T&D Cleaners IMS Manual

INTEGRATED MANAGEMENT SYSTEM MANUAL
T&D Cleaners Limited

Asset: Procedure No.: Revision No.: Approval Date: Revision Date:
TD-HSE-QHSE-IMS-001 001 30th/April 2022 23th/April/2023
Integrated Management System Manual
Complying with the requirements of
ISO 9001:2015
ISO 14001:2015
ISO 45001:2018
TD/IMS/001
Issue: 1, Rev: 001
30/04/2022
Namutosi Damalie Eng. Daniel Tayebwa

Responsible
HSE Officer Managing Director
Author: Accountable Owner:
Required Review
Effective Date: 30th April 2022 30th April 2023
Date:
ADDRESS: Plot. 158. Kampala Road, Manyago II Katabi, Entebbe Town, P.O. Box 10146, KAMPALA- UGANDA,
Tel: +256-394001951, +256-3789973064, Mob:+256-708548992, Website: www.tdcleaners.com E-mail: info@tdcleaners.com
The record copy of this document is maintained by the T&D CLEANERS LIMITED Document
Management System.
If you receive notice of an approved revised version of this document, you shall immediately destroy
the previous version and implement the latest version.
Any changes to this procedure shall be done in accordance with Document Control Procedure: T&D-HSE-
PRC-0057.
REVISION LOG
Revised Section Section Title Short Description Date of Approval &
Approved By
CONTENTS
1.0 INTRODUCTION................................................................................................................................8
1.1 INTRODUCTION TO HSE MANAGEMENT SYSTEM .....................................................................8
1.2 INTRODUCTION OF T&D CLEANERS LIMITED ……………………...………………......................8
1.2.1 Company Vision................................................................................................................................8
1.2.2 Company Mission .............................................................................................................................9
1.2.3 Company Values...............................................................................................................................9
1.2.4 Services.............................................................................................................................................9
1.3 OBJECTIVES ....................................................................................................................................9
1.4 SCOPE .............................................................................................................................................10
1.5 THE BASIS OF THE HSE MS ...........................................................................................................10
1.6 PRINCIPLES......................................................................................................................................11
1.7 MAIN ELEMENTS..............................................................................................................................11
1.8 HSE MANAGEMENT PROCEDURE .................................................................................................11
1.9 SAFE WORK REQUIREMENT ..........................................................................................................13
2.0 INTEGRATED MANAGEMENT SYSTEM .........................................................................................14
2.1 GENERAL REQUIREMENTS ............................................................................................................14
2.2 DOCUMENTATION REQUIREMENTS .............................................................................................14
2.2.1 General...............................................................................................................................................14
2.3 PURPOSE .........................................................................................................................................15
2.4 INTERPRETATION AND REVISION ................................................................................................16
2.5 AMENDMENTS ................................................................................................................................ 16
3.0 SCOPE, EXCLUSIONS, OUTSOURCED PROCESSES & LEGAL REQUIREMENT......................16
3.1 SCOPE ..............................................................................................................................................16
3.2 EXCLUSIONS ...................................................................................................................................17
3.3 OUTSOURCED PROCESSES .........................................................................................................17
3.4 LEGAL REQUIREMENTS ................................................................................................................17
4.0 CONTEXT OF THE ORGANISATION .............................................................................................18
4.1 THE ORGANISATION AND ITS CONTEXT ...................................................................................18

4.2 NEEDS AND EXPECTATIONS OF INTERESTED PARTIES ........................................................ 18
4.3 MANAGEMENT SYSTEM AND ITS PROCESSES .........................................................................18
5.0 LEADERSHIP AND COMMITMENT............................................................................................... 18
5.1 GENERAL ...................................................................................................................................... 18

5.2 ORGANISATIONAL ROLES, RESPONSIBILITIES AND AUTHORITIES ...................................... 19
5.2.1 Top Management ............................................................................................................................. 19
5.2.2 Management Representative ........................................................................................................... 19
5.2.3 All Staff......................................................................................................................................... 20
6.0 PLANNING .................................................................................................................................. 20
6.1 HAZARD IDENTIFICATION AND ACTIONS TO ADDRESS RISK AND OPPORTUNITIES ........ 20
6.1.1 Hazard identification....................................................................................................................... 20
6.1.2 Risk and opportunities ................................................................................................................... 20
6.2 ENVIRONMENTAL ASPECTS ...................................................................................................... 21
6.3 COMPLIANCE OBLIGATIONS ..................................................................................................... 21
6.4 QHSE OBJECTIVES, TARGETS AND PROGRAMS.................................................................... 21
6.5 PLANNING OF CHANGES ........................................................................................................... 21
7.0 SUPPORT .....................................................................................................................................22
7.1 RESOURCES .................................................................................................................................22

7.1.1 People ............................................................................................................................................23
7.1.2 Infrastructure and Environment.......................................................................................................23
7.1.3 Material Resources .........................................................................................................................23
7.1.4 Organizational Knowledge ...............................................................................................................24
7.2 COMPETENCE ...............................................................................................................................25
7.3 AWARENESS AND TRAINING .......................................................................................................25
7.4 COMMUNICATION, PARTICIPATION AND CONSULTATION .......................................................26
7.5 DOCUMENTED INFORMATION .....................................................................................................27
8.0 OPERATION ................................................................................................................................. 27
8.1 OPERATIONAL PLANNING AND CONTROL ................................................................................27

8.2 REQUIREMENTS FOR SERVICES ...............................................................................................27
8.2.1 Review of requirements ..................................................................................................................27
8.3 CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERVICES ...........28
8.3.1 External Providers ..........................................................................................................................28
8.3.2 Purchases ...................................................................................................................................... 28
8.4 SERVICE PROVISION ...................................................................................................................29
8.4.1 Control of service provision .............................................................................................................29
8.4.2 Identification and traceability ...........................................................................................................29
8.4.3 Property belonging to customers or external providers...................................................................30
8.5 RELEASE OF SERVICES ...............................................................................................................30
8.6 ACCIDENT AND INCIDENT INVESTIGATION, ..............................................................................30
8.6.1 Accident and incident investigation .................................................................................................30
8.7 EMERGENCY PREPAREDNESS AND RESPONSE .....................................................................30
9.0 PERFORMANCE EVALUATION ..................................................................................................30
9.1 MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION................................................30

9.1.1 General............................................................................................................................................30
9.1.2 Customer satisfaction ............................................................................................................... 31

9.2 INTERNAL AUDIT ............................................................................................................... 31
9.3 MANAGEMENT REVIEW .................................................................................................... 31
10.0 IMPROVEMENT ..................................................................................................................... 32
10.1 NONCONFORMITY AND CORRECTIVE ACTION ............................................................ 32

