Kumon Employee Manual i

Kumon Employee Manual

Sumiya Pirbhai
TECM 2700
05/03/13
Table Of Contents iii

Table of Contents

Contents
Table of Contents ...................................................................................................................................... iii
Introduction ................................................................................................................................................. v
Handbook Overview ............................................................................................................................... v
Federal Rules and Requirements.............................................................................................................. 3
EMPLOYEE RECEIPT AND ACCEPTANCE ......................................................................................... 3
CONFIDENTIALITY POLICY AND PLEDGE ...................................................................................... 3
Equal Employment Opportunity ........................................................................................................ 4
Policy against Workplace Harassment ............................................................................................. 5
Employee Solicitation ......................................................................................................................... 6
Kumon Employment ................................................................................................................................... 9
Definition of Terms ............................................................................................................................. 9
Hours of Work ..................................................................................................................................... 9
Attendance and Punctuality .............................................................................................................. 9
Working Overtime............................................................................................................................. 10
Position Description .................................................................................................................................. 13
Front Desk ......................................................................................................................................... 14
Data Entry .......................................................................................................................................... 14
Junior Kumon .................................................................................................................................... 14
Primary Leaners ................................................................................................................................ 15
Grader Instructors ............................................................................................................................ 15
Floater Instructors ............................................................................................................................ 16
Manual Index............................................................................................................................................. 18
Introduction v

Introduction
In 1958 Toru Kumon founded the Kumon Institute of Education. Kumon is a math and
reading program intended to supplement rather than replace school lessons. Students do
not work together as a class, but progress through the curriculum at their own pace,
moving on to the next level when they have achieved mastery of the previous level.
Students are guided by trained
Kumon Instructors and Assistants.
At Kumon, the math and reading
programs help children of all ages
and levels become eager,
independent self-learners. Unlike
tutoring sessions, Kumon helps
children learn how to learn on their own, and develops strong academic skills. Our
students gain a sense of confidence that will help them in the classroom and beyond.
Kumon’s motto is there is “Success at any age and any level.”

Handbook Overview
The Kumon Employee Handbook, has been developed to provide general
guidelines about Kumon policies and procedures for employees. It is a guide to
assist you in becoming familiar with some of the privileges and obligations of
your employment. None of the policies or guidelines in the Handbook is intended
to give rise to contractual rights or obligations, or to be understood as a guarantee
of employment for any specific period of time, or any specific type of work.

Kumon will provide each individual a copy of this Handbook upon employment.
All employees are expected to abide by it. The highest standards of personal and
professional ethics and behavior are expected of all Kumon employees. Further,
Kumon expects each employee to display good judgment, diplomacy and courtesy
in their professional relationships with members of Kumonʹs Board of Directors,
committees, membership, staff, and the general public.
Chapter 1 1

Fly Page Chapter 1

Chapter 1 3

Federal Rules and Requirements

EMPLOYEE RECEIPT AND ACCEPTANCE

I hereby acknowledge receiving the Kumon Employee Handbook. I understand
that it is my continuing responsibility to read and know its contents. I also understand and
agree that the Employee Handbook is not an employment contract or any specific period of
employment or for continuing or long‐term employment. Therefore, I acknowledge and
understand that unless I have a written employment agreement with Kumon that provides
otherwise, I have the right to resign from my employment with Kumon at any time with or
with or without cause, and that Kumon has the right to terminate my employment at any time
with or without notice and with or without cause. I have read, understand and agree to all of
the above. I have also read and understand the Kumon Employee Handbook. I agree to return
the Employee Handbook upon termination of my employment.
Signature _____________________________________________
Print Name ____________________________________________
Date ________________________

CONFIDENTIALITY POLICY AND PLEDGE

Any information that an employee learns about Kumon, or its members or donors, as a result
of working for Kumon that is not otherwise publicly available constitutes confidential
information. Employees may not disclose confidential information to anyone who is not
employed by Kumon or to other persons employed by Kumon. The disclosure, distribution,
electronic transmission or copying of Kumon’s confidential information is prohibited. Any
employee who discloses confidential Kumon information will be subject to disciplinary
action (including possible separation), even if they do not actually benefit from the disclosure
of such information. I understand the above policy and pledge not to disclose confidential
information.
Signature: _______________________________
Print Name: ____________________________
Date: __________________
4 Kumon Employee Manual

Equal Employment Opportunity

Kumon shall follow the spirit and intent of all federal, state and local employment
law and is committed to equal employment opportunity. To that end, the Board of
Directors and Executive Director of Kumon will not discriminate against any
employee or applicant in a manner that violates the law. Kumon is committed to
providing equal opportunity for all employees and applicants without regard to
race, color, religion, national origin, sex, age, marital status, sexual orientation,
disability, political affiliation, personal appearance, or any other characteristic
protected under federal, state or local law. Kumon’s policy regarding equal
employment opportunity applies to all aspects of employment, including
recruitment, hiring, job assignments, promotions, working conditions, etc. The
Executive Director shall act as the responsible agent in the full implementation of
the Equal Employment Opportunity policy.

Kumon will not tolerate any form of unlawful discrimination. All employees are
expected to cooