Health Staff Farajo Rakesh Shah

Quality Improvement Programme
H R MANUAL
Job Chart - OZHM
Department of Health and Family Welfare
Government of Gujarat
CHC/PHC/HR Manual
Reference: NABH Standard
Version No. 2/ Date Of Issue:
Name of Service CHC/PHC/Human Resource Management Policy– 02
Name of Manual HR Manual

Manual No. CHC/PHC
Purpose This manual has been developed to ensure proper &

adequate manpower planning, their recruitment, induction &
orientation, training, appraisal, motivation & growth and
grievance redresser. It is ensured that the workers are given
due rights & are delegated responsibilities, measuring their
awareness on these issues & satisfaction level in the
process.
Scope All the Human resources
Responsibility All members of Medical, Para medical & Housekeeping staff

associated with hospital services at PHC & CHC.
Prepared by
State Quality Assurance Technical Committee, Gandhinagar-

Gujarat
Approved by
Department of Health & FW, Gandhinagar-Gujarat
Issued by
State Quality Assurance Cell, Commissionerate of Health, MS & ME,
Government of Gujarat
Responsibility for updating
State Quality Assurance Technical Committee, Gandhinagar-

Gujarat
Prepared By: State QA Technical Committee, Commissionerate of Health, Approved By: Department of Health & FW-Gujarat
Gandhinagar-Gujarat
NABH Policy CHC/PHC/Human Resource Manual-02
NABH Standard Reference: NABH Standard for PHCs & CHCs
Policy /Version No 2 CHC/PHC
st
Page No: Issue Date: Page 3 of 99/ 1 Jan 2011
INDEX
No. Contents Pages
1 Responsibility for implementation 5
2 Amendment Sheets 7
3 Human Resource Policy 9
4 Index - Man Power Planning & Staffing 9
5 Job charts 10
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5 :8FO G;"GL OZHM HR-JC-SN-05 19
& .gO[SxFG S\8=F[, G;"GL OZHM HR-JC-ICN-06 20
* ALPVF.P.P;LPVMPGL OZHM HR-JC-BIECO-07 21
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!& JU" $ GF SD"RFZLVF[GL OZHM HR-JC-Cl.iv-16 36
!* ;]Z1FF SD"RFZLGL OZHM HR-JC-Sec-17 37
6 Recruitment & Selection Policy 37
7 Induction & Orientation Policy 38
8 GF[SZL DF\ NFB, YIF 5KL 5ZLRI TF,LD 38
9 Human Resource Management DFGJ ;\;FWG DF8[GF GLlTlGIDM VG[ 5âlT 39
10 Meeting and training - DLl8\U VG[ TF,LDGF VFIF[HGGL VFNX" 5âlT 41
11 Review Meeting -ZLjI] DL8L\U V\U[GF GLlTlGIDF[ VG[ 5âlT 41
12 Employee training - SD"RFZLVF[GF TF,LD VG[ lJSF; V\U[GF GLlTlGIDF[ VG[ 5âlT 42
13 SD"RFZLVF[GL TF,LDG\] JFlQF"S VFIF[HG 42
14 SD"RFZLVMGM AFIM0[8F 43
15 List of certificate of permanent employee lGIlDT SD"RFZLVF[GL OF.,DF\ ZFBJFGF 5|DF65+ 44
16 List of certificate of outsource employee 45
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17 FO - ;ZSI],Z 46
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18 Rights and responsibilities of staff - SD"RFZLVF[GF VlWSFZF[ VG[ OZHF[ 47

19 Training feedback TF,LDFYL"GM 5|lTEFJ 5+ 49
20 Training feedback survey form 50
21 SD"RFZLVF[GL ;]Z1FFGL 5âlT 51
22 Grievance Redressal Committee 52
23 Grievance Redressal Policy and SOP OlZIFN lGJFZ6 GLlTlGIDF[ VG[ 5âlT 52
24 SOP SJF[,L8L V[:IF[Zg; SlDl8G]\ SFI"1F[+ VG[ SFI"5âlT 53
25 5|lTEFJ D[/JJFGL 5âlT 54
26 NNL"VF[GF 5|lTEFJ D[/JJFGL 5âlT 55
27 SD"RFZLVF[[GF 5|lTEFJ D[/JJFGL 5âlT 55
28 lSXMZ I]JF ;,FC ;FZJFZ S[g§GM 5|lTEFJ D[/JJFGL 5âlT 55
29 TF,LD 5KLGM 5|lTEFJ 56
30 Patient feedback form NNL"GM 5|lTEFJ 5+ 56
31 Patient feedback survey form 58
32 SD"RFZLGM 5|lTEFJ 5+ 59
33 Employee satisfaction survey form 61
34 lSXMZ I]JF ;,FC ;FZJFZ 5|lTEFJ 5+ 62
35 AFHS Feedback survey form 64
36 Indicators used for Quality Assurance And Continuous Monitoring 65
37 Community Health Center’s & Extra Job Charts 68-81
38 State Quality Assurance Officer duties and responsibilities 82
39 District Quality Assurance Officer duties and responsibilities 83
40 VM5Z[Xg; D[G[HZ sJCLJ8Lq GF6F\q lC;FAq VM0L8f sJU"vZfGF HMARF8" 84
41 JCLJ8L VlWSFZL SD lC;FAL VlWSFZL sJU"vZfGF HMARF8" 85
42 Terms of Reference (TOR) for the Post of Data Entry Operator 86
43 Job Chart / Specific duties and responsibilities of Data Entry Operator 88
44 Job Chart / Specific duties and responsibilities of State Level Monitoring and 88
Evaluation Assistant (Technical)
45 Job Chart / Specific duties and responsibilities of District level Monitoring 89
and Evaluation Assistant (Technical)
46 Job Chart / Specific duties and responsibilities of Monitoring and Evaluation 89
Assistant (RCH Supervisor) at City FP Bureau
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49 Terms of Reference (TOR) - M & E Assistant (Technical) - District level 95
50 Terms of Reference (TOR) -M & E Technical (RCH Supervisor) – Municipal 96
Corporation Level
51 NNL"VMGF VlWSFZ VG[ HJFANFZL 98
52 U]6JtTF;EZ SFI"S|DGL lJUT 99
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RESPONSIBILITY FOR IMPLEMENTATION:
 The overall responsibility for implementation of the Human Resource policy is with the
Superintendent of CHC & Medical Officer of PHC.
 All members of medical staff are individually responsible for implementing the concerned
policies & their SOPs/ Protocols in their respective work areas. They are also responsible for
assuring that the required awareness & training is imparted to the personnel, both hospital-
wide as well as in their area/unit of work.
 Superintendent of CHC & Medical Officer of PHC are responsible for provision of resources
for all such implementation & continuity of quality assurance program. He is also responsible
for assuring availability of all study material, training documents/ manuals, support
documents, forms, induction manual for new staff, education material for all clients, both
internal & external.
 Superintendent of CHC & Medical Officer of PHC are responsible for delegating someone or
a team of persons for one day induction training to all new entrants to the organization. Care
is taken to invite in person all those personnel who have joined the hospital after the
previous induction training schedule. Old employees/workers can also join these programs
so as to clearly understand the hospital wide policies especially the HR policies. The
program is well structured.
 All members of administration, clinical staff, support services staff, contractual staff are
directly responsible for learning the hospital-wide HR policies & SOPs in general & those
applicable to their individual work areas/ span of activities in particular. This they do
proactively & in the process they maintain proper records of the same. They are also
expected to cooperate across all functional areas to give quality of their outputs.
 All personnel report the data measurements to monitor quality as per the requirements of the
policy.
Abbreviations
JC = Job Chart
HR = Human Resource
HRM = Human Resource Management/Manager
CHC Community Health Center
CDHO Chief District Health Officer
CDMO Chief District Medical Officer
RDD Regional Deputy Director
ACR Annual Confidential Report
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ADHO Assistant District Health officer
DHO District Health officer
BHO Block Health officer
DPC District Project Coordinator
FHW Female Health Worker
EMO Epidemic Medical Officer
MO Medical Officer
BCC Behavioral Change Communication
IEC Information Education Communication
RTI Reproductive Tract Information
AIDS Acquired Immunodeficiency Syndrome
BMW Biomedical Waste
NABH National Accreditation Board For Hospital & Healthcare

Providers
SOP Standard Operating Procedures
ANM Auxiliary Nurse Midwife
NRHM National Rural Health Mission
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Amendment Sheet -1
(All midterm amendments need to be documented here. Additional pages may be used, if required.)
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PRIMARY HEALTH CENTRE

HUMAN RESOURCE POLICY
Gandhinagar-Gujarat
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Human Resource Policy
Aim: Employees are the centre point of the workflow in a hospital. Human resource is the most
expensive resource. A hospital requires services of class I to class IV employees & all activities are
important and are related with each other. Total development of all employees is important besides
every employee’s systematic competence and technical expertise. It is important that the work of
employees is appraised and they identify the importance of their role in total care process. Rights &
responsibilities need to be clearly defined & communicated to all members of staff & motivational
tools are regularly used to get compliance. Human resource policies lay the foundation for satisfying
the above stated objectives.
PHC/Sec-A-4/PO-1
Human Resource Policy
 Human resource is the most important and expensive resource.

 All activities are important and are related with each other.
 Development of employee is important for systematic competence and technical expertise.
 It is important that the work of employees is appraised and they identify the importance of their
role in total care process.
 Rights & responsibilities need to be clearly defined & communicated to all members of staff &
motivational tools are regularly used to get compliance.
 Human resource policies lay the foundation for satisfying the above stated objectives.
Central government shall periodically review the staffing norms and modify it somewhat if
required. States shall as per provision under NRHM explore keeping part time / contractual staff
wherever deficient.
PHC/ Sec-A-4/FO-1
Index - Man Power Planning & Staffing
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( VMJZA]S
) VM8MS,[J ZÒ:8Z
!_ .g0MZ ZÒ:8Z
!! .g0MZ S[; VG[ ;\DlT5+ OF.,
!Z V[RPVF.PJLP ;\DlT5+GL OF.,
!# V[RPVF.PJLP ZÒ:8Z
!$ V[RPV[PVF.P ZÒ:8Zs.gO[SXG lJQFISf
!5 0FI8 ZÒ:8Z
!& OI]DLU[XG ZÒ:8Z
!* Rks Kit Form/Register
& .gO[SxFG S\8=F[, G;"GL OZHM HR-JC-ICN-06
5|FYlDS VFZMuI S[g§DF\ :8FOG;"4 .gO[SXG S\8=F[, G;" TZLS[GM RFH" ;\EF/X[PH[GL SFDULZLGL 8}\SL lJUT
GLR[ ATFjIF 5|DF6[ ZC[X[P VF p5ZF\T V[DGL IF[uITF VG[ 1FDTFG[ wIFG[ ,. TALAL VlWSFZL VgI SFDF[
56 ;F\[5L XSX[P
 NZZMH NJFBFGFDF\ YTF R[5GF\ (HAI) S[;F[ XF[WJFP
 R[5GF[ 5|SFZ GSSL SZJMP
 H~ZT H6FI TM R[5GF H\T] GSSL SZJF DF8[ S<RZGL jIJ:YF SZJLP
 NJFBFGFGF\ R[5GF ;J["1F6G\] VFIF[HG SZJ\\]P
 NJFBFGFDF\ R[5G\F VFp8A|[SGL T5F; SZJ\LP
 SD"RFZLVF[ DF8[ R[5 lGI\+6 V\U[ TF,LDG\] VFIF[HG SZJ\]P
 R[5 lGI\+6 GLlT (Infection Control Policy) AGFJJFDF\ TALAL VlWSFZLG[ ;CIF[U VF5JMP
 R[5 lGI\+6 V\U[ ;ZSFZzLGF 5|JT"DFG lGIDF[G]\ VD,LSZ6 SZFJJ\]P
 R[5GF V8SFIT V\U[ SD"RFZLVF[G[ DFU"NX"G VF5J\]P
 VFp8A|[SGL G]\ VD,LSZ6 SZFJJ\]P
 Z[SM0" VG[ ZÒ:8Z VnTG ZFBJ]\P
Gandhinagar-Gujarat
st
 SD"RFZLVF[G[ YTL .HFGL DFlCTL ZFBJLP

