
the indiscretions and forgive?
 through retribution
 through calmness and meditation
 by discussing with her team and exposing the errors
 by recognizing that they are not personal attacks
Question 4 of 4
Holding onto emotional baggage or things that irritate you about your team is actually
productive, because it keeps you on your toes and aware of what’s really going on.
 FALSE
 TRUE

5
Question 1 of 4
Why might listening be difficult for you?
 You have to imagine what the intentions of the speaker are.

 Your own thoughts can outpace the other person’s speech.
 Speakers are sometimes too fast with their thoughts.
 Most speakers are sloppy in their delivery.
Question 2 of 4
What are the keys to reliability?
 organization and documentation

 faithfulness and devotion
 persistence and commitment
 determination and facilitation
Question 3 of 4
If Alfred is prone to negative thinking, how can he attempt to avoid it?
 by analyzing himself in a Johari diagram

 by taking action against those who confront him
 by making it a game and asking others to help
 by discussing negative thoughts with the team
Question 4 of 4
How can you encourage your team to maintain a collective, positive attitude?
 Get others to point it out if you do say anything negative.

 Make it a game to never say anything negative, even in the most testing
situations.
 Ask them to monitor themselves to make sure that they remain positive, or at
least not show if they’re feeling pessimistic.

6
Question 1 of 1
Once you know your strengths, it’s your duty as a great team member to use them, and
volunteer for things that you can contribute towards.
 FALSE
 TRUE
Teamwork Foundations Linkedin Learning Answers

FINAL EXAM
Question 1 of 14
Why is it important to help quiet people talk more?
 They will incite conflict otherwise.

 They deserve respect.
 They are often the deep thinkers.
 They might quit the team if neglected.
Question 2 of 14
The two most important jobs of a team leader is to select the right mix of people and _.
 ask the boss to dictate what the team vision should be

 have a vision that the team can achieve together
 let the team figure out how to maneuver themselves
Question 3 of 14
Team member Mary always feels isolated and undervalued in her team participation. What is
likely missing from her team experience?
 a visionary
 an inspirational message
 a sense of community
 a strong leader
Question 4 of 14
A great way to encourage quieter team members to contribute is with the Questioning
Funnel: _.
 start with open questions and finished with closed questions

 start with closed questions and finished with open questions
 start and end with open questions
 start and end with closed questions
Question 5 of 14
Bob is naturally talkative. His coworker Sharon suggests that he should try to restrain
himself. What is a reasonable solution?
 Bob should let Sharon speak.

 Bob should embrace his natural skills.
 Bob should try to restrain his talking time to 80 percent of the conversation.
 Bob should try to restrain his talking time to 10 percent of the conversation.
Question 6 of 14
If you find yourself on a team in which your preferred roles have already been filled, what
should you do?
 Look for gaps.

 Resign from the company.
 Compete to fill the position that you want.
 Reorganize the team.
Question 7 of 14
Flexibility of _ is a useful feature in a team player.
 interest
 attitude
 role
 timing
Question 8 of 14
Alfred is unsure of his strengths and capabilities. Which action should Alfred take?
 Volunteer for any job.

 Go back to school.
 Ask his teammates for feedback.
 Look for a partner.
Question 9 of 14
What might be an appropriate way to handle someone on a team who is more dominant in
their nature?
 Allow the conflict to unfold between that person and other team members
naturally.
 Acknowledge their contribution, and then encourage others on the team to
contribute their own opinions and suggestions.
 Avoid them.
Question 10 of 14
All of the following are destructive team behaviors, except: _.
 negative attitude about a situation or other team members

 communication: speaking up when you disagree with the plan
 unreliability: not doing things you’ve agreed to
 selfishness: putting oneself before the team to the detriment of the team
Question 11 of 14
How can you best evaluate your performance as a team member?
 by scoring your compensation, satisfaction, and comfort

 by getting feedback from your boss
 by comparing yourself to other team members
 by scoring your job requirements, performance, and comfort
Question 12 of 14
Managing weaknesses involves a few strategies. Which strategy generates the most long-term
improvement?
 external help
 avoidance
 self-development
 delegation
Question 13 of 14
What are the three actions that can enhance your niceness?
 congratulating, helping, and joining

 thanking, complimenting, and helping
 critiquing, analyzing, and assisting
 complimenting, advising, and trusting
Question 14 of 14
A good team member is someone who _.
 is a bit aggressive under pressure

 exhibits emotional stability
 keeps all tasks and lists in their head
Communicating with Empathy Linkedin Learning

Answers Quiz 1
Question 1 of 3
Which sentence accurately describes cognitive empathy?
 Cognitive empathy is an automatic reaction to another’s display of emotions.

