Objective
To learn more and have experience with full dedication and I would
Marie Francesca
D. Hernandez
Contact Number: (+63)9617812753
Email:
mariefrancescahernandez@gmail.com
Block 10 Lot 23, Waxwing Street, Juliard
Homes III Subdivision, Anabu 2-B, Imus,
Cavite, Philippines, 4103
Nationality: Filipino
Birthday: October 23, 1999
Marital Status: Single
Religion: Roman Catholic
Age: 23 years old
Height: 5'2
like to adopt new techniques, procedures, skills and abilities to the
success of the company.
Education
AB Major in Aviation Tourism 06/2015 - 04/2019
Philippine State College of Aeronautics
Work Experience
Teleperformance Phillipines - Pasay 04/2022 - Nowadays
City Branch
Customer Service Representative / Care
Guide
Im a Mental Health/Customer Service representative who acts as a
concierge that provides online resources and answer inquiries to
patients who are suffering from memtal health illnesses and
disorders.
Alorica Philippines - Pasay City Branch 11/2021 - 01/2022
Customer Service Representative
Im a Tech Support who processes refund and replacements of
Samsung mobile phones. I also do phone to phone troubleshoot and
I also use remote devices for complex troubleshooting.
Upwork 01/2020 - 01/2021
Customer Service Representative
I'm a healthcare provider who communicates with medical providers
(e.g. nurses, doctors, specialist etc.) regarding about their patients
benefit insurance plan packages. Interpreting and analyzing
summaries. Resolving claim, benefit and enrollment issues.
51talk 10/2019 - 03/2020
ESL Online Teacher
I teach young Chinese, Japanese learners English with live fun online
video lessons.
Legato Health Technologies Philippines 09/2019 - 03/2020
Customer Service Representative
I'm a healthcare provider who communicates with medical providers
(e.g. nurses, doctors, specialist etc.) regarding about their patients
benefit insurance plan packages. Interpreting and analyzing
summaries. Resolving claim, benefit and enrollment issues.
Alorica Philippines - Makati Branch 06/2019 - 08/2019
Customer Service Representative

I'm a healthcare provider who communicates with medical providers

(e.g. nurses, doctors, specialist etc.) regarding about their patients
benefit insurance plan packages. Interpreting and analyzing
summaries. Resolving claim, benefit and enrollment issues.

Alorica Phillippines - Pasay City Branch 05/2019 - 05/2019

Customer Service Representative

I sell flowers as Customer Service Representative during Mother's

Day temporary. I do promote budget friendly vouchers and process
replacements refunds of the customer's purchases.

Metro Gaisano Supermarket Philippines 05/2018 - 05/2019

Cashier / PT SSA Counter

I'm the last individual customers interact with at a store, scanning

and pack customers groceries, then collects the payment for the
purchase.

Manila International Airport Authority 05/2018 - 05/2019

Media Affairs Division (MAD)
Job Intern

Hours Completed: 300 hoours

Specialty: New Clippings, Media Literacy relating to Airport

Certificates

TESOL & TEYL Teaching Certificate – 140 hours Course

Foundations in TESOL (Teaching English as a Second Language)

The of TESOL - schools, students and the EFL/ESL classroom

Teaching and learning of TESOL Making communication take place
in the classroom Fun and games in the TESOL Classroom Student
assessment and Specific Areas Enhancing Your Lessons -
Teacher's Toolkit Lesson Planning Considerations

Grammar Course
Student of the English Language - Grammar Introduction Study of
the English Language - Verb Tenses and Other Important Forms

TEYL (Teaching English to Young Learners)

Understanding of the different development stages of young
learners Apply principles of TESOL when approaching young learner
Lesson preparation, timing and resource selection for young
learners.

Reference
Jendron Kanapi
Supervisor/Team Leader · Teleperformance Philippines - Pasay City
Branch

Tel: (+63)9163312401
Email: Morehiddenfootprints@gmail.com

John Patrick Dote

Supervisor/Team Leader · Teleperformance Philippines - Pasay City
Branch

Tel: (+63)9667214754
Email: Jpdote13@gmail.com

Christian R. Tarroza
College Instructor · Phillippine State College of Aeronautics -
Villamor Air Base Campus

Tel: (+63)9265362212
Email: christianreyestarroza@gmail.com