10.2 CONTINUAL IMPROVEMENT ............................................................................................ 33
ABBREVIATIONS
QHSE Quality, Health, Safety, Environment

IMS Integrated Management System
MR Management Representative
MD Managing Director
DF&H Director Finance and Human Resource
S&M Sales and Marketing
QMS Quality Management System
SWR Safe Work Requirement

ISO International Organization for Standardization
INTEGRATED MANAGEMENT SYSTEM
MANUAL
T&D Cleaners
Limited
Asset Procedure No.: Revision No.: Approval Date: Revision
: TD-HSE-QHSE-IMS- 001 30th/April 2022 Date:
001 23th/April/2023
QSHE POLICY
T&D Cleaners Limited is located at Plot 158, Kampala Road, Middle lane, Manyago II, Katabi,
Entebbe Town. P.O Box 10146, Kampala, Uganda, while engaging in Cleaning Services, Fumigation
& Pest Control Services, Garbage Collection, Sewage Emptying, Facility & Camp Management
Services, and Compound Maintenance & Designing. (including those conducted by staff, contractors,
and suppliers) is committed to customer and stakeholder satisfaction through which T&D Cleaners
focuses on protecting the environment and safeguarding her employees and the general public which
She has achieved through compliance with legal, and other requirements by the implementation of an
Integrated Management System i.e., ISO 9001:2015, ISO 14001:2004 & ISO 45001.
Management of T & D Cleaners has established Quality, Health, safety, and environmental objectives
and is committed to their annual review along with the policy to aim at continual improvement of its
services.
T&D Cleaners uplifts environmental conservation which it does through combating pollution by;
1. Managing the environmental impacts, and management of pollution including waste
management and spills.
2. Using chemicals and products that minimize damage to the environment;
3. Promoting sustainable resource use.
T&D Cleaners is also committed to enhancing the Health & Safety of both our employees and the
general public by;
1. Reducing risk to acceptable levels in order to safeguard them from ill health, and work-related
injuries. and zero tolerance to occupational fatalities.
2. Ensuring health and safety training
This policy is communicated at various workstations to ensure that it is understood and followed by all
company employees as well as stakeholders.
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1.0 Introduction
1.1 Introduction to QHSE Management system
No company can get a high level of performance without controls in some forms. These
controls are the structured and systematic means used to obtain reasonable assurance of
achieving the company’s objectives (including its QHSE objectives). These business controls
are clear, well thought out, and appropriate to our business. This manual is prepared for the
purpose of defining the company’s interpretations of the ISO 9001 Quality Management,
ISO 14001 Environment Management, and ISO 45001 Occupational Health and Safety
international standards, as well as to demonstrate how the company complies with these
standards.
T&D CLEANERS LIMITED believes that the health and safety of everyone who works for us,
as well as the protection of our common environment and natural resources, are critical to
the success of our business. The QHSE Management System is therefore developed and
implemented in order to obtain our QHSE strategic objectives and goals as a competent and
internationally competitive Cleaning company, and to fulfill our obligations towards the
authorities, local societies, public, and business partners wherever we operate.
The QHSE Management System comprises means to protect:
 Life and health of people involved in its work activities, neighbors, and local societies.
 Interests of our customers
 The environment (to include the contents of water, land, and air i.e. flora and fauna, natural
resource reserves like oil, and gas, etc.).
 Material assets, i.e. installations and equipment.
1.2 Introduction of T&D CLEANERS LIMITED
T&D CLEANERS LIMITED was established in 2009, characterized by solution provision to
general cleanliness problems. We offer Cleaning Services, Fumigation & Pest Control
Services, Garbage Collection, Sewage Emptying, Facility & Camp Management, and
Compound Maintenance & Designing.
1.2.1 Company Vision
To bring about positive results in the environmental aspects of working place/offices,
residences and all areas of accommodation by providing Cleaning services, Garbage
Collection Services, and Fumigation and Pest Control Services, etc. And bridging the
knowledge gap in cleaning and fumigation services provision to the dedication and
commitment
1.2.2 Company Mission

To impart dynamic changes in the physical working and living environment through the
provision of Cleaning, Garbage Collection, Sewerage Emptying, Compound Designing, and
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fumigation to the people of Uganda. An implication of upholding and maintaining a clean

living and pest control working environment.
1.2.3 Company Values

Core Values include:
 Professionalism
 Innovativeness
 Sustainability
 Integrity and Objectivity
 Adaptability
 Participation
 Continuous professional development
 Total quality management
 Social responsibility
 Management of diversity
1.2.4 Services
Manned by a team of well–qualified and highly experienced Technocrats and Managers,
T&D CLEANERS LIMITED aims to provision demand-driven quality and efficient services to
our clients specializing in the fields of Cleaning Services, Fumigation and Pest Control
Services, Garbage Collection, Sewage Emptying, Facility & Camp Management Services,
and Compound Maintenance & Designing, etc.
1.3 Objectives
Objectives of the QHSE Management System
The objective of T&D CLEANERS LIMITED’ Quality, Health, Safety, and Environment
Management System is to provide high-quality services to our customers, manage hazards
and their effects on the health and safety of our employees and other relevant parties, and
conserve the environment in a structured and systematic way.
The QHSE Management System also sets performance standards for managing quality, health,
safety, and environment, which will be assessed and continually improved by a program of
performance monitoring, audit, and review.
Objectives of the QHSE Management Manual
The QHSE Management Manual provides a detailed description of Quality, Health, Safety, and
Environment Management within T&D CLEANERS LIMITED. The primary function is to act as a
tool and source of information on QHSE for the personnel working at any T&D CLEANERS
LIMITED business location to enable successful implementation and maintenance of the QHSE
Management System.
1.4 Scope
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T&D CLEANERS LIMITED’s QHSE Management System applies to all T&D CLEANERS
LIMITED’s activities namely Cleaning services, Fumigation, and Pest Control Services, Garbage
Collection, Sewage Emptying, Facility & Camp Management Services, and Compound
Maintenance & Designing. (including those conducted by staff, contractors, and suppliers). All
T&D CLEANERS LIMITED personnel, contractors, or any other personnel working on or visiting
T&D CLEANERS LIMITED’S facilities /business locations are required to conform to the QHSE
management system. The distribution of this QHSE Manual is controlled by the T&D CLEANERS
LIMITED QHSE Department.
The Company has been involved in the execution of various projects in Uganda’s Central
Government and Local Government Authorities, Non-Governmental Organizations (NGOs), and
Individuals. All this exposure has made T&D CLEANERS LIMITED a highly experienced firm in the
field of Cleaning Services, Fumigation and Pest Control Services, Garbage Collection, Sewage
Emptying, Facility & Camp Management Services, and Compound Maintenance & Designing.
1.5 Basis of the QHSE MS
Many international standards and guidelines are established to promote good QHSE management
and to control QHSE performance. T&D CLEANERS LIMITED is striving to be an international
cleaning company with high QHSE goals, and top QHSE performance. It is important that the
QHSE management system is in line with recognized international standards. The following
internationally recognized guidelines and standards are therefore used as the basis for our QHSE
Management System:
 ISO 9001:2015 Quality Management Systems
 ISO 14001:2015 Environmental Management Systems.
 ISO 45001:2018 Occupational Health and Safety Management Systems.
In addition to conforming to the requirements of these international standards, T&D CLEANERS
LIMITED is committed to the fulfillment of the requirements of Regulatory Authorities in the
countries where T&D CLEANERS LIMITED operates.
1.6 Principles
The main principles of the QHSE Management System are:
 Recognized international standards and practices are used as a basis for the system, and
it shall be in line with similar systems of other cleaning companies.
 It has the flexibility to adapt to local requirements in the countries of operation.
 Good QHSE performance is achieved through leadership, training, and involvement of
employees and contractors.
 Focus is on accident prevention, i.e. identification, mitigation, and follow-up of potential
hazards. The ALARP Principle (As Low as Reasonably Practicable) is applied whenever
possible.
 The QHSE Management System is documented to ensure common understanding and
practices in all parts of the organization. The documentation shall also be sufficient to
demonstrate the system to Regulatory Authorities, Partners, Contractors, and other
interested parties.
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1.7 Main Elements
The philosophy of the established QHSE Management System contains 7 key elements as seen
below;
1. Leadership and commitment
2. Policy and strategic objectives
3. Organization, resources and documentation
4. Evaluation and risk management
5. Planning
6. Implementation and monitoring
7. Auditing and reviewing
2.0 INTEGRATED Management System