 SD"RFZLVF[[ 5F[:8 V[S;5F[hZ 5|F[OF.,[S;L; (PEP) ;FZJFZ 5}ZL SZ[4 V[GL BFTZL SZJLP
Z[SM0" o
S|D Z[SM0";
! S<RZ OF.,
Z VFp8A|[SGL
# 5F[:8 V[S;5F[hZ 5|F[OF.,[S;L; (PEP)
$ SD"RFZLVF[G[ YTL .HFGL DFlCTL
5 (HAI) S[;F[GL DFlCTL
* ALPVF.P.P;LPVMPGL OZHM HR-JC-BIECO-07
5|FYlDS VFZMuI S[g§ BFT[ ALPVF.P.P;LPVMPGL OZHM GLR[ ATFjIF 5|DF6[ ZC[X[P VF p5ZF\T V[DGL
IF[uITF VG[ 1FDTFG[ wIFG[ ,. TALAL VlWSFZL VgI SFDF[ 56 ;F\[5L XSX[P
 DL8L\U4 TF,LD4 lXlAZ VG[ ZFQ8=LI SFI"SD
| MG]\ VFIMHG SZJ]\ VG[ T[GM 5|RFZ v 5|;FZ SZJMP
 :+L jI\WLSZ6 lXlAZDF \,FEFYL"G[ R}SJ6L SZJL4 JFpRZ AGFJJFP
 Ò<,F VG[ a,MS S1FFGL DL8L\UDF\ CFHZL VF5JLP
 U|FD ;EF4 S°lQF DCMt;J4 ;\S<5 HIMlT ZY H[JF SFI"S|DMGL HF6 SZJLP
 5|RFZ DF8[GF DFwID H[JF S[ A[GZ4 5M:8Z4 ,[8Z4 5]:TSM VFZMuI SFI"SZG[ JC[RJFP
 DFl;S ZL5M8" T{IFZ SZJFP
Z[SM0" o
S|D Z[SM0";
! ZÒ:8Z G\ !vVM5Z[XG ZÒ:8Zs5|;}lTGF VG[ :+L jI\WLSZ6GF S[;f
Z ZÒ:8Z G\ Z v SM5Z v 8L ZÒ:8Z
# ZÒ:8Z G\ # v :8MS ZÒ:8Z
$ ZÒ:8Z G\ $ v U|LG SF0" ZÒ:8Z
5 ZÒ:8Z G\ 5 v VFp8ZLR VMP5LP0LP ZÒ:8Z
& ZÒ:8Z G\ & v ;FlCtI ZÒ:8Z
* ZÒ:8Z G\ * v NLSZL IMHGF ZÒ:8Z
( ZÒ:8Z G\ ( v DL8L\U ZÒ:8Z
) ZÒ:8Z G\ ) v VM5Z[XG ZLH[S8 ZÒ:8Z
OF.,
!_ OF., G\ ! v VM5Z[XG S[; SF0" OF.,
!! OF., G\ Z v SM5Z v8L4 0Lv! SF0"
Gandhinagar-Gujarat
st
!Z OF., G\ # v 5lZ5+ OF.,

!# OF., G\ $ v VMZ, 5L<;GF 5Lv!45LvZ GF DFl;S ZL5M8"
!$ OF., G\ 5 v.vDDTF OF.,
!5 OF., G\ & v S'lQF ZY OF.,
!& OF., G\ * v ;ZSI],Z OF.,
!* OF., G\ ( v ;DINFG ZL5M8" OF.,
!( OF., G\ ) v VFp8ZLR VMP5LP0LP OF.,
!) OF., G\ !_ v U|FD VFZMuI ;lDlT OF.,
Z_ OF., G\ !! v5lZlXQ8 OF.,
Z5 OF., G\ !Z v V[SXG %,FG OF.,
Z& OF., G\ !# v OM8MU|FOL OF.,
Z* Ò<,F VG[ a,MS ,[J,GL ZL5M8" OF.,
Z( BFGUL 0F¶S8ZMGL lJUT NXF"JTL OF.,
Z) DFlCTL 5]l:TSF GF GD]GFGL OF.,
#_ :+L jI\WLSZ6 ;\DlT 5+
#! :+L jI\WLSZ6 v .vZ SF0"
( :+L VFZMuI ;]5ZJF.hZGL OZHF[ HR-JC-FHS-08
5|FYlDS VFZMuI S[g§DF\ :+L VFZMuI ;]5ZJF.hZGL SFDULZLGL 8\]SL lJUT GLR[ ATFjIF 5|DF6[ ZC[X[P VF
p5ZF\T V[DGL IF[uITF VG[ 1FDTFG[ wIFG[ ,. TALAL VlWSFZLzL VgI SFDF[ 56 ;F\[5L XSX[P
!f DF[GL8ZL\\U4 ;]5ZlJhG VG[ JCLJ8L SFDULZL

 :+L VFZF[uI SFI"SZ4 VFXF JS"Z VG[ NFI6 AC[GF[G\] ;]5ZlJhG SZJ]\ VG[ DFU"NX"G VF5J]\P
 :+L VFZF[uI SFI"SZF[GL 1F[+LI SFDULZLGF VFIF[HGDF\ DNN SZJL VG[ DFU"NX"G VF5J]\P
 NZ V9JFl0IFDF\ V[S JBT GSSL SZ[, lNJ;[ 5[8F S[g§GL D],FSFT ,[JL4 SFDULZL V\U[ DFU"NX"G VF5J]\P
 5[8F S[g§ 5Z AWF H ;FWGF[ VG[ NJFVF[ IF[uI ZLT[ D}SJFDF\ VFJ[ T[GL BFTZL SZJLP
 :+L VFZF[uI SFI"SZGL HGZ, SL84 lD0JF.OZL SL8 VG[ NF. GL SL8GL IF[uI ZLT[ HF/J6LGL BFTZL
SZJLP 5[8F S[g§GL :JrKTFG\] ;]5ZlJhG SZJ]\P
 :+L VFZF[uI SFI"SZF[GL SFDULZLGL U'C D],FSFT SZL BZF. SZJLP
 5]~QF ;]5ZJF.hZ ;FY[ D/L VFZF[uI SD"RFZLVF[GL DLl8\U SZJLP
 :+L VFZF[uI SFI"SZF[GL SFDULZLGL NZ 5BJF0LIFDF\ ;DL1FF SZJLP
 5]~QF VFZF[uI SFI"SZ4 VgI 1F[+LI SD"RFZLVF[ VG[ :+L VFZF[uI SFI"SZGL SFDULZL JrR[ ;DgJI
SZJM
 lX1FSF[4 DlC,F D\0/F[ VG[ DlC,F VFU[JFGF[G\] ;\5S" SZL VFZF[uIGF SFI"SD
| F[DF\ ;CSFZ D[/JJMP 5]~QF
;]5ZJF.hZ ;FY[ D/L 5[8F S[g§F[ 5Z NJFVF[ VG[ ;FWGF[ 5CF[\RF0JLP
Gandhinagar-Gujarat
st
 TDFD ZFQ8=LI4 ZFHI S1FFGF VG[ lH<,F S1FFGF SFI"S|DF[GF ;O/ VD,LSZ6DF\ TALAL VlWSFZLG[
DNN SZJLP5|FYlDS VFZMuI S[g§ BFT[ DLl8\UDF\ CFHZL VF5JLP
Zf TF,LD VG[ VFZF[uI lX1F6

 :+L VFZF[uI SFI"SZ4 VFXF JS"Z VG[ NFI6 AC[GF[G[ TF,LD VF5JLP
 :+L VFZF[uI SFI"SZF[GL 1F[+LI SFDULZLGL S]X/TF JWFZJLP
 TALAL VlWSFZLG[ AWFH S[0ZG[4 TDFD 5|SFZGL TF,LD VF5JFDF\ DNN SZJLP
 TDFD SFI"SD| F[ DF8[ ,FSF[G[ VFZF[uI lX1F6 VF5J\]P
#f VFZF[uI,1FL SFI"S|DF[G\] VD,LSZ6

 VS:DFT4 .DZHg;LDF\ 5|FYlDS ;FZJFZ VF5JLPH~Z 50[ 5|FYlDS VFZMuI S[g§ 5Z ;]JFJ0 SZFJJL[P
 1F[+LI D],FSFT NZdIFG H~ZL ,FEFlY"VF[G[ 5|FYlDS VFZMuI S[g§ 5Z ZLOZ SZJFP
 S[d54 VFZF[uI D[/F VG[ :5WF"VF[GF VFIF[HG VG[ VD,LSZ6DF\ DNN SZJLP
 5|HGG VG[ AF/ VFZF[uI SFI"SD | GF ;O/ VD,LSZ6GL BFTZL SZJLP
 5[8F S[g§F[ VG[ UFDF[DF\ DDTF S,LlGSG\] VFIF[HG SZJ]P
 H~Z H6FI TM U|FdI :TZ 5Z U'C D],FSFT SZL lD0JF.OZL ;[JFVF[ VF5JLP
 WF+L DFTFVF[G[ :TG5FG V\U[ TF,LD VF5JLP
 AF/SF[4 ;UEF" :+LVF[ VG[ WF+L DFTFVF[G[ VFI"G OF[,LS V[l;0GL UF[/L VG[ JL8FDLG V[P D?IF
V\U[GL BFTZL SZJLP_ YL 5 JQF" ;]WLGF AF/SF[GL U|F[Y DF[GL8ZL\U SZJ\]P
 AF/SF[4 ;UEF" :+LVF[ VG[ WF+L DFTFVF[G[ 5}ZS 5F[QF6 D?IFGL BFTZL SZJLP
 ZFQ8=LI Z;LSZ6 SFI"S|D D]HA TDFD ,FEFlY"VF[GF Z;LSZ6G\] VFIF[HG SZJ\]P
 VFZF[uI SD"RFZLVF[ £FZF gI}DF[lGIFGF S[;F[G\] JC[,] lGNFG4 ;FZJFZ VG[ Z[OZ,GL BFTZL SZX[P
 VFZF[uI SD"RFZLVF[ £FZF hF0FGF S[;F[G\] JC[,] lGNFG4 ;FZJFZ VG[ Z[OZ, GL BFTZL SZJLP
 S]8]\A S<IF6GF S[d5F[GF VFIF[HGDF\ TALAL VlWSFZLGL DNN SZJLP
 5[8F S[g§F[ 5Z S]8]\A S<IF6GF S[d5F[GF VFIF[HGDF\ VFZF[uI SD"RFZLVF[G[ DNN SZJLP
 ,FEFlY"VF[G[ VF.P I]P0L D}SJL VG[ OM,F[V5 SZJ]P
 V[DP8LP5LPGF ,FEFlY"VF[G[ IF[uI HuIFV[ ZLOZ SZJFP
 UFD0FVF[DF\ NJF lJTZ6 S[g§F[ VG[ lGZF[W A[\SG[ SFI"ZT SZJLP
 JFCS HgI ZF[U lGI\+6 SFI"SD | GF VD,LSZ6DF\ 5]~QF ;]5ZJF.hZGL DNN SZJLP
 XF/F VFZF[uI SFI"S|DGF VD,LSZ6DF\ TALAL VlWSFZLGL DNN SZJLP
Z[SM0"; o
 NZ V9JFl0IFDF\ V[S JBT GSSL SZ[, lNJ;[ 5[8F S[g§GL D],FSFT
 J[S;LG ZÒ:8Z
 8LPV[,P S[d5GF VM8MS,[J ZÒ:8Z
 .g:8=]D[g8 ZÒ:8Z
 ,LGG ZÒ:8Z
Gandhinagar-Gujarat
st
 0=U ZÒ:8Z
 8LPV[,PDF:8Z ZÒ:8Z
 S]5MlQFT AF/S ZÒ:8Z
 HGGL ZÒ:8Z
 DL8L\U ZÒ:8Z
 AY" DF.S|M %,FG ZÒ:8Z
 DDTF R[S,L:8 OF.,
 5LPV[RP;LP D\Y,L ZL5M8" OF.,
 JL8FDLG V[ ZL5M8" OF.,
 VF.PV[DPVFZP OF.,
 V[DPV[DPVFZP OF.,
 VF.PV[DPV[GP;LPVF.P OF.,
 5lZ5+ OF.,
 G;L"\U :8]0g8 OF.,
 ;A;[g8Z J:T]VMGF RFH"GL OF.,
 SMZF ZL5M8" OF.,
) 5]~QF ;]5ZJF.hZGL OZHF[ HR-JC-MPHS-09
5|FYlDS VFZMuI S[g§DF\ 5]~QF ;]5ZJF.hZGL SFDULZLGL 8]\SL lJUT GLR[ ATFjIF 5|DF6[ ZC[X[P VF p5ZF\T
V[DGL IF[uITF VG[ 1FDTFG[ wIFG[ ,. TALAL VlWSFZLzL VgI SFDF[ 56 ;F\[5L XSX[P
!f DF[GL8ZL\U 4 ;]5ZlJhG VG[ JCLJ8L SFDULZL o
 5]~QF VFZF[uI SFI"SZF[G\] ;]5ZlJhG VG[ DFU"NX"G SZJ]\P
 5]~QF VFZF[uI SFI"SZF[GL 1F[+LI SFDULZLGF VFIF[HGDF\ DNN SZJL VG[ DFU"NX"G VF5J]\P
 NZ V9JFl0IFDF\ V[S JBT GSSL SZ[, lNJ;[ 5[8F S[gãGL D],FSFT ,[JL VG[ 1F[+LI SFDULZLG\]
lGZL1F6 SZJ]\P
 5[8F S[gã 5Z AWF H ;FWGF[ VG[ NJFVF[ IF[uI ZLT[ D}SJFDF\ VFJ[ T[GL BFTZL SZJLP
 5]~QF VFZF[uI SFI"SZGL NJFGL SL8GL RSF;6L SZJLP
 5]~QF VFZF[uI SFI"SZF[GL SFDULZLGL U'C D],FSFT SZL BZF. SZJLP
 :+L VFZF[uI ;]5ZJF.hZ ;FY[ D/L 5[8F S[gãF[ 5Z NJFVF[ VG[ ;FWGF[ 5CF[\RF0JFP
 5]~QF VFZF[uI SFI"SZ4 VgI 1F[+LI SD"RFZLVF[ VG[ :+L VFZF[uI SFI"SZGL SFDULZL JrR[ ;DgJI
SZJMP
 lX1FSF[ VG[ U|FdI VFU[JFGF[GM ;\5S" SZL VFZF[uIGF SFI"S|DF[DF\ ;CSFZ D[/JJMP
 5|FYlDS VFZMuI S[g§ BFT[ :+L VFZF[uI ;]5ZJF.hZ ;FY[ D/L NZ XlGJFZ[ VFZF[uI SD"RFZLVF[GL
DLl8\U SZL DFlCTL D[/JJLP
 5]~QF VFZF[uI SFI"SZF[GL SFDULZLGL NZ DF;[ ;DL1FF SZJLP
Gandhinagar-Gujarat
st
 TDFD ZFQ8=LI4 ZFHI S1FFGF VG[ lH<,F S1FFGF SFI"SD

| F[GF ;O/ VD,LSZ6DF\ TALAL VlWSFZLGL
DNN SZJLP
 ZMURF/FGL l:YlT NZdIFG VFS:DLS ;\HMUMDF\ U]HZFTGF UD[ T[ :Y/[ CDHO sir GF VFN[X D]HA
SFDULZL DF8[ HJ]\P
Zf TF,LD VG[ VFZF[uI lX1F6 o
 5]~QF VFZF[uI SD"RFZLVF[G[ TF,LD VF5JLP

