Curriculum Vitae

Chandrakanth Sagar. E
Lingarajpuram, Bangalore - 560084
Phone: 9742588688
Email-Id: chandrakanth.sagarr@gmail.com

Consultant- SaaS and Customer success

REGO (Aug20- Present)

• Developed product design/roadmap for building a state-of-the-art end to end

transport software.

• Trained inhouse resources on IoT and SaaS based transport operations

• Liased between third party app developers and internal stakeholders

• Developed Transport operations SOPs, implementation manuals, operations study

material and other supporting policies and procedures

• Remodeled the Key accounts section into customer success driving cross-selling
and better ESAT at client Sites

• Revamped and trained the entire fleet team and chauffeur team on behavioral,
defensive driving, hygiene and vehicle maintenance.

• Introduced various “Spot” checks, R&R activities

Operations Manager
Moveinsync technologies Pvt Ltd (May’19 – Jun’20)

• Implementation of different verticals of Saas solutions to premier clients for the

South zone.
• Operations management with allotted manpower at client locations
• Created training modules of the entire product portfolio and handheld training
operations internally and at client locations (client staff, drivers, supervisors and
vendors)
• P&L ownership for full stack (end to end operations) at the client's location
• Project management- scope, project plan and execution with respect to timelines
• Managed overall transport for more than 5000 employees in a day. Round the
clock
• Headed a team of 10(direct reportees), comprising of 2 assistant managers and 8
associates
• Ensured maximum efficiency of transport operations for the client whist utilizing
automation
• Worked closely with cross functional teams ensuring optimum stability of products
and minimizing downtime
• Provided key inputs for developers and engineers to increase the value-add
features at products. Responsible to decide and deduce product enhancement
requests from clients

Sr Manager – Operations and Marketing

Regal India Tours and Travels (Sep’17- Dec’18)

• Responsible for ROI with premier clients for both car rentals and employee
transportation
 • Client onboarding with POC, driver engagement and training on app.
• Introduced 24/7 call center and ticketing systems ensuring zero lapse in process
leading to better customer satisfaction.
• Responsible for spearheading Airport Transfer campaign increasing lead
generation and sales closures by driving leads through digital campaigns.
• Mentored, coached, trained operations/sales executive team on technology and
process improvement for both ETS and car rentals.
• Introduced several automation processes for car rental and employee
transportation for service betterment and delivery.
• Headed the tech team for telematics and GPS devices.
• Strategic planning for vendors, revenue sharing and between fleet operators and
cost optimization.
• Contribution in fleet management and customer satisfaction through USPs added
to fleet.
• Vendor management and credit control.
• Highly contributed for growth in market in terms of visibility, marketing and
business development.
• Managed active SEO, SEM, SMM and digital campaigns to increase brand visibility
and drive the B2C market revenue.

Manager - Operations
Suntelematics Pvt Ltd. (Oct`16 - Sept’17)

• Spearheaded new project launch in the market

• Trained associates with insight into Employee management services, cab
aggregation.
• Closely worked with the tech team and android/mac developers to solve customer
grievances and app development
• Ensured strong liaison with existing and fresh clients with respect to application
development and customer support
• Recruiting, mentoring and managing a team of 75 members
• Responsible for executions from the ground level once the POC has been
completed
• Retention, key account management with existing clients
• Managed entire customer support and field supervision team

Lead- Operations
TaxiForSure.com (Serendipity Infolabs) (June’15 - July`16)

• Established numerous process updates and modifications to ensure the business

requirements are met on a day-to-day basis
• Handled both channels- Drivers and Customers.
• Created dashboards and have driven performance improvements by monitoring
and analyzing numerous KRAs
• Responsible for Rostering, Retention, Shrinkage, Attrition and Appraisals
• Provided feedback and documented accordingly weekly/monthly performance
reviews.
• Manage daily operations of Customer Support Team along with the dispatch and
Driver team – 24x6.
• Experience in handling escalation and providing timely resolutions
• Handled both inbound and outbound teams
• Improving and developing the knowledge & skills of others.
• Knowledge of progress monitoring and reporting.

Production Manager
Magma Events (Aug ‘14 - May ‘15)
 • Heading the complete Production Unit for Magma Events
• Executing Product Launches & Promotions, Mall Promotions, Brand Promotions,
Manpower & Logistics
• Responsible for revenue generation and also encouraging repeat business.
• Working closely with exhibition organizers, stand designers and contractors.
• Developing, implementing and managing events.
• Organizing trade fairs, conferences, away days, product launches.
• Managing all group rooms and banqueting processes and procedures.
• Liaising with clients at a high level.
• Making sure that insurance obligations are adhered to.
• Overseeing procurement of catering, audiovisual, security & rental needs.
• Managing relationships with sponsors.
• Preparing delegate packs and promotional material.

Team Leader Operations

Groupon India Pvt Ltd (Oct ‘11 - Jun ‘14)

• Established higher call center standards by redesigning employee performance

score cards to capture essential qualities of high-level customer service.
• Ensuring that the customer's issue is resolved in the first call itself.
• Increased efficiency by playing a key role in the implementation and training of
CRM software system.
• Taking escalation calls if customers were not satisfied after speaking to the
customer service representative. Ensure a positive customer experience.
• Developed escalation procedures to insure timely response and resolution to
customer concerns.
• Provided feedback and documented accordingly including annual performance
reviews.
• Manage daily operation of Customer Support Team – 24x5.
• Discussing the areas of improvement and the challenges that executives faced
during calls.
• Improving and developing the knowledge & skills of others.
• Knowledge of progress monitoring and reporting.
• Proactively developing and retaining key customer accounts.
• Created dashboard from the organizational point and highlighted the performance
and drawbacks.

Manager
Optimum Promos and Events Pvt ltd: (May ‘10 - Sep ‘11)

• Heading the complete Production Unit for Optimum Events & Promos
• Executing Product Launches & Promotions, Mall Promotions, Brand Promotions,
Manpower & Logistics
• Handling a Standalone Brand Promotion for Chevrolet Beat throughout the South
Zonal India.
• Responsible for revenue generation and also encouraging repeat business.
• Working closely with exhibition organizers, stand designers and contractors.
• Developing, implementing and managing events.
• Organizing trade fairs, conferences, away days, product launches.
• Managing all group rooms and banqueting processes and procedures.
• Overseeing procurement of catering, audiovisual, security & rental needs.
• Preparing delegate packs and promotional material.
• Maintaining a calendar of events for effective long-term planning & management.
• Supervising & coordinate the activities of personnel, subcontractors & vendors.
• In charge of accommodation, schedules, travel, day plans and registration
procedures.
Father’s Name : M. Ethirajulu

Date of Birth : 17th July 1987

Academic Record

Bachelor of Computer Applications (2003 - 2007)

LANGUAGES KNOWN: English, Kannada, Telugu, Tamil & Hindi