University of Education, Winneba

School of Business
Department of Marketing, Procurement and Supply Chain
Management
Course: PSC 364: Procurement and Supply Chain Information Systems
End of Semester Examination (Take-Home Paper)
2019/2020 Academic Year, 2nd Semester

Date of Submission: June 29, 2020

Instruction: Answer all the questions and submit in a PDF format using Times
New Roman with Font size 12 of 2.0 spacing and justify. Do not make any attempt
to copy from your colleague(s)

Additional Instruction: Make proper referencing (APA Style). The cover page of
the work should have the name and index number of the student.
The submitted exams should be saved as PSC 364 Take-Home Exams (Student
Index Number)

Question One
Read the case carefully and answer the questions accordingly

After vending for decades from its department stores, Crompt’s has made a big push into omni-
channel retailing, allowing customers to have a seamless experience between shopping online or
at a store. Customers can browse online and then experience the product at a store or order online
after seeing a product at the store. Omni-channel is not just about ordering, however; it is also
about fulfillment. Orders placed on any channel have access to Crompt’s entire assortment. By
2016, Crompt’s had equipped 385 stores to fulfill online orders or orders from other stores that
were sold out of a particular item. If customers desire, orders placed online can be picked up at
select stores and items purchased online can be returned to stores.
Any omni-channel retailer must address the following questions using supply chain information
systems management approach

Required
1. Should online orders be filled from stores or fulfillment centers?
2. How should store inventories be managed in an omni-channel setting?
3. Should returns be kept at a store or sent to a fulfillment center?

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4. How could Crompt’s retailer use inventory to increase the responsiveness of the company’s
supply chain?
5. Is the online channel likely to be more beneficial in the early part or the advanced part of a
product’s life cycle? Why?
(40 Marks)

Question Two

a. Describe four principles of Logistics Information System data quality that perform tasks
in most efficient and effective manner in a named organization.
b. Explain five elements of customer order cycle management and how it has affected customer
service in the supply chain of a named firm
(20 marks)

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