 TALAL VlWSFZLG[ AWF H S[0ZGL4 TDFD 5|SFZGL TF,LD VF5JFDF\ DNN SZJLP
 S[d54 VFZF[uI D[/F VG[ :5WF"VF[GF VFIF[HG VG[ VD,LSZ6DF\ DNN SZJLP
 TDFD SD"RFZLVF[G[ S,MZM:SM54 :,F.0 AM1F VG[ VFIMl0G SL8 VF5JLP
 1F[+LI SD"RFZLVF[G[ VFJxIS T5F;GL TF,LD VF5JL T[DH ,LW[, GD}GF lGIT 5|FYlDS VFZMuI
S[g§DF\ 5CM\R[ T[JL jIJ:YF UM9JJLP
 RMDF;F 5}J[" VFXF JS"ZG[ NJFGL SL8 VF5JLPU|FD 5\RFITG[ 8LP;LPV[,P 5FJ0Z VF5JMP 5F6LGL
,F.G ,LS[H CMI TM U|FD 5\RFITG[ HF6 SZJLP
#f VFZF[uI,1FL SFI"S|DF[G\] VD,LSZ6 o
 VS:DFT4 .DZHg;LDF\ 5|FYlDS ;FZJFZ VF5JLP

 1F[+LI D],FSFT NZdIFG H~ZL ,FEFYL"VF[G[ 5|FYlDS VFZMuI S[g§ 5Z ZLOZ SZJFP
 JFCSHgI ZF[U lGI\+6GL SFDULZL o

JFCSHgI ZFUF[GF lGI\+6 DF8[ H~lZIFT D]HA SFDULZL SZJLP
 ;\RFZL ZF[U lGI\+6GL SFDULZL o

3ZF[DF\ S,F[ZLG UF[/LGF lJTZ6G\] VFIF[HG SZJ]\P
XF{RF,IGF lGDF"6 VG[ J5ZFX DF8[ ,F[SF[G[ 5|F[t;FlCT SZJFP
 S]8]\A S<IF6 SFI"S|D o

S]8]\A S<IF6GF S[d5F[GF VFIF[HGDF\ TALAL VlWSFZLGL DNN SZJLP
Sl9G N\5lTG[ ;dFH6 VF5JLP
S8]\A S<IF6 SFI"S|DGF ,FEFYL"VF[GF OM,F[V5G\] VFIF[HG SZJ]\P
 ZSTl5¿ lGI\+6 SFDULZL o

ZSTl5¿GF S[;F[GL lGIlDT ;FZJFZ V\U[GL BFTZL SZJLP
ZSTl5¿GF 0LOM<8Z S[;F[G[ lGIlDT SZJFGM 5|ItG SZJM VG[ TALAL VlWSFZLG[ HF6 SZJLP
Gandhinagar-Gujarat
st
 1FI ZF[U lGI\+6 SFDULZL o

1FI ZF[UGF S[;F[GL lGIlDT ;FZJFZ V\U[GL BFTZL SZJLP
1FI ZF[UGF 0LOM<8Z S[;F[G[ lGIlDT SZJFGM 5|ItG SZJM VG[ TALAL VlWSFZLG[ HF6 SZJLP
lSRG UF0"G AGFJJF DF8[ ,F[SF[G[ 5|F[t;FlCT SZJFP :+L VFZF[uI SFI"SZ VG[ :+L VFZF[uI
;]5ZJF.hZGL DNNYL XF/F VFZF[uI SFI"S|DMG]\ VFIF[HG SZJ]\P
Z[SM0"; o
 ZÒ:8Z v ! 8]Z 0FIZL
 ZÒ:8Z v Z DF:8Z ZÒ:8Z
 ZÒ:8Z v # :8MS ZÒ:8Z
 ZÒ:8Z v $ X\SF:5N ZSTl5¿ S[; ZÒ:8Z
 ZÒ:8Z v $sVf ZSTl5¿ 0=U :8MS ZÒ:8Z
 ZÒ:8Z v $sAf ZSTl5¿ ;FZJFZ ZÒ:8Z
 ZÒ:8Z v 5 V[GPJLPALP0LP;LP5LP ZÒ:8Z
 ZÒ:8Z v & XF/F VFZMuI SFI"SD |
 OF., v ! S,MZLG[XG OF.,
 OF., v Z D[,[ZLIF V[SXG %,FG OF.,
 OF., v Z D[,[ZLIF 5MhL8LJ S[; ZL5M8L\"U OF.,
 OF., v # 5LPV[RP;LP DFl;S ZL5M8" OF.,4
 OF., v $ lJS,F\UTF DFlCTL OF.,
 OF., v 5 ZSTl5¿ DFlCTL OF., TYF ;FZJFZ SF0"
 OF., v & 8}Z 0FIZL OF.,
 OF., v * XF/F VFZMuI SFI"SD | DF.S|M %,FGL\U TYF ZL5M8L\"U OF.,
 OF., v ( 5lZ5+GL OF.,
 OF., v ) SMZF OMD" OF.,
 OF., v !_ IDSP reporting OF.,4
!_ OF.GFg; VFl;:8g8 SD 0[8F V[g8=LVF[5Z[8Z GL OZHM HR-JC-FADEO-10
5|FYlDS VFZMuI S[g§DF\ OF.GFg; VFl;:8g8 SD 0[8F V[g8=LVF[5Z[8ZGL SFDULZLGL 8]\SL lJUT GLR[ ATFjIF
5|DF6[ ZC[X[P VF p5ZF\T V[DGL IF[uITF VG[ 1FDTFG[ wIFG[ ,. TALAL VlWSFZLzL VgI SFDF[ 56 ;F\[5L XSX[P
!f GF\6FSLI SFDULZL o
 V[GPVFZPV[RP V[D C[9/GL TDFD GF6F\SLI SFDULZL H[JL S[ o
 VG8F.0s5ZR}Z6 BR"f ov 5|FYlDS VFZMuI S[g§DF\ ;FOv;OF. BR"4 5F8" 8F.D :JL5ZGM 5UFZ4
;FA]v5FJF0Z BZLNL4 :8[XGZLGM BR" JU[ZG
[ F AL,MG]\ 5|DF65+ VF5L OF., AGFJJLP
Gandhinagar-Gujarat
st
 D[.g8[Gg; ov 5|FYlDS VFZMuI S[g§DF\ I\+;FDU|L JU[ZG

[ L HF/J6LGM BR"4 ;DFZSFD BR"4 5F6LGL
DM8Z4 .,[S8=LS, BR"4 SMd%I]8ZGM TDFD BR" JU[Z[GF AL,Mq5|DF65+ VF5L OF., AGFJJLP
 ZMUL S<IF6 ;lDlT ov 5|FYlDS VFZMuI S[g§DF\ lJlJW DXLG SMd%I]8Z BZLNL4 I\+ BZLNL4
VM5Z[XG 8[A,4 VFZPVMP %,Fg8 GF\BJMPAFIMD[0LS, J[:8GM BR" VG[ UF0LGF AL,GM BR" ZMUL
S<IF6 ;lDlTGF O\0DF\YL SZJFDF\ VFJ[ K[P 0L,LJZL JBT[ AF/SG[ A[AL SL8 VF5JLP ;FWG
;FDU|Lsu,]SMDL8Zf TYF OlG"RZ JU[Z[GL BZLNL SZJLP
 U|FD VFZMuI ;lDlT sJLPV[RP;LPf ov V[RPVF.PJLP 8[:8L\U ;FWGMGL BZLNL lA,M TYF OF.,
AGFJJLP ;lDlTGF ;eIG[ V[GPVFZPV[RPV[DPGF O\0DF\YL JFlQF"S ~FP!_4___ VF5JFDF\ VFJ[ K[
VG[ T[ ZSD 5|Mt;FCS .GFD S[ NFG5[8[ JF5ZL XSFI K[P
 5|FYlDS VFZMuI S[g§G\] AH[8 T{IFZ SZJ\] V[8,[ S[ U|Fg8 S[8,L K[ TYF
J5ZFX K[<,[ S[8,]\ A[,[g; K[ T[GL BF+L SZJLP
 A[SDF\ VFU/YL OF/J[, U|Fg8 5|FYlDS VFZMuI S[g§GF BFTFDF\ HDF SZFJJL TYF HIFZ[ H~Z 50[
tIFZ[ GF6F\ p5F0JF T[DH R[S VG[ 5F; A]S VnTG ZFBJLP
 ,F.8 lA, TYF 8[l,OMG lA, EZJF HJ]\P
 V[DPVF.PV[;PG[ VnTG ZFBJ]\ V[8,[ S[ SMd%I]8Z V[;[;ZLHG[ jIJl:YT ZFBJF4 h[ZM1F DXLG4
VFZPVMP %,Fg84 8[l,OMG JU[Z[GL HF/J6L SZJLP
 TDFD GF6F\SLI Z[SM0" NFPTP S[XA]S4 JFpRZ JU[Z[ VnTG ZFBJFP
 TDFD lA,F[ T{IFZ SZL VF[0L8 DF8[ D]SJFP
 NZ DFC[ lGIT GD}GFDF\ GF6F\SLI ZL5F[8" ;DI;Z p5,L SR[ZLG[ DF[S,JFP
 5[8F S[g§GF SD"RFZLVF[G[ GF6F\SLI jIJ:YF5GGL TF,LD VF5JLP
 5[8F S[g§F[G[ GF6F\GL ;DI;Z OF/J6L SZJLP
 5[8F S[g§GF lA,F[ JFpRZF[GL RSF;6L SZJLP
 5[8F S[g§GF lA,F[ 5|FYlDS VFZMuI S[g§ BFT[ VF[0L8 DF8[ D}SJFP
 a,F[SGF SD"RFZLVF[G[ SFDULZLDF\ DNN SZJLP
 SFDULZLGF VC[JF, lGIT GD}GFDF\ T{IFZ SZJFP
 DFlCTL lGIT GD}GFDF\ T{IFZ SZL ;DI;Z p5,L SR[ZLG[ DF[S,JLP
 ZL5F[8"; VG[ SFDULZL T[DH VFIF[HGG\] 5|[hg8[XG AGFJJ]\P
 JSY, Family Planning, untied, Maintenance, Rogi Kalyan Samiti reporting, Cash book and
Accounts.
Zf Z[SM0"; VG[ ZL5F["8L\UGL SFDULZL o
VFI]QF TALAGF Z[SM0";
 lSXMZ I]JF ;,FC ;FZJFZ S[g§G]\ V9JFl0S VG[ DFl;S ZL5M8L"\U

 VFZPV[GP8LP;LP5LPGL DFlCTL OF.,
Gandhinagar-Gujarat
st
,[A 8[SGLXLIGGF Z[SM0";

 V[RPVF.PJLP:8MS 5MhLXG
 VF.P;LP8LP;LP
 O[;L,L8L DF:8Z 8[d5,[8
 DFl;S AY" DF.S|M %,FG
 D[,[lZIF DFl;S V[gI]V, 5|OMDF"
 5LPV[RP;LP HGZ, DFlCTL
 :JF.G O,] 5|[hg8[XG
 5M,LIM A]YJF.h DFlCTL 5+S
:8FO G;"GF Z[SM0";

 V[RPVF.PJLP ZL5M8L"\U OMD"
 V[PV[GP;LP OMD"
ALPVF.P.P;LPVMP GF Z[SM0";
 lJS,F\UTF 5]GJ";G S[d5 5+S
 lJS,F\UTFGL DFlCTL
 0[guI] ;J["5+S
 S'lQFZY 5|J'l¿GM VC[JF,
 DSFG AF\WSFD DFlCTL 5+S
 VFZPV[;PALPJFIPG]\ 5+S
 8LPV[,P S[;GL DFlCTL Z__! YL Z__)
 ;DINFG ZL5M8L"\U
 VF.P.P;LPALP;LP;LP V[SXG %,FG
 J<0" C[<Y Z[0 ZLAG JU[Z[ OM8FG]\ S,[SXG
 VFp8ZLR VMP5LP0LP 5+S
 U|FD VFZMuI ;lDlTGF ;eIGL DFlCTL
 VFZP8LPVF.PG]\ DFlCTL 5+S
:+L VFZMuI ;]5ZJF.hZGF Z[SM0";

