Professional Documents
Culture Documents
小西省三,1988,品質評價的 S / N 比,中國生產力中心。
杉本辰夫著,盧淵源譯,1986,事業、營業、服務的品質管制,中興管理顧問公司。
赤尾洋二,1991,品質機能展開之實際應用,中國生產力中心。
翁崇雄,1991,服務品質管理策略之研究 (上),品質管制月刊,27 (1),26-42。
張健邦,1994,統計學,三民書局。
楊錦洲,1993,影響服務品質的特性,品質管制月刊,29 (2),25-29。
葉若春,1995,品管獎的類別與評分標準-中華民國品質管制各類品管獎簡介,品質管制月刊,31 (5),
14-15。
戴久永,1992,全面品質經營,中華民國品質管制學會。
戴久永,1995,關於 TQM,品質管制月刊,31 (3),7-8。
顏月珠,1989,統計學,三民書局。
Arnold, K. L., 1994, The Manager’s Guide to ISO 9000. Free Press, NY.
Automotive Industry Action Group, 2002, Measurement Systems Analysis, 3rd ed., Detroit, MI.
Berry, L. L., Zeithaml, V. A. and Parasuraman, A., 1985, Quality counts in services, too, Business Horizons,
May-June, 45-46.
Bounds, G., Yorks, L., Adams, M. and Ranney, G., 1994, Beyond Total Quality Management, McGraw-Hill,
NY.
Brue, G. and Launsby, R. G., 2003, Design for Six Sigma, McGraw-Hill, NY.
Burr, J. T., 1990, The tools of quality, part I: going with the flow (chart), Quality Progress, June, 64-67.
Burr, J. T., 1990, The tools of quality, part VI: Pareto charts, Quality Progress, November, 59-62.
Burr, J. T., 1990, The tools of quality, part VII: scatter diagrams, Quality Progress, December, 87-92.
Burr, J. T., 1993, A new name for a not-so-new concept, Quality Progress, March, 87-88.
Calvin, T. W., 1983, Quality control techniques for zero defects, IEEE Transactions on Components Hybrids
and Manufacturing Technology, 6, 323-328.
Chan, L. Y., Xie, M. and Goh, T. N., 2000, Cumulative quantity control charts for monitoring production
processes, International Journal of Production Research, 38, 2, 397-408.
Chowdhury, S., 2002, Design for Six Sigma: the Revolutionary Process for Achieving Extraordinary Profits,
Wacker Drive, Chicago.
Creveling, C. M., Slutsky, J. and Antis, D., 2003, Design for Six Sigma: in Technology and Product
Development, Prentice Hall PTR, NJ.
Crosby, P. B., 1979, Quality is Free, McGraw-Hill, NY.
Crosby, P. B., 1984, Quality without Tears, McGraw-Hill, NY.
Cryer, J. D. and Ryan, T. P., 1990, The estimation of sigma for an X chart: MR / d 2 or s / c4 ?,