 Cognitive empathy is when you attempt to feel what another person feels to
better understand and engage with them.
 Cognitive empathy means speaking to and treating a person the way you want to
be spoken to and treated.
 Cognitive empathy means being sympathetic toward another person.
Question 2 of 3
What do empathetic teams at work do when faced with differences of opinions?
 They view the opposing viewpoint from the other’s perspective.

 They argue their individual points until someone concedes.
 Their argue their individual points until they all come to a compromise.
 They reassess their viewpoint and compare it to viewpoint of the speaker.
Question 3 of 3
When you focus on networking and put building strong relationships on the back burner,
success will be a lot easier to achieve because everyone will understand your goals.
 FALSE
 TRUE
Communicating with Empathy Linkedin Learning

Answers Quiz 2
Question 1 of 6
The best way to combat failures of empathy in groups is to _____ and focus on _____ to
solve the problem.
 let everyone say their opinion; compromising with the other side as a collective
 compromise with the other side as a collective; active listening
 think about the other side’s perspective; one-on-one communication
 eliminate the group; one-on-one communication
Question 2 of 6
What is the true value of determining what your coworkers are intellectually capable of
consuming when assessing their communication needs?
 Shaping your message around what their mind can grasp is inclusive and,
therefore, an act of empathy.
 You can understand who to talk to and who to avoid when attempting to solve
difficult problems.
 You can get exactly what you need out of your coworker—nothing more and
nothing less.
 You can quickly move the conversation towards what you want to discuss.
Question 3 of 6
When asking your coworkers how they view your personal communication style, what type
of feedback is the most valuable?
 very specific instances when you patiently explained an idea to someone needing
guidance
 very specific instances when you failed to explain an idea to someone needing
guidance
 how you consistently make that person feel during any given conversation
 how you consistently make others in the office feel during meetings
These are Communicating with Empathy Linkedin Learning Answers
Question 4 of 6
When approaching difficult conversations as a listener, what are the two main things you
need to remember?
 You don’t get to choose how you make the speaker feel. How you react
directly affects how the conversation progresses
 Your opinion of how the speaker feels matters more than theirs. The
conversation will most likely end how it began.
 Acknowledge what you believe is true about what the speaker says. Focus on
moving the conversation to a healthier place.
 You get to choose how you make the speaker feel. Your reaction has minor
influence on how the conversation progresses.
Question 5 of 6
When approaching difficult conversations as the speaker, _____ helps you shape your

message around bettering the situation and not belittling the listener.
 managing your emotions

 not using a script
 focusing on the why
 listening
Question 6 of 6
When it comes to laying the foundation for positive communication, _____ will help you see
which actions encourage positive interactions and which actions are detrimental.
 asking questions
 giving others a platform to share their ideas
 observing other people in conversation
 active listening
Increase Your Flexible Thinking Skills Linkedin Answers