2.1 General Requirements
a) This Integrated Management System is documented and maintained to meet three standards
- ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018. The manual describes the
organization’s Integrated (Quality, Environmental, and Occupational Health and Safety)
Management.
b) The Integrated Management System is documented in such a way so as to maintain continual
improvement and ensure effectiveness in accordance with the requirements of the three
standards.
c) Processes are identified in accordance with relevant applications other than defining their
sequence, interaction, and control of inappropriate documents.
d) Significant to the implementation of this IMS is Training and Monitoring & Measurement while
Internal Audit verifies that documented procedures are implemented.
e) While adequate resources are made available for respective processes it is ensured that
necessary actions are taken for continual improvement.
f) Overall process interrelation is included in this manual.
2.2 Documentation Requirements
2.2.1 General
The Documented IMS is carried out as follows:
Integrated Management System Manual

This serves the purpose of t h e Apex Manual and covers the requirements of ISO
9001:2015, ISO 14001:2015, and ISO 45001:2018. It outlines the structure and general
principles of operations The IMS Policy and Quality, environmental and health and safety
Objectives are documented here along with other requirements of the three Standards.
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References to detailed procedures and processes are given in this manual. Where separate
Procedures or Process Maps are not required, reference to documents as the Records are
indicated. This manual also includes exclusions and Justifications, references to
documented procedures, and interactions between processes of the Integrated
Management System.
IMS Policies Manual

This manual comprises all policies and rules relevant to the Integrated Management System.
Approval
The table of Contents of IMS is signed by the reviewing and approving authority with the revision
number and effective date.
Where appropriate documentation is in electronic media, the controls to such extent are
defined in relevant sections of the Documented System.
2.3 Purpose
The Integrated Management System (IMS) is documented and maintained by MR to ensure that
its requirements for the integrated management system are met.
This manual describes the Integrated Management System (IMS) and its interactions, and
describes the responsibilities of persons responsible or performing different functions within the
Company. The manual also provides a reference to all activities comprising the IMS to ensure
compliance with the requirements of the mentioned standards.
In an effort to meet all the requirements of these standards, the company:

 Has documented policies, processes, and procedures, to ensure effective planning,
operation, monitoring, and control
 Has defined the roles, authorities, and responsibilities required for all functions
 Ensures that control, monitoring, measurement, and analysis of all processes are done
in order to implement actions necessary to achieve planned results and programs for the
continual improvement of these processes.
 Continuously provides information, instruction, training, and supervision to staff in

order to improve their competence, awareness, and skills with regard to quality.
2.4 Interpretation and Revision
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The Management Representative (MR) is responsible for maintaining this manual and will
be responsible for all revisions and additions being recorded.
2.5 Amendments
All copies of this manual shall be kept under strict control to prevent being corrupted /
unreliable. The following procedures will ensure that the system remains current and valid.
a. The Management Representative (MR) is responsible for all revisions and
additions being recorded.
b. Changes can be suggested by any employee but must approve before being
entered into the manual.
c. All changes must be recorded in the Amendments Table.
d. The manual is not to be distributed in its controlled form to any other locations
but may be issued in the uncontrolled form to any location.
e. Any such requested copies shall be clearly marked as "UNCONTROLLED
3.0 SCOPE, EXCLUSIONS, OUTSOURCED PROCESSES & LEGAL REQUIREMENTS

3.1 Scope
The QHSE Management System covers the core business activities of the company. We
implement a management system aimed at the provision of high-quality services, preventing
injury and ill health, and environmental conservation throughout the core business activities
of the company that includes Cleaning Services, Fumigation Services, Garbage Collection,
Sewage Emptying, Facility & Camp Management Services, Civil works, Electrical Installation,
Painting of Buildings, Fabrication, and Compound Designing.
The Integrated Management System applies to all processes, activities, and employees
within the company located at Kampala, Masaka, Entebbe, and as field/ site locations.
3.2 Exclusions
Design and Development Clause 8.3 is not excluded because the organization is involved
in design and development activities. Design and development do affect the organization’s
ability and responsibility to provide quality services.
ISO 9001:2015 Clause Justification
8.3 Design and development The organization is involved in the design and
development of products, so this clause is
included.
3.3 Outsourced Processes
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Outsourced processes include IT & Internet services, training, Consultancy (professional

services), Plumbing Services, Printing & designing, Cleaning Services, Vehicle Maintenance Services,
Fabrication Services, Civil works, Electrical Installations, Painting of Buildings and Catering Services, etc.
The organization controls such processes to ensure that requirements are met.
3.4 Legal Requirements
T&D CLEANERS LIMITED is incorporated as per the laws of Uganda, and operates
within the following regulatory requirements:
The Top Management has ensured that applicable legal and other requirements are taken
into account in establishing, implementing and maintaining the IMS.
Relevant information on legal and other requirements is communicated to persons working

under the control of an organization, and other relevant interested parties.
Senior management is responsible for maintaining all documentation relating to the legal
requirements of the business. (See Legal Register TD -HSE-FORM-0005)
The MD provides guidance on the applicable laws and regulations.
The MR shall ensure that the legal register is updated, maintained, and reviewed
annually or as required. Information such as listed below will be collected, maintained, and
reviewed.
 Statutory and regulatory requirements of the industry
 National and local legislation concerning labor relations, quality, health, safety, and
environment
 Treaties, guidelines, and other related items of national and local government and
other entities.
 International treaties concerning labor, quality, health, safety, and environment
 Quality, health, safety, and environmental standards for best practices of the industry
(e.g. the ISO 9001:2015, 14001:2015, ISO 45001 2018).
4.0 CONTEXT OF THE ORGANISATION
4.1 The Organization and its Context