 SFDULZLG]\ D}<IF\SG 5+S
 VF.PV[DPV[GP;LPVF.P 5+S
 DDTF lNJ;G]\ VFIMHG
 DFl;S lZD 5+S
 J[S;LG :8MS 5+S
 NZ[S SFDULZLG[ ,UT] 5FJZ5M.g8
Gandhinagar-Gujarat
st
5]Z]QF VFZMuI ;]5ZJF.hZ GF Z[SM0";

 DMTLIFGF S[;G]\ V9JFl0S ZL5M8L"\U
 :S}, C[<Y %,FGL\U ZL5M8L"\U
 ZSTl5¿GL DFlCTL
 V[GPJLPALP0LP;LP5LP V9JFl0S ZL5M8L"\U
 VF.P0LPV[;P5LP V9JFl0S ZL5M8L"\U
OFIGFg; VF;L:8g8 SD 0[8F V[g8=L VM5Z[8ZGF Z[SM0";

 UF0LGL lC:8=L XL8 TYF OF.,
 .g8ZG[8GL DFlCTL OF.,
 0=D CZFÒ 5+S
 0[0:8MS ZÒ:8Z
 VFXF 5UFZ 5+S
!! :+L VFZF[uI SFI"SZGL OZHF[ HR-JC-FHW-11
5|FYlDS VFZMuI S[g§DF \:+L VFZF[uI SD"RFZLGL SFDULZLGL 8\]SL lJUT GLR[ ATFjIF 5|DF6[ ZC[X[P VF p5ZF\T
SD"RFZLGL IF[uITF VG[ 1FDTFG[ wIFG[ ,. TALAL VlWSFZL VgI SFDF[ 56 ;F\[5L XSX[P
!f ;J["4DFlCTLG\] ;\S,G4 Z[SM0" VG[ ZL5F[8L"\UGL SFDULZL o

 UFDGM ;J[" SZL TDFD DFlCTL lGIT GD}GFDF\ V[S+ SZJLP
 ,FIS N\5lT VG[ ,l1FT N\5lT ZÒ:8Z lGEFJJ]\P
 HgD4 DZ6 VG[ ,uGGL DFlCTL V[Sl+T SZJLP
 5[8F S[g§ DF8[ GSSL SZ[, VgI ZÒ:8ZF[ IF[uI ZLT[ lGEFJJFP
 TDFD DFlCTL lGIT GD}GFDF\ ;DI;Z 5|FYlDS VFZMuI S[g§ BFT[ VF5JFGL ZC[XP[
Zf VFZF[uI,1FL SFI"SD
| F[G\] VD,LSZ6 o
ZP!f 5]~QF VFZF[uI SFI"SZ ;FY[ D/L U|FD VFZF[uI ;lDlTG\] JFlQF"S VFIF[HG T{IFZ SZJ\]P
ZPZf ,MSF[G[ ALDFZLVF[GL VG[ .DZHg;LDF\ 5|FYlDS ;FZJFZ VF5JLP
ZP#f S]8]\A S<IF6GL ;[JFVF[ o

 ,l1FT N\5lTVF[G[ UE"lGZF[WS ;FWGF[GF p5IF[U DF8[ 5|F[t;FCG VF5J\]P
 VF[5Z[XG DF8[ T{IFZ N\5lTG\\] S[d5DF\ VM5Z[XG SZFJJ\]P
 S F[5Zv8L GM p5IF[U SZJF T{IFZ N\5lTG[ SF[5Zv8L D}SJLP
 ,l1FT N\5lTG[ VF[Z,vl5, VYJF lGZF[WGL ;[JFVF[ VF5JLP
Gandhinagar-Gujarat
st
 V[DP8LP5LP GF ,FEFYL"VF[G[ ;FD}lCS VFZMuI S[g§ 5Z ZLOZ SZJ\]P

 S]8\]A S<IF6GL ;[JFVF[ ,[GFZ TDFD N\5lTVF[G\] OF[,F[ V5 SZJ\]P
ZP$f 5|HGG VG[ AF/ VFZF[uIGL ;[JFVF[ o

 DDTF lNJ;G\] VFIF[HG 5]~QF VFZF[uI SFI"SZ4 VFXF JS"Z VG[ VF\U6JF0L SFI"SZGL DNNYL SZJ\]P
 ;UEF" :+LVF[G\] ZÒ:8=[XG SZJ\] VG[ ;\5}6" SF/Ò ,[JLP
 ;UEF" :+LVF[G[ WG]ZGL Z;L VG[ VFIG"GL UF[/LVF[ VF5JLP
 ;UEF" :+LVF[GL VF[KFDF\ VF[KL +6 TALAL T5F; SZFJJLP
 ;UEF" :+LVF[GF ,F[CL VG[ 5[XFAGL ,[AFZ[[8ZL T5F; SZFJJLP
 ;UEF" :+LVF[ 5{SL 5F+TF WZFJTF ,FEFYL"VF[G[ HGGL ;]Z1FF IF[HGFGF ,FEF[ V5FJJFP
 ;UEF" :+LVF[G[ ;\:YFSLI ;]JFJ0 SZFJJLP
 5|;}TF :+LVF[G[ V9JF0LIFDF\ +6 D],FSFT SZL ;[JFVF[ VF5JFG\] VFIF[HG SZJ\]P
 VFZP8LPVF.PGF S[;F[G[ ;FZJFZ VF5JL VYJF 5|FYlDS VFZMuI S[g§ BFT[ ZLOZ SZJ]\P
 Z;LSZ6GF TDFD ,FEFYL"VF[G[ ZFQ8=LI Z;LSZ6 5+S D]HA 5]~QF VFZF[uI SFI"SZ ;FY[ D/L Z;LVF[
VF5JLP
 lSXF[ZLVF[G[ WG]ZGL Z;L VG[ VFI"GGL UF[/LVF[ VF5JLP
 lSXF[ZLVF[G[ AFHS BFT[ ZLOZ SZJL
 _ YL 5 JQF"GF AF/SF[G[ VFIG"4 SZlDIFGL UF[/LVF[ VG[ JL8FDLG V[ GL NJF VF5JLP
 VF\U6JF0LGF ,FEFYL"VF[G[ VFZF[uI lX1F64 lGNFG VG[ ;FZJFZGL ;[JFVF[ VF5JLP
 S]5F[QF6 N}Z SZJF HGHFU'lT S[/JJLP
 U\ELZ S]5F[QF6GF4 CF. lZ:S VG[ JW] DF\NULJF/L ;UEF" :+LVF[4 5|;}TF VG[ AF/SF[G[ 5|FYlDS
VFZMuI S[g§ VYJF ;FD}lCS VFZMuI S[g§ 5Z ZLOZ SZJ\]P
 5|HGG VG[ AF/ VFZF[uIGL ;[JFVF[ DF8[ VFXF JS"ZG[ ;lS|I SZJFP
ZP5f JFCSHgI ZF[U lGI\+6 SFI"SD | o

 D[,[ZLIFGF lGNFG DF8[ TFJGF S[;F[GL :,F.0 AGFJLG[ DF[S,JLP
 TFJGF S[;F[G[ 5|FYlDS ;FZJFZ VF5JLP
 5MZFGFXS SFI"SD | GF VFIF[HGDF\ 5]~QF VFZF[uI SFI"SZG[ DNN SZJLP
 CFYL5UFGF NNL"VF[G[ 5UGL SF/Ò DF8[ ;DH6 VF5JLP
ZP&f ;\RFZL ZF[U lGI\+6 o

 R[5L ZF[UF[G\] ;J[",g; SZJ\]P
 R[5L ZF[UF[ V\U[ 5]~QF VFZF[uI SFI"SZG[ HF6 SZJLP
 R[5L ZF[UF[GL V8SFIT SFDULZLDF\ 5]~QF VFZF[uI SFI"SZGL DNN SZJLP
 hF0FGF NNL"VF[G[ 3ZUyY] §FJ6YL ;FZJFZGL ;DH6 VF5JL VG[ VF[PVFZPV[;P VF5J]\P
 UF.0,F.G 5|DF6[ VgI ZF[UF[GL ;FZJFZ VG[ VFZF[uI lX1F6 VF5J]\P
 XZNL BF\;LGF S[;F[G[ ;FZJFZ VF5JL VG[ ZLOZ SZJ]\P
Gandhinagar-Gujarat
st
 3Z[ 3Z[ H~ZLIFT D]HA S,F[ZLGGL UF[/LVF[GL JC[\R6L SZJLP
ZP*f ZSTl5¿GF NNL"VF[GF ;FZJFZ VG[ Z[OZ,DF\ 5]~QF VFZF[uI SFI"SZG[ DNN SZJLP
ZP(f 1FI ZF[UGF NNL"VF[GF ;FZJFZ VG[ Z[OZ,DF\ 5]~QF VFZF[uI SFI"SZG[ DNN SZJLP
ZP)f ÏlQ8BFDL VG[ DF[TLIFGF S[;F[G[ 5|FYlDS VFZMuI S[g§ VYJF ;FD}lCS VFZMuI S[g§ 5Z ZLOZ SZJ]\P
ZP!_f XF/FGF AF/SF[G[ VFZF[uI lX1F64 lGNFG VG[ ;FZJFZGL ;[JFVF[ VF5JLP
ZP!!f ,F[SF[G[ H~lZIFT D]HA VFZF[uI lX1F6 VF5J]\P
ZP!Zf DlC,F D\0/F[G[ U|FD VFZF[uIGF 5|`GF[ V\U[ DFlCTL VF5L ;CSFZ DF8[ T{IFZ SZJ]\P
#f JCLJ8L SFDULZL o
 5]~QF VFZF[uI SFI"SZ ;FY[ D/L 5[8F S[g§GL HF/J6L SZJLP
 5[8F S[g§GL :JrKTF HF/JJLP
 AFIF[D[0LS, J[:8GM IF[uI ZLT[ lGSF, SZJMP
 H~lZIFT D]HA NJF lJTZ6 S[g§M AGFJJFP
 VFXF JS"ZF[G[ TF,LD VF5JLP
 VFXF JS"ZF[G[ H~ZL NJFVF[ VG[ ;FlCtI VF5J]\P
 VFXF JS"ZF[GL SFDULZLG\] ;]5ZlJhG SZJ]\P
 VFXF JS"ZF[GL DL\8L\U ,[JLP
 VFXF JS"ZF[GL SFDULZLGF VC[JF, E[UF SZJFP
 5|FYlDS VFZMuI S[g§YL NJFVF[ VG[ ;FlCtI D[/JJ\]P
Z[SM0"; o
ZÒ:8Z G\ !v ;FDFgI DFlCTL VG[ U'C D],FSFTGL 0FIZL
ZÒ:8Z G\ Z v ,FIS N\5lT ;lCT ;J[" ZÒ:8Z
ZÒ:8Z G\ # v S]8\A S<IF6 ;[JFVMG]\ ZÒ:8Z
ZÒ:8Z G\ $ VG[ 5 v DFTF VG[ AF/ ;\EF/ ZÒ:8Z
ZÒ:8Z G\ & v D[,[ZLIF ;FZJFZG]\ ZÒ:8Z
ZÒ:8Z G\ * v HyYFGL GM\W6L V\U[G]\ ZÒ:8Z
ZÒ:8Z G\ ( v HgD v DZ6 GM\W6L V\UG [ ]\ ZÒ:8Z
VF.P0LPV[;P5LP ;J[",g;
VF.P0LPV[;P5LPv V[O OMD"
Form no 6 MF 2 form
DDTF lNJ; ZÒ:8Z
Gandhinagar-Gujarat
st
Z;LSZ6 ZÒ:8Z
U|FD VFZMuI ;lDlT 9ZFJ A]S
U|FD VFZMuI ;lDlT Cash book, UNTIED expense account book, Voucher file.
DF:8Z ZÒ:8Z
lSXF[ZL DF8[ DDTF TZ]6L ZÒ:8Z
0[0:8MS ZÒ:8Z TIED, UNTIED maintenance, VHSC
!Z 5]~QF VFZF[uI SFI"SZGL OZHF[ HR-JC-MPHW-12
5|FYlDS VFZMuI S[g§DF\ 5]~QF VFZF[uI SFI"SZGL SFDULZLG\] 8\]SL lJUT GLR[ ATFjIF 5|DF6[ ZC[X[P VF p5ZF\T
SD"RFZLGL IF[uITF VG[ 1FDTFG[ wIFG[ ,. TALAL VlWSFZL VgI SFDF[ 56 ;F[\5L XSX[P
!f ;J["4 DFlCTLG\] ;\S,G4 Z[SM0" VG[ ZL5F[8L"\UGL SFDULZL o

 ;J[" SZL TDFD DFlCTL lGIT GD}GFDF\ V[S+ SZJLP
 TDFD Z[SM0" VG[ ZÒ:8Z VnTG ZFBJFP
 ,FIS N\5lT VG[ ,l1FT N\5lT ZÒ:8Z lGEFJJ\]P
 HgD4 DZ6 VG[ ,uGGL DFlCTL V[Sl+T SZL FHW G[ GM\W SZFJJL P
 DFlCTL lGIT GD}GFDF\ ;DI;Z 5|FYlDS VFZMuI S[g§ BFT[ VF5JLP
Zf VFZF[uI,1FL SFI"SD
| F[G\] VD,LSZ6 o
ZP!f ZFQ8=LI JFCSHgI ZF[U lGI\+6 SFI"SD | o

