Fhel Rose May P.
Apurado
Mandaluyong City, Metro
Manila 1550
09165577325
fhelrosemayapurado@yahoo.c
om
SUMMARY
To be part of reputed organization
which provides a steady career
growth along with job satisfaction,
hence enhancing my skill and
knowledge and ready to learn new
things that might help me in the
future. Meets job demands and
deadlines through diligent
work-ethic and dedication to
quality.
SKILLS
• Oriented in Microsoft Office
(Word, Excel, Outlook, Teams)
• Has knowledge in Visual Basic
Programming Language
• Has knowledge in CSS and
HTML
• Administrative work
• Customer service
• Attention to detail
EXPERIENCE
October 2021 - Current
Associate Solutions Engineer (Application Support) | Novare
Technologies Inc | Taguig City, Metro Manila
• Oversees the monitoring and tracking of incidents and requests.
• Day to day support for the EDS Applications.
• Ensure all tickets are accepted, resolved, and closed (aligned with
customer expectations) within
service targets.
• Performs follow-up on existing/new tickets to have them closed
within target time.
February 2020 - September 2021
Service Desk Analyst | Micro-D International | Taguig City, Metro
Manila
• Asked customers targeted questions throughout troubleshooting to
determine smart solutions.
• Assist users with Level 1 technical issues.
• Performed password resets and process service requests.
March 2019 - January 2020
Sales Coordinator | Oxychem Corporation | Mandaluyong City,
Metro Manila
• Process Dealers and Distributor's orders.
• Updating sales reports and other admin tasks needed by Department
Manager.
• Promptly responded to quotation requests, completing within
specified company timeframes.
• Assists customers that are interested in becoming a local dealers of
cleaning products.
January 2016 - February 2019
Perfect Pitch Store | G. A. Yupangco & Co., Inc | Makati City, Metro
Manila
• Generated sales by prospecting leads and closing deals.
• Offer musical equipment's to Music Enthusiasts, Churches, Event
Holders and etc.
• Process sales reports and inventories.
July 2015 - September 2015
DISH (CSR/TSR) | SPi Global | Mandaluyong City, Metro Manila
• Assists customers with their billing concerns and cable services.
• Provided initial troubleshooting.
• Assisted customers with product-related questions, feedback and
complaints.
October 2014 - February 2015
6PM (CSR), COMCAST (CSR/TSR) | STARTEK Philippines | Ortigas
Avenue, Quezon City, Metro Manila
• Handled customer concerns and escalated major issues to
supervisor.
• Engaged with customers to better understand needs and deliver
excellent service.
• Assist customers with their online orders (6PM Proj).
• Assists customers with their billing, internet and phone
services/concerns (Comcast Proj)

EDUCATION
2015
Bachelor of Science | Information Technology
AMA Computer College, Mandaluyong City, 1550