Answers

Answer 1

Playing the role of a CEO comes with a lot of responsibilities. The responsibilities include

formulating a workflow that will result in a business's smooth running. Starting from scratch is

easy since the goal, strategies, employees, and capital investment will be based on your

decisions. However, being assigned the responsibility of running a company that is in a total

mess is no easy joke. In this case, Liam has a very challenging role to play in reviving the

stability of a company at the edge of closure due to financial instability. The challenge is greater

since the person behind him becoming the CEO of Cote Construction Company has a habit of

running away from his responsibility.

Therefore, Liam's only option is to figure out the solutions his way, revive the company to where

it was, and, if possible, take steps higher. Liam is a promising person and a good leader since he

started his work immediately after landing in the company and was not influenced by the

organization's culture. Cote company was facing a huge debt problem that would bring the

company down unless interventions were made. Luckily, Liam was there to help transform the

organisation's culture into something more attractive, vibrant, and reliable to customers. The

minute Liam was assigned his role, and an office, investigations on the reason for failure began.

Although the company’s business model was simple and clear, flourishing took a lot of work

considering the findings of the company's poor operational and organizational systems. To

enable the organization's change to run successfully without pressure from the bank, Liam

accompanied Felix to the bank to beg for a reconsideration on the loan repayment period, which

was a success. As a result, the company can comfortably initiate the changes without much
pressure from the bank. The first move to ensure that the company's operations move swiftly is

changing Felix's habit of leaving the office during working hours.

A leader must act as a good role model for others to emulate; however, in this case, Felix is the

major problem in the company's success since he has a bad influence on the company's

employees. In addition, the company has the challenge of spending a lot on paying brokers to

deal with customers. As a result, the company’s operations have gone down since the money left

is not enough for the upkeep of the needs. Therefore, Liam needs to have a sitting with Felix and

talk some sense into his mind. To generate more profit and enhance a good company-customer

relationship, excluding intermediaries in the line of service will be necessary.

Most of the challenges emerged from the organizational system of the company. For instance,

Liam needs to find a solution to curb the lateness and absence of employees to work, which is a

culture stimulated by Felix, the owner of Cote company. Another organizational challenge was

maintaining the tidiness of the work area since it was more threatening. For instance, the greasy

floor surface was a hazard since it can cause physical harm if one slips on the floor. In addition,

the machines are disorganized, making it hard to account for inventories. As a result, some

inventories are missing which should be on Liam’s bucket list. Furthermore, Liam needs to

address the issue of smoking and getting drunk during working hours.

Liam must consider educating the team about the importance of maintenance of the company's

property. The company has cases where the customers are worried about their machines since

they are faulty, costing them time. In addition, Cote company incurs extra costs in travelling to

the customer's site for repair services which should be done on the company's premises before

hiring. It will be wise for Liam to write an apology note to all company’s clients and assure them
that the company is recovering. In addition, the whole change process should take at most one

year to avoid driving away the clients.

Answer 2

Although the company is a mess, the employees are generous and promising. The employees are

aware of the situation, only that they need clarification on which step to make that will revive the

company. As a result, the employees have invented ways to deal with stress and pressure by

ignoring the situation. Hence the smoking in the company despite the warning signs, attending

work late and sometimes drunk, and ignoring the maintenance of the machines. Therefore, there

will be better solutions to the current issue in the company than firing all the employees and

initiating a new crew.

Liam should understand that the employees are skilled and have adequate experience in

performing their tasks, only that they have been mentally affected by the drawbacks and

insufficient funds. In addition, Liam should not bail out from helping his friend Felix due to his

ignorance and frequent escape from the issue. Felix is a highly talented man in operations and

equipment since his passion started when he was a small kid. Therefore, Liam should understand

that his friend might be depressed, leading to lateness and absenteeism at work. Another reason

why Liam should consider assisting his friend is that Felix has been in the business for a long

time and the economic crises in the market are the result of his failure.

Furthermore, the changes can only be implemented with the help of the employees since it

concerns more about their attitude towards work. The administrators in the institutions play a

huge role in ensuring that the employees are at work at the right time and conducting their

routines correctly. In addition, the administrator’s role is to ensure that the company’s products
and services are offered in the best quality. Therefore, Liam needs to ask them to roll up their

sleeves and take control over the other employees. To approach them, he needs to invite the

admin to a conducive and quiet place to eat or drink something as he tries to establish a bond

with them. After winning their trust, he can communicate the change plans.

The admin role will assist Liam to define the role played by each employee in the company.