 U'C D],FSFT SZL TFJGF S[;F[ XF[WJFP
 D[,[ZLIFGF lGNFG DF8[ TFJGF S[;F[GL ALPV[;P ,[JLP
 TFJGF S[;F[G[ 5|FYlDS ;FZJFZ VF5JLP
 VFXF JS"Z VG[ TFJ ;FZJFZ S[g§GL SFDULZLG\] ;]5ZlJhG sALPV[; ,[ K[ m4 V[DPV[OvZ OF[D" EZ[ K[ m4
NNL"VF[G[ NJF VF5[ K[ mf SZJ\]P
 VFXF JS"Z VG[ TFJ ;FZJFZ S[g§ 5Z NJFVF[ VF5JLP
 :,F.0 E[UL SZL 5|FYlDS VFZMuI S[g§ 5Z V9JF0LIFDF\ A[ JBT VYJF TALAL VlWSFZLGL ;}RGF
D]HA DF[S,JLP
 D[,[ZLIF 5F[hL8LJ S[;F[G[ ~A~ ;\5}6" ;FZJFZ VF5JFG\] VFIF[HG SZJ\]P
 NJF K\8SFJGL SFDULZLDF\ 5]~QF ;]5ZJF.hZGL DNN SZJLP
 OF.,[ZLIFGF lGI\+6 DF8[ :+L VFZF[uI SFI"SZ VG[ VgI 1F[+LI SD"RFZLVF[G[ ;FY[ ZFBL V[DP0LPV[P
SFI"SD| G\] VFIF[HG SZJ\]P
 TDFD ,FEFYL"VF[G[ 0LP0LP;LPGL IF[uI DF+FDF\ NJFVF[ ~A~ U/FJJLP
 ;J[" DF8[ VFIF[HG D]HA ZF+[ ,F[CLGF GD}GF E[UF SZJFP
 CFYL5UF VG[ CF.0=F[;L,GF NNL"VF[G[ 5|FYlDS VFZMuI S[g§ BFT[ ZLOZ SZJFP
Gandhinagar-Gujarat
st
 CFYL 5UFGF NNL"VF[G[ 5UGL SF/Ò DF8[ ;DH6 VF5JLP
ZPZf ZSTl5¿ pgD},GGL SFDULZL o

 ZSTl5¿GF X\SFQ5N S[;F[G[ 5|FYlDS VFZMuI S[g§ BFT[ ZLOZ SZJFP
 ZSTl5¿GF GSSL YI[, S[;F[G[ ;DI;Z ;FZJFZ VF5JL VG[ SF0" lGEFJJFP
 ZSTl5¿YL lJS'lT 5FD[, NNL"G[ 5|FYlDS VFZMuI S[g§ BFT[ ZLOZ SZJFP
 0LOM<8Z NNL"VF[G[ lGIlDT SZJFP
ZP#f ;]WFZ[, 1FIZF[U lGI\+6 SFI"SD | o

 1FIZF[UGF X\SFQ5N S[;F[G[ 5|FYlDS VFZMuI S[g§ BFT[ ZLOZ SZJFP
 1FIZF[UGF S[;F[G[ ~A~ ;FZJFZ VF5JL VG[ SF0" lGEFJJ\]P
 VgI NJF VF5GFZG]\ ;]5ZlJhG SZJ]\P
 0LOM<8Z NNL"VF[G[ lGIlDT SZJFP
ZP$f 5|HGG VG[ AF/ VFZF[uI o

 DDTF S,LlGSGF VFIF[HGDF\ :+L VFZF[uI SFI"SZGL DNN SZJLP
 Z;LSZ6GF TDFD ,FEFYL"VF[sAF/SF[4 ;UEF" :+LVF[ VG[ lSXF[ZLVF[fG[ :+L VFZF[uI SFI"SZ ;FY[
D/L Z;LVF[ VF5JLP
 ,FEFYL"VF[G[ VFI"G4 SZlDIFGL UF[/LVF[ VG[ JL8FDLG V[ GL NJF VF5JLP
ZP5f S\8\]A S<IF6 SFI"SD| o

 ,l1FT N\5lTVF[G[ UE"lGZF[WS ;FWGF[GF p5IF[U DF8[ 5|F[t;FCG VF5J\]P
 VF[5Z[XG DF8[ T{IFZ N\5lTG\\] S[d5DF\ VM5Z[XG SZFJJ\]P
 SF[5Zv 8L GF p5IF[U SZJF T{IFZ N\5lTG[ :+L VFZF[uI SFI"SZ4 :8FO G;" VYJF :+L VFZF[uI
;]5ZJF.hZ DFZOT SF[5Zv 8L D}SJLP
 ,l1FT N\5lTG[ VF[Z, l5, VYJF lGZF[WGL ;[JFVF[ VF5JLP
 V[DP8LP5LPDF8[ NNL"G[ 5|FYlDS VFZMuI S[g§ VYJF ;FD}lCS VFZMuI S[g§ BFT[ ZLOZ SZJ\]P
 S]8\]A S<IF6GL ;[JFVF[ ,[GFZ TDFD N\5lTVF[G\] OM,F[ V5 SZJ\]P
 VFZP8LPVF.PGF S[;F[G[ ;FZJFZ VY[" 5|FYlDS VFZMuI S[g§ BFT[ ZLOZ SZJFP
 VF\U6JF0LDF\ VFZF[uI lX1F64 lGNFG VG[ ;FZJFZGL ;[JFVF[ VF5JLP
 S]5F[QF6 lGJFZ6 V\U[ ,MSF[G[ ;DH6 VF5JLP
 5|HGG VG[ AF/ VFZF[uI GL ;[JFVF[ ,[JF DF8[ ,MSF[G[ 5|Mt;FCG VF5J\]P
ZP&f ;\RFZL ZF[U lGI\+6 o

 R[5L ZF[UF[G\] ;J[",g; SZJ\]P
 5F6LGF àMTF[G\] S,F[ZLG[XG SZJ\]P
Gandhinagar-Gujarat
st
 5F6LGF àMTF[GF S,F[ZLG[XGGL RSF;6L SZJLP

 3Z[ 3Z[ H~lZIFT D]HA S,F[ZLGGL UF[/LVF[ JC[\RJLP
 XF{RF,IGF p5IF[U V\U[ HGHFU'lT S[/JJLP
 hF0FGL ;FZJFZ DF8[ 3ZUyY] §FJ6 VG[ VF[PVFZPV[;GF p5IF[UGL TF,LD VF5JLP
 :JrKTF V\U[ HGHFU'lT S[/JJLP
 U\NF 5F6LGF IF[uI lGSF, V\U[ DFU"NX"G VF5J\]P
 R[5L ZF[UF[ V8SFIT SFDULZL SZJL VG[ 5|FYlDS VFZMuI S[g§DF\ HF6 SZJLP
ZP*f XF/FDF\ VFZF[uI lX1F64 lGNFG VG[ ;FZJFZGL ;[JFVF[ VF5JLP
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Gandhinagar-Gujarat
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Gandhinagar-Gujarat
st
 SD"RFZLVF[G[ VgI 5|Mt;FCS ,FEF[ V5FJJFP
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Gandhinagar-Gujarat
st
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PHC/Sec-A-4/PO-2
Recruitment & Selection Policy
Recruitments of medical officers are done by the office of Health commissioner Government of
Gujarat, Gandhinagar. Contractual medical staff is recruited locally by the CDHO of the district.
Recruitments of nursing staff are done by the CDHO district Panchayat.
All other staff is recruited by the CDHO.
Selection of employees
 Selections of employee are based on district and state level organization structure.
 Interview is taken by the medical officer before appointment of outsourced employees.
 Computer operator Cum Finence Assistant interview is done by ‘Rogi Kalyan Samiti’ and
selected by them.
 Employee administration is as per IPHS.
Gandhinagar-Gujarat
st
PHC/Sec-A-4/SOP-1 Induction & Orientation Policy

All newly inducted staff under goes structured induction training and orientation programs at the
beginning of their job period.
One day orientation training is conducted for new employees. It is given by the MO/AYUSH MO.
Induction and orientation of newly recruited staff including the briefing about hospital, its functioning,
introduction to staff at various position, vision and mission of the organization.
Job description in printed form is handed over to the newly inducted employee by the MO.
 Facility round is taken with the delegated person to orient the newly inducted staff with the
hospital environment, with special focus on safety issues & hazardous situations/ locations.
 Socialization is done with the employees of the PHC where formal introduction & interaction
is facilitated
 Job specific orientation & socialization is conducted by the immediate supervisor of the
employee.
 Job content & work instructions are explained by the departmental person/head.
 The location & duty post is duly handed over to this newly inducted employee with handing
over of the charge by the supervisor/ outgoing employee.
PHC/Sec-A-4/FO-3
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Gandhinagar-Gujarat
st
In House Training
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Human Resource Management

PHC/Sec-A-4/PO+SOP-2
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Gandhinagar-Gujarat
st
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Gandhinagar-Gujarat
st
 SD"RFZLVF[GM 5|lTEFJ
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Meeting and training /PHC/Sec-A-4/PO+SOP-3

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Review Meeting - PHC/Sec-A-4/PO+SOP-4

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Gandhinagar-Gujarat
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 DF;GL X~VFTGF XlGJFZ[ UT DF;GL 0FIZL HDF SZFJJLP

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PHC/ Sec-A-4/FO-3
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( .gO[S;G S\8=F[, TDFD :8FO

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Employee bio data PHC/ Sec-A-4/FO-6

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PHOTO
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Gandhinagar-Gujarat
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List of certificate of permanent employee PHC/ Sec-A-4/FO-7

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Sr.no Name Designation Mob No

1
2
Gandhinagar-Gujarat
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List of certificate of outsource employee PHC/Sec-A-4/FO-7

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NO NAME DESIGNATION MOB NO
10
11
12
Gandhinagar-Gujarat
st
PHC/ Sec-A-7/FO-1
Circular; ZSI],Z
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Gandhinagar-Gujarat
st
PHC/ Sec-C-24/FO–1
Rights And Responsibilities Of Staff
SD"RFZLVF[GF VlWSFZF[ VG[ OZHF[
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Gandhinagar-Gujarat
st
PHC/ Sec-C-25/ FO-1

TF,LD lJQFIS Z[SM0"
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Gandhinagar-Gujarat
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PHC/ Sec-C-25/ FO-2

Training feedback
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Gandhinagar-Gujarat
st
PHC/ Sec-C-25/ FO-3

Training feedback survey form
Gandhinagar-Gujarat
st
FORM - SD"RFZLVF[GL ;]Z1FFGL 5âlT
C[T] o 5|FYlDS VFZMuI S[g§DF\ SD"RFZLVMGL ;]Z1FFGL 5âlTGL U]6J¿F HF/JJLP

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5âlT o
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 TDFD SD"RFZLVF[G[ 8LP8L VG[ CL5[8F.l8; ALGL Z;L D}SJFDF\ VFJL K[P
 SD"RFZLVF[G[ ;]Z1FF DF8[ H~ZL ;FWGF[ H[JF S[ V[5|G4 S[5 DF:S4 u,Mjh JU[Z[ VF5JFDF\ VFJ[, K[P
 SD"RFZLVF[GL SFDULZLG\] DF[GL8lZ\U VG[ ;]5ZlJhG 56 SZJFDF\ VFJ[ K[P
 SD"RFZLVF[G[ YTL .HFVF[G\] IF[uI 5âlTYL ;FZJFZ SZJFDF\ VFJ[ K[P
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Z[SM0"; o
 SD"RFZLVF[G[ YTL .HFVMGF Z[SM0" Injury/Accident report
 SD"RFZLVF[GF D[0LS, R[S V5 VG[ VF5[, Z;L S[ ;FZJFZGL GM\W
 ;[O8L SDL8L ZÒ:8Z sDL8L\UGL DLGL8;f
HEALTH CARD 2010

PHC/ Sec-B-9/FO-1
Name:-
Birth Date:-
I Mark:-
Living child: - F+M Total:- VACCINATION
DATE
Height: - HB:- T.T:-
Weight: - B. Group:- Hepatitis B
BMI:- I
GENERAL EXAMINATION: II
T: - Oedema:- III
P: Pallor:-
B.P:- Thyroid:-
SYSTEMIC EXAMINATION
R.S:- P/A:
C.V.S:- C.N.S:
PAST HISTORY:
PERSONAL HISTORY:
FAMILY HISTORY:
OB/GY HISTORY:
(For Female)
Medical Officer
PHC ........
Gandhinagar-Gujarat
st
PHC/Grievance Redresser Committee – 07

