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ANSWER KEY: OBSERVATION WITH QUESTIONING

1. Which Windows NT 4.0 utility should you use right after installing a new hard
drive to make it useable?
ANSWER:

2. During the Windows 2000 Setup, you are asked to choose between the NTFS file
system and the FAT file system. Can you cite one disadvantage of NTFS?
ANSWER:

3. After a successful upgrading to Windows 2000, what should you do with the
temporary files generated during the setup process?
ANSWER:

4. You are preparing a computer for dual-booting between Windows 98 and

Windows 2000. Your drive is partitioned, and Windows 98 is already installed.
What should be your next steps?
ANSWER:

7. What is the most likely cause of a paper jam on a dot matrix printer ?
ANSWER:
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8. An HP LaserJet III printer isn’t printing ay all. The computer indicates that the
“device on LPT isn’t ready.” You perform a service self-test on the printer and it
prints the page of vertical lines with no problems. The front panel self test doesn’t
work, however. Which component do you suspect is giving you the problem?
ANSWER:

9. A computer is experiencing random reboots and “phantoms” problems that

disappear after reboot. What should you do?
ANSWER:

10. Using either a Window 9x or Window 2000 workstation, what components do

you need to connect to a Microsoft network server?
ANSWER:

11. You’ve enabled file printing sharing on your Windows 9x system. You must now
specify how security will be handled. What could be the options?
ANSWER:
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12. A Windows 9x workstation includes default support for what network OS/client
types?
ANSWER:

13. What is the third element required to configure a Windows 2000 system as a
Network client?
ANSWER:

14. What would you need to do to create a new Dial-Up Networking (DUN)
connection within a Windows 9x system?
ANSWER:

15. What command would you use to map a network drive in both Winsows 9x and
2000?
ANSWER:

16. What type of backup involves selecting the files you want to backup as well as
When you want them backed up?
ANSWER:

17. There are several pieces of backup hardware that are currently available. Of the
following, which is not valid backup hardware:
a. digital audio tape c. optical disk
b. digital linear tape d. stationary hard disk

ANSWER:

18. Which type of backup that backs up file on a disk that has changed since the last
full backup?
ANSWER:
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Answer key

1. DISK ADMINISTRATOR
2. E:\i386\winnt32.exe /cmdcons
3. can be accessed and modified with standard DOS disk utilities. NTFS is a
more sophisticated file system. However, it is not compatible with DOS.
4. Nothing, all temporary files saved to your hard drive and used during setup
are automatically removed. One of the final tasks performed by the Setup
program is the removal of any temporary file saved to the hard drive at the
start of the setup.
5. You must choose FAT for the Windows 2000 partition. NTFS is not
compatible with Windows 98 dual-boot configuration. During a Windows
2000 Setup, you must choose which file system to use. Only a FAT file
system is compatible with a Windows 98, Windows 2000 dual-boot
configuration.
6. Answer is A. All of the file needed to boot Windows 3.1 or 9x are
Unnecessary for Windows 2000. Thus, AUTOEXEC.BAT is not a key
Windows 2000 boot file.
7. An obstructed paper path . Leftover pieces of paper or other debris that have
fallen into the printer can be the cause of an obstructed paper path and
manifest as a paper jam.
8. Formatter. If the completing the above tests, fails the self-test. then most
likely the formatter id the problem .
9. Open the cover and reseat all cards and chips. When a computer is
experiencing random reboots and “phantom” problems that disappear after
reboot, you should open the cover and reseat all cards and chips. Most likely
there are some components that have experienced chip creep.
10. Protocol, Client and Adapter. Using either Windows 9x or 2000, three initial
components---Adapter, Client, and Sharing-are required to connect to
Microsoft network server
11. Share-Level Access Control and User-Level Access Control. There are two
security options in a Windows 9x system. Share-Level Access Control
involves supplying a surname, password, and security setting for each shared
resource. User-Level Access Control means there is a central database of users
that Windows 9x uses to specify security settings for each shared resource.
12. Microsoft’s Windows Networking and Novell’s NetWare within a Windows
9x workstation, clients are provided for both Microsoft and Novell networks.
13. A protocol both Windows 2000 and Windows 9x require three elements: a
client, an adapter, and a protocol. How each element is configured is slightly
different between the two operating systems, however, Host names, IP
addresses, and gateways may also be necessary, but only if the chosen
protocol is TCP/IP
14. Choose Start_Programs_Accessories. Choose Dial-Up Networking. This will
open a window that shows all current DUN connections. Double-click Make
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New Connection. Choose a name for your connection. Select which modem
you are using. Enter the dial-in telephone number. Click the Finish button.
You can create a new DUN as indicated in option B. The Dial-Up Networking
icon can also be accessed by double \-clicking My Computer form the
desktop.
15. Map Network Drive. This is one of those “technicality” questions, but
knowing proper terminology is important when taking technical exams, and
question like this crop up regularly.
16. Custom backup. Custom is the type of backup that involves selecting the files
you want backed up as well as when you want them backed up.
17. d. stationary hard disk
18. Differential. The Differential type of backup backs up files on a disk that
have changed since the last full backup.