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  • Principles of TQM

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    May Alice
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    The document outlines the key principles of total quality management which include management commitment to planning, doing, checking, and acting on quality improvement efforts. It also discusses employee empowerment through training and recognition programs as well as fact-based decision making using statistical process controls and tools. Continuous improvement is achieved via systematic measurement, cross-functional teams, and maintaining and improving standards while ensuring customer focus through partnerships, internal customer service, and customer-driven standards.

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    The document outlines the key principles of total quality management which include management commitment to planning, doing, checking, and acting on quality improvement efforts. It also discusses employee empowerment through training and recognition programs as well as fact-based decision making using statistical process controls and tools. Continuous improvement is achieved via systematic measurement, cross-functional teams, and maintaining and improving standards while ensuring customer focus through partnerships, internal customer service, and customer-driven standards.

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    6 views1 page

    Principles of TQM

    Uploaded by

    May Alice
    The document outlines the key principles of total quality management which include management commitment to planning, doing, checking, and acting on quality improvement efforts. It also discusses employee empowerment through training and recognition programs as well as fact-based decision making using statistical process controls and tools. Continuous improvement is achieved via systematic measurement, cross-functional teams, and maintaining and improving standards while ensuring customer focus through partnerships, internal customer service, and customer-driven standards.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Principles of TQM

    The key principles of TQM are as following:3


    Management Commitment
     Plan (drive, direct)
     Do (deploy, support, participate)
     Check (review)
     Act (recognize, communicate, revise)
    Employee Empowerment
     Training
     Suggestion scheme
     Measurement and recognition
     Excellence teams
    Fact Based Decision Making
     SPC (statistical process control)
     DOE, FMEA
     The 7 statistical tools
     TOPS (Ford 8D – teamoriented
    problem solving)
    Continuous Improvement
     Systematic measurement and focus on CONQ
     Excellence teams
     Crossfunctional
    process management
     Attain, maintain, improve standards
    Customer Focus
     Supplier partnership
     Service relationship with internal customers
     Never compromise quality
     Customer driven standards

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