NO NAME DESIGNATION RESPONSIBILITY PHONE NO
PHC/ Sec-D-37/PO+SOP-1
Grievance Redresser Policy and SOP
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 SD"RFZLVF[ 5F[TFGF 5|`GF[G[ OlZIFN VG[ ;}RG 5[8LDF\ 56 GF\BL XSX[P
SD"RFZL SF[G[ OlZIFN SZX[ m
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 C[0 SJF8"Z 5ZGF :8FO 5C[,F 5F[TFGL OlZIFN VFI]QF TALAG[ SZX[P
 SD"RFZLG[ H~ZT H6FI TF[ ;LWF TALAL VlWSFZLG[ OZLIFN SZL XSX[P
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SZX[P
 HF[ A[ lNJ;DF\ lGSF, G YFI TF[ TALAL VlWSFZLG[ OlZIFN V\U[GL HF6 SZX[P
 TALAL VlWSFZL HF[ V[DGF :TZGM 5|`G CF[I TF[ lNG Z DF\ lGSF, SZL SD"RFZLG[ HF6 SZX[P
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 NZ +6 DF;[ D/[, OlZIFN VG[ lGJFZ6 V\U[GL ;DL1FF YX[P
Gandhinagar-Gujarat
st
 HF[ VFBF JQF" NZdIFG SF[. OlZIFN G YFI TF[ SD"RFZL 5F;[YL OlZIFN G CF[JF V\U[G\] 5|DF65+ ,[JFDF\
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Gandhinagar-Gujarat
st
 5|FYlDS VFZMuI S[g§ DF\ AG[, VS:DFTGL 38GFYL SD"RFZL VG[ NNL"VMG[ G]SXFG YI]\ CMI TM OZLYL VFJL SM. 38GF
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!PNNL"VF[GF 5|lTEFJ D[/JJFGL 5âlT o (Patient feedback)
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Gandhinagar-Gujarat
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PHC/ Sec-D-37/FO-6
Patient feedback survey form
Gandhinagar-Gujarat
st
PHC/Sec-D-37/FO-3
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PHC/ Sec-D-37/FO-4
Employee satisfaction survey form
Gandhinagar-Gujarat
st
PHC/ Sec-B-15/FO-4
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PHC/ Sec-B-15/FO-5
AFHS Feedback survey form
Gandhinagar-Gujarat
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8. Indicators used for Quality Assurance And Continuous Monitoring
Following indicators are measured and monitored by Quality Assurance Committee as a part of Quality
Assurance And Continuous Monitoring Program Indicators for clinical structure, process and outcome
1. Process indicators
Name of Formula/ Source of Remark
No Explanation Responsibility
indicator method data
1 Average No of Total of OPD Total of OPD OPD Case Pharmacist

OPD/day Cases Cases
2 Average No of Total of Indoor Total of Indoor Indoor Case Pharmacist

indoor / day Cases Cases
3 Average No of Total of deliveries Total of deliveries Staff nurse

deliveries /month /month deliveries /month
/month
4 Average No of Total of Total of operations Staff nurse

operations /month operations /month operations /month
/month
5 Average No of Total of MLCs Total of MLCs MLCs /month MO

MLCs /month /month /month
6 Average No of Total of No of Total No of No of village MO

village visits village visits village visits visits /month
/month by MO /month by MO /month MO by MO
7 Average No of Total No of test Total No of test No of test LT

total test performed in performed in performed in
performed in laboratory/month laboratory/month laboratory
laboratory/month
/month
8 Average No of Total of village Total of village village visits AYUSH

village visits visits /month by visits /month by /month by
/month by AYUSH AYUSH AYUSH AYUSH
9 Average No of Total of Total of vaccination FHS

vaccination vaccination vaccination against
against against against workload
workload/month workload/month workload/month
/month
10 No of registration Total of Total of registration of FHS

of vital registration of vital registration of vital
events(birth and events(birth and vital events(birth events(birth
deaths) against deaths) against and deaths) and deaths)
workload/month workload/month against against
workload/month workload
Gandhinagar-Gujarat
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/month
11 Targets achieved Total of Targets --- --- MO

in National achieved
programmes as
per national and
state guidelines.
2. Output indicators
1 Bed occupancy Indoor Cases Staff nurse

Indoor Cases Indoor Cases
rate
2 Average length of Indoor Cases Staff nurse

Indoor Cases Indoor Cases
stay
3 % of institutional delivery Cases FHS

delivery Cases delivery Cases
delivery
4 Incidence of Hospital Infection control

Hospital Hospital
Hospital Associated nurse
Associated Associated
Associated Infection
Infection Cases Infection Cases
Infection Cases
5 No of needle prick needle prick Staff nurse

needle prick needle prick
injuries/month injuries
injuries records injuries records
records
6 No of instances of medication error medication error medication Staff nurse

medication error cases cases error cases
7 No of sentinel / sentinel / near Staff nurse

sentinel / near sentinel / near
near miss miss events
miss events miss events
events/month
3. Outcome indicators
1 Crude birth rate FHS
2 Total Fertility Rate BIECO
3 Crude Death rate FHS
4 Infant mortality FHS

rate
5 Pre school FHS
Gandhinagar-Gujarat
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mortality rate
6 Maternal mortality FHS

rate
7 No of female FHS
/1000 male at
birth
8 No of complaints BIECO
received against
PHC
NO STATISTICS FREQUENCY OF REPORTING
1. BOR Monthly
2. ALOS Monthly
3. BTO Monthly
4. Birth Rate Annually
5. Death Rate Annually
Gandhinagar-Gujarat
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FOR
COMMUNITY HEALTH CENTER
& OTHER JOB CHARTS
Gandhinagar-Gujarat
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Medical Superintendent:
 To provide treatment in OPD.

 Planning, medical supervision and coordination.
 Medical consultation/Operations/Ward work.
 Financial and Administrative functions-Administrative work which is be performed
specifically by the Medical Superintendent under the rules and cannot be delegated to
lower levels, the matters of general principles and policy in hospital administration;
sanction of all kinds of leave to gazette staff; appeals of Class III and Class IV staff against
decisions at lower levels.
 Day-to-day routine medical administration of the hospital subject to the control and
general supervision of the Medical Superintendent.
 Medical Examination (overall in charge of Medical Examination Cell).
 Free anti-rabid treatment in cases of indigent patients.
 Sanction of free blood to indigent patients and routine administrative matters of Blood
Bank.
 Matters concerning treatment of patients, enquiries and their complaints and related
parliamentary questions.
 Medical records for medico-legal cases and court summons relating to them.
 Matters relating to post-graduates and library.
 Matters relating to Central Sterilization Room.
 Matters relating to residents hostel.
 Call duty after office hours.
Medical Specialists:
1) Clinical services
 To provide treatment in OPD

 To provide treatment in IPD
 To provide treatment to casualty patient.
 To provide treatment to referred patients.
 To provide referral services.
 To provide medico legal services.
 To arrange Laboratory services.
 To arrange Medical camps.
 To arrange Family welfare camps.
 To provide treatment and diagnostic services to the beneficiaries of CHC.
2) Arrangement and implementation of field work.

 Decide and distribute responsibility of programs.
 Integration with Block officer, Taluka development officer, social leaders, medical officers
and Private organization for implementation of programs.
 To integrate with AYUSH.
Gandhinagar-Gujarat
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 To encourage use of toilets along with local governing body.

 To arrange different camps according to need.
 Implementation of all national programs.
 To implement all programs at state level.
 To implement all programs decided by district and block level.
 Implementation of Reproductive and child health programs.
 Implementation of Universal immunization.
 Implementation of A.F.P. surveillance and Pulse Polio Immunization.
 Implementation of National Programs of Communicable diseases.
 Implementation of Leprosy Eradication Program.
 Implementation of Revised National TB Control Program.
 To diagnose & treatment of Sexually transmitted diseases.
 Implementation of School Health Program.
 Implementation of Sickle cell Anemia control program.
3) Training and Health education.
Implementation and arrangement of different annual programs & training program for
workers.
 To provide training of emergency care to the employees.
 To arrange training of personality development of employees.
 To provide training of home based care and primary care to the people.
 To provide health education to patients.
 To provide different health education to the people.
 To arrange major seminar, workshops and seminars.

4) Management services:
 To arrange duty rosters of employees.

 To take care and development of building and maintenance of equipment at CHC and sub
centers.
 To do financial activities related to CHC.
 To give regular tour diary to District health officer every month.
 To supervise services of every employee.
 Take care of cleanliness of Garden and hospital.
 Take care of vehicles.
 To arrange meeting on the basis of fixed agenda.
 To supervise every sub center every month.
 Find and solve the problems during visit of field.
 Collection, integration and timely reporting of records.
 Take care of every record.
 Evaluation and instruction of employees work.
 To assess every program.
Gandhinagar-Gujarat
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General Duty Medical Officer:
 He/she works on shift duty for running 24 hours emergency services at the CHC.
 He accompanies the physician/surgeon in charge for ward rounds.
 On the day the physician/surgeon in charge is not available for ward rounds, he takes
rounds of his own ward. It is his sole responsibility to contact the physician/surgeon and
discuss about the serious cases in the ward.
 He scrutinizes the clinical documents completed by the nursing staff and make corrections
where necessary.
 He also attends to referred cases.
 He works on the managerial role for the work dedicated to him
 He is the administrative in-charge of the CHC beyond working hours when the senior
medical staff is not available.
AYUSH Specialist:
Clinical services
 To provide treatment in OPD

 To provide treatment in IPD
 To provide treatment to casualty patient.
 To provide treatment to referred patients.
 To arrange Laboratory services.
 To arrange Medical camps.
 To provide treatment and diagnostic services to the beneficiaries of CHC.
Arrangement and implementation of field work.
 To supervise field worker.

 Decide and distribute responsibility of programs.
 Integration with Block officer, Taluka development officer, social leaders, medical officers
and Private organization for implementation of programs.
 To integrate with Allopathic system of treatment.
 Implementation of Reproductive and child health programs.
 Implementation of A.F.P. surveillance and Pulse Polio Immunization.
 Implementation of National Programs of Communicable diseases.
 Implementation of Leprosy Eradication Program.
 Implementation of Revised National TB Control Program.
Gandhinagar-Gujarat
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 To diagnose & treatment of Sexually transmitted diseases.

 Implementation of School Health Program.
 Implementation of Sickle cell Anemia control program.
Training and Health education.
 Implementation and arrangement of different annual programs & training program for
workers.
Management services:
 To arrange duty rosters of employees.

centers.
 Take care of cleanliness of Garden and hospital.
AYUSH Medical Officer:
1) Services of CHC:
 To provide AYUSH services in OPD & emergency services within the CHC.
 To provide treatment to the disease of national programs.
 To do emergency services of at CHC.
 To treat patients referred by other doctors.
 Arrangement of laboratory services.
2) Arrangement, implementation, monitoring and supervision of divisional services.
Gandhinagar-Gujarat
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 Implementation of reproductive and child health programs.
 Implementation of A.F.P. surveillance and pulse Polio immunization.
 Implementation of national programs of communicable diseases.
 Implementation of Leprosy eradication program.
 Implementation of Revised national TB control program eradication.
 To diagnose and treatment of Sexually transmitted diseases.
 Implementation of school health program
 Implementation of Sickle cell Anemia control program
3) Training and Health education:
 Implementation and arrangement of different annual programs training program for
workers.
4) Management services:
 To arrange roster duty of employees.
centers.
 Take care of cleanliness of Garden and CHC.
Staff Nurse:
 To provide nursing services to patients.

 To do delivery of patient.
 To provide emergency services.
 To issue OPD case paper and dispatch medicines if required.
Gandhinagar-Gujarat
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 To provide treatment to decided case in absence of MO.

 To arrange Mamta Diwas.
 Assisting in operation.
 To provide health education to the patients.
 To arrange services of Ward.
 To arrange services of Labor room.
 To arrange services of operation theater.
 To sterilize necessary instruments.
 Proper disposal of Bio medical waste.
 To do infection control activities.
 To maintained Buffer stock register.
 To keep ready all the medicines in IPD, Labor room and OT.
 To maintain register in IPD, Labor room and OT.
 To keep update all records in IPD, Labor room and OT.
 To prepare reports of IPD, Labor Room, OT and send it to the MO.
Public Health Nurse:
The Public Health Nurse is a member of the staff of the School of Nursing and is responsible to
the sister Tutor. She may also be directly responsible to the Matron for the conduct of any Public
Health Nursing Services which are established in relation to the training program.
(i) Teaching
 Planning the Public Health Nursing part of the course in consultation with the sister Tutor
including Planning and arrangement for observation visits.
 Consultation with the Tutors and Ward Sister to plan and effect integration of Public Health
in the entire curriculum.
 Teaching of health subjects, i.e., hygiene, public health nursing nutrition in collaboration
with other teachers.
 Personal guidance and supervision of students in their practice health teaching in the
hospital and in all aspects of training public health field.
(ii) Students health
 Taking special responsibility for the students health.

 Guidance and supervision of students individually for developing good health habits.
(iii) General
 Development of a field for experience for students in public health nursing.

 Maintenance of records and registers of the public health nursing service.
 Records of students experience.
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 Reports on students.
 Help to promote health practices and health education in the hospital wards and
departments.
 Any other duty that may be assigned to her from time to time.
Pharmacist:
 To prepare consumption reports of medicine every month.

 To prepare indent of necessary medicines.
 To maintain minimum quota of medicines at CHC according to rules and regulations.
 To incurred medicine from higher level on the basis of rule and regulation of CHC.
 If medicines are not available at CHC than procured it by own self.
 Proper disposal of expired drugs.
 Regular updating of records and register.
 Proper storage of drugs.
 To issue of case paper.
 Dispatch drugs to patients.
 Make patients understand about medicine.
 Take charges from patients, fixed by government.
 Cash is submitted to the finance manager.
 Proper storage of medical records.
 Send all records report to the higher authority.
Pharmacist-AYUSH:
 To prepare consumption reports of AYUSH medicine every month.

