5-Why Analysis

Problem: Processing of job requests delayed

Why 1 Why 2 Why 3 Why 4

Why 5 Root Cause Recurrence Prevention
5-Why Analysis
Problem: Processing of job requests delayed

Why 1 Why 2 Why 3

There is no computerized
solution to handle job
applications
There was no formal set
of procedures to handle
job requests, and
procedures were passed
on by mouth as opposed
to being documented.
Why 4 Why 5 Root Cause Recurrence Prevention
5-Why Analysis
Problem: Processing of job requests delayed

Why 1 Why 2 Why 3

There is no computerized There was staff
solution to handle job resistance
applications
There was no formal set There was no system in
of procedures to handle place to do so.
job requests, and
procedures were passed
on by mouth as opposed
to being documented.
Why 4 Why 5 Root Cause Recurrence Prevention
5-Why Analysis
Problem: Processing of job requests delayed
Why 1
There is no computerized
solution to handle job
applications
There was no formal set
of procedures to handle
job requests, and
procedures were passed
on by mouth as opposed
to being documented.
Why 2 Why 3
There was staff They were not explained
resistance the full benefits of the
system
They feared being made
redundant
They were
uncomfortable about
changing the way they
worked
There was no system in The company grew at an
place to do so. exponential rate that
there was no time to
document anything.
Why 4 Why 5 Root Cause Recurrence Prevention
5-Why Analysis
Problem: Processing of job requests delayed

Why 1 Why 2 Why 3

There is no There was staff They were not
computerized solution resistance explained the full
to handle job benefits of the system
applications
They feared being
made redundant

They were
uncomfortable about
changing the way
they worked

There was no formal There was no system The company grew at

set of procedures to in place to do so. an exponential rate
handle job requests, that there was no
and procedures were time to document
passed on by mouth anything.
as opposed to being
documented.
Why 4 Why 5 Root Cause Recurrence Prevention
There was a lack of
communication.

They thought the

computer system was
designed to replace
them.

They had always

been doing it this way

The positive aspects

of the change were
not communicated.
There was insufficient
planning
5-Why Analysis
Problem: Processing of job requests delayed

Why 1 Why 2 Why 3

There is no There was staff They were not
computerized solution resistance explained the full
to handle job benefits of the system
applications
They feared being
made redundant

They were
uncomfortable about
changing the way
they worked

There was no formal There was no system The company grew at

set of procedures to in place to do so. an exponential rate
handle job requests, that there was no
and procedures were time to document
passed on by mouth anything.
as opposed to being
documented.
Why 4 Why 5 Root Cause Recurrence Prevention
There was a lack of We assumed that the
communication. benefits were
obvious.
They thought the Because we didn't tell
computer system was them how it would
designed to replace help make their jobs
them. easier.

They had always All the work was

been doing it this way done manually prior

The positive aspects We assumed that the

of the change were benefits were
not communicated. obvious.
There was insufficient Top management
planning were too busy fire
fighting and dealing
with operational work,
rather than
developing a strategy
5-Why Analysis
Problem: Processing of job requests delayed

Why 1 Why 2 Why 3

There is no There was staff They were not
computerized solution resistance explained the full
to handle job benefits of the system
applications
They feared being
made redundant

They were
uncomfortable about
changing the way
they worked

There was no formal There was no system The company grew at

set of procedures to in place to do so. an exponential rate
handle job requests, that there was no
and procedures were time to document
passed on by mouth anything.
as opposed to being
documented.
Why 4 Why 5 Root Cause Recurrence Prevention
There was a lack of We assumed that the Insufficient
communication. benefits were communication
obvious.
They thought the Because we didn't tell Insufficient
computer system was them how it would communication
designed to replace help make their jobs
them. easier.

They had always All the work was No culture of change

been doing it this way done manually prior and sense of
insecurity among
staff.
The positive aspects We assumed that the Assumptions made
of the change were benefits were on our side led to
not communicated. obvious. insufficient
communication.
There was insufficient Top management Poor work delegation
planning were too busy fire and advanced
fighting and dealing planning
with operational work,
rather than
developing a strategy
5-Why Analysis
Problem: Processing of job requests delayed

Why 1 Why 2 Why 3

There is no There was staff They were not
computerized solution resistance explained the full
to handle job benefits of the system
applications
They feared being
made redundant

They were
uncomfortable about
changing the way
they worked

There was no formal There was no system The company grew at

set of procedures to in place to do so. an exponential rate
handle job requests, that there was no
and procedures were time to document
passed on by mouth anything.
as opposed to being
documented.
Why 4 Why 5 Root Cause Recurrence Prevention
There was a lack of We assumed that the Insufficient Develop a communication
communication. benefits were communication strategy to show the benefits of
obvious. a computerized system.

They thought the Because we didn't tell Insufficient In the communication strategy,
computer system was them how it would communication emphasize how the computer
designed to replace help make their jobs system will complement their
them. easier. jobs and assist them, and not
replace them.

They had always All the work was No culture of change Include change management in
been doing it this way done manually prior and sense of implementation plan. Also,
insecurity among assure staff that
staff. comprehensive training will be
offered to allay fears of change.

The positive aspects We assumed that the Assumptions made Develop a communication
of the change were benefits were on our side led to strategy to show the benefits of
not communicated. obvious. insufficient a computerized system.
communication.
There was insufficient Top management Poor work delegation Develop vision, and coordinate
planning were too busy fire and advanced resources to free up
fighting and dealing planning management to engage in
with operational work, strategic planning. Hire more
rather than people as necessary, and
developing a strategy implement a computerized
system.