REPAIR DIAGNOSTIC REPORT

Report Date : 05.08.2018

Reference No. : 4266102067
Date received : 05.08.2018
Customer Name : MR ZAIDI
Contact No : 0103434810
Product Model : SM-G950F
IMEI No. : 358059081043444
Serial No. : R58J46PX6AP
Date of Purchase : 08.03.2018
Defect Description : CANNOT ON

Unit S/N sticker

E-warranty checking

Defect Image/video

DEFECT VIDEO ATTACH IN GSPN

Diagnosed Results/Findings : TEST PHONE CANNOT ON, PBA SHORTING.

NEED TO OPEN AND CHECK THE PHONE BUT CUSTOMER

DON’T WANY KIND OF REPAIR ON THIS PHONE, CUSTOMER
VERY ANGRY BECAUSE FEW MONTH AGO WE CHANGE NEW
PBA FOR THIS PHONE NOW NEW PBA CANNOT, CUSTOMER
CANNOT ACCEPT ANY KIND OF REPAIR ON THIS PHONE,
CUSTOMER WANT REFUND FROM SAMSUNG.

NEED TO GIVE REFUND FOR SETTLE THIS CASE.

Reproduced Steps :
Step 1
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Step 4

Repair histories :
SO:
GD Date:
Defect symptom:
Repair Action:
Parts description:

Cost of Repair : Service/Labor

Part Required :
Parts Description Parts Number

Customer demanding : REFUND

Diagnosed & Report by : ASLAM(Engineer)

Verify By : CHOO CHEE WAI (Triage Engineer)