1. What are the two classes of factors under Hezberg’s 2 theory?

2. Expectancy theory is based on.

3. According to expectancy theory, motivation is driven by _____&______.

4. It is a belief about likelihood that a particular behavioral act will lead to a particular
outcome.

5. It is the value an individual places on the expected outcomes or rewards.

6. This theory refers to the process of improving performance with objectives, deadlines
or quality standards.

7. It is also known as autonomous group or high-performance teams where each take

managerial roles as part of their normal work routine.

8. These are considered as other motivation technique (3).

9. What are the 4 functions of communication?

10. It should be made for a purpose and because it has a cost attached to it.

11. It is the most important step in effective communication.

12. These are 3 barriers of communication

13. MIS stands for?

14. It refers to messages from person in lower-level positions to a person on higher

positions.

15. It refers to message flows from higher levels of authority to lower levels.

16. It is defined as an organized method of providing past, present, and projected

information on internal operations and external intelligence for use in decision making.