T&D CLEANERS LIMITED has determined the external and internal issues that are relevant
to its purpose and strategic direction and that affect its ability to provide quality services.
These issues, including the procedures for monitoring and reviewing these issues, are
documented in the context of the organization
4.2 Needs and Expectations of Interested Parties
All the interested parties of the Company plus their respective needs and expectations have
been identified and documented in the Context of the organization. The purpose of this is
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to continuously monitor the effect or potential effect that they may have on the Company’s
ability to meet its objectives.
4.3 Management System and its Processes
T&D CLEANERS LIMITED has determined the processes required for the integrated
management system and their application throughout the organization.
See the management system process diagram in Annex. 2
5.0 LEADERSHIP AND COMMITMENT

5.1 General
It is the prime responsibility of senior management to demonstrate leadership and commitment
to the IMS. Top management shall engage, direct and support persons to contribute to the
effectiveness of the IMS and take full accountability for the effectiveness of the integrated
management system; this will be achieved by;
 ensuring that the IMS policy and IMS objectives are established for the quality &
occupational health and safety management system and are compatible with the context
and strategic direction of the organization;
 ensuring the integration of the integrated management system requirements into the
organization’s business processes;
 promoting the use of the process approach and risk-based
Top management shall ensure that risks and opportunities that can affect the conformity of
products and services the and ability to enhance customer satisfaction are determined and
addressed.
5.1.2 CUSTOMER FOCUS
Since the success of T&D CLEANERS LIMITED is majorly dependent on customer satisfaction,
management at T&D CLEANERS LIMITED considers the customer to be at the center of all its
operations.
In order to optimally satisfy meet customer needs and expectations, Top management shall
always ensure that:
a) customer and applicable statutory and regulatory requirements are determined,
understood and consistently met;
b) the risks and opportunities that can affect conformity of products and services and the
ability to enhance customer satisfaction are determined and addressed;
c) the focus on enhancing customer satisfaction is maintained.
5.1.3 Organizational Roles, Responsibilities, and Authorities
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T&D CLEANERS LIMITED respects the individual contribution of each member of the team.
The MD runs the company and has ensured that each individual’s responsibilities and
authorities are defined and communicated.
Management ensures that all staff are aware of their responsibilities as prescribed in their
individual job descriptions, their level of authority, and their interrelations with other
members of staff and that all of these are clearly defined and communicated within the
company.
The Organization structure is illustrated in Annex 1.
Asset Procedure No.: Revision No.: Approval Date: Revision Date:
: TD-HSE-QHSE-IMS-001 001 30th/April 2022 23th/April/2023
5.1.3.1 Top Management

Top management shall:
 Demonstrate leadership and commitment to the IMS
 Ensure that the IMS remains relevant to the company’s objectives, and the needs
and expectations of customers whilst promoting an ethos of continual improvement.
 Provide the resources required for an effective IMS
 Ensure that the QHSE Policy (Quality, Health, Safety & Environment) and
objectives are established, communicated, and reviewed for continual improvement
 Promote a process and risk-based approach
 Ensure that the IMS achieves its intended results
 Take overall responsibility and accountability for quality, health, safety, &
environmental protection
5.1.3.2 Management Representative

The MR has the authority and responsibility to ensure that the IMS is established,
maintained, and improved in a controlled manner.
The MR shall:
 Steer and maintain all activities required for an effective IMS
 Report to top management on the status of the management system and recommend
areas for improvement
 Ensure that all documentation related to the IMS is controlled and maintained
 Ensure the promotion of customer focus, health, safety, and environmental protection
throughout the organization
 Effectively communicate changes to the IMS to management and staff
 Encourage a risk-based thinking approach
 Liaise with the certification agency on the audit of the IMS
 Report on the performance of the system and will ensure that all understands the
significance and the importance of meeting customer requirements and complying with the
IMS requirements.
5.1.3.3 All Staff
All staff are responsible for the quality of their work, ensuring the safety of themselves and others
and protecting the environment, respecting policies, and implementing procedures applicable to
their work activities.
5.2 QHSE POLICY

T&D Cleaners Limited has a QHSE policy that clearly stipulates our commitment to QHSE matters.
See QHSE POLICY REF:
T&D Cleaners Limited has made it mandatory that the policy shall:
a) be available and be maintained as documented information;
b) be communicated, understood, and applied within the organization;
c) be available to relevant interested parties, as appropriate.

5.3 CONSULTATION AND PARTICIPATION OF WORKERS

To ensure full ownership and appreciation of the IMS, Top management at T&D CLEANERS
LIMITED considers the involvement of staff in the implementation of the IMS as key. This has been
achieved through the establishment, implementation, and maintenance of a process or processes
for consultation and participation of workers at all applicable levels and functions, and workers’
representatives, in the development, planning, implementation, performance evaluation, and
actions for improvement of the QHSE management system. TD-HSE-PRC-0036 Consultation and
Participation of Workers Ref:
6.0 PLANNING
6.1 Hazard Identification and Actions to Address Aspects, Risks, and Opportunities
When planning for the integrated management system, the organization shall consider the issues
referred to in 4.1 and the requirements referred to in 4.2 and determine the environmental aspects,
risks, and opportunities that need to be addressed:
a) give assurance that the integrated management system can achieve its intended result(s);
b) enhance desirable effects;
c) prevent, or reduce, undesired effects;
d) achieve improvement.
6.1.1 Hazard identification