Quiz 1
Question 1 of 4
What scenario is LEAST likely to happen when workers have high levels of cognitive
flexibility?
 being better positioned to adapt to setbacks
 sticking with the status quo because it’s easiest
 creating an environment where it feels safe to take reasonable risks
 adjusting more quickly to new expectations and demands
Question 2 of 4
Your colleague Masha is really good at multitasking. Does this mean that she is automatically
high in cognitive flexibility?
 Yes. Multitasking and cognitive flexibility are both high signs of intelligence
 No. In fact, the more you are able to switch from one task to the next, the more
cognitively inflexible you are.
 Yes. Multitasking and cognitive flexibility are very similar concepts.
 Not necessarily. In fact, the distractions of multitasking sometimes take
away from our ability to be cognitively flexible.
These are Increase Your Flexible Thinking Skills Linkedin Answers
Question 3 of 4
Keisha has high cognitive flexibility. What are three reason why this helps her socially and
interpersonally at work? A. It helps her be adaptable when there is a change in plans. B. It
helps her work faster than other people. C. It allows her to work fewer hours because she is
so efficient. D. It helps her take other people’s perspectives into account. E. People find her
interesting because she is spontaneous and can see the humor in many situations.
 A, B, C
 A, D, E
 A, C, E
 B, C, D
Question 4 of 4
Cognitive flexibility is a prized skill in the workplace, and it is made up of three major
components. What are they?
 intelligence, adaptability, innovation

 creativity, intelligence, multitasking
 adaptability, innovation, self-observation
 innovation, adaptability, ambition

Quiz 2
Question 1 of 3
Which of the following behaviors is NOT associated with a higher level of cognitive
flexibility?
 protecting your sleepIncorrect
 having regular social interaction
 getting daily movement
 sugar boosts in the afternoon
Question 2 of 3
Mike is convinced that his way of pitching a new client is the best way, and so he looks for
past pitches like his that have worked. He tends to overlook the instances where his previous
pitches fell short. What is this an example of?
 implicit bias
 success fallacy
 confirmation bias
 all-or-none thinking
Question 3 of 3
The more that Grace relies on her smartphone for daily tasks, the more jeopardized her
cognitive flexibility may become. Why is this?
 Smartphones drastically decrease creativity.

 Intelligence tends to decrease with increased smartphone use.
 Technology increasingly recognizes our patterns and tastes and can force us
into ruts with our choices.
 The average smartphone user has been shown to be less cognitively flexible than
the average non-user.

Quiz 3
Question 1 of 3
Which choice is NOT a helpful way to build your ability to innovate?
 Embrace spontaneity.
 Seek out novelty
 Reward yourself for coming up with the right answer.
 Make room for humor.
Question 2 of 3
Which statement about staying in a rut is true?
 Staying in a rut is often more comfortable in the moment, and feels safer
and more predictable.
 The smarter we are, the less likely we are to stay in ruts.
 Ruts get a bad rap, and are often the best way to think creatively.
 Staying in a rut only happens when we are lazy.
Question 3 of 3
Let’s say you are stuck in a rut with a certain thought, like “My performance review is going
to be terrible.” What would be the best way to reframe that thought in order for it to not be as
bothersome, and to help you get out of your mental rut?
 Distract yourself with something happy.

 Avoid the thought as much as possible, and pretend it’s not there.
 Change the narrative to “I’m having the THOUGHT that this review will be
terrible,” recognizing that the thought may very well be a distortion.
 Pick a small, simple punishment each time the thought comes up, like snapping a
rubber band on your wrist.
Critical Thinking and Problem Solving Linkedin Answers

QUIZ 1
Question 1 of 4
Elina has trouble staying focused on any topic for very long. Which step is most useful for
Elina?
 Create a more rigid agenda.

 React to external stimuli as they appear.
 Prepare mentally and physically for the activity.
 Adapt to new ideas and challenges.
Question 2 of 4
Seppo holds on to certain biases that tend to cause some bad decisions and blunders in his
life. How can Seppo improve?
 by actively studying what went wrong in the past

 by using more systematic reasoning
 by studying logic and analysis
 by striving for a more positive outlook
Question 3 of 4
Why is it useful for a leader to begin a discussion with questions?
 They can demonstrate your lack of knowledge.

 They can confirm your assumptions.
 They can stimulate conversation.
Question 4 of 4
Why is it important to identify the purpose of an information source?
 to understand the compensation required

 to identify biases
 to determine its appropriate use
 to understand the format

QUIZ 2
Question 1 of 3
In the PERT process, what must you do right before making your final plan?
 Assess feasibility and make adjustments.

