STUDENT

ASSESSMENT
TASKS

BSBLDR601
Lead and Manage Organisational Change

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 Contents

Introduction 3
Assessment Task 1: Knowledge questions 4
Assessment Task 2: Project 7

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 Introduction

The assessment tasks for BSBLDR601 Lead and manage organisational change are outlined in
the assessment plan below. These tasks have been designed to help you demonstrate the skills
and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBLDR601 Lead and manage organisational change describes the skills and knowledge required
to lead and manage organisational change.
For you to be assessed as competent, you must successfully complete two assessment tasks:

• Assessment Task 1: Knowledge questions – You must answer all questions correctly.

• Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.

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 Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:

• review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide

• comply with the due date for assessment which your assessor will provide

• adhere with your RTO’s submission guidelines

• answer all questions completely and correctly

• submit work which is original and, where necessary, properly referenced

• submit a completed cover sheet with your work

• avoid sharing your answers with other students.

i Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

• where this task should be completed

• the maximum time allowed for completing this assessment task

• whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

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Questions
Provide answers to all of the questions below:

1. Explain four events or trends that may impact whether or not organisational objectives are
achieved.

2. List at least five existing practices that may be used to guide organisational change.

3. Describe the process to conduct a cost-benefit analysis. In your answer, explain which
methods are relevant and useful to complete the particular process step.

4. Explain how effective change management strategies can assist with embedding change in an
organisation. Give an example of an effective change management strategy in your answer.

5. Outline one approach (or process) that can be used in the workplace to communicate and
embed change.

6. Explain the risk management process. You may answer using a labelled diagram or in words
(or both) and must include:

• a definition of risk management.

• a list or illustration of the steps in a risk management process.

• a description of what each step involves (including methods).

7. Explain four options that an organisation may use to take to mitigate or control risks.

8. Complete the table below to identify and describe two organisational policies that may relate to
change management and guide organisational change.

Policy Description

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9. Explain three ways the benefits for organisational change can be promoted in a
communication and education plan.

10. What is meant by “organisational behaviour” and how does it impact change strategies?

11. How does the external environment impact the change strategies used in an organisation?
Provide an example to illustrate your answer.

12. List at least four components that should be included in a change management plan.

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 Assessment Task 2: Project

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a
number of activities and completing and submitting a project portfolio.
You will need access to:

• your learning resources and other information for reference

• Project Portfolio template

• Simulation Pack (if you need a case study).

Ensure that you:

• review the advice to students regarding responding to written tasks in the Business Works
Student User Guide

• comply with the due date for assessment which your assessor will provide

• adhere with your RTO’s submission guidelines

• answer all questions completely and correctly

• submit work which is original and, where necessary, properly referenced

• submit a completed cover sheet with your work

• avoid sharing your answers with other students.

Assessment information
i
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

• where this task should be completed

• how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

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Activities
Complete the following activities:

1. Carefully read the following:

This project requires you to develop and implement a change management plan to
lead and manage change in an organisation. A part of the assessment you, you
will:

• analyse the internal and external environment of your organisation.

• consult and agree with relevant stakeholders to identify and prioritise required
organisational changes or opportunities that support the organisation’s
objectives.

• seek expert/specialist input.

• develop, evaluate and modify a change management project plan for your
identified changes/opportunities.

• develop, evaluate and modify strategies to communicate and/or educate

employees about the identified changes or opportunities.

Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way to your own situation!

It is important that you are able to access enough information for your chosen
business in order to be able to do your assessment. As a minimum this should
include workplace documentation relating to change management (e.g.
communication policy).
You will also need information to review and evaluate your change management
strategies (education/communication plan) and your change management project
plan. Take a look at the requirements in Section 3 of your Project Portfolio for more
information.

You will need to communicate with people who are involved with changes or
opportunities I your organisation. Your communication may be either directly with
actual staff members or fellow students/your assessor can play the roles of relevant
people/parties. Communication can be in any appropriate format (e.g. face to face,
video conference, email) as long as it meets the requirements outlined in the
Project Portfolio.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below.

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2.

