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Innovation
Innovation
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Innovation
CRITICAL CAPABILITIES
Notice of rights
All rights reserved for the book itself: this book may not be
reproduced or transmitted in any form by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the
prior written permission of the publisher.
Trademarks
3
Table of Contents
About The Art of Service 5
Innovation Critical Capabilities, Meaningful Metrics And
Their Prioritization 6
Background 6
Prioritization Of Requirements 7
The Prioritization Categories Are: 8
Must Have 8
Should Have 8
Ought to Have 9
Might Have 9
Could Have 10
Use In New Product/Service/Process Development 11
Benefits 12
The Critical Innovation Capabilities And Their Priorities: 14
Priority - Must Have
# From 1885 To 2351 16
Priority - Should Have
# From 1414 To 1885 174
Priority - Ought to Have
# From 943 To 1414 331
Priority - Might Have
# From 472 To 943 485
Priority - Could Have
# From 1 To 472 638
Index 790
4
About The Art of Service
T
he Art of Service, Business Process Architects since
2000, is dedicated to helping stakeholders achieve
excellence.
https://theartofservice.com
support@theartofservice.com
5
Innovation Critical Capabilities,
Meaningful Metrics And Their
Prioritization
Background
This guide provides meaningful Innovation metrics underpinned
by prioritization and is used in management, business analysis,
project/process management, development and innovation
to reach a common understanding with stakeholders on the
importance they place on the delivery of each requirement.
6
Prioritization Of Requirements
All requirements are important, however to deliver the greatest
and most immediate business benefits early the requirements
must be priortized. Organizations will initially try to deliver all
the Must have, Should have and Ought to have requirements
but the Should and Ought to requirements will be the first to be
removed if the delivery timescale looks threatened.
7
The Prioritization Categories Are:
Must Have
Requirements labelled as Must have are critical to the current
delivery timebox in order for it to be a success. If even one Must
have requirement is not included, the project delivery should
be considered a failure (note: requirements can be downgraded
from Must have, by agreement with all relevant stakeholders; for
example, when new requirements are deemed more important).
MUST can also be considered an acronym for the Minimum
Usable Subset.
Should Have
8
• May need some kind of workaround, e.g. management
of expectations, some inefficiency, an existing solution,
paperwork, etc.
Ought to Have
Might Have
9
Could Have
10
Use In New Product/Service/Process
Development
In new product, service or process development there is always
more to do than there is time or funding to permit (hence the
need for prioritization).
For example, should a team have too many potential tasks, they
can use this guide to select which tasks are Must have, which
Should have, and so on; the minimum viable product (or MVP)
would be all those epics marked as Must have.
Aim for a delivery probability of 60, 60, 40, 40 and 20% with
each of the categories. It is recommended to have no more
than 60% effort for Must Haves for a project. Anything higher
than 60% poses a risk to the success and predictability of the
project, unless the environment is well understood, the team is
established and the external risks are minimal.
11
Benefits
The benefits of this guide include:
12
13
The Critical Innovation
Capabilities And Their Priorities:
14
15
Priority - Must Have
# From 1885 To 2351
16
marketing, product, IT, legal and business teams.
17
INNOVATION
18
innovation?
19
of human resource management systems with employee
and business needs.
20
team to effectively identify key business challenges and
develop the appropriate approach to improve learning
effectiveness, support key roles and address business
needs.
21
Is there, perhaps, some level beyond which additional IT
capability has little impact on your organizations ability to
innovate?
22
Why do you all spend money on databases or on learning
management systems?
What are the leading tools for improving the new product
development process?
23
Officer:
24
Analyze industry trends, business goals and (internal)
customers and employee needs to drive product
improvements and innovation around emerging business
and market needs (leading capabilities and industry
trends).
25
# 2324 | Focus Area: Digital Transformation - DATA
26
the digital economy and your organization?
27
# 2318 | Focus Area: Insurance Data Models -
PROJECT
28
information analysis to provide effective support for
decision making and innovation throughout your
organization?
29
ethics and compliance learning, risk assessments,
certification, testing and audits.
30
solutions that deliver value and innovation to the
business in the form of productivity capacity increase or
quality improvement.
