ANALYSIS OF THE SATISFACTION OF UIN SUNAN KALIJAGA

GRADUATE STUDENTS MAJORING IN IIS 2021 TOWARDS UIN

SUNAN KALIJAGA JOURNAL HOUSE USING THE MODEL
EUCS

Kartika*, 2Labibah
1
12
UIN Sunan Kalijaga
*E-mail: megukartika@gmail.com

Abstract
Information becomes a basic need to help do daily tasks. One of the wellsprings of data
that is frequently utilized by academics is journals. UIN Sunan Kalijaga provides a
website for the UIN Sunan Kalijaga Journal House or abbreviated as RJ-UIN. This
UIN provides various journals from UIN Sunan Kalijaga from all fields of study,
making it easier for students to find journals from UIN Sunan Kalijaga. So, an
evaluation was carried out on the website of the UIN Sunan Kalijaga Journal House
which aims to analyze the satisfaction of Postgraduate students of UIN Sunan Kalijaga
majoring in IIS class 2021. This exploration is a quantitative report with the EUCS
model, data collection is obtained from the distribution of questionnaires. The students
were very satisfied with the information system of the UIN Sunan Kalijaga Journal
House.
Keywords: EUCS, Satifaction, Rumah Jurnal.

Abstrak
Informasi menjadi sebuah kebutuhan pokok untuk membantu mengerjakan tugas sehari-
hari. Salah satu sumber data yang sering dimanfaatkan oleh akademis adalah jurnal.
UIN Sunan Kalijaga menyediakan website Rumah Jurnal UIN Sunan Kalijaga atau
disingkar RJ-UIN ini menyediakan berbagai jurnal UIN Sunan Kalijaga dari semua
bidang studi, aSehingga memudahkan mahasiswa untuk mencari jurnal yang berasal
daari UIN Sunan Kalijaga. Maka dilakukan evaluasi website Rumah Jurnal UIN Sunan
Kalijaga yang bertujuan untuk menganalisis kepuasan mahasiswa Pascasarjana UIN
Sunan Kalijaga jurusan IIS angakatan 2021. Penelitian ini berupa penelitian kuantitatif
dengan model EUCS, pengunpulan data didapat dari pembagian kuesioner. Mahahasiwa
merasangat sangat puas degan sistem informasi Rumah Jurnal UIN Sunan Kalijaga.
Kata Kunci: EUCS, Kepuasan, Rumah Jurnal

