Decision Making & Problem Solving

Tools
Approaches to Solving Problems
1. Qualitative evaluation. It refers to evaluation of
alternatives using intuition and subjective
judgment.

2. Quantitative evaluation. It refers to the

evaluation of alternatives using technique in a
group classified as rational and analytical.
Basic Problem Solving Tools
Basic Problem Solving Tools
1. Brainstorming
 Basic Problem Solving Tools
2. Check sheets
A check sheet is any kind of a form that is designed for
recording data. It helps analysts find the facts or patterns that
may aid subsequent analysis.

Partially Completed Data Recording Check Sheet for Warranty Panel Information (Example)
3. Pareto charts
Pareto charts are a method of organizing errors, problems, or
defects to help focus on problem-solving efforts.
4.Flow Charts
5. Problem Definition Sheet
— Problem Definition Sheet
6. Cause-and-effect diagrams (Fishbone or Ishikawa diagrams)
This diagram provides structure to cause identification effort. It
ensures that a balanced list of ideas has been generated during
brainstorming or that major possible causes are not overlooked.
. Cause-and-effect diagrams (Fishbone or Ishikawa diagrams)
7. Scatter diagrams
Scatter diagrams show the relationship (or correlation) between
two variables. It helps see patterns in data and also helps
create or refine hypothesis.
— Scatter Diagram
8. Graphs and Run Charts
9. Solution Matrix