31
efficient solutions through your comprehensive list of
products and services.
32
# 2304 | Focus Area: Logistics and SCM Strategy -
INNOVATION
33
Do you monitor the skills available in your organization
and provide individual development plans for employees
to foster sustainable innovation and retention?
34
Ask the Insights Innovation Research Analyst:
Check that your team lead and coach teams through the
business analysis elements of strategic transformational
frameworks in pursuit of discovery and innovation in
cross-divisional and enterprise level efforts to obtain
strategic goals and commitment to mission.
35
Ask the Project Manager Technology and Innovation:
Does it support your short term and long term plans for
the business?
36
Ask the Director Corporate Development - Strategy and
Innovation:
37
# 2290 | Focus Area: Data Analytics Maturity -
DEVELOPMENT
38
# 2287 | Focus Area: Innovation Management -
MANAGEMENT
39
How to leverage the user generated reviews to support
product design and innovation?
40
to accomplish your goals?
41
engineering to scale your data initiatives?
42
Does good science lead to valuable knowledge?
43
# 2272 | Focus Area: ISO 17024 - INNOVATION
44
Are there opportunities to form partnerships with
companies that may be more in the flow of innovative
ideas and knowledge?
45
Ask the Innovation New Venture Partner:
46
What are the characteristics which make Blockchain
technology innovative?
47
strategic innovation projects.
48
initiatives and preparing a project summary and Power
Point deck describing the innovation concepts that can
be evaluated by decision-makers.
49
management relationship programs, including periodic
business reviews, joint process improvement and
supplier innovation reviews.
50
Ask the Head of Claims Technology & Innovation:
51
Ask the Learning Technologies Specialist , Learning
Innovation and Technology:
52
develop solutions using various improvement levers
such as best practices, benchmarks, RPA automation,
Intelligent automation, analytics etc.
53
a high level of ownership for the product vision, technical
architecture and project delivery.
54
and innovation to continuously deliver value in an Agile
environment to business units across your organization.
55
new insights into solutions that results in business
improvement; promotes a work environment that fosters
creative thinking, innovation and rational risk-taking.
56
strategic approach and focus on Data COE initiatives,
information systems, innovation and business processes,
key drivers/metrics of success for the business.
57
Liaison so that your design is accountable for managing
the end-to-end innovation process and determining the
feasibility and viability of innovation concepts to include
early stage research, ideation, design, incubation,
prototyping, piloting and developing a business case and
the in-market operationalization plan.
58
Identify new kinds, types and sources of data to enable
business innovation throughout your organization
working in conjunction with functional data leads.
59
MARKETING
60
# 2222 | Focus Area: Blockchain Business Model -
INNOVATION
61
# 2219 | Focus Area: data centric security -
SECURITY
62
# 2216 | Focus Area: Artificial intelligence -
RESEARCH
63
# 2213 | Focus Area: IT Risk Management Processes
- TECHNOLOGY
64
# 2210 | Focus Area: Journey Mapping - PRODUCT
65
Warrant that your design is supporting ongoing
innovation of the service offering and change
management practice through contribution to team
Objectives and Key Results (OKRS).
66
principles of security, (internal) customer control and
convenience, and privacy.
67
Make sure the Privacy Program Owner needs to be a
strong, technical, privacy leader who can help the team
drive change and innovation while partnering with other
risk and compliance teams around your organization.
68
Make sure the Meta Data Center Strategic Engineering
team endeavors to be the benchmark of innovation for
the data center industry and improve reliability, safety
and efficiency through innovative solutions, enabling
Infrastructure teams to excel in achieving their goals.
69
Ensure your solutions combine hardware and software
with AI innovation to deliver tangible results for your
(internal) customers that improve the business and give
them a competitive advantage in the markets.
70
MARKETING
71
# 2189 | Focus Area: citizen development -
INNOVATION
72
companies?
73
What procedures are in place to verify the on going
legality of the technology?
74
How do organization innovate business models?
75
innovative energy management system?
76
# 2174 | Focus Area: Business Model Agility -
MANAGEMENT
77
How does knowledge management improve
organizational performance?