A. BACKGROUND
Information has become a primary need and a new commodity in daily activities.
The digital era is also considered the information era, triggered by information
technology (IT) which plays an important role in increasing the speed and increasing the
provision of information. Pendahuluan harus berisi (secara berurutan) latar belakang
umum, kajian literatur terdahulu (state of the art).
The rapid advancement of innovation today expects libraries to organize
themselves to stay aware of the advancements. The increasing need for information in
fulfilling tasks is the main impetus for the importance of forums and institutes to
disseminate existing info systems. Libraries maintain and provide journals to meet the
changing and evolving needs of library users as science and technology advance.
One of the most frequently used sources of information is journals, Journals are
an important part of library collections, which are the most important means of global
academic communication. Major advances in ICT in recent years have greatly
encouraged electronic publishing. As a result, rapidly generated information on all
topics worldwide via the Internet is now published in the form of electronic journals (e-
Journals). Journal publishing is global because anyone with access to a computer with
the Internet and appropriate software can create and distribute electronic journals
through computer networks.
Information systems are a combination of information technology and
technology users in managing management and operating systems. managing
management and operating systems. The development of information systems affects
the improvement of the quality of service of a management information system to
support the functioning of the system. Improving the quality of the system is influenced
by the right hardware and software factors and brainware as an important role in the
implementation of information systems. implementation of information systems.
(Akbar, 2022)
UIN Sunan Kalijaga Library provides a Journal House website or abbreviated as
RJ-UIN. Currently, the RJ-UIN Suka website has 84 member journals in almost all
fields of study, 39 of which are nationally accredited and one reputable international
journal indexed by Q1 Scopus. RJ-UIN Suka is run under the supervision of the Head of
Research and Publishing Center (Kapuslitbit) LP2M UIN Sunan Kalijaga. With the RJ-
UIN website, it is easy for students to find UIN Sunan Kalijaga Journals from various
fields of study. So far there has been no measurement of student satisfaction with the
Rumah Jurnal UIN Sunan Kalijaga.
There are several techniques to estimate client fulfillment, for example, End
User Computing Satisfaction (EUCS), KANO, SERVQUAL, and others. The EUCS
strategy of some completed audits assesses the data framework in light of the encounter
that clients feel when utilizing the data framework.
Based on the problems that have been described, an evaluation of the UIN
Sunankali Jaga Journal House website is carried out, in this study using the EUCS
method. The purpose of this article is to assess based on aspects. Content, accuracy,
format, timeliness, and ease of use. This survey reveals student satisfaction with the
UIN Sunan Kalijaga website. The results of this study are expected to be input for the
progress assessment cycle of the UIN Sunan Kalijaga Journal House website.
This research is a descriptive quantitative research that describes the satisfaction
of 2021 iis postgraduate students with the website of Rumah Junal UIN Sunan Kalijaga.
Data collection using a questionnaire distributed via google form to 2021 IIS graduate
students online. The questionnaire contains 5 variables in the EUCS method, namely
content, accuracy, format, timeliness, and ease of use.
End-User Computing Satisfaction (EUCS) is one of the most common method of
measuring library satisfaction as a form of information system evaluation developed by
Doll and Torkzadeh (1988). In this case, according to Doll and Torzadeh (1988) is the
behavior of liking (satisfied) that a person shows when interacting directly with a
computer application. Furthermore, Doll and Torkzadeh conducted research that
produced a model in measuring user satisfaction. This model emphasizes end-user
satisfaction with technological aspects, using five standards used to measure user
satisfaction. The five standards include (1) content dimension, (2) accuracy dimension,
(3) format dimension, (4) ease of use dimension, and (5) Timeliness dimension.
(Restanti et al., 2018)
The variables in this study are divided into:
1) Information context
 Measuring whether it can be accounted for, the uniformity of information,
providing information according to precise and correct needs.
2) Accuracy
Measuring whether the system provides the information the user wants, the data
is reliable and the user is satisfied with the relevance of the information
produced by the system.
3) Information Format
Measuring the clear information system interface, color compatibility, feature
layout and interface represent information needs.
4) Ease of use
Measures whether there is a notification when an error occurs, the process of
use: easy menu, easy navigation, guidelines for using the system.
5) Timeliness
Measures whether it does not take a long time to access the system, the
presentation of information on time, the latest information, running the right
commands and obtaining the right information.
6) User Satification
Measuring the level of effectiveness and efficiency, as well as overall
satisfaction.
The total population of students is 165 people. Sampling according to Suharsimi
Arikunto (2010: 112), if the subject is less than 100 people should be taken all, if the
subject is large or more than 100 people can be taken 10-15% or 20-25% or more. So a
sample of 17 people was taken.
The data collection instrument used in the questionnaire is a scale or checklist.
The scale used in the questionnaire is a Likert scale. The assessment is as follows:
Rate:
4 = Strongly Agree
3 = Agree
2 = Disagree
1 = Strongly Disagree