 Build a timeline.
 List subtasks and their interdependencies.
 Identify the ultimate goal of the project.
Question 2 of 3
When should you use participatory decision-making?
 when additional expertise is needed

 when you have a long timeline
 when there are high-impact consequences
Question 3 of 3
Why should you introduce some structure into your problem-solving methods?
 to achieve a traceable result

 to reduce conflict and achieve better decisions
 to make everyone feel appreciated
 to increase speed and reduce ambiguity

QUIZ 3
Question 1 of 5
Atul wants to ensure that the current project embraces all cultural groups. Which type of
criterion concerns Atul?
 practical
 legal.
 economic
 ethical
Question 2 of 5
Why would buzz groups generate more ideas than a brainstorming session?
 They require all participants to speak for a few minutes.

 They give specific assignments to each participant.
 They encourage quieter participants to speak up.
Question 3 of 5
You are arguing to make a change to the current methods for accomplishing a task. Which
type of statement are you making?
 fact
 policy
 value
These are Critical Thinking and Problem Solving Linkedin Answers FINAL EXAM
Question 4 of 5
When limiting decision choices, what is the most important factor to consider?
 It is okay if the final choice does not meet the success criteria.
 Always use a cost-benefit analysis
 Perfection is not necessary.
 Multi-voting is preferable to single voting.
Question 5 of 5
Why should you use an iterative process in solution implementation?
 to engage stakeholders
 to enable minimal effort
 to constantly improve
 to reduce costs

QUIZ 4
Question 1 of 3
How can you avoid groupthink?
 by appointing a devil’s advocate

 by using the decisions of one small groupIncorrectOn the contrary, multiple
groups can help develop alternate solutions.
 by taking first impressions as finalIncorrectDecisions should be revisited after a
cooling off period.
 by letting the leader speak up and take charge
Question 2 of 3
Pedro calls Maria a habitual liar and concludes that nothing she says is trustworthy. Which
type of fallacy is Pedro exhibiting?
 appeal-to-ignorance
 ad hominem
 strawman
 ad hoc
Question 3 of 3
How can you best deal with situations in which you suspect cherry picking?
 by asking for complete data covering the whole picture

 by using labels for all axes
 by using an ad hominem attack
 by asking for baselines in all graphs

FINAL EXAM
Question 1 of 12
What can you use action plans for, in addition to leading to the implementation of your
solution?
 to guide decision-making
 to provide a roadmap for future projects
 to assess success and correct as needed
Question 2 of 12
What type of logical fallacy is someone using when they attack your position by omitting key
parts of your argument?
 ad hominem
 appeal to ignorance
 ad hoc
 strawman
Question 3 of 12
High-functioning groups can encounter pitfalls that derail good problem-solving. What does
it mean if a group centers itself?
 It is overly skeptical of all solutions.

 It focuses on agreement rather than dissent.
 It follows the leader’s thinking.
Question 4 of 12
Why is analysis of information sources important to your critical thinking?
 You justify your position on a topic.

 You make sure your sources are trustworthy.
 You can credit the source of your information.
Question 5 of 12
Why would you use buzz groups when leading your team to find solutions?
 to provide a visual representation of the issue

 to create extra buzz around the solutions
 to ensure that everyone is comfortable participating
Question 6 of 12
You are meeting a colleague who disagrees with you about the direction your team should
take on a project. What can you do to keep your biases from affecting the conversation?
 Think about how you can share your opinion without angering them.
 Consider the issues from your colleague’s perspective.
 Prepare for the conversation by anticipating their arguments.
Question 7 of 12
What is a best practice that helps you stay focused and think critically during meetings?
 Create an agenda and do not stray from it.

 Mentally prepare by removing your biases.
 Have a plan to follow up in case you miss anything.
Question 8 of 12
How can asking questions help you become a critical thinker and better leader?
 You validate your opinions.

 You make sure your team is engaged.
 You influence others.
Question 9 of 12
What type of decision-making would you use to gain additional expertise and team buy-in,
but also to retain the final say?
 majority vote
 consensus
 autocratic
 participatory
Question 10 of 12
What is a benefit of using the nominal group technique for problem-solving?
 It is a way to ensure that everyone gets involved.

