Punjab University College of Information Technology

University of the Punjab

Name: Shahwar Munir

Roll no: BSEF19M507

Subject: Technical Business Writing

Program: Software Engineering

Section: Morning

Batch: F19

Submitted to: Ms.Samreen Jawed

 Negative Memo to Supervisor about Product Upload Problem

To: Ahmad Raza

From: Shahwar Munir
Date: December 1, 2022
Subject: Inaccurate Product Uploads

A plugin (WooCommerce) for product uploading is not functioning properly due to slow internet. The
upload is taking too long, and after a certain time, "Server Time Error Occurred."
When the internet bandwidth is inadequate or the plugin is not compatible with the current version.
Through this process, we are unable to upload the product.
We have two options for resolving it. The first is to attempt uploading the item straight to the server;
once done, we will be able to view it in the plugin area and use it from there.
The second technique involves uploading the product to a cloud server. Once uploaded, the product
may then be embedded on other websites by just providing the URL path. However, we have to pay
for the cloud service in order to use it.
I'm hoping you can see the issue we have. Since we must pay for cloud services, I believe method one
is the best. In order to resolve the issues, I require your server details.
Please let me know in writing if you decide to choose either approach. Please feel free to ask me any
questions.
 Negative Letter to Client to Refuse Refund/Exchange of an Electronic Appliance

December 1, 2022

Ahmad Raza
Mansoorah Bazar
Lahore 54000

Dear Mr. Ahmad,

We value your interest in the goods you recently bought from our business.

Unfortunately, we are unable to accept returns for store credit or exchanges for merchandise.

This policy was put in place to make sure that if you receive an item that is physically damaged, is
missing parts or accessories, is defective, or differs from what was described on the product detail
page, you can return it within the appropriate return window.

However, due to fluctuating energy voltages, we are unable to replace or refund damaged
appliances. The policies and guidelines we have in place make this very clear. I'm hoping you get it.

Please do not hesitate to contact us if you have any queries or worries.

Regards,

Shahwar Munir

Customer Sales Representative