B. RESULTS AND DISCUSSION

Achieving the highest level of user satisfaction is the main goal of library
services. When users feel satisfied with the service received, then it is likely that they
will come back again to utilize the services services available and they will also
recommend others to also utilize the service. However, if the user gets a disappointing
service, service, they will be reluctant to come back to the library and even tell others
about their disappointment. they will tell others about their disappointment and it will
create a bad image of the library. this will create a bad image of the library.(Sarwono et
al., 2018)
Satisfaction is defined as the overall attitude that users show of a product (goods
or services) after they acquire and use it. It is is a post-selection evaluative judgment
caused by specific purchase selection and the experience of using a product.(Karauna,
2022). Satisfaction in the large Indonesian dictionary is a matter (which is) satisfied,
pleasure, relief. . (KBBI, 2018) Satisfaction is a component of the perspective of item
execution or administration and customer assumptions. Fulfillment is a component of
the execution impression and visible assumptions. Assuming the presentation is below
the assumptions, the buyer is disappointed, if the exhibition corresponds to the
assumptions, the buyer is fulfilled. Assuming that the presentation surpasses the
assumptions, the customer is very satisfied and cheerful. (Rahayuningsih, 2015)
1. Rumah Jurnal UIN Sunan Kalijaga (RJ-UIN)
Rumah Jurnal Universitas Islam Negeri Sunan Kalijaga, abbreviated as "RJ-UIN
Suka", is the home of all academic and peer-reviewed journals within Universitas Islam
Negeri Sunan Kalijaga. The main task of RJ-UIN Suka is to establish an academic
journal as a center for the study and production of integrative-interconnected research
and studies published by faculties and study programs within UIN Sunan Kalijaga and
disseminated through its academics. RJ-UIN Suka was officially opened in July 2017,
based on the RJ-UIN Suka Decree on July 21, 2017. Currently, the number of academic
and peer-reviewed journals in RJ-UIN Suka is 84 journals. RJ-UIN Suka runs under the
supervision of the Research and Publishing Center at LPPM UIN Sunan Kalijaga.
Currently, RJ-UIN Suka has 84 member journals in almost all fields of study, 39
of which are nationally accredited and one reputable international journal indexed by
Q1 Scopus. RJ-UIN Suka is run under the supervision of the Head of Research and
Publishing Center (Kapuslitbit) LP2M UIN Sunan Kalijaga.
The main function of RJ-UIN Suka is to assist all journal members in handling
Online Journal System (OJS) management issues and ensuring all the infrastructure
needed to develop OJS with the latest technology. RJ-UIN Suka provides assistance to
all members to develop their journals into reputable international journals, including
liaising with international indexing agencies.
Vision: To be an excellent and leading institution in publishing reputable
journals in integrating and developing Islam and science for civilization.

Mission:
a. Integrating and developing academic journals in the field of Islamic studies,
science, and Indonesian studies in education and teaching.
b. Developing academic journals as a form of cultural ijtihad in multidisciplinary
research, which is beneficial for academic and community interests.
c. Increasing the role of journals in solving national problems with Islamic and
scientific insights for the realization of a civil society.
d. Building trust and developing cooperation with various parties to improve the
quality of academic journals in the context of developing the Tridharma of
Higher Education. (http://ejournal.uin-suka.ac.id/about.php, April 13, 12:34)

2. End User Computing Satification

End User Computing Satisfaction (EUCS) is a strategy to measure the level of
client fulfillment of the product framework by looking at the assumptions and
peculiarities of the data framework. The meaning of End User Computing Satisfaction
of a data framework is the general assessment of data framework clients as per their
involvement with utilizing the framework. (Doll, 1988)
This EUCS evaluation model was developed by Doll & Torkzadeh in 1998 and
this model emphasizes end-user satisfaction with technological aspects by assessing the
content, accuracy, format, timeliness, and ease of use of the system. (Rosalina, 2017)
This EUCS evaluation model was developed by Doll & Torkzadeh. Evaluation
using this model emphasizes end-user satisfaction with technological aspects, by
assessing the content, accuracy, format, time and ease of use of the system. This model
has been tested by many other researchers to test its reliability and the results show no
significant difference even though this instrument is translated into different languages.
The following is an explanation of each dimension measured by the End User
Computing Satisfaction method according to Doll & Torkzadeh(Dalimunthe & Ismiati,
2016):
a. Content Dimension The Content dimension measures user satisfaction in terms of
the content of a system. The content of the system is usually in the form of
functions and modules that can be used by system users and also the information
generated by the system. The content dimension also measures whether the system
produces information that suits user needs. The more complete the modules and
informative the system is, the higher the level of satisfaction from users will be.
b. The accuracy dimension measures user satisfaction in terms of data accuracy when
the system receives input and then processes it into information. The accuracy of
the system is measured by seeing how often the system produces incorrect output
when processing input from users, besides that it can also be seen how often errors
or errors occur in the data processing process.
c. Format Dimension The Format dimension measures user satisfaction in terms of the
appearance and aesthetics of the system interface, the format of the report or
information generated by the system whether the interface of the system is
attractive and whether the appearance of the system makes it easy for users when
using the system so that it can indirectly affect the level of effectiveness of users.
d. The Ease of Use dimension measures user satisfaction in terms of user ease or user
friendliness in using the system such as the process of entering data, processing
data and searching for the information needed.
e. Timeliness Dimension The Timeliness dimension measures user satisfaction in
terms of the timeliness of the system in presenting or providing the data and
information needed by users. A timely system can be categorized as a real time
system, meaning that every request or input made by the user will be processed
immediately and the output will be displayed quickly without having to wait long.