78
# 2168 | Focus Area: Workplace Health Promotion -
ENGINEERING
79
# 2165 | Focus Area: Knowledge Management
Tools - KNOWLEDGE
80
# 2162 | Focus Area: innovation - DATA
81
# 2159 | Focus Area: data monetization - DATA
82
# 2156 | Focus Area: Cyber Asset - RISK
83
# 2153 | Focus Area: Quality Systems - PARTNER
84
scale assessment in support of equity in education.
85
Ask the Senior Director Human Resources Innovation:
86
problems.
87
Ask the Lead Analyst Innovation Reporting:
88
Ask the Senior Analyst Tech Innovation Comm:
89
How is technology used as a means of the headquarters
involvement in managing its subsidiaries?
90
Ask the Global Assurance Innovation Management:
91
meeting IT operational and security guidelines.
92
enterprise architectural plan.
93
Ask the Senior Experience Designer-Innovation:
94
to drive insights to influence product innovation and
breakthrough communication.
95
includes connectors, terminals, cables, wire harnesses,
fasteners, clips and tubes.
96
Ask the Financial Services Industry Lead- Director
Strategy Innovation:
97
# 2110 | Focus Area: Cloud Data Warehouse - DATA
98
# 2107 | Focus Area: Prototyping - PRODUCT
99
# 2104 | Focus Area: devsecops - CLOUD
100
# 2101 | Focus Area: Director, Global Risk
Management - STRATEGY
101
Interface so that your team is involved in the Stage and
Gate process, innovation in general and equipment
innovation in particular including knowledge in product
management functions.
102
# 2095 | Focus Area: cloud governance -
ENTERPRISE
103
- COMMUNICATION
104
# 2089 | Focus Area: Organizational Structure -
MANAGEMENT
105
# 2086 | Focus Area: Hiring for Diversity -
DEVELOPMENT
106
How much does your customer reduce cost or increase
pro fit by using your products and services?
107
# 2080 | Focus Area: Air Force Life Cycle
Management Center - TECHNOLOGY
108
Governance - INNOVATION
109
# 2074 | Focus Area: Design for Behavior Change -
PRODUCT
110
cost?
111
How is learning for innovation perceived in the context of
digitalization projects?
112
# 2065 | Focus Area: Prototyping - PRODUCT
113
How much time between planning, implementation, and
evaluation of regulations before you see change?
114
Ask the Analyst Project Innovation Management:
115
Make sure your workforce drives digital innovation and
develops roadmaps through new technologies and
approaches to fulfill strategic business plans.
116
# 2054 | Focus Area: Prototyping - PRODUCT
117
Ask the Technical Program Management Manager:
118
from ideation to commercialization and product
management from go to market strategies to product
maturity.
119
Ask the Chief Information Security Officer:
120
learning.
121
business aligned, and places the learner at the core of
your strategy.
122
more sustainable and efficient power use.
123
Ask the Global Insights and Innovation Director:
124
- TECHNOLOGY
125
Ask the Product Manager Reservations Technology and
Innovation:
126
and strategic alignment of technology with mission
needs.
Which it, big data and social media innovations will shape
the tourism industry?
127
Ask the INNOVATION LEAD:
128
Ask the Principal Communications Head Production
Digital Content Manager - Machine Learning Innovation
Tech:
129
Operate in close collaboration with colleagues in
other business units, you and your team create digital
innovations that support your organizations overall
business development and daily operations.
130
# 2013 | Focus Area: Independent Power Producer
- LEAD
131
Be certain that your team manages investments,
innovation mix, prioritization, and tradeoff decisions
among member involvement, performance, and
operational support requirements at the project or
program level.
132
# 2007 | Focus Area: 5G in the Enterprise -
PRODUCT
133
reducing complexity and improving (internal) customer
experience across all consumer channels.
134
(internal) client objectives related to social landscape
understanding, key consumer segments, emerging
trends, innovation opportunities, media intelligence, and
brand health tracking.
135
organization and lead the engineering-PM-field interlock
to deliver compelling innovation to market.
136
and partner/provider data functions.
