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For Private Sector

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DIGITAL IC: A more

convenient, secure
and convenient
way to verify your
customers' identity
credentials for in-
person services

FAQ

For Private Sector {Digital IC} / FAQ

Frequently Asked Questions

(FAQ)

What is the Digital IC? 

Who has the Digital IC? 

Can my business accept the 

Digital IC as an alternative
proof of identity?

The Digital IC is envisaged to be used

when an individual needs to prove his
identity to a government agency or
business.

From 1 November 2021, the Digital IC is

accepted by all government agencies
as an alternative to producing the
physical NRIC or long-term pass card
for transactions involving identity
verification except where legislation
references a specific document of
identity.

Businesses are similarly encouraged

to accept the Digital IC.

How do I ensure that a 

person’s Digital IC is
legitimate?

The Digital IC has an animated lion

crest with a holographic effect at the
corner of the user’s photograph to
deter image tampering and screenshot
spoofing. The lion crest is absent or
appears static if a person attempts to
capture a screen recording of the
Digital IC.

Businesses should check for this

animated lion crest with holographic
effect to ascertain that the Digital IC
screen is legitimate, and request for
users to tap on their device to verify
that the presented identity credentials
are not captured images or videos.

How do I ascertain if the 

Digital IC presented belongs
to the user?

What if I need to verify a 

person’s identity for a higher
level assurance transaction?
(e.g. Registration of club
membership, new mobile
phone line)

How do I keep records of the 

Digital IC?

The Digital IC feature is not meant for

downloading, printing or capturing
screenshots. Please do not collect
screenshots or recordings of the Digital
IC for record keeping.

For businesses that require personal

particulars on the physical NRIC/long-
term pass card, they are encouraged
to use the Singpass Verify API.
Customers can use their Singpass app
to scan a QR code displayed by the
business and consent to share the
necessary personal information, such
as name, NRIC, and residential address,
with the business.

Alternatively, businesses can record

the particulars into their own systems
after viewing the Digital IC. Like any
other personal information, details
from the Digital IC are subject to the
Personal Data Protection Act (PDPA).

For services that are fully online,

agencies and businesses are
encouraged to use Myinfo API, which
pre-fills a digital form with personal
and business data from government
sources upon authentication with
Singpass/Corppass.

Visit Singpass API to find out more

about Verify and Myinfo APIs.

Why is my business’ barcode 

scanner unable to read the
barcode on the Digital IC?

How can I encourage my 

customers to use the Digital
IC as proof of identity?

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Last Updated on 05 Jan 2023

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