3. Characteristics of Respondents by Gender

Graphic 1 Characteristics of Respondents by Gender

Characteristic of respondent by Gender

Female
Male
4. Analisis Hasil
a. Uji Validitas dan Realibitas
The definition of validity according to (Azwar, 1986) is the extent to which the
accuracy and accuracy of a measuring instrument in performing its measuring
function. A test is said to have high validity if the tool carries out the measuring
function precisely or provides measurement results that are in accordance with the
purpose of the measurement. Validity Test as follows:
C1 0.728678 0.482 Valid
C2 0.506752 0.482 Valid
C3 0.780137 0.482 Valid
A1 0.561418 0.482 Valid
A2 0.572237 0.482 Valid
A3 0.630168 0.482 Valid
A4 0.676716 0.482 Valid
F1 0.70225 0.482 Valid
F2 0.526632 0.482 Valid
F3 0.830447 0.482 Valid
F4 0.755248 0.482 Valid
F5 0.611643 0.482 Valid
E1 0.728678 0.482 Valid
E2 0.582371 0.482 Valid
E3 0.76224 0.482 Valid
E4 0.822018 0.482 Valid
E5 0.615049 0.482 Valid
T1 0.743518 0.482 Valid
T2 0.803532 0.482 Valid
T3 0.832013 0.482 Valid
T4 0.789678 0.482 Valid
T5 0.608562 0.482 Valid
U1 0.621889 0.482 Valid
U2 0.783522 0.482 Valid

Realibilitas Result :
Cronbach Alpha :
Content = 0.801 (Reliable)
Accuracy = 0.853 (Reliable)
Format = 0.922 (Reliable)
Easy of Use = 1.021 (Reliable)
Timeliness = 1.397 (Reliable)
So, the User Satisfactioin = 0.705 (Reliable)

b. Interpretation Scale Range

Scale Range This test uses a Likert scale with an evaluation score of 1 to 4, so the
results obtained are a scale range of 0.75 with the following understanding:
Interpretation Scale Range=max imal scor−minimal sc ∨ ¿ ¿
Large−Scala
Skala:
1) 1,00-1,75 = Very Dissatisfied (STS)
 2) 1,76-250 = Not Satisfied (S)
3) 2,51-3,25 = Satisfied (S)
4) 3,26-4,00 = Very Satisfied (SS)

c. Identifying Postgraduate Student Satisfaction with the RJ-UIN Sunan Kalijaga

website
Tabel 1 Kepuasan Pengguna Terhadap Content (isi)
Content
Frekuensi
Conten Mean Interpretasi
STS TS S SS
C1 0 0 10 7 3.41 Very Satisfied
C2 0 4 8 5 3.06 Satisfied
C3 0 1 13 3 3.12 Satisfied
Total 3.20

Tabel 2 Kepuasan Pengguna Terhadap Accurancy (Akurasi)

Accurancy
Frekuensi
Akurasi Mean Interpretasi
STS TS S SS
Satisfied
A1 0 1 12 4 3.18
Very Satisfied
A2 0 5 2 10 3.29
Very Satisfied
A3 0 1 10 6 3.29
Satisfied
A4 0 1 12 4 3.18