Therefore, Liam will need their assistance in managing all employees by ensuring they

understand their duties. In addition, the managers will be of great help in the formulation of a

work schedule, time in and time out, and stand firm on the laws of the company regarding

smoking and getting drunk. Therefore, Liam should consider the administrators as his eyes, ears,

and discipline in the company since the CEO has a lot at hand. Furthermore, the managers are

experienced in this field and hence can be used to seek more information about the company for

proper decision-making.

In addition, Liam has to work hand in hand with the sales team to recover customer service. The

sales team will ensure that the company deals with the customers directly without involving the

brokers. In addition, Liam can use the team to search for new markets since they know the area's

geography and have potential clients in mind. Furthermore, the sales team can assist in

confirming that the products delivered to the customers are in good condition and that the

distribution process is fast. The team can be assigned the role of ensuring that the inventories are

neatly arranged, and all accounted for. Liam should ask the sales team to give him a record of the

sales structure since the company started.

In addition, Liam needs the customer's contacts from the team to contact them directly.

Therefore, the team is important and must be humbly requested to assist in elevating the

company’s sales. The accounts team is among the list of members that Liam has to consider.
This team is the pillar of success for the company since they record every contract and business

transaction. In addition, the team enables a company to understand if it is making profits or

losses. Therefore, since Liam needs the previous financial records of the company in the change

process, he should consider working with the team.

However, a polite tone will be best suited when approaching the team to request the balance

sheets. In addition, he should ask them to inform him of the pick seasons, the time when the

income started to fall, and the employees’ salaries. Finally, all the workforce in the company

must be considered for their good performance when the company is at its best sales. It will be

required to summon a meeting with all the employees and congratulate them for their endurance

in the tough season since they did not quit. Moreover, without the labour force, no activity can be

carried out in the company. The option of firing and hiring a new crew will be challenging since

the market labour is tight.

Furthermore, the employees are pros in their line of work, making them suitable members of

making the change a success. All that is required is asking them to be positive-minded, report to

work early, adhere to the rules and perform their responsibilities perfectly. To increase their

morale, a reward initiative can be formulated where the most disciplined, fast in production, and

most improved will be highly considered. Therefore, Liam is expected to consider the four teams

in the organization to ensure that implementation of the changes takes the shortest time and to

enable a full transition.

Answer 3

Felix is suffering from a substantial loss that has damaged his psychological perspective making

him run away from his responsibility. In addition, Felix is good at his work since he has had a
passion for this line of work since he was a kid. Therefore, Liam should understand that his

friend is under a trauma attack and needs help and guidance to get on his feet. Furthermore,

friends respond quickly when in need rather than when celebrating. In this case, Liam should

deal with Felix as a friend and partner who needs help. Moreover, Felix should retain his position

in the operations and equipment since there is no better person to fill that gap.

Since Felix is the founder, he has been present in the company from the beginning; hence he has

general knowledge of the personality and abilities of all the employees in the company.

Therefore, eliminating him in leadership will be a great fall since Liam needs someone to rely on

about information to assign employee responsibilities. The strongest reason to retain Felix in his

position is that he knows the company's goal, mission, value, and industry. Furthermore, the fault

only partially falls under Felix since other officials that should advise him when there was a

challenge did not comply. Liam should consider that Felix has led the organization to success

several times before the economic crises started.

Another reason to consider retaining Felix in the position is his perseverance in hard times. In

fact, Felix's organization is still running while one of its competitors completely shut down its

business of the financial hit. Considering the short timeline for change, it will be an

inconvenience to the organization if Felix is demoted or denied the right to participate in the

change process. Employees feel safe working under someone they know, trust, and understand.

Therefore, it will be a difficult change process if Felix is not involved in the change process.

Furthermore, Felix has a lot of information that is required about the team and eliminating him

might provoke him into closing the business of a lack of compliance in providing the necessary

information.
Moreover, customers might change their minds on contact assignments if a new leader is on

deck. To maintain a good customer relationship and loyalty, it is important to maintain the

leaders' positions to avoid making the customers suspicious and doubtful. The employees in the

company will not take the demotion in a positive way due to fear of new leadership. In addition,

the workforce team requires someone who understands them physically and emotionally to act as

their leader. Someone with whom they will be free to share their views and personal challenges.

Finally, Felix belongs to his position of management since the roles in that docket require

someone with high experience in work, the environment, and the company's employees.

Therefore, Liam should sit with Felix and have a professional talk on the growth of the business.

Moreover, it will be safer to initiate changes with someone who knows why the company is in its

current state. Felix will also be privileged to learn where his leadership needs to be improved.

Hence, retaining his position during change will increase his knowledge of leadership role, the

importance of management in an organization, and how to deal with economic issues without

altering the running of a business.