137
Ask the Localization Program Manager:
138
Ask the VP Data Services and Technology Innovation:
139
information security and service/deployment.
140
Make sure the Innovation and Experiences team is
responsible for defining new (internal) customer
experiences that align with your Innovation domains.
141
roadmap to deploy Industrial Internet of Things (IIOT)
platforms to develop, deploy, and standardize real-time
data usage to drive factory performance and visibility.
142
Ensure the People Program Management Office can
support both new and ongoing programs, while
encouraging innovation and transformation as your
organization expands.
143
Make sure your group is partnering with Digital architects
and infrastructure and operations teams to deliver
technical innovations in support of emerging business
needs and progressing these ideas from concepts to
experiments to scaled models with a focus on flexibility,
reuse, and overarching extensibility.
144
# 1971 | Focus Area: Continuous Quality
Improvement - QUALITY
145
How do you deliver and manage new technologies to
enable business innovation?
146
# 1965 | Focus Area: Zero Trust - MANAGEMENT
147
Commercial Risk - MANAGEMENT
148
Partner with Team Effectiveness specialization to identify
best outside vendors for innovation partnership; help
expedite SOW and MSA process with Legal.
149
create an organization where innovation thrives, where
the full potential of each person is engaged, and their
views, beliefs and values are integrated into your ways of
working.
150
addressing the key areas of cost, safety, risk, reliability,
continuous improvement, technology adoption, supplier
innovation and service.
151
LEADERSHIP
152
team to create technical designs, develop, test and solve
complex problems that drive the solution from initial
concept to production.
153
Center and positively impact business results.
154
Ask the Head Director Innovations Technology
Development- Life Science:
155
EA as an enabler of strategy formulation, and as support
for technology and digital innovation, which drives your
organizations top and bottom lines.
156
Ask the Senior Consultant Global Transformation and
Innovation:
157
Ask the Global Creative Specialist:
158
How much budget and commitment from the business
do you need to make your organization successful?
159
encompassing structures, motion, fluids, thermal
management, electromagnetics, system modeling and
embedded systems, while also providing data analytics
and true-to-life visualization and rendering.
160
PRODUCT
161
# 1920 | Focus Area: communication skills -
INNOVATION
162
# 1917 | Focus Area: innovation - PRODUCT
163
# 1914 | Focus Area: Splunk - TECHNOLOGY
164
Monitoring - STRATEGIC
165
# 1908 | Focus Area: communication skills -
MARKETING
166
# 1905 | Focus Area: innovation - MANAGEMENT
167
Management - PRODUCT
168
# 1899 | Focus Area: Information Security Policies -
SUPPLIER
169
# 1896 | Focus Area: Risk Appetite and Risk
Tolerance - PRODUCT
170
Define and apply data quality validation rules, thresholds,
and service level agreements to monitor the health of
data, ensuring business process and/or system changes
are appropriately assessed for impact to ensure the
integrity of data over time.
171
trends that impact the market for talent.
172
Ask the Director, Technology Innovation:
173
Priority - Should Have
# From 1414 To 1885
174
Ask the New Business Development Innovation Manager:
175
INNOVATION
How do employees get the real work done and also make
time for innovation?
176
# 1876 | Focus Area: business process outsourcing
- TECHNOLOGY
177
# 1873 | Focus Area: Epicor - PROCESS
178
Risk - TECHNOLOGY
179
# 1867 | Focus Area: innovation - DATA
180
# 1864 | Focus Area: cloud-first strategy -
INNOVATION
181
processes?
182
process automation, and emerging technologies that fit
business requirements.
183
technologies, new products, and improvement to existing
commercial products.
184
Research and Innovation and Marketing).
185
awareness of new applications, technologies, technical
methods, and industry trends, conducting research and
development, and providing proposals and strategies to
management.
186
thrive in entrepreneurial environments and want to
operationalize business strategies and growth.
187
Ensure your design is partnering with other Instructional
Designer and cross functional teams like Graphic Design,
Product Development, Relationship Management to
ensure project success and drive innovation.
188
partial information.
189
Ensure your process is advising other engineers on
developments in innovation of test methodology applied
to existing product lines as well as reviewing others test
verification methodologies.