Hazards will be identified periodically in each function and will take into account:
o Routine and non-routine activities
o The activities of contractors and visitors
o Changes in activities
o Activities conducted outside and in the vicinity of the workplace
o Health, safety & Cleaning requirements, and applicable legal requirements
The outcomes of these assessments will enable the identification of controls applied to prevent
hazards to visitors, contractors, and customers. [See Hazard Identification TD –HSE-PRC-
0002]
6.1.2 Risk and opportunities
Risk and opportunities have been identified, assessed, and managed on two levels namely:
i) Departmental risks and opportunities: considering operational risks.
ii) General risks and opportunities: e.g. new business risks & opportunities
Risks and opportunities have been documented in a Risk Register (TD-HSE-FORM-0014)

respectively and are reviewed quarterly.
The actions to prevent or reduce undesired effects are integrated into operational
activities.
By conducting the risk and opportunity assessments, the team is able to determine measures for
mitigation & adaptation
Where undesired effects may arise, this data is recorded and assessed to evaluate the
effectiveness of the controls taken.
6.2 Environmental Aspects
T&D CLEANERS LIMITED shall determine the environmental aspects of its activities and
services and their impacts and controls. Environmental aspects and impacts have been
determined and are recorded in the Environmental Aspects Procedure (TD-HSE-PRC-0003)
6.3 Compliance Obligations

T&D CLEANERS LIMITED maintains an updated list of all its compliance obligations to which the
Company adheres. T&D CLEANERS LIMITED shall monitor its compliance status with these
requirements. (See Legal Register TD-HSE-FORM 0005)
Management ensures that there is a clear process for determining and accessing the updated legal
requirements and other requirements that are applicable to its hazards, OH&S risks, and OH&S
management system as well as an environmental management system;
It also ensures that applicability of these legal requirements and other requirements to the organization
and communicated; Management also ensures that when establishing, implementing, maintaining, and
continually improving its IMS management system, these requirements are taken into account.
6.4 QHSE Objectives, Targets, and Programs

Functional objectives in the form of Work plans are established, and high-quality reviewed annually.
Each function is responsible for establishing, implementing, and evaluating its work plans and
communicating the progress towards achievement to top management.
By setting objectives, and programs, the Company is able to:
1. Remain customer and HSE focused
2. Monitor progress towards achieving the company strategy
3. Plan, action, and monitor improvement activities.
The work plans are reviewed annually and shall be Specific, Measurable, Achievable, Realistic,
and Time-bound (SMART).
Monitoring the achievement of objectives determined by each department is conducted

quarterly. Objectives are communicated, as appropriate, throughout the organization.
6.5 Planning of Changes
The change management process identified in the ISO 9001:2015 requirements can be as simple
as a seven-step process, as follows:
 Identify the need for change: Identify the purpose of the change and potential consequences:
The purpose is to reduce the processing time and improve customer satisfaction, but one
negative consequence could be higher prices (a risk that needs to be addressed). Plans can
be made to hire employees, find and approve suppliers, and put the process in place.
 Ensure IMS integrity: The plan needs to ensure that you do not have problems elsewhere in the
IMS due to this change.
 Assign resources: Identify the resources required to put the plan into effect, and assign those
resources.
 Identify and communicate changed responsibilities: With new employees, a need may arise for
the management of those employees.
 Carry out the plan: Put the plan into place using the resources identified.
 Ensure effectiveness of the implementation: Before considering the plan to be complete, it is
important to ensure that everything has been covered by checking that there are no problems
now present that need to be addressed
Where changes to the IMS are required, management will consider:
 the purpose of the change(s),
 the effect(s) on the IMS
 the availability of resources to affect the changes and the integrity of the IMS.
Changes will also include improvements to the organizational internal administration procedures to
enhance order tracking from start to finish, purchases of materials and/or services, which will be
controlled, and the ability to answer customer queries. All such changes to the management
system are made through the ongoing checking (monitoring, measuring, and analysis) and review
of the work processes to identify potential areas of realistic and achievable improvement and the
necessary actions required to make such changes.
See Management of Change Procedure (TD-HSE-PRC-0040)
7.0 SUPPORT
7.1 Resources
T&D CLEANERS LIMITED shall ensure that the necessary resources needed to implement and
improve the IMS and to address customer satisfaction, health & safety, and environmental
protection are made available, in the form of:
 Transportation and material handling equipment management, maintenance, and repair
 Process equipment management, maintenance, and repair
 Facilities management, maintenance, and repair
 Housekeeping/custodial services management
 Information systems maintenance and repair
7.1.1 People
Management at T&D CLEANERS LIMITED will take full responsibility for determining and availing
the appropriate persons that are required for the effective running of the integrated management
system and also managing and control of its processes.
Management shall always do the necessary to provide adequately trained, experienced and
qualified manpower to effectively achieve their objectives.
7.1.2 Infrastructure and Environment

Suitable infrastructure (building, information technology, equipment, transportation) is and shall
always be provided and continuously be serviced and maintained to ensure that it is safe and
suitable/ fit for use at all times to ensure conformity of the services that we provide
It is also company culture that the environment within which our staff operates is socially,
psychologically, and physically safe to ensure an efficient and effective flow of operations.
Where the environment (social, psychological & physical) in which site staff work compromises
the health & safety of persons and the delivery of quality service for the client, the MR will inform
senior management.
7.1.3 Monitoring and Measuring resources
T&D CLEANERS LIMITED shall provide other resources (e.g. tools and equipment, technical
resources, etc.) required for workers to perform their tasks sufficiently. Management and
supervisors will monitor the use of these resources where required (e.g. the wear and tear of
PPE), requirements for maintenance, and additional resources.
For the different monitoring and measuring activities, T&D CLEANERS LIMITED shall ensure that the
resources provided:
a) are suitable for the specific type of monitoring and measurement activities being
undertaken;
b) are maintained to ensure their continuing fitness for their purpose.
Calibration (where necessary) will be performed on measuring equipment at determined intervals.

Appropriate documented information as a result of calibration or equipment maintenance will be
maintained.
Non-critical equipment will be regularly inspected by the users and the IT officer and will be
repaired or written off and replaced as necessary.
7.1.3.2 MEASUREMENT TRACEABILITY
All equipment will be clearly identified with a label or serial/ reference

number. Maintenance activities will be logged and include:
o The equipment identification name/marking/serial number
o Model number (where applicable)
o Maintenance operations conducted /verification /testing dates and results.
o Next maintenance date.
o Test certificates will be maintained to verify that testing has been carried out.
o Equipment failing to meet the required standard must be identified for
repair/ replacement or reconfiguration and the record amended accordingly.
o All equipment, whether organization or employees owned, will be stored in
conditions to ensure fitness for use.
7.1.4 Organizational Knowledge
Organizational knowledge that is specific to the T&D CLEANERS LIMITED is gained internally
from experience, training, meetings, and intellectual property like research and surveys, and it
is used and shared to achieve the organization’s objective.
On the other hand, T&D CLEANERS LIMITED has externally obtained knowledge from sources
like standards, academia, conferences, feedback from customers or external providers, and
experience of companies doing business similar to that of T&D Cleaners Limited etc.
Management strives, to ensure that key knowledge necessary for the operation of processes is
documented and made available to process owners/implementers as part of their procedures.
How this knowledge is maintained in the Company?

