ETEEAP Exam for Operations Management Module

IDENTIFICATION

Identify correctly the term being described. WRITE your answer IN ALL CAPITAL LETTERS.

 is a decision that foregoes other competing options to one alternative with perceived higher
value.

2 points

STRATEGY

 refers to the digital connection of physical devices enabling them to send and receive data.

2 points

IOT

   are the activities that are key to achieving competitive advantage.

2 points

CRITICAL SUCCESS FACTORS

 is comparing a product or process against the best-in-class.

2 points

BENCHMARKING

  is the kind of management that is concerned with overseeing the set of
activities that create value in the form of goods and services by transforming inputs into outputs.

2 points

OPERATION MANAGEMENT

Which of the following is the critical success factor (CSF) and competency that automated teller
machines (ATMs) must have? *

1 point

Critical success factor – time; Competency – rapid delivery

Critical success factor – flexibility; Competency – consistent amount of money

Critical success factor – location; Competency – convenience

Critical success factor – service; Competency – superior customer service

Which of the following statements best characterizes delivery reliability? A company that *

1 point
always delivers on the same day of the week.

has a computerized delivery scheduling system.

delivers faster than its competitors.

always delivers at the promised time.

Which of the following statements is most correct about critical success factors (CSF’s)? *

1 point

CSF’s are often necessary, but not sufficient for competitive advantage.

CSF’s are often sufficient, but not necessary for competitive advantage.

CSF’s are neither necessary nor sufficient for competitive advantage.

CSF’s are both necessary and sufficient for competitive advantage.

Total quality management emphasizes *

1 point

the responsibility of the quality control staff to identify and solve all quality-related problems.

a commitment to quality that goes beyond internal company issues to suppliers and customers.

a system where strong managers are the only decision makers.

ISO 14000 certification.

Which of the following are the primary functions in all business organizations? *

1 point

Operations, marketing and human resources

Marketing, human resources, and finance/accounting

Marketing, operations and finance/accounting

Sales, quality control and operations

Which of the following is an example of competing on QUICK RESPONSE? *

1 point

A firm produces its product with less raw material waste than its competitors.
A firm offers more reliable products than its competitors.

A firm’s research and development department generates many ideas for new products.

A firm’s products are introduced into the market faster than its competitors’ products.

Productivity increases when *

1 point

Inputs increase while outputs remain the same.

Inputs increase at the same rate as outputs.

Outputs decrease while inputs remain the same.

Inputs decrease while outputs remain the same.

Which of the following is TRUE about business strategies? *

1 point

An organization should stick with its strategy for the life of the business.

Well defined missions make strategy development much difficult.

All firms within an industry will adopt the same strategy.

Organizational strategies depend on operations strategies.

Which of the following is the best example of competing on LOW-COST LEADERSHIP? *

1 point

A firm produces its product with less raw material waste than its competitors.

A firm offers more reliable products than its competitors.

A firm’s research and development department generates many ideas for new products.

A firm’s products are introduced into the market faster than its competitors’ products.

Which of the following would NOT be an operations function in a fast-food restaurant? *

1 point

Advertising and promotion

Designing the layout of the facility

Maintaining equipment

Making hamburgers and fries

2 points

Quality

Cost

Speed

Liquidity

2 points

Quality inspection

Unused machines

Defective outputs

Excess finished products

2 points

Low-cost leadership

Product or service differentiation

Quick response

Research & development

2 points

Raw Materials

Work in Process

Finished Products

Operating & Maintenance Supplies

X

2 points

Courtesy

Consistency

Conformance

Convenience