Visitor Satisfaction Survey

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BIOPAMA- Improving management models of Belize’s Highest Priority Protected Areas benefiting
Cockscomb Basin Wildlife Sanctuary (CBWS).
Good morning/good afternoon. My name is Alanah Luna. We are conducting a visitor satisfaction survey.
This work is being done on behalf of the Belize Audubon Society (BAS). We would very much appreciate
your participation by answering a few questions. Your answers will help us identify ways to improve
visitor experience and infrastructure at CBWS. Any information provided by you will be kept strictly
confidential and will not be shared with any other person except for those responsible for data analysis.
Any report presenting this data will do so in aggregate form and no individual will be identified in any way.
Participation in this survey is voluntary and you can choose not to answer any individual question or stop
the interview at any time. May I begin the interview now?
a) Yes >>>> PROCEED TO INTERVIEW b) No >>>>>STOP – Thank the person and proceed with the next
person.
Questionnaire ID
Protected area ID
Cockscomb Basin Wildlife Sanctuary
Half Moon Caye Natural Monument
Section 1: This section provides general information about the visitor background.
1. Gender
Male
Female
1
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2. Age:
18-25
26-32
33-39
40-46
47-53
54-60
60 and over
3. Which region are you from?

North America
South America
Central America
Europe
Africa

4. Which group are you with?

Family/ friends
Cruise tour group
Work Group
School Group
Religious Group
Health & Wellness
Alone

5. How did you find out about the protected area (one response only):
Possessed no prior information
Television
Tourist Information Center
Hotel/ Resort
Social Media site
Magazine/ Brochure/ Travel Guide
School
Meeting/ Workshop
Tour operator/ Tour guide
Family

2
6. Were you greeted by the rangers in a courteous manner:
Strongly Disagree
Disagree
Agree
Strongly Agree
7. Rangers were available to attend to your needs:
Strongly Disagree
Disagree
Agree
Strongly Agree
8. The briefing provided adequate information prior to going on the trails:

Strongly Disagree
Disagree
Agree
Strongly Agree
9. Rangers effectively answered questions:
Strongly Disagree
Disagree
Agree
Strongly Agree
10. Rangers were attentive to concerns raised

Strongly Disagree
Disagree
Agree
Strongly Agree
Section 2: This section provides feedback about ease of access while at the protected area.
11. Directional signage was adequate:

Strongly Disagree
Disagree
Agree
Strongly Agree
3
12. Parking at protected area was adequate:
Strongly Disagree
Disagree
Agree
Strongly Agree
13. Opening and closing hours were adequate:
Strongly Disagree
Disagree
Agree
Strongly Agree
14. Protected area was easy to access:
Strongly Disgree
Disagree
Agree
Strongly Agree
Section 3: This section provides feedback on visitor activity at the protected area.
15. What activities did you participate in at the protected area (Tick all that apply):

Walking Trails
Photography
Swimming
River tubing
Snorkeling
Scuba Diving
Bird Watching
Wildlife spotting
Relaxation/ Resting
Marine research
Terrestrial research
Clean up campaign
Plant viewing

16. What was the main reason as to why you came to the protected area
4
Section 5: Infrastructure Safety
This section provides feedback about how visitors view the level of maintenance at the protected area.
17. The trails were in good condition:
Strongly Disagree
Disagree
Agree
Strongly agree
18. The steps were safe to climb:

Strongly Disagree
Disagree
Agree
Strongly Agree
19. The picnic shed/rest benches were in good condition:

Strongly Disagree
Disagree
Agree
Strongly Agree
20. Rest stop/rest benches on day trail were in good condition:

Strongly Disagree
Disagree
Agree
Strongly Agree
21. The toilet facilities were well maintained:

Strongly Disagree
Disagree
Agree
Strongly Agree
22. The swimming area was well maintained:

Strongly Disagree
Disagree
5
Agree
Strongly Agree
23. The camping area was well maintained:

Strongly Disagree
Disagree
Agree
Strongly Agree
24. The scenery and unique natural features provided good photo opportunities:
Strongly Disagree
Disagree
Agree
Strongly Agree
25.Signage at the nature center provided sufficient information on the reason for the conservation
of the protected area:
Strongly Disagree
Disagree
Agree
Strongly Agree
26. Safety signage was adequate:

Strongly Disagree
Disagree
Agree
Strongly Agree
27. The number of visitors reduced the quality of the experience:

Strongly Disagree
Disagree
Agree
Strongly Agree
Section 6: This section provides an overall assessment of visitor satisfaction.
28. On a scale of 1 to 10 to what degree was your expectation met:

1
2
3
6
4
5
6
7
8
9
10
29. Maximum amount you would be willing to pay to visit this site (USD $)
30.On a scale of 1 to 10 how satisfied were you with the overall experience at the protected area:
Mark only one oval.
1
2
3
4
5
6
7
8
9
10
31. How likely would it be for you to recommend the protected area to someone:
Not Likely
Likely
Very Likely
32. Would you return to the protected area in the future:

Yes
No
Maybe
Section 7: This section provides feedback on how satisfied visitor was with the accommodations
provided at the protected area.
33. How would you rate our accommodations based on the value for price?
Excellent
7
Good
Average
Poor
34.How would you rate our accommodations based on its ability to provide a relaxing atmosphere
?
Excellent
Good
Fair
Poor
35. How would you rate our accommodations based on cleanliness?

Excellent
Good
Fair
Poor
36. How would you rate our accommodations based on the condition of the dorms?
Excellent
Good
Fair
Poor
37. How would you rate our accommodations based on the reliability of electricity?
Excellent
Good
Fair
Poor
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3. Which region are you from?

4. Which group are you with?

8. The briefing provided adequate information prior to going on the trails:

10. Rangers were attentive to concerns raised

11. Directional signage was adequate:

15. What activities did you participate in at the protected area (Tick all that apply):

18. The steps were safe to climb:

19. The picnic shed/rest benches were in good condition:

20. Rest stop/rest benches on day trail were in good condition:

21. The toilet facilities were well maintained:

22. The swimming area was well maintained:

23. The camping area was well maintained:

26. Safety signage was adequate:

27. The number of visitors reduced the quality of the experience:

Section 6: This section provides an overall assessment of visitor satisfaction.

28. On a scale of 1 to 10 to what degree was your expectation met:

32. Would you return to the protected area in the future:

35. How would you rate our accommodations based on cleanliness?

This content is neither created nor endorsed by Google.

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