Make sure you are familiar with the organisation you are basing this assessment on
and have read through the necessary background information. For the case study
business, this is all of the documents included in the Simulation Pack. If it’s your
own business or a business where you are working or are familiar with, have your
business or case study (and supporting documentation/evaluation data) approved
by your assessor.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.

3. Identify organisational change requirements and opportunities

Complete Section 1 of your Project Portfolio. To do this, you need to:

• explain your organisation’s strategic goals/objectives.

• describe how your role and responsibilities relate to the execution of the
goals/objectives.

• identify the organisational requirements (including policies and processes) you

must follow as you manage change.

• analyse the external environment of your organisation.

• analyse the current internal environment of your organisation.

• Meet with at least two stakeholders to:

o use lateral thinking and exploration (e.g. brainstorming) to:

− identify new and innovative opportunities

− identify any changes required to how things are currently done in the
organisation.
o consider organisational objectives, performance gaps, business
opportunities, business threats and management decisions to choose at
least three major operational change requirements and opportunities.
o prioritise the identified changes/opportunities.
o agree on reporting protocols.

This meeting should take 20 minutes. As part of your meeting, you are required to
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discuss and seek information about the organisation and change opportunities by
using appropriate business language, asking questions and using active listening
techniques to clarify and confirm understanding. You are also required to use
inclusive and collaborative techniques to negotiate the prioritisation of identified
changes. Throughout your meeting, you must demonstrate your ability to build and
maintain effective working relationships. You will be assessed on this.
This meeting may take place with actual people who work for/are associated with
your chosen business. Alternatively, classmates or your assessor may play the role
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 of one or more team members. This can either be viewed in person by your
assessor or you may like to video record the session for your assessor to watch
later. Your assessor can provide you with more details at this step. Make sure you
follow the instructions above and meet the timeframes allocated. If this session is
not viewed in person by your assessor, you will attach proof of the meeting to
Section 1 of your Project Portfolio.

Continue completing Section 1 of your Project Portfolio. To do this, you need to

• seek expert/specialist advice about the identified changes/opportunities and

the related change management process.

Make sure you have answered all questions in Section 1. Submit to your assessor
for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 1 of the Project
Portfolio and make sure you attach these when you submit this section.
You will use the work done in this section of the Portfolio to develop a change
management project plan.

4. Develop and manage an organisational change management plan.

Complete Section 2 of your Project Portfolio. To do this, you need to:

• assess the risks associated with the changes identified in Section 1 of your
Project Portfolio (include at least one barrier in your organisation to change
and relevant mitigation strategies).

• assign resources to the required changes/opportunities.

• conduct a cost-benefit analysis for the change/opportunity that was assigned

the highest priority

• develop a written change management project plan, including:

o a description of the required changes/opportunities
o resource requirements
o risk management
o recommendations for timelines.

• obtain approval of your change management project plan from any relevant
managers

Consult with relevant personnel to seek their input for a communication/education

plan to communicate the required changes and opportunities.

You may use any communication tool (other than oral communication) to receive
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input from personnel (e.g. email, online survey etc ). You may need to
prepare/perform multiple communications depending on the personnel you are
communicating to.
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 Continue completing Section 2 of your Project Portfolio. To do this, you need to:

• develop a communication/education plan that:

o communicates/educates relevant stakeholders about the changes
o promotes the benefits of organisational change.

• arrange and manage the delivery of your communication/education plan.

Make sure you have answered all questions in Section 2. Submit to your assessor
for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 2 of the Project
Portfolio and make sure you attach these when you submit this section.
You will use the work done in this section of the Portfolio to review and evaluate
your strategies and change management plan.

5. Evaluate your change management strategy

Assume a period of time has passed.

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If you are basing this on your own business, make sure you have data available to
review and evaluate your communication/education plan and your change
management project plan.
If you are basing this on the case study, information is provided in the simulation
pack.

Complete Section 3 of your Project Portfolio. To do this, you need to:

• assess your communication and education plan against its objectives

• identify and respond to barriers to the implemented changes/opportunities

• modify your communication/education plan meet the objectives of the plan.

• review, evaluate and modify your change management project plan.

6. Submit your completed Project Portfolio

Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.

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