INTERNSHIP REPORT ON

SURYA LIFE INSURANCE

Submitted to:

Brixton College,

Pokhara University

Lekhnath, Kaski

By:

Neha Bist

PU Roll No:

PU Reg. No:

An Internship Report

In partial fulfillment of the requirements for the degree of

Bachelor of Business Administration (BBA)

Kanchanpur

February,2023
 DECLARATION

I hereby declare that the internship report entitled, A n I n t e r n s h i p R e p o r t o n

"Underwriting Department of Surya Life Insurance Co. Ltd” submitted to Brixton
College, Office of the Dean, Faculty of Management, Pokhara University is my
original work done in the partial fulfillment of the requirement of Bachelor of
Business Administration (BBA) under the supervision and guidance
of ............................

Thank you

…………………..

Neha Bist
 ACKNOWLEDGEMENT

I have taken efforts in this project. However, it would not have been possible without
the kind support and help of many individuals. I would like to extend my
sincere thanks to all of them.

I would like to express my sincere gratitude to Professor Dr. Dev Raj Adhikari for all
the guidelines and help since the initial phase of this project, without his support
and guidance this report was not possible. I am highly indebted to Dr.
Sajeeb Kumar Shrestha for his guidance and constant supervision as well as for
providing necessary information regarding the project & also for his support in
completing the internship report.

I would like to express my special gratitude and thanks to Brixton College for
encouraging and providing me with all the help for this project. My deep
acknowledgment goes to Anil Kedia, Chairman; Dr. Manoj Kumar Chaudhary,
Chief Academic Advisor; Basanta Dhakal, Program Coordinator; Samrat Mainali
& Rojish Shakya, Assistant Coordinator and all the faculty members of Brixton
College for their invaluable guidance and assistance.

The report would not have been possible without the opportunity given by
Surya Life I ns u ra nc e C om pa ny P vt . L t d. M y he ar t fe l t gr a ti t ud e go es to
M r. J ag di s h B ha t ta (Provence Head) for their continuous guidance throughout
this project and the internship period of 3 months despite of their heavy work flow. My
sincere thanks and appreciations also go to my faculties, friends and people who
have willingly helped me out with their abilities for the completion of this project.

Neha Bist

BBA

Brixton College
 ABSTRACT

As per the requirement of Pokhara University course under BBA program this report is
designed according to the knowledge gained on field base experiences. The main aim of
the 8 weeks internship program is to provide internee an opportunity to implement their
theoretical knowledge practically. Out of the various area or sector for internship, I
choose insurance sector, more specifically customer service department of Surya Life
Insurance, Dhangadhi branch. This is the world of economy, competitive service
oriented product. The world is getting smaller an smaller in terms of globalization due
to the development of technology. Among the various business firms insurance plays
very important role in an economy by providing various services like: Human
Insurance, Vehicle Insurance, Business Insurance, loan etc. but it is not easy to cope and
function in the changing globalized environment. This is only possible with the help of
sound planning. Also Surya Life Insurance is the pioneer of insurance in Nepalese
history as well as one of the leading insurance in Nepalese environment with many
branches all over the country.

Customers are the important element of any kind of business and it is important in
insurance too. Insurance service is for the customer so customer service department
plays an important role for day to day operations of insurance. Main objectives of this
report, is to understand various aspects of customer service, Nepal Insurance Company
Ltd. reporting and overall operations of Customer Service Department of SLI.

Although this report is the outcome of 8 weeks experiences in CSD of SLI, I have
mentioned all the important information as far as possible. This report is basically based
on secondary data; also it’s an outcome of various experience, interaction and analysis
during internship periods. Finally this report is the short and sweet outcome of
continuous effort of 8 weeks program which will be beneficial for the understanding
mechanism of planning.
 ABBREVIATIONS

BBA-BI: Bachelors of Business Administration in Banking & Insurance

NICL: Nepal Insurance Company Limited.

CSD: Customer Service Department

SLI: Surya Life Insurance

IME: International Money Exchange

KYC: Know Your Customer

LC: Letter of Credit

Ltd. : Limited

SMS: Short Message Service

CEO: Chief Executive Officer

BOD: Board of Director

PU: Pokhara University