190
Be sure your design is involved in driving innovation
to enable brand strategy and bring differentiation and
competitive advantage through new technologies and
social media.
191
Safeguard that your company a trusted partner to your
valued (internal) customers providing answers, choice
and innovation with an impeccable level of (internal)
customer service a level unmatched in the industry.
192
Safeguard that your team collects (internal) customer
feedback, gather and analyze market/trends and
announcements and synthesize data to invest in
identifying potential business opportunities.
193
Make sure your team is enabling compelling user
experiences on Virtual and Augmented Reality devices
requires innovation and co design across all layers of
stack from novel algorithms to custom silicon.
194
DEVELOPMENT
195
Which centers are licensing the most in the ecosystem?
196
Do you undertake any reporting in relation to innovation?
197
Ask the Director Technology Innovation and
Development:
198
Ask the Director Corporate Strategy - Innovation Digital
Design:
199
Ask the People Strategy and Execution Principal:
200
Ask the Director Digital Strategy Innovation:
201
Are employees aware of open innovation concept?
202
or offices close to you?
203
# 1796 | Focus Area: Enterprise Coworking -
INNOVATION
204
process, or contribute to broader market transformation
towards sustainable development?
205
and Revenue business units to drive organizational KPIs.
206
teams to break new ground and do great work.
207
on you specific rules and regulations which impact the
HR function.
208
cross functional engagement, and execution of
innovation funded fuel projects.
209
teammates and other (internal) clients.
210
practices into your daily operations and business
processes across your organization.
211
Ask the Construction Technology Innovation Consultant:
212
Ask the Senior Director Head Alliance Management
Innovation Center Support - Immunology:
213
# 1765 | Focus Area: High growth financial
technology organization - INNOVATION
214
How could integrity measures be designed to attract
and secure investment at the right stage of innovation
without creating unnecessary red tape for investors?
215
Ask the Project Management Officer, Technology &
Innovation:
216
technical operations and product management team to
ensure proper supplier coverage, diversification, value
and security of supply.
217
business and drives operational excellence and increased
revenues.
218
Ask the Managing Software Engineer - Intelligence/
Innovation:
219
Ask the Director of Data Innovation:
220
Ask the Reporting Innovation Senior Analyst:
221
Ask the Innovation Program Manager Director Level:
222
What are the differences between radical and incremental
innovation?
223
Do you develop product innovation, market creatively
and increase sales in a responsible manner?
224
How much do your competitors influence you to be
innovative and find new solutions?
225
Ask the Coordinator of Engineering and Innovation
Leadership Development Programs and Operations:
226
management requirements?
227
for Big Data analysis?
228
Ensure your Product Designer develops product
solutions from concept to final design and is responsible
for executing all aspects in the product development
process for both hard and soft goods.
229
Ensure you support a flexible hybrid working model that
allows teams to build a strong and positive culture by
inspiring innovation and increasing collaboration.
230
Participate in project meetings through contributions
based on domain knowledge and analyze and report on
data related to systems and applications driving your
innovation and products.
231
INNOVATION
232
# 1708 | Focus Area: open banking - PRODUCT
233
Oversee that your team is forming strong partnerships
with your Creative, Product Marketing, and Product
Design teams to optimize data collection.
234
prescriptive analytics, by primarily utilizing Tableau and
SQL and by partnering with other Innovation teams.
235
How do you come up a fairly accurate cost estimate
to build the product/service based on reasonable,
benchmarked assumptions?
236
# 1695 | Focus Area: consumer expectations -
DEVELOPMENT
237
# 1692 | Focus Area: Journey Mapping -
INNOVATION
238
# 1689 | Focus Area: Business Capability Model -
ARCHITECTURE
239
# 1686 | Focus Area: Agile Planning - AGILE
240
offered to staff and (internal) customers to meet product
objectives.
241
management practices, improving the (internal)
customer experience, and driving innovation.
242
organization to develop consistent and reliable pricing
and margin models while supporting innovation and cost
competitiveness.
243
maturity of the overall physical security program through
traditional methods as well as innovation and technology
strategies.