 It provides insight on who voted for each solution.
 It helps answer the most important question.
Question 11 of 12
When using PERT for solving a large and complex problem, what is your last step?
 Determine feasibility.
 Isolate the critical path forward.
 Identify the time needed.
 Assess the order of events.
Question 12 of 12
You are deciding on the logistics for a meeting. What type of assessment criteria are you
using when you consider the number of attendees and size of the meeting rooms?
 economic
 legal
 practical
 ethical
Internal Quiz
Question 1 of 13
What is an advantage to learning to be creative?
increased self-confidence
improved quality of health and life
all of these answers
improved problem-solving skills

Question 2 of 13
Fixedness is a cognitive bias that _.
limits your ability to see the world around you differently than you’re used to
really doesn’t impact your creative abilities over time
helps you work better with those who see the world like you
enhances your creative abilities by limiting your mental processes
limits your ability to see the world around you differently than you’re used to
Question 3 of 13
What is not a criteria for classifying a thought as creative?
It’s popular.
It’s useful.
It’s new.
It’s surprising.
It’s popular.
Question 4 of 13
Task unification is defined as _.
the assignment of additional tasks to an existing resource
bringing two product attributes into harmony with each other
assigning only one function to a product
bringing simplicity to the world of innovation
the assignment of additional tasks to an existing resource
Question 5 of 13
When applying the multiplication technique, which product attribute should you consider
when creating a table?
color
weight
shape
Question 6 of 13
When applying the division technique, after dividing a product or its components, what
should you do?
Seek consultation from an R&D specialist.
Rearrange them back into the product.
Apply a second technique to the product.
Get a pricing quote from a potential manufacturer.
Rearrange them back into the product.
Question 7 of 13
The subtraction technique is defined as the removal of an essential component from a
product.
FALSE
TRUE
TRUE
Question 8 of 13
After virtually applying one of the SIT methods to a product, what is a good question to ask?
Does the concept help people in any way?
Can this product bring in enough profit within the current fiscal year?
Would I buy this product?
Will this product be popular enough with consumers?
Does the concept help people in any way?
Question 9 of 13
What is a Systematic Inventive Thinking pattern?
subtraction
multiplication
task unification
Question 10 of 13
The hallmark of the attribute dependency technique is the unrelated nature of a product’s
parts.
FALSE
TRUE
FALSE
Question 11 of 13
A key to selecting the best ideas is identifying the most important _ for your ideas in advance.
cost analysis
people
timeframe
criteria
criteria
Question 12 of 13
The best creativity workshops are held in rooms with specialized accessories to boost
innovative ideas.
FALSE
TRUE
FALSE
Question 13 of 13
Functional diversity means that _.
team members have different technological skill sets
team members can interchange their team role when asked
team members come from different parts of the company
team members should be okay working various times of the day
team members come from different parts of the company
Question 1 of 11
Research shows that effective _ produce better outcomes than _.
managers; individuals or uncoordinated groups

teams; individuals or uncoordinated groups
individuals; teams or uncoordinated groups
teams; individuals or uncoordinated groups
Question 2 of 11
Jamal tells Carla that something she said was hurtful to him. Now, it is Carla’s turn to
respond. What kind of response is best?
Carla should explain how Jamal’s actions fit into a larger pattern of hurtful behavior.
Carla should articulate her understanding of Jamal’s perspective.
Carla should agree with Jamal’s perspective.
Carla should defend what she said.
Carla should articulate her understanding of Jamal’s
Question 3 of 11
Which statement about conditions of satisfaction is FALSE?
Conditions of satisfaction define what is acceptable and what is the bare minimum of
achievement.
Conditions of satisfaction should be established before you start your project.
Conditions of satisfaction are different than goals.
Conditions of satisfaction should be established once team members confront their first
obstacle.
Conditions of satisfaction should be established once
Question 4 of 11
What does AAR stand for?
Anonymous author review

After-action review
Active assessment review
Anonymous assessment report
After-action review
Question 5 of 11
What tool can you use to ensure team members are accountable for their roles and meeting
minimum expectations?
the Say-Do matrix

the microleader tool
the five W’s
the consequence tool
the five W’s
Question 6 of 11
You manage a team that is geographically distributed. How can you encourage your team to
engage in conversations?
Ask open-ended questions.