Total 3.24

Tabel 3 Kepuasan Pengguna Terhadap Format (Bentuk)

Format
Frekuensi
Format Mean Interpretasi
STS TS S SS
F1 0 0 12 5 3.29 Very Satisfied
F2 0 6 4 7 3.06 Satisfied
F3 0 1 12 4 3.18 Satisfied
F4 0 0 13 4 3.24 Satisfied
F5 0 3 6 8 3.29 Sangat Puas
Total 3.21

Tabel 4 Kepuasan Pengguna Terhadap Easy Of Use

Easy of Use
Frekuensi
Easy of use Mean Interpretasi
STS TS S SS
Very
E1 0 0 10 7 3.41
Satisfied
E2 0 2 13 2 3 Satisfied
E3 0 2 9 6 3.24 Satisfied
E4 0 1 13 3 3.12 Satisfied
 E5 0 1 14 2 3.06 Satisfied
Total 3.17

Tabel 5 Kepuasan Pengguna Terhadap Timeliness

Timeline
Frekuensi
Timelines Mean Interpretasi
STS TS S SS
T1 0 2 10 5 3.18 Satisfied
T2 0 2 12 3 3.06 Satisfied
T3 0 0 12 5 3.29 Very Satisfied
T4 0 0 14 3 3.18 Satisfied
T5 0 2 12 3 3.06 Satisfied
Total 3.15

Tabel 6 Kepuasan Pengguna Terhadap User Satification

User Satification
User Frekuensi Interpretasi
Mean
Satisfaction STS TS S SS
U1 0 0 10 7 3.41 Very Satisfied
U2 0 0 9 8 3.47 Very Satisfied
Total 3.44

Based on user perceptions about the content of the UIN Sunan Kalijaga Journal
House into the satisfied category with a mean of 3.20. According to Doll and Torkzadeh
(Hudin & Dwita, 2016) The content in an information system must be in accordance
with user needs and have the latest information . This is because the more complete an
information system is, it can increase user satisfaction. So that the content of e-
Puskesmas is in accordance with the needs of users at the Sawah Besar Jakarta Health
Center.
Based on user perceptions about Accurancy, UIN Sunan Kalijaga Journal House
is in the satisfied category with a mean of 3.24. Meanwhile, based on user perceptions
about the format or form of the UIN Sunan Kalijaga Journal House into the satisfied
category with a mean of 3.2. In table 8 based on user perceptions about Easy of use falls
into the satisfied category with a mean of 3.17. Then based on user perceptions on
timeliness or timeliness falls into the satisfied category with a mean of 3.15.
All categories fall into the satisfactory category. However, there is one section in
the format table on question F2 where 6 people chose to disagree. Question number F2
is "The interface of the UIN Sunan Kalijaga E-Journal is very good so that it does not
tire the eyes and is not boring." When traced again it turns out that many chose to
disagree because there are so many journals and the absence of a search button makes
users confused and takes a long time to find the appropriate journal page.
In A2 there were also 10 people who chose strongly agree. The statement in A2
is "The UIN Sunan Kalijaga E-Journal rarely experiences errors when you use it". It can
be concluded that the UIN Sunan Kalijaga Journal House very rarely experiences errors.
In addition, the simple appearance makes access to the web faster.
 Overall, the Rumah Jurnal UIN Sunan Kalijaga is very satisfying for postgraduate
students of UIN Sunan Kalijaga majoring in IIS class of 2021. With evidence based on
table 10 where the mean is 3.44, it falls into the very satisfying category.

C. KESIMPULAN
Postgraduate students of UIN Sunan Kalijaga, Department of IIS, class of 2021,
feel very facilitated to find journal information through the UIN Sunan Kalija Journal
House. In addition, there is one section in the journal section where they are confused
and tiring their eyes because they need to find the journal they want from the very many
journals. However, students feel that they do not have to wait long when accessing the
web and the lack of errors is a plus.
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