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  • Bmo 2181 - Week 03 Part 02

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    Senisaa
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    To add service efficiency, understand operations, train staff, prioritize customer service, remove barriers, and review processes. Limit options, delay customization, modularize services, automate tasks to reduce costs and automate customer service. Consider critical customer touchpoints that determine satisfaction and involve customers in arranging services or customizing delivery to improve efficiency.

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    To add service efficiency, understand operations, train staff, prioritize customer service, remove barriers, and review processes. Limit options, delay customization, modularize services, automate tasks to reduce costs and automate customer service. Consider critical customer touchpoints that determine satisfaction and involve customers in arranging services or customizing delivery to improve efficiency.

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    19 views1 page

    Bmo 2181 - Week 03 Part 02

    Uploaded by

    Senisaa
    To add service efficiency, understand operations, train staff, prioritize customer service, remove barriers, and review processes. Limit options, delay customization, modularize services, automate tasks to reduce costs and automate customer service. Consider critical customer touchpoints that determine satisfaction and involve customers in arranging services or customizing delivery to improve efficiency.

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    © All Rights Reserved
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    of 1

    Adding Service Efficiency

    1. Know your operation. ...


    2. Train, train and train again. ...
    3. Put people first. ...
    4. Keep an order fulfillment focus. ...
    5. Improve customer service. ...
    6. Remove barriers to success. ...
    7. Raise the bar. ...
    8. Review processes.

    ALSO,
    ▶ Limit the options.
    Improves efficiency and ability to meet customer expectations
    ▶ Delay customization

    ▶ Modularization - Eases customization of a service.


    ▶ Automation
    ▶ Reduces cost, increases customer service
    ▶ Moment of truth
    ▶ Critical moments between the customer and the organization that
    determine customer satisfaction

    Service Design

    (a) Customer parti


    such as pre-arrang
    services or cosme

    (b) Customer parti


    delivery such as s
    cardiac exam or de
    baby

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