REPAIR / MODIFICATION RETURN AUTHORIZATION FORM – RMA FORM

FIELDS IN GREY ONLY TO BE FILLED IN BY UK Grid Solution PERSONNEL Date : 1.03.2022

RMA Reference LSN- , CASE GS-02693168 ACT Reference (M):

Repair Center address to Ship the Unit:

Goods receiving deck GRID SOLUTION SAS DUBAI BRANCH
UK Grid Solution LTD Level 37 , U-Bora Tower ,Abraj Street
St Leonards Building Business Bay ,Dubai P.O.Box 48957 – UAE
Harry Kerr Drive, Attn : Jitendra Phulwani
Redhill Business Park, Tel : 971 4 4299 666
Stafford,
ST16 1WT, UK
FAO :- After Sales Department

UK Grid Solution Local Contact Information: Name of Contact - ahmed.younes@ge.com , haidar.alrebh@ge.com

Tel No - 00966555945010 Fax No - email –
Fields marked (M) are mandatory, delays in return will occur if not completed.
IDENTIFICATION OF UNIT & FAULT INFORMATION
Pos. Qty Type of Material(M) Serial n°(M) SW version Description of Fault or Modification required(M) For Px40

Warran
Is field
Item Model N° (M) Part n°(M) (reference 1) Manufacturer Reference (M) – Commissioning Date Volts
Used )M)
1 1 P544216T7M0520 3326130/11/13 Relay is rebooting continuously 110V
K TEST DC
ID:326130P
2 1 P741221A1M0330 3353815/02/09 Relay is rebooting continuously 110V
K TEST DC
ID:353815P
3
4
5
6
(M) Equipment failed during Installation / Commissioning Yes Equipment failed during service Yes How long?

FOR REPAIRS ONLY

Do you want an updated firmware version after repair ? Yes No

(Agile Only) Is the relay being returned in a case ? Yes No (If No see repair Term 5)

CUSTOMS & INVOICING INFORMATION REQUIRED TO ALLOW RETURN OF REPAIRED ITEMS

Value for Customs (M)
in case the product requires export–
Customer Invoice Address if paid (M) CEGELEC SAUDI
SUMOU TOWER- 4TH FLOOR
4300 PRINCE TURKEY STREET
AL YARMOUK DISTRICT
AL KHOBAR 34423

Part Shipment Accepted (Yes/No) –NO

OR Full Shipment required (Yes/No) –YES
Contact Name: Contact Name: KHALED AL SABBAGH
Tel No: Fax No: Tel No Mobile No:+966556316378 / +97333533047
Email: Email: khaled.al-sabbagh@omexom.com
REPAIR AND MODIFICATION TERMS & CONDITION
1. Please ensure a copy of the import invoice is attached with the returned unit (De appreciation value for customs is given
by GE) /Airwaybill document and a copy faxed/emailed (M). Print 3 copies of the RMA form and the provided
Commercial Invoice.

A. Copy 1 must be attached to the outside of each shipping carton.

B. Copy 2 must be provided to the carrier.
C. Copy 3 must be placed inside the package being returned.
2. Please ensure the Purchase Order is released, for paid service, to allow the unit to be shipped
3. Submission of equipment to UK Grid Solution is deemed as authorization to repair and acceptance of quote.
4. Please ensure all items returned are marked as Returned for ‘Repair/Modification’ and protected by appropriate packaging (anti-static bag for
each board / relay with foam protection) a sample packing photos are in next sheet.
5. If an Agile relay is not being returned in a case please refer to attachment 001 for instructions
6. Sending the device(s) is considered as official acceptance of RMA Quotation, rules and conditions, including:
a. If we should discover the relay's failure was due to customer error, there will be a charge according to failure.
b. USD 300/- will be charged in case no fault found on the unit returned for repair irrespective of warranty status.
c. Any unit will not be sent back to you until we receive your Official PO / if chargeable /.
d. Any defective unit received in repair centre without a copy of RMA would be sent back to you without any repair/investigation.
e. Shipment charges of Product sent to Repair center for repair or modification shall be at your own cost irrespective of warranty status.
Shipment charges from factory shall be at customer cost if the repair is billable.
f. For advance replacement, if we find out the reported relay issue is due to customer there will be charges that will be paid by customer for
this repair or/and to pay for the advanced replacement unit.
g. Factory logistic process is to:
 Receive all boxes as "received in good condition", this will be shown on all DHL, UPS websites or when you contact your agents.
Visually inspect each box and if there is any damage it will be written on our paperwork, if the damage is so extreme we might take
photos according to possibility and then pass them on to you to show the actual damage when received.
 The unit then is repaired in the normal procedure.
 You will be advised by way of e-mail or repair report of the damage / costs involved (unless it is extreme damage we will send this
upon receipt).

7. Any repair carried out by anyone other than a competent GE Engineer at site without prior approval will be invalidating any
warranty policy that the relay in question may have.

8. If a relay is out of warranty and repaired/modified on site no extra 6 months warranty would be provided by the manufacturing unit,
however if GE Stafford repair/modify the relay at our Stafford site then it is given a further six months warranty.

Internal Remarks : (Only to be filled by UK Grid Solution personnel) Service Type : LSC PO n°:
Retrofit
Warranty
Paid Service
Under repair contract
Wrong supply

Return Packaging Standards (ALL PRODUCTS)

1. Please ensure the device is clean, no sharp edges are exposed and the device is in a
suitable condition to be handled.

2. Relay’s returned without cases should be placed in to Anti-Static Bags and sealed to
protect hyper-sensitive components.

3. A suitable size box should be used, with packing material at the bottom, the device
placed into box with sufficient gaps to fill with packing material around each side
and on the top, extra packaging material placed around the relay.

4. Please include a copy of the completed RMA form then close the lid and seal with
packaging tape.

5. The relay should then be secondary packed if being exported, the primary
packed box should be placed into an oversized box with packaging material
surrounding the primary packed box and then sealed.