 To prepare indent of necessary AYUSH medicines.
 To maintain minimum quota of AYUSH medicines at CHC according to rules and
regulations.
 To incurred AYUSH medicine from higher level on the basis of rule and regulation of CHC.
 If AYUSH medicines are not available at block levels than procured it by own self.
 Regular updating of records and register.
 Proper storage of drugs.
 To issue of case paper.
 Dispatch AYUSH drugs to patients.
 Make patients understand about medicine.
 Take charges from patients, fixed by government.
 Cash is submitted to the finance manager.
 Proper storage of medical records.
 Send all records report to the higher authority.
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Lab- Technician:
 Examine every laboratory according to IPHS.

 If required send the sample to the other laboratory.
 Proper recording of details of all samples which sent to other laboratories.
 Maintain cleanliness of laboratories.
 Proper disposal of bio medical waste.
 Examine decided laboratories of state & district level.
 To dispatch report to the patient.
 To fix timeline for every investigations.
 Stick to the decided time of investigations except inevitable conditions.
 To get necessary chemicals and glassware from district and block level.
 To purchase chemicals and glassware, those are not available at district and block level.
 To take care of every instrument.
 To keep update of all records.
 Proper arrangement to send all the information in ideal form.
 To maintain equipment and arrange primary repairing.
 To repair equipment according to annual maintenance contract (AMC).
 To procure necessary equipment after taking permission of medical officer.
 Proper exhibition of all conducted activities.
 To give training of sample collection to divisional employee
 To give training of necessary investigation to divisional employee.
1) Common Laboratory procedures.

 To keep cleanliness and safety of laboratory.
 To assure cleanliness of glassware and equipments.
 To keep microscope in proper condition.
 To disinfect necessary equipment when required.
 Proper disposal of samples and infected materials.
 Proper recording of laboratory reports and send report to the medical officer of CHC.
 Maintain of monthly reports
2) Laboratory investigation:
 Urine Investigation
 Specific gravity and pH.
 RBS
 Protein test
 Test for bile pigments and bile salts.
 Tests for ketone bodies.
 Microscopic examination of urine.
 Stool investigation
 Macroscopic examination
 Microscopic examination
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 Blood investigation
 Sample collection
 Hb
 Blood count
 WBC count
 To prepare thin and thick slides for investigation of malarial parasites.
 ESR
 VDRL
 Sputum examination
 To prepare slides of sputum for examination of TB.
 Examination of leprosy patient
 To prepare, stain and examine the slide of skin smear for micro bacterium leprosy.
 To prepare, stain and examine the slide of nasal smear for micro bacterium leprosy.
 Semen examination
 Microscopic examination
 Sperm count and motility.
 Examination of throat swab
 To collect sample of throat swab and examine for Diphtheria.
 Examination of sample of drinking water
 To examine water impurity
 Investigation of above mentioned test and also Aldihide test
 Recording of all investigation.
 To find cases of Kala-azar.
 Investigation of above mentioned test and sample collection of serum from suspected
cases of Encephalitis
 Sample collection of serum from virology laboratory.
 Maintenance of record and register of National Malaria Eradication Program.
 To keep proper record of progress report of blood investigation.
 To maintain chart of remaining sample collection for investigation and radical treatment.
Radiographer:
 Taking diagnostic radiographs of patients as required by fit cal officers.

 Advising patients or ward staff regarding preparation of patent before X-ray.
 Developing and drying the exposed X-ray films.
 Loading cassettes with X-ray films.
 Storing unexposed X-ray films properly.
 Keeping account of X-ray films and other supplies.
 Maintaining record of X-ray reports or the patients referred
 Sending radiographs and the opinions of the Radiologist to department concerned.
 Receiving back the X-ray films after the discharge of patient and filing them in such a way
that retrieval is easy.
 Taking precautions to protect himself, patients and other workers of the department from
hazards of X-ray.
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 Assisting the Radiologist in the deep X-ray treatment.

 Assisting the radiologist in the training of X-ray technicians.
 Wearing the film badge at all times of working in the department.
 Carry portable X-ray apparatus to other departments of the hospital and taking the
radiographs of patients seriously ill.
 Keeping the premises of the department clean and adequately stocked with forms and
stationery required.
 Maintaining cordial public relations.
 Performing duties as may be assigned by the hospital authorities
Ward Boys/ Nursing Orderly:
 To receive the patients on admission and assist the patient in getting into or out of the bed.
 To attend to the personal hygiene of patients, washing and cleaning teeth, changing
clothing, giving enema shaver etc.
 To prepare the patients for operations, laboratory, X-ray and other investigations.
 To transport patients to various departments in the hospital.
 To help in feeding patients and giving drinking water to patients and washing utensils.
 To assist the nurse in handling and observation of patients and in simple basic nursing
procedures.
 To assist in collection and handling of pathological specimens.
 To assist in the nurse in receiving supplies by running errands to other departments of the
hospital and in carrying messages to other departments and individuals in the hospital.
 To make beds for ambulatory patients and assist the nurse in making beds of non-
ambulatory cases.
 To assist the nurse in getting supplies from the laundry, disinfecting mattresses and
dispatching dirty lines to the laundry.
 To wash walls and doors in wards.
 To assist in sterilization of instruments appliances and dressings, and dressing of post
operative wounds.
 To render first-aid to patients in case of emergency.
 To prepare dead bodies arrange their transportation to the mortuary and assist in terminal
disinfection.
 To do any other duty that may be assigned to him.
Sweepers:
 To clean wards, floors, sinks, lavatories and toilet seats, windows, walls and other areas in
the ward and ancillary rooms attached to the wards and keep the hospital grounds clean
and free from domestic animals.
 To clean urine pots, bed-pans and other soiled or contaminated appliances.
 To provide bed pans and urine pots to patients with promptness and prepare patients for
operations and diagnostic tests.
 To assist in collection and handling urine and stool specimens.
 To transport dead bodies to mortuaries and dispose of specimens and organs removed
Gandhinagar-Gujarat
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during operations.
 To assist in disinfection of soiled linen, mattresses and terminal disinfection of wards, and
in conveyance e of solied linen to the laundry.
 To do such other duties as may be assigned to him.
Chowkidar:
 To do duty punctually at the approved area remained alert throughout the period of duty and
perform the duties diligently and with vigilance.
 To be responsible for the security of buildings, equipment and patients in the section allotted
to him.
 To check that all doors and windows which have to be kept locked during the non-working
hours of the hospital are securely locked.
 To check firefighting daily and see that is kept in good working condition and take immediate
steps in fire fighting in case there is an incident of fire.
 To go round the area allotted to him to see that no unauthorized persons are in the premises
and prevent unauthorized movement of personnel, equipment and supplies.
 To report immediately to higher authorities of unusual occurrence.
 To remain on duty till relieved.
 To do duties as may be assigned by the hospital authorities from time to time.
Dhobi:
 Collection of or receiving soiled and infected linen

 Processing soiled linen through laundry equipment. This includes sorting, sluicing and
infecting, washing, extracting, conditioning, ironing, pressing and folding
 Inspection and repair of damaged articles, their condemnation and replacement.
Mali:
 Gardening.
 Pouring of water to the plants and trees.
 To prevent plucking of flowers of garden.
 To do plantation.
 To prevent entries of cattle in the garden.
Aya:
 To maintain roster of blanket and pillows.

 To do activity related to infection control.
 To assist doctor and nurses in patient care.
 To assist doctor and nurses during delivery.
 Preparation of bed.
Peon:
 To maintain cleanliness of office.

 Dusting.
 Arrangement of drinking water.
 To do activities related to bank, post office, and light bill etc.
 Cleaning of ceiling and windows.
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 Proper arrangement of files.

 To keep chair and table in proper condition.
 Cleaning of furniture.
Registration Clerk:
 Guiding patients to various O.P.Ds/Clinics/Departments in relation to their diseases.

 Preparation of Admission Records of all patients to be admitted.
 Attending to enquires.
 Maintenance of Index Cards of patients and Medical Officers
 Maintenance of Central Admission Register.
 Arranging funeral vans on request.
 Sending messages to patient’s relatives and doctors and phonograms.
 Maintenance of furniture, equipment, stationery medical record forms, etc., lying in the
Central Admitting and Enquiry Office.
 Announcement on paging system.
 Supervision of the staff working in the Central Admitting and Enquiry Office.
Statistical Assistant/ Data Entry Operator:
 Disposal of all letters received in the department.

 Maintenance of files for different subject dealt with in the department.
 Scrutiny of statistical return complied by the Admission and Discharge Analysis Desk and
the Medical Statistics Desk.
 Forwarding of statistical return of the D.G.H.S. and other agencies.
 Control of furniture, lines and stationery items through proper inventory, preparation of
monthly indents for these items.
 Supervision of the department work in the absence of Medical Record Officer.
 Participation in the training programs of the department.
Accountant/ Administration Assistant:
 To do every financial activity came under NRHM.

 To prepare budget of CHC.
 To do transaction in bank and keep updating of chaque book and pass book
 To keep update of all records related to monitory transaction like cash book, voucher, etc.
 To prepare all the bills and send it for audit.
 To prepare monthly report and send it to the higher authority.
 Timely distribution of money to the sub center.
 To give of financial management to the employee.
OT Technician:
 To assist in all surgical cases at all times round the clock in shift duties.
Gandhinagar-Gujarat
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 Maintaining the OT environment for safe surgery

 Equipment maintenance of OT & Labor room
 Supervising the working of the domestic staff working in the Operation Theater and recovery
room.
 Being responsible for storage, attendance and accounting of instruments tables and other
supplies belonging to the operating theatre and recovery room.
 Taking adequate precautions against fire and other hazards.
 Keeping the emergency outfit up-to-date and in good working order in the theater.
 Supervising cleanliness and maintenance of operating theatre.
 Seeing to the proper sterilization of instruments, lines and other appliances before use.
 Seeing to the testing of electric equipment by the electrician periodically and decaling of.
 Ensuring aseptic conditions in clean theaters.
 Helping in arranging conveyance of patients to and from the operating theatre.
 Doing any other duty as may be specified by hospital authorities.
(Other state officers)
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Specific duties and responsibilities will include:
State Quality Assurance Officer Will:
1. Assist the Commissioner of Health, Medical Services & Medical Education in Quality
Improvement Programme.
2. Monitor the Quality Improvement programme at each level e.g. Sub Centers (IPHS), PHCs
(IPHS), CHCs (IPHS), District Hospitals (NABH) and Medical College (NABH / NABL).
3. Monitor the Quality Improvement Programme in Family Planning Services at Govt. Facilities as
well as Private Facilities.
4. Coordinate and liaise with District officers / Regional officer and State officers for fulfilled
the gaps at District level, Regional level or state level.
5. Coordinate and liaise with Chief District Medical Officers and Assistant Hospital Administration
in Civil Hospitals for Quality Improvement Programme as per NABH standards & regularly
feedback of progress report give to Commissioner.
6. Coordinate and liaise with Dean / Superintendent of the Medical College for Quality
Improvement Programme in Medical College as per NABH / NABL & regularly feedback of
progress report give to Commissioner.
7. Undertake regularly field visits to State/district/block/village level facilities for supervision
and provide technical support and suggest measures for Quality improvement Programme.
8. Monitor Quality Improvement programme performance and take measures for improvement of
programme.
9. Provide technical and managerial support to State/District level Programme Managers and
grass root functionaries on Quality Improvement component.
10. Carry out need assessment for training, prepare training curriculum and plan training
activities in collaboration with training institutes.
11. Provide technical support for preparation of IEC material.
12. Support for social marketing initiatives for Quality Health services.
13. Ensure that the planned outputs related to Quality Improvement Programme are achieved as
per the annual work plan of Govt. of Gujarat.
14. Analyze financial and physical progress report and take corrective measures for improving.
15. Identify the cause of any unreasonable delay in the achievement of milestones, or in the
release of funds on the achievement of milestones; and propose corrective action.
16. Provide regular report/feed back on programme to the Commissioner.
17. Provide managerial support to State/district and peripheral level programme support staff and
grass root functionaries.
18. He will provide necessary support to technical consultants appointed at state and field level
during their field visits.
19. He will take appropriate actions in relation to feedback provided by District programme
officers of the district in consultation with Commissioner.
20. Advise on the further development of the programme.
21. Assist the Directorate of Health, FW, Medical Services & Medical Education in all the matters
relating to Quality Improvement Programme.
22. Undertake any other duties assigned to him by Commissioner of Health, Medical Services &
Medical Education and his team.
Gandhinagar-Gujarat
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District Quality Assurance Officer will:
1. Assist the Chief District Health Officer in Quality Improvement Programme.

