Marie Francesca D.

Hernandez
Tel: (+63)9617812753 | Email: mariefrancescahernandez@gmail.com
Block 10 Lot 23, Waxwing Street, Juliard Homes III Subdivision, Anabu
2-B, Imus, Cavite, Philippines, 4103
Nationality: Filipino | Marital Status: Single | Religion: Roman Catholic |
Birthday: October 23, 1999

Objective
To learn more and have experience with full dedication and I would like to adopt new techniques,
procedures, skills and abilities to the success of the company.

Work Experience
Teleperformance Phillipines - Pasay City Branch 04/2022 - Nowadays
Customer Service Representative / Care Guide

Im a Mental Health/Customer Service representative who acts as a concierge that provides online
resources and answer inquiries to patients who are suffering from memtal health illnesses and
disorders.

Alorica Philippines - Pasay City Branch 11/2021 - 01/2022

Customer Service Representative

Im a Tech Support who processes refund and replacements of Samsung mobile phones. I also do
phone to phone troubleshoot and I also use remote devices for complex troubleshooting.

Upwork 01/2020 - 01/2021

Customer Service Representative

I'm a healthcare provider who communicates with medical providers (e.g. nurses, doctors,
specialist etc.) regarding about their patients benefit insurance plan packages. Interpreting and
analyzing summaries. Resolving claim, benefit and enrollment issues.

51talk 10/2019 - 03/2020

ESL Online Teacher

I teach young Chinese, Japanese learners English with live fun online video lessons.

Legato Health Technologies Philippines 09/2019 - 03/2020

Customer Service Representative

I'm a healthcare provider who communicates with medical providers (e.g. nurses, doctors,
specialist etc.) regarding about their patients benefit insurance plan packages. Interpreting and
analyzing summaries. Resolving claim, benefit and enrollment issues.

Alorica Philippines - Makati Branch 06/2019 - 08/2019

 Customer Service Representative

I'm a healthcare provider who communicates with medical providers (e.g. nurses, doctors,
specialist etc.) regarding about their patients benefit insurance plan packages. Interpreting and
analyzing summaries. Resolving claim, benefit and enrollment issues.

Alorica Phillippines - Pasay City Branch 05/2019 - 05/2019

Customer Service Representative

I sell flowers as Customer Service Representative during Mother's Day temporary. I do promote
budget friendly vouchers and process replacements refunds of the customer's purchases.

Metro Gaisano Supermarket Philippines 05/2018 - 05/2019

Cashier / PT SSA Counter

I'm the last individual customers interact with at a store, scanning and pack customers groceries,
then collects the payment for the purchase.

Manila International Airport Authority 05/2018 - 05/2019

Media Affairs Division (MAD)
Job Intern

Hours Completed: 300 hoours

Specialty: New Clippings, Media Literacy relating to Airport

Education
AB Major in Aviation Tourism 06/2015 - 04/2019
Philippine State College of Aeronautics

Reference
Jendron Kanapi
Supervisor/Team Leader · Teleperformance Philippines - Pasay City Branch

Tel: (+63)9163312401
Email: Morehiddenfootprints@gmail.com

John Patrick Dote

Supervisor/Team Leader · Teleperformance Philippines - Pasay City Branch

Tel: (+63)9667214754
Email: Jpdote13@gmail.com

Christian R. Tarroza
College Instructor · Phillippine State College of Aeronautics - Villamor Air Base Campus

Tel: (+63)9265362212
Email: christianreyestarroza@gmail.com
Skill
Customer Service