Work instructions: This is the most obvious way to capture this information within work. If
we have a process that needs to happen in one specific way to avoid discrepancies clear and
simple guidelines are written down.
Checklists: used to capture simple knowledge. If the knowledge is comprised of a number of
things to check before a job is completed, then a checklist is a beneficial tool to use.
Training (external or on-the-job): Training records are maintained. Knowledge acquired is

brought back and shared in the organization through meetings, and emails.
7.2 Competence
Top management is responsible for the determination of competence requirements per staffing
position, and the recruitment of competent person(s) to do the work. Members of staff will
continuously receive information, instruction, training, and supervision, and also be evaluated
to ensure the effectiveness of the training acquired for a wholesome quality of service. The
training needs required by all staff to achieve and maintain IMS responsibilities and their
quality objectives are identified and provided through appropriate training providers.
Performance is evaluated to ensure that necessary competencies have been achieved. The
relevant training records are maintained.
T&D CLEANERS LIMITED will determine and keep appropriate records of education, training,
skills and experience. These records will demonstrate the effective operation of HR process
controls. Performance indicators to measure the effectiveness of the HR process in
determining competency and training needs of the workforce, could include – employee
turnover, employee complaints etc.
Other actions to improve on the competence levels at T&D CLEANERS LIMITED may include
interventions such as, changing processes, improving procedures, rotating jobs, outsourcing, or
recruiting fully trained and competent people.
7.3 Awareness and Training
Awareness means knowledge or perception of a situation or fact. Staff awareness of the IMS
is fundamental for continued compliance and improvement.
The Company undertakes to provide information, instruction, training, and supervision to

employees. With regard to the IMS, employees and all those persons under the control of T&D
CLEANERS LIMITED through the MR and senior management will continuously be made aware
of:
a) the IMS policy;
b) relevant IMS objectives;
c) their contribution to the effectiveness of the IMS, including the benefits of improved
performance;
d) the consequences and implications of not conforming with the IMS requirements.
The process to promote quality awareness will include the use of methods such as team
meetings, involvement in quality planning, improvement suggestions, workshops, zero defect
programs, reviews, etc.
7.4 Communication, Participation, and Consultation
Management will ensure effective communication between all levels of staff and their
various departments. Effective communication will foster a sense of community, teamwork,
and a clear sense of purpose and direction regarding the effectiveness of the management
system.
Clear lines of communication will be established and maintained between the customer and
the organization. This will normally be by means of mails, telephone, documents,
meetings, directives, and visuals among others as applicable.
Internal communication will include among others email, verbal instructions, memos, an open-
door policy to the management team, results of internal audits, complaints, meetings,
corrective, and preventive action.
All staff will participate in identifying hazards & environmental aspects, health, safety &
environment meetings, changes to the IMS, and contribution towards other elements of the
IMS among others.
COMMUNICATION MATRIX
What Person How When
Integrated Management Management Meetings, audits, Daily and as
System Representative daily activities required
Customer Customer care Phone, email Daily and as
communication Business Dev Manager Required
Risks & opportunities Department heads Department Quarterly
Meetings
Systems performance, Management Meetings Quarterly
monitoring & analysis Representative audit reports
Changes to Top management Meetings As required
processes/activities Management
Representative
Management activities Managers Meetings, emails Monthly/As
Required
Nonconformity All staff Verbal & written Immediate
Legal requirements Managing Director Memo, meetings When required
Health & safety All staff Verbal, written Immediate and as
Management Required
Representative
7.5 Documented Information
Documented information of the IMS which includes internal policies, procedures, processes, and
records has been created, maintained, protected, and controlled. See the Documented
Management Procedure (T&D -HSE-PRC-0004)
External information relevant to the planning and operation of the IMS is also maintained.
8.0 OPERATION
8.1 Operational Planning and Control
T&D CLEANERS LIMITED has translated the activities required for the provision of services to
the customer into specific procedures in order:
 To ensure that processes/ activities remain consistent and are executed under
controlled conditions
 To ensure that operations and activities associated with risks are addressed to cover
situations where their absence could lead to deviations.
 Upon receipt and understanding of the customer’s request, planning around the
requirements for the delivery of the service will take place.
 Planning of customs clearance and transportation services involves a clear understanding of:
o the customers’ requirements and scope of work schedule

o the controls necessary for conducting activities (e.g. requisite documentation,
payment terms, verification processes, etc.)
o legal requirements related to the service.
8.1.2 ELIMINATING HAZARDS AND RISKS
T&D CLEANERS LIMITED has established, implements and maintains a process for the elimination
of hazards and reduction of OH&S risks using the order of controls below:
a) eliminate the hazard;
b) substitute with less hazardous processes, operations, materials or equipment
c) use engineering controls and reorganization of work;
d) use administrative controls, including training
e) use adequate personal protective equipment.
T&D CLEANERS LIMITED ensures that the staff at Head Office and those in field operations do
comply with relevant health and safety regulations. Personnel is issued with the appropriate
personal protective equipment and risk assessments are conducted to consider controls
necessary to mitigate and prevent harm.
8.2 Requirements for Services
8.2.1 Customer communication

For smooth flow of transactions with our customers, T&D CLEANERS LIMITED shall ensure continuous
communication. Communication with customers shall include:
a) providing information relating to services;
a) handling enquiries, contracts, or orders, including changes;
c) obtaining customer feedback relating to services, including customer complaints;
d) handling or controlling customer property;
e) establishing specific requirements for contingency actions, when relevant.
8.2.2 Determining requirements for services

When determining the requirements for the services to be offered to customers, T&D CLEANERS
LIMITED shall ensure that:
a) the requirements for the services are defined, including:
o any applicable statutory and regulatory requirements;
o those considered necessary by the organization;
b) It will meet the claims for the services it offers
8.2.3 Review of requirements

Once requirements have been determined, the Operations Manager (department) will review the
requirements prior to its commitment to provide the services. This review ensures that:
a) T&D CLEANERS LIMITED has the ability to meet the defined requirements
b) Risks have been identified and considered.
Any changes made to plans will be sufficiently communicated to all relevant parties and
adequately considered against risks and opportunities.
The Team Leader for each project is responsible for evaluating services with the Client
through activities that assist in monitoring the services provided by T&D CLEANERS LIMITED.
Documented information regarding operational processes will be maintained and controlled.