2. Monitor the Quality Improvement programme at each level e.g. Sub Centers (IPHS), PHCs
(IPHS), CHCs (IPHS), District Hospitals (NABH) and Medical College (NABH / NABL).
3. Monitor the Quality Improvement Programme in Family Planning Services at Govt. Facilities as
well as Private Facilities.
4. Coordinate with the CHCs Superintendents & Medical officer PHCs for identified the gaps and
fulfilled these gaps.
5. Coordinate and liaise with block officers / District officers / Regional officer and State officers
for fulfilled the gaps at Block level, District level, Regional level or state level.
6. Coordinate and liaise with Chief District Medical Officers and Assistant Hospital Administration
in Civil Hospitals for Quality Improvement Programme as per NABH standards & regularly
feedback of progress report give to State Quality Assurance Officer / Commissioner.
7. Coordinate and liaise with Dean / Superintendent of the Medical College for Quality
Improvement Programme in Medical College as per NABH / NABL & regularly feedback of
progress report give to State Quality Assurance Officer / Commissioner.
8. Undertake regularly field visits to district/block/village level facilities for supervision and
provide technical support and suggest measures for Quality improvement Programme.
9. Monitor Quality Improvement programme performance and take measures for improvement of
programme.
10. Provide technical and managerial support to State/District level Programme Managers and
grass root functionaries on Quality Improvement component.
11. Carry out need assessment for training, prepare training curriculum and plan training
activities in collaboration with training institutes.
12. Provide technical support for preparation of IEC material.
13. Support for social marketing initiatives for Quality Health services.
14. Ensure that the planned outputs related to Quality Improvement Programme are achieved as
per the annual work plan of Govt. of Gujarat.
15. Analyze financial and physical progress report and take corrective measures for improving.
16. Identify the cause of any unreasonable delay in the achievement of milestones, or in the
release of funds on the achievement of milestones; and propose corrective action.
17. Provide regular report/feed back on programme to the State Quality Assurance officer/
Commissioner.
18. Provide managerial support to district and peripheral level programme support staff and grass
root functionaries.
19. He will provide necessary support to technical consultants appointed at state and field level
during their field visits.
20. He will take appropriate actions in relation to feedback provided by medical
officers/programme officers of the district in consultation with Chief District Health Officer.
21. Advise on the further development of the programme.
22. Undertake any other duties assigned to him by Chief District Health Officer and his team.
Gandhinagar-Gujarat
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Terms of Reference (TOR) for the Post of Data Entry Operator

Summary of job :
To compile and present data received from town / district level make basic analysis for reporting
assist in information management and prepare report for monitoring. Maintain all records and
reports relevant to the project and provide secretarial assistance to State / District authority for
urban health.
Gandhinagar-Gujarat
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Qualification & Experience :
Graduate preferably with diploma / certificate in computer application 3-5 years of experience in
MIS systems or information management in NGO or Government sector will be an added
advantage.
Knowledge, skills & Abilities :
1. Good knowledge and sills on various computer application, particularly work processing and
Excel / spread sheets.
2. Good knowledge of information management including data analyses and graphic
presentations.
3. Basic skills in office management and filling systems.
4. Good typing and data entry skills.
To feed data collection through RCH reporting software, compile analyze and present this to State
/ District level authority for urban health.
1. To assist in preparation of reports and budget document related to Urban Health Programme.
2. To handle primary issues related with MIS and computers independently and to ensure proper
upkeep and maintenance of computers and other peripherals.
3. To maintain proper filing system of reports and other papers.
4. To provide secretarial assistance to State / District level authority for urban health.
5. To attend to any other duties / responsibilities assigned by the to State / District level
authority for urban health.
I, ………………………………………….. have read the above contents and hereby accept the offer and
agree to abide by the same.
Signature : Date :
Gandhinagar-Gujarat
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Job Chart / Specific duties and responsibilities of Data Entry Operator :

To feed data collection through RCH reporting software, compile analyze and present this to State
/ District level authority for urban health.
1. To assist in preparation of reports and budget document related to Urban Health Programme.
2. To handle primary issues related with MIS and computers independently and to ensure proper
upkeep and maintenance of computers and other peripherals.
3. To maintain proper filing system of reports and other papers.
4. To provide secretarial assistance to State / District level authority for urban health.
5. To attend to any other duties / responsibilities assigned by the to State / District level
authority for urban health.
Job Chart / Specific duties and responsibilities of State Level Monitoring

and Evaluation Assistant (Technical) :
1. To feed collected data in reporting software, compile, analyze and present this to reporting
officer.
2. Coordinate and liaise with State level Programme Manager, Consultant of the NRHM / RCH-II
program at Central / State / District level/ Block, various departments of the state
government, Ministry of Health & Family Welfare, Government of India, State institute of
Health and Family Welfare and other Nodal / Collaborating agencies.
3. To assist Deputy Director (Urban Health)/Administrative Officer (Urban Health) in preparation
of reports and budget documents related to NRHM.
4. To prepare MPRs/ QPRs/ APRs reports and budget documents of National Rural Health Mission
/ Urban RCH and its timely submissions.
5. To prepare feed back reports/queries on the reports received from the district; State level
and other partner agencies.
6. To prepare feedback / queries on the reports received from the Municipal Corporation /
District / Regional & Block level.
7. To handle primary issues related to MIS and computers.
8. To maintain proper filling system of reports and other papers received regularly.
9. To ensure proper up keeping and maintenance of computers and other peripherals.
10. To prepare maps / graphs/ Power Point Presentations for any health Programme.
11. To provide secretarial assistance to Deputy Director (Urban Health) /Administrative Officer
(Urban Health) and maintain proper registers and records of the same.
12. Monitoring of recording / reporting system through field visits and submit visit note with
appropriate suggestions / actions for improvement.
13. Support State level Officer, State Health Society in preparation of various software and
monthly / quarterly reports.
14. Assist the State Programme Management Unit, State Health Societies, in all the matters
relating to finance, monitoring & evaluation of NRHM Programme.
15. Maintain updated telephones and address book.
16. Take dictation from Officers/consultants and prepare reports as required by
Officers/consultants.
17. To attend to any other duties / responsibilities assigned by the authorities and the reporting
officer.
Gandhinagar-Gujarat
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Job Chart / Specific duties and responsibilities of District level Monitoring

and Evaluation Assistant (Technical) :
officer.
program at State / District level/ Block, various departments of the state government, State
institute of Health and Family Welfare and other Nodal / Collaborating agencies.
3. To assist District level Officer/Administrative Officer (Health)/Administrative Officer
(FW)/Operation Manager (RCH) in preparation of reports and budget documents related to
District RCH-II/ District NRHM.
/ RCH and its timely submissions.
5. To prepare feed back reports/queries on the reports received from the Block
level/PHC/CHC/SCs/District Hospital/General Hospital/ Municipal Hospital and other partner
agencies.
10. To provide secretarial assistance to District level Officers /Administrative Officer
(Health)/Administrative Officer (FW)/Operation Manager (RCH) and maintain proper registers
and records of the same.
12. Support District level Officer, District Health Society in preparation of various software and
officer.
Job Chart / Specific duties and responsibilities of Monitoring and

Evaluation Assistant (RCH Supervisor) at City FP Bureau :
To feed collected data in reporting software, compile, analyze and present this to
reporting officer.
program at State / District level/ Municipal Corporation various departments of the state
government, State institute of Health and Family Welfare and other Nodal / Collaborating
agencies.
2. To assist District level Officer / Municipal Commissioner / Deputy Commissioner (Health) /
City RCH Officer / City Family Welfare Officer / Administrative cum Account Officer in
preparation of reports and budget documents related to Urban Health / Urban RCH/ NRHM.
Gandhinagar-Gujarat
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4. To prepare feed back reports/queries on the reports received from the Word Dispensary
/Urban FW Centre/ Municipal Corp. Hospital and other partner agencies.
9. To provide secretarial assistance to District level Officer / Municipal Commissioner / Deputy
Commissioner (Health) / City RCH Officer / City Family Welfare Officer / Administrative cum
Account Officer and maintain proper registers and records of the same.
11. Support District level Officer, Urban RCH Society in preparation of various software and
officer.
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Terms of Reference (TOR) - M & E Assistant (Technical) - District level

Programme: National Family Welfare Programme
Reporting relationship: Chief District Health Officer/ District level Officer/Administrative Officer
(Health)/Administrative Officer (FW)/Operation Manager (RCH)
Duty Station: District Family Welfare Bureau-
Summary of job: To compile and present data received from peripheral health facilities of the
districts, basic analysis of reports, assist in information management and report preparation for
program monitoring. Also maintain all records and reports relevant to the program and provide
secretarial assistance to District Program Officer.
Qualifications & Experience:
Qualification: Graduate in any discipline with Diploma / Certificate in computer applications.

Should have expertise in using MS office at least MS Word [having at least good knowledge in word
processing], Excels [having knowledge of at least data analysis and preparation of charts/ graphs],
‘Power Point’ [having knowledge of at least preparation of presentation and making a show in
logical manner as desired by the controlling officers] and ‘Access’ [at least for database
management].
Desirable: Knowledge of computer software (M.S Office/ GIS/ RCH software etc) and hardware.
Good speed of English & Gujarati data entry. Basic skills in office management and filling systems.
Good typing and data entry skills in English & Gujarati.
Experience: Minimum 3 years work experience. Working knowledge in English/Gujarati.
officer.
Gandhinagar-Gujarat
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program at State / District level/ Block, various departments of the state government, State
institute of Health and Family Welfare and other Nodal / Collaborating agencies.
3. To assist District level Officer/Administrative Officer (Health)/Administrative Officer
(FW)/Operation Manager (RCH) in preparation of reports and budget documents related to
District RCH-II/ District NRHM.
5. To prepare feed back reports/queries on the reports received from the Block
level/PHC/CHC/SCs/District Hospital/General Hospital/ Municipal Hospital and other partner
agencies.
10. To provide secretarial assistance to District level Officers /Administrative Officer
(Health)/Administrative Officer (FW)/Operation Manager (RCH) and maintain proper registers
and records of the same.
12. Support District level Officer, District Health Society in preparation of various software and
officer.
Honorarium: Maximum consolidated honorarium @ Rs. 4,500/- per month, based on qualification and
experience.
Terms of Reference (TOR) -M & E Technical (RCH Supervisor) – Municipal

Corporation Level
Programme: National Family Welfare Programme
Reporting relationship: District level Officer / Municipal Commissioner / Deputy Commissioner (Health) /
City RCH Officer / City Family Welfare Officer / Administrative cum Account Officer
Duty Station: Municipal Corporation Level
Summary of job: To compile and present data received from peripheral health facilities of the
districts, basic analysis of reports, assist in information management and report preparation for
program monitoring. Also maintain all records and reports relevant to the program and provide
secretarial assistance to District Program Officer.
Qualifications & Experience:
Gandhinagar-Gujarat
st
Qualification: Graduate in any discipline with Diploma / Certificate in computer applications.

Should have expertise in using MS office at least MS Word [having at least good knowledge in word
processing], Excels [having knowledge of at least data analysis and preparation of charts/ graphs],
‘Power Point’ [having knowledge of at least preparation of presentation and making a show in
logical manner as desired by the controlling officers] and ‘Access’ [at least for database
management].
Desirable: Knowledge of computer software (M.S Office/ GIS/ RCH software etc) and hardware.
Good speed of English & Gujarati data entry. Basic skills in office management and filling systems.
Good typing and data entry skills in English & Gujarati.
Experience: Minimum 3 years work experience. Working knowledge in English/Gujarati
officer.
program at State / District level/ Municipal Corporation various departments of the state
government, State institute of Health and Family Welfare and other Nodal / Collaborating
agencies.
3. To assist District level Officer / Municipal Commissioner / Deputy Commissioner (Health) /
City RCH Officer / City Family Welfare Officer / Administrative cum Account Officer in
preparation of reports and budget documents related to Urban Health / Urban RCH/ NRHM.
5. To prepare feed back reports/queries on the reports received from the Word Dispensary
/Urban FW Centre/ Municipal Corp. Hospital and other partner agencies.
10. To provide secretarial assistance to District level Officer / Municipal Commissioner / Deputy
Commissioner (Health) / City RCH Officer / City Family Welfare Officer / Administrative cum
Account Officer and maintain proper registers and records of the same.
12. Support District level Officer, Urban RCH Society in preparation of various software and
officer.
Honorarium: Maximum consolidated honorarium @ Rs. 4,500/- per month, based on qualification and
experience.
Gandhinagar-Gujarat
st
Gandhinagar-Gujarat
st
Gandhinagar-Gujarat

Health Staff Farajo Rakesh Shah

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Quality Improvement Programme

Department of Health and Family Welfare

Reference: NABH Standard

Version No. 2/ Date Of Issue:

Name of Service CHC/PHC/Human Resource Management Policy– 02

Name of Manual HR Manual

Purpose This manual has been developed to ensure proper &

Responsibility All members of Medical, Para medical & Housekeeping staff

State Quality Assurance Technical Committee, Gandhinagar-

Responsibility for updating

State Quality Assurance Technical Committee, Gandhinagar-

18 Rights and responsibilities of staff - SD"RFZLVF[GF VlWSFZF[ VG[ OZHF[ 47

RESPONSIBILITY FOR IMPLEMENTATION:

CHC Community Health Center

CDHO Chief District Health Officer

CDMO Chief District Medical Officer

RDD Regional Deputy Director

ACR Annual Confidential Report

ADHO Assistant District Health officer

DHO District Health officer

BHO Block Health officer

DPC District Project Coordinator

FHW Female Health Worker

EMO Epidemic Medical Officer

BCC Behavioral Change Communication

IEC Information Education Communication

RTI Reproductive Tract Information

AIDS Acquired Immunodeficiency Syndrome

BMW Biomedical Waste

NABH National Accreditation Board For Hospital & Healthcare

SOP Standard Operating Procedures

ANM Auxiliary Nurse Midwife

NRHM National Rural Health Mission

PRIMARY HEALTH CENTRE

Human Resource Policy

 Human resource is the most important and expensive resource.

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