244
Ask the Vice President Consumer Payments Innovation
Product Manager:
245
Be sure your workforce fosters innovation and
improvements via robust agile retrospective to help
identify inefficiencies, common ailments and develop
timely remedies.
246
# 1665 | Focus Area: APQP - QUALITY
247
# 1662 | Focus Area: Technical Standards - PROJECT
248
# 1659 | Focus Area: DB2 - DATA
249
# 1656 | Focus Area: innovation - DEVELOPMENT
250
# 1653 | Focus Area: innovation - INNOVATION
251
# 1650 | Focus Area: Sarbanes-Oxley Internal
Controls - INNOVATION
252
Innovation - DEVELOPMENT
253
# 1644 | Focus Area: B2B Marketplace -
INNOVATION
254
and economic enterprises under the umbrella of
sustainable development?
255
What is the mapping between systems and business
functions?
256
Are there any options for innovation or improvement over
current practice?
257
areas that are evolving too rapidly for effective
regulation?
258
Consultant - Technology and Energy Storage Assessment:
259
Ask the Global Assistant Director of Innovation:
260
of business recommendations to proceed to scale, to
conduct a further pilot or test, or to terminate and codify
key learnings.
261
Ask the EXECUTIVE DIRECTOR/INNOVATION PORTFOLIO
MANAGEMENT:
262
valued.
263
supplier performance and innovation activities for
regional suppliers, including issue resolution.
264
Ask the Product Manager Reservation Technology
Innovation:
265
Ask the Global Head of Transformation Technology
Innovation Labs:
Who are the Agile, creative types that can deliver results
in digital innovation projects?
266
Ask the Product Manager Reservations Technology and
Innovation:
Ensure you are also able to, and excited to, help architect
the data science infrastructure needed to accelerate
innovation on models and facilitate serving and
maintaining them.
267
and approach to (internal) client projects.
268
# 1599 | Focus Area: digital twins - DATA
269
# 1596 | Focus Area: nist cybersecurity framework
- RISK
270
# 1593 | Focus Area: Innovation Management -
DEVELOPMENT
271
Are you implementing or using interface solutions that
enable collaboration?
272
# 1587 | Focus Area: Mobile Edge Computing -
DATA
273
How do departments make decisions about technology
acquisition and implementation?
274
# 1581 | Focus Area: innovation - DATA
275
have yields in the long term, as investments in quality or
leadership development?
276
# 1575 | Focus Area: Monetization - PRODUCT
What are the risks and threats when you prepare for
entering the market with the new product?
277
# 1572 | Focus Area: Business Continuity Plan
Monitoring - INNOVATIVE
278
Develop, maintain, and implement your organization
wide and modal specific operational performance
program which includes the development of KPIs, data
visualization, and managed process improvement.
279
Ask the Inventory Management Specialist:
280
Operational Leaders, to optimize resource supply and to
plan for peaks and troughs of demand.
281
customers and generate concepts for improved (internal)
customer experiences.
282
Ask the Regulatory Compliance Specialist:
283
How can innovative and high growth third age business
formation be further encouraged and supported?
284
reliability.
285
Ask the Information Technology Auditor - Consultant:
286
Ask the VP of Customer Support:
287
# 1541 | Focus Area: Critical to Quality - QUALITY
288
# 1538 | Focus Area: Threat Management -
SECURITY
289
INNOVATION
290
Augment Acceptance Criteria in each user story to
ensure system specific items are included so that scripts
are written to adequately test for working software to
meet the business needs and product vision.
291
Liaison so that your strategy is contributing to technology
incubation by leading research and development tasks
and assisting with assessment of product market fit.
292
Create an atmosphere that inspires collaboration across
Business Stakeholders like Legal and Privacy with
Technology cross functional teams with Engineering, QA
and Project Management.
293
Organization - INNOVATION
294
Management - INNOVATION
295
# 1517 | Focus Area: innovation - INNOVATIVE
296
testing and innovation roadmap that future proofs the
brand.
297
division performance and competitiveness.
298
Lead Data Analytics team with the creation of companys
internal Asset Management Dashboard and the financial
engineering of bilateral products to ensure assets
revenue risk is appropriately hedged.
299