8.2.4 Changes to requirements of services
In event that there is a change in the requirements for the services to be provided, T&D CLEANERS
LIMITED shall ensure that relevant documented information is amended and that relevant persons are
made aware of the changed requirements when the requirements for products and services are
changed.
8.2.5 MANAGEMENT OF CHANGE
T&D CLEANERS LIMITED has established processes for the implementation and control of planned
temporary and permanent changes that impact IMS performance. The change could be attributed to a
number of factors that can include: services and processes, changes to existing products, services, and
processes, changes to legal requirements and other requirements, changes in knowledge or
information about hazards and OH&S risks, developments in knowledge and technology.
The organization shall review the consequences of unintended changes, taking action to mitigate any
adverse effects, as necessary.
See Management of Change Procedure (TD -HSE-PRC-0040)
8.2.6 Emergency Preparedness and Response

T&D CLEANERS LIMITED has established processes needed to prepare for and respond to potential
emergency situations identified in 6.1.1.
T&D CLEANERS LIMITED has established and maintains processes that guide how to:
 prepare to respond by planning actions to prevent or mitigate adverse environmental impacts
from emergency situations;
 respond to actual emergency situations;
 take action to prevent or mitigate the consequences of emergency situations, appropriate to the
magnitude of the emergency and the potential environmental impact
 periodically test the planned response actions, where practicable;
 periodically review and revise the process(es) and planned response actions, in particular after
the occurrence of emergency situations or tests; provide relevant information and training related
to
 Emergency preparedness and response, as appropriate, to relevant interested parties, including
persons working under its control.
 establishing a planned response to emergency situations, including the provision of first aid;
 providing training for the planned response;
 communicating and providing relevant information to all workers on their duties and
responsibilities;
 communicating relevant information to contractors, visitors, emergency response services,
government authorities, and, as appropriate, the local community;
 taking into account the needs and capabilities of all relevant interested parties and ensuring their
involvement, as appropriate, in the development of the planned response.
In place is an emergency preparedness and response procedure (TD-HSE-PRC-0041)
8.3 Control of Externally Provided Processes, Products, and Services

8.3.1 External Providers
To ensure that the quality of the organization’s products or services is maintained it is essential that
purchased products or services are of a high
standard.
The major external providers include:

 Suppliers of materials (e.g. PPE) and equipment
 Suppliers of services e.g. professional services

 Suppliers of vehicle maintenance services
T&D CLEANERS LIMITED will ensure that external providers of services are competent and
experienced in the role required. A supplier database will be maintained of suppliers and reviewed
accordingly.
T&D Cleaners Limited shall maintain adequate control of external providers by selecting reputable
external providers and monitoring their work activities.
Any deficiencies in the final output will be communicated to management and actions are taken to
resolve them.
External providers will be evaluated/re-evaluated annually.
8.3 Purchases
The general purchasing procedure dictates that:
 Purchased products/services are sourced from approved external providers although
smaller and ad-hoc items do not necessarily require approved suppliers.
 A Purchase Order is issued to suppliers for the purchase of materials, consumables,
and services
 All supplier delivery notes and collection notes are checked against the purchased item
as regards quantity and quality, and also checked against the organization’s purchase
order detail.
 Supplier invoices are checked against delivery and/or collection notes and the
organization’s purchase orders.
 External providers are s elected and evaluated on the basis of their ability to supply
products/services. (Supplier evaluation form TD-HSE-FORM-0003)
It is the responsibility of the Inventory Manager (IM) to ensure that products are verified on
delivery and that all associated documents and records are filled to facilitate the tracking of orders.
8.4 Service Provision
8.4.1 Control of service provision
Top Management at T&D CLEANERS LIMITED has made it mandatory to control the manner in
which services are provided.
T&D CLEANERS LIMITED maintains documents that aid in the control of these services provided
and these include:
 documented characteristics of product/service

 monitoring, measuring, and acceptance criteria during inspection and test
 infrastructure required
 appointments of competent persons
 testing the service
 assess human error
 release, delivery, and post-delivery activities
8.4.2 Identification and traceability

T&D CLEANERS LIMITED uses appropriate means to Identify the outputs in a bid to ensure
conformity. The status of the outputs is also identified for purposes of monitoring and measuring
requirements throughout service provision.
The unique identification of the outputs is controlled when traceability is a requirement and retains
documented information to enable traceability.
8.4.3 Property belonging to customers or external providers

Property belonging to customers and external providers including specifications and personal data
will be looked after by operational staff and with care (e.g. materials, tools, data, intellectual
property, personal effects, etc.).
T&D CLEANERS LIMITED undertakes to advise the customer immediately of any changes in the
status of their shipment whilst in transit to the point of delivery.
8.5 Release of Services
A requisition note is raised which is approved by the department manager. Next, a delivery note is
raised by the supervisors listing all the items that are to move in or out. This is then cross-checked
by the manager before approving/authorizing.
A copy of the delivery note is given to the person moving out with the items and the remaining
copy is filed as a reference.
8.6 CONTROL OF NON-CONFORMING SERVICES

The organization shall ensure that outputs that do not conform to their requirements are identified and
controlled to prevent further harm.
The organization shall take appropriate action based on the nature of the nonconformity and its effect
on the conformity of services offered by T&D CLEANERS LIMITED. This shall also apply to
nonconforming services detected during or after the provision of services.
The organization shall deal with nonconforming outputs in one or more of the following ways:
a) correction;
b) segregation, containment, return, or suspension of the provision of services;
c) informing the customer;
d) obtaining authorization for acceptance under concession.
Conformity to the requirements shall be verified when nonconforming outputs are corrected.
8.6 Accident and Incident Investigation,
8.6.1 Accident and incident investigation
T&D CLEANERS LIMITED has established, implemented, and maintains a procedure to record,
investigate, and analyze incidents and accidents. (See the Near Miss Incident and Accident
Handling/Reporting Procedure REF: T&D-HSE-PRC-0043)
9.0 PERFORMANCE EVALUATION
9.1 Monitoring, Measurement, Analysis, and Evaluation
9.1.1 General
T&D CLEANERS LIMITED does implement and maintain processes for monitoring, measurement,
analysis, and performance evaluation and they cover the following;
a) what needs to be monitored and measured including
 The extent to which legal requirements and other requirements are fulfilled;
 its activities and operations related to identified hazards, risks, and opportunities
as well as its activities and operations related to identified EMS Aspects;
 progress towards achievement of the organization’s OH&S objectives;
 Effectiveness of operational and other controls;
b) the methods for monitoring, measurement, analysis, and evaluation needed to ensure valid
results;
Data from these activities is analyzed in order to identify areas for improvement.
9.1.2 Customer satisfaction

