DYNAMIC

COMMUNICATION
Dr. Elise T. Carlson, PMP, PMI-ACP
Communication Overload

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Communication Overload

How many channels are there?

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Communication Overload

How many channels are there?

Mathematically
• n*(n-1)/2

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Communication Overload

How many channels are there?

Functionally
• Face-to-Face

• Audio/Visual

• Text-based

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Poll

How often do you multi-task while

involved in a form of communication?

• Never
• Rarely
• Frequently
• Almost always

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Business Communication Basics

Know your audience

Stay on topic
Use appropriate grammar/speech

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Four Facets of Dynamic Communication

Awareness

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Four Facets of Dynamic Communication

Awareness Engagement

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Four Facets of Dynamic Communication

Awareness Engagement Sincerity

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Four Facets of Dynamic Communication

Awareness Engagement Sincerity Personality

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Four Facets of Dynamic Communication

Awareness Engagement Sincerity Personality

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Four Facets of Dynamic Communication

Awareness Engagement Sincerity Personality

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Face-to-Face Audio/Visual Text-based
Conversation Video Conference Instant Message
Presentation Phone Call Email

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Face-to-Face: Conversation

Sending: F2F
• Word choice CONVERSATION
• Tone In the context of the
workplace:
• Body language • Explaining
• Informing
• Advising
• Influencing
• Managing conflict
• Negotiating

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Face-to-Face: Conversation

Receiving: F2F
• Word choice CONVERSATION
• Tone In the context of the
workplace:
• Body language • Explaining
• Informing
• Advising
• Influencing
• Managing conflict
• Negotiating

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Face-to-Face: Conversation

Noise F2F
• Side conversations CONVERSATION
• Interruptions In the context of the
workplace:
• Explaining
• Informing
• Advising
• Influencing
• Managing conflict
• Negotiating

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Face-to-Face: Conversation

How to be heard F2F

• Demonstrate that you’re hearing CONVERSATION
• Show you’re invested In the context of the
workplace:
• Display some personality • Explaining
• Informing
• Advising
• Influencing
• Managing conflict
• Negotiating

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Face-to-Face: Conversation

Example F2F
• Four-person meeting CONVERSATION
• Not your area of expertise In the context of the
workplace:
• Explaining
• Informing
• Advising
• Influencing
• Managing conflict
• Negotiating

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Face-to-Face: Presentation

Sending F2F
• Information PRESENTATION
• Word choice In the context of the
workplace:
• Tone • Sharing data
• Body language • Explaining
• Providing updates
• Instructing

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Face-to-Face: Presentation

Receiving F2F
• Body language PRESENTATION
In the context of the
workplace:
• Sharing data
• Explaining
• Providing updates
• Instructing

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Face-to-Face: Presentation

Noise F2F
• Side conversations PRESENTATION
• Burning questions In the context of the
workplace:
• Other commitments • Sharing data
• Devices • Explaining
• Providing updates
• Instructing

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Face-to-Face: Presentation

How to be heard F2F

• Care PRESENTATION
In the context of the
workplace:
• Sharing data
• Explaining
• Providing updates
• Instructing

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Face-to-Face: Presentation

How to be heard F2F

• Care PRESENTATION
• Provide a reason for them to care In the context of the
workplace:
• Sharing data
• Explaining
• Providing updates
• Instructing

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Face-to-Face: Presentation

How to be heard F2F

• Care PRESENTATION
• Provide a reason for them to care In the context of the
workplace:
• Tell a story • Sharing data
• Provide novelty • Explaining
Providing updates
• Display some personality
•

• Instructing

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Face-to-Face: Presentation

Example F2F
• Care PRESENTATION
• Provide a reason for them to care In the context of the
workplace:
• Tell a story • Sharing data
• Provide novelty • Explaining
Providing updates
• Display some personality
•

• Instructing

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Face-to-Face: Presentation

Example F2F
• Care PRESENTATION
• Provide a reason for them to care In the context of the
workplace:
• Tell a story • Sharing data
• Provide novelty • Explaining
Providing updates
• Display some personality
•

• Instructing

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Face-to-Face: Presentation

Example F2F
• Care PRESENTATION
• Provide a reason for them to care In the context of the
workplace:
• Tell a story • Sharing data
• Provide novelty • Explaining
Providing updates
• Display some personality
•

• Instructing

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Audio/Visual: Video Conference

Sending AV
• Information VIDEO CONFERENCE
• Word choice In the context of the
workplace:
• Tone • Discussion
• Stand-up
• Work session