Create virtual spaces for conversations.
Host virtual socials.
Question 7 of 11
You are in a meeting and your team’s discussion starts to stray off topic. You interrupt the
conversation and remind the group to stay focused on the key agenda items. In this scenario,
what role did you take on?
Convener
Coordinator
Recorder
Monitor
Monitor
Question 8 of 11
What is the C in LESCANT and why is it important?
Context. It is important to know whether the teammate is from high or low context culture.
Clarity. It is important to communicate simply and clearly when working in a multilingual
setting.
Culture. It is important to know the culture of the teammate.
Context. It is important to know whether the teammate is from high or low context
culture.
Question 9 of 11
What is NOT true about a team charter?
Team charters should be created with an HR representative present.
Team charters outline expectations for how your team will collaborate.
An important part of a team charter includes rules and norms for communicating.
Well-crafted team charters can help you avoid misunderstandings and conflict.
Team charters should be created with an HR representative present.
Question 10 of 11
Which of these questions might be included in a team charter?
What are your ground rules for communication?

How will you make decisions?
What will you do when a conflict arises?
Question 11 of 11
A RACI matrix tracks and assigns responsibilities to team members. Which of these items is
NOT a part of the RACI matrix?
Responsible
Informed
Consulted
Approval
Approval

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Question 1 of 4

 suggests the writer is angry

 between 8am and 9am and between 3pm and 4pm

Writing Email Linkedin Learning Answers Quiz 2

The subject line of an email should be:

 a complete sentence or idea

When checking an email for errors, what is it useful to do?

 Use a program that checks spelling and grammar.

Writing Email Linkedin Learning Answers FINAL

SEND THE REPORT BY FRIDAY

 It expresses that the writer is concerned.

 solicit an answer to a specific situation

 a personal inquiry about the reader’s life

 BCC yourself on the email to double-check the attachment.

 Quickly convey the central point of the email.

 sign your email with first and last name

 losing the email in cyberspace

What is the first step to having a high-stakes conversation?

 Find a quiet, private space.

Why should you become a better listener?

 Become louder and speed up your cadence.

When you interrupt someone, it’s a sign you’re not listening.

What feature do most reasons for not listening have in common?

An effective way to make someone feel heard is to _____.

 repeat their message word for word

Improving Your Listening Skills Linkedin FINAL EXAM

 Take deep breaths until they finish talking.

 Close your eyes while listening.

 count to 100 before responding

 about people’s childhood

 Everyone listens and interprets a little differently.

 Snap your fingers.

 deride the speaker

 all of these answers

Effective Listening Linkedin Learning Answers Quiz 1

 Provide him with some new information on listening.

Effective Listening Linkedin Learning Answers Quiz 2

What is an advantage of being attuned to subtle cues?

 It allows you to observe and ascertain more meaning.

When it comes to improving listening, what is not a major area of focus?

 focusing exclusively on the words being spoken

When you listen with empathy, you should _____.

 Pay close attention to the delivery of the vendors.

 Explain the core ideas in one or two sentences.

 Is the evidence they are presenting recent, credible, and relevant?

Effective Listening Linkedin Learning Answers Quiz 3

 The coworker is focused on emotion.

Mickale is taking notes at a presentation on finances and marketing. Since he is in a learning

 notes including all dates the speaker mentions

 getting distracted by internal noise

 Mentally paraphrase what the speaker is saying every few minutes.

Effective Listening Linkedin Learning Answers Quiz 4

 Keep your tone upbeat if the message is negative.

 Always ask for permission first.

 Keep your smile at around 20 percent.

What is an advantage of paraphrasing?

 The original meaning of a message can be changed.

How does allowing silence make you a more effective listener?

 Agree to address the conversation in a logical way.

What is considered a positive listening behavior?

 tilting his head to the side

Effective Listening Linkedin Learning Answers FINAL

 Walk in the person’s shoes with judgment.