T&D CLEANERS LIMITED is committed to providing quality services to its clients. In order to
consistently provide quality services, the company annually gathers feedback from its clients using
a survey tool (Customer Feedback Form TD-HSE-FORM-0054) related to the services
provided by the company. This feedback enables T&D CLEANERS LIMITED to:
 Identify improvement strategies
 Obtain data with the aim of ensuring customer satisfaction and retention
 Monitor the performance of the company in relation to its commitments to the customer
 Identify and implement improvement measures. Customer satisfaction is also measured
through an analysis of:
 Repeat business
 Customer complaints
9.2 Internal Audit
Internal audits are conducted bi-annually in order to monitor the effectiveness of the Integrated
Management System.
Audits will be planned, and conducted and the results communicated at the Management Review
meeting. (See Internal Audit Procedure TD- -HSE-PRC-0058)
9.3 Management Review
The complete Integrated management system (IMS) is reviewed at planned intervals to ensure its
continuing suitability, adequacy, and effectiveness. The review process will identify where changes
can be made to make realistic and effective improvements to the IMS. (See Management Review
Procedure TD-HSE-PRC-0059)
The management review covers:
 The requirements of the ISO 900: 2015, ISO 4500: 2018, ISO 4001:2015 standard
 Actions from previous management reviews
 Changes in the context of the organization
 Customer satisfaction feedback
 Objectives, targets, and programs
 Process performance, nonconformities, and corrective actions
 Results of audit
 Performance of suppliers
 Health & safety performance
 Opportunities for improvement
 Adequacy of resources
 Risks and adequacy of control measures
From the management review, various decisions will be taken and actions identified, along with
those responsible to complete the actions and target dates for completion.
10.0 IMPROVEMENT
The purpose of improvement is to consistently implement actions that will result in the overall
experience of quality service by the client. Consequently, the Company will, through its avenues for
measuring performance and the factual data received, identify areas for improvement and act to
correct, prevent or reduce deficiencies.
10.1 Nonconformity and Corrective Action
When a nonconformity occurs in the event of substandard services including those arising from
complaints, the responsible person will investigate the root cause and identify corrective and
preventive action. The Control of Non-Conforming Service Procedure (TD-HSE-PRC-060) will be
followed.
It is the responsibility of the following personnel to ensure that non-conformances are identified
and corrected, the root causes are addressed and the necessary records are maintained.
Nature of Non-Conformity Responsible Party

Customer complaints Operations Manager, Receptionist/Customer Care
Officer
Supplier non-conformances
Finance, Inventory Manager
Process/internal non-conformances
Operational staff, Department Managers, HSE Officer
Nature of Non-Conformity Responsible Party
IMS non-conformances Management Representative, all staff
10.2 Continual Improvement

T&D CLEANERS LIMITED will use the following avenues among others to continually improve its IMS:
 Results of audits
 Management reviews
 Operational performance data
 Nonconformity & corrective action data
 Results of risks, hazards, identified opportunities, environmental aspects. etc.
ANNEX 1: ORGANISATION CHART (ORGANOGRAM)
Asset: Procedure No.: Revision No.: Approval Date: 30th/April Revision Date:
TD-HSE-QHSE-IMS-001 001 2022 23th/April/2023
ANNEX 2: INTEGRATED MANAGEMENT SYSTEM PROCESS
Customer
Requirements
Continual Internal Audit
Improvement
Management
Order acceptance &

Quoting Order fulfilment
(Internal verification)
Monitoring &
communication
Customer satisfaction

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INTEGRATED MANAGEMENT SYSTEM MANUAL

T&D Cleaners Limited

Integrated Management System Manual

Complying with the requirements of

Issue: 1, Rev: 001

Namutosi Damalie Eng. Daniel Tayebwa

4.0 CONTEXT OF THE ORGANISATION .............................................................................................18

4.1 THE ORGANISATION AND ITS CONTEXT ...................................................................................18

5.0 LEADERSHIP AND COMMITMENT............................................................................................... 18

5.1 GENERAL ...................................................................................................................................... 18

5.2.3 All Staff......................................................................................................................................... 20

6.0 PLANNING .................................................................................................................................. 20

7.0 SUPPORT .....................................................................................................................................22

7.1 RESOURCES .................................................................................................................................22

8.0 OPERATION ................................................................................................................................. 27

8.1 OPERATIONAL PLANNING AND CONTROL ................................................................................27

9.0 PERFORMANCE EVALUATION ..................................................................................................30

9.1 MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION................................................30

9.1.2 Customer satisfaction ............................................................................................................... 31

10.0 IMPROVEMENT ..................................................................................................................... 32

10.1 NONCONFORMITY AND CORRECTIVE ACTION ............................................................ 32

QHSE Quality, Health, Safety, Environment

SWR Safe Work Requirement

1.2.2 Company Mission

fumigation to the people of Uganda. An implication of upholding and maintaining a clean

1.2.3 Company Values

1.7 Main Elements

2.0 INTEGRATED Management System

2.2 Documentation Requirements

The Documented IMS is carried out as follows:

Integrated Management System Manual

IMS Policies Manual

In an effort to meet all the requirements of these standards, the company:

 Continuously provides information, instruction, training, and supervision to staff in

2.4 Interpretation and Revision

3.0 SCOPE, EXCLUSIONS, OUTSOURCED PROCESSES & LEGAL REQUIREMENTS

3.3 Outsourced Processes

Outsourced processes include IT & Internet services, training, Consultancy (professional

Relevant information on legal and other requirements is communicated to persons working

4.0 CONTEXT OF THE ORGANISATION

4.1 The Organization and its Context

See the management system process diagram in Annex. 2

5.0 LEADERSHIP AND COMMITMENT

5.1.2 CUSTOMER FOCUS

5.1.3 Organizational Roles, Responsibilities, and Authorities

5.1.3.1 Top Management

5.1.3.2 Management Representative

5.2 QHSE POLICY

c) be available to relevant interested parties, as appropriate.

5.3 CONSULTATION AND PARTICIPATION OF WORKERS

6.1.1 Hazard identification

Risks and opportunities have been documented in a Risk Register (TD-HSE-FORM-0014)

6.3 Compliance Obligations

6.4 QHSE Objectives, Targets, and Programs

Monitoring the achievement of objectives determined by each department is conducted

7.1.2 Infrastructure and Environment

Calibration (where necessary) will be performed on measuring equipment at determined intervals.

7.1.3.2 MEASUREMENT TRACEABILITY

All equipment will be clearly identified with a label or serial/ reference

How this knowledge is maintained in the Company?

Training (external or on-the-job): Training records are maintained. Knowledge acquired is

The Company undertakes to provide information, instruction, training, and supervision to