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Audio/Visual: Video Conference

Sending AV
• Information VIDEO CONFERENCE
• Word choice In the context of the
workplace:
• Tone • Discussion
• Visual • Stand-up
Work session
• Background noise
•

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Audio/Visual: Video Conference

Noise AV
• The recipient’s environment VIDEO CONFERENCE
• Emails In the context of the
workplace:
• Instant messages • Discussion
• Technological issues • Stand-up
Work session
• Pets
•

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Audio/Visual: Video Conference

How to be heard AV
• Log in prepared VIDEO CONFERENCE
• Manage the tone In the context of the
workplace:
• Keep it relevant • Discussion
• Stand-up
• Work session

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Audio/Visual: Video Conference

Example AV
• Team meeting VIDEO CONFERENCE
• A participant has gotten into the weeds In the context of the
workplace:
• Discussion
• Stand-up
• Work session

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Audio/Visual: Phone Call

Sending AV
• Information PHONE CALL
• Word choice In the context of the
workplace:
• Tone • Discussion
• Background noise • Problem solving
• Organizing

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Audio/Visual: Phone Call

Noise AV
• The recipient’s environment PHONE CALL
• Emails In the context of the
workplace:
• Instant messages • Discussion
• Technological issues • Problem solving
• Organizing

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Audio/Visual: Phone Call

How to be heard AV
• Ask questions PHONE CALL
• Clarify the concepts In the context of the
workplace:
• Plan for follow-up • Discussion
• Problem solving
• Organizing

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Audio/Visual: Phone Call

Example AV
• Discussing a new strategy PHONE CALL
• Upcoming meeting In the context of the
workplace:
• Discussion
• Problem solving
• Organizing

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Text-Based: Instant Messaging

Sending Text
• Information INSTANT MESSAGING
• Word choice In the context of the
workplace:
• Tone • Questions
• Responsiveness • Planning
• Problem-solving

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Text-Based: Instant Messaging

Sending Text
• Information INSTANT MESSAGING
• Word choice In the context of the
workplace:
• Tone • Questions
• Responsiveness • Planning
Problem-solving
• Emojis
•

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Text-Based: Instant Messaging

Noise Text
• Interruptions INSTANT MESSAGING
• Technological issues In the context of the
workplace:
• Questions
• Planning
• Problem-solving

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Text-Based: Instant Messaging

How to be heard Text

• Respond quickly INSTANT MESSAGING
• Connect In the context of the
workplace:
• Follow up • Questions
• Planning
• Problem-solving

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Text-Based: Instant Messaging

Example Text
• A team member reaches out for clarity INSTANT MESSAGING
• You don’t have answers at hand In the context of the
workplace:
• Questions
• Planning
• Problem-solving

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Text-Based: Email

Sending Text
• Information EMAIL
• Word choice In the context of the
workplace:
• Tone • Questions
• Problem-solving
• Information blast
• Updates
• Responses

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Text-Based: Email

Noise Text
• All the other emails EMAIL
• Face-to-face interactions In the context of the
workplace:
• Deadlines • Questions
• Technological issues • Problem-solving
• Information blast
• Updates
• Responses

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Text-Based: Email

How to be heard Text

• Make it easy EMAIL
• Make it enjoyable In the context of the
workplace:
• Questions
• Problem-solving
• Information blast
• Updates
• Responses

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Text-Based: Email

Example Text
• Received from colleague EMAIL
In the context of the
workplace:
• Questions
• Problem-solving
• Information blast
• Updates
• Responses

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Text-Based: Email

Example Text
• Response to colleague EMAIL
• Option 1 In the context of the
workplace:
• Questions
• Problem-solving
• Information blast
• Updates
• Responses

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Text-Based: Email

Example Text
• Response to colleague EMAIL
• Option 2 In the context of the
workplace:
• Questions
• Problem-solving
• Information blast
• Updates
• Responses

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Text-Based: Email

Example Text
• Sending out information EMAIL
• Option 1 In the context of the
workplace:
• Questions
• Problem-solving
• Information blast
• Updates
• Responses

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Text-Based: Email

Example Text
• Sending out information EMAIL
• Option 2 In the context of the
workplace:
• Questions
• Problem-solving
• Information blast
• Updates
• Responses

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Four Facets of Dynamic Communication

Awareness Engagement Sincerity Personality

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THANK YOU

ELISE T. CARLSON

elisetcarlson@gmail.com
Image credits

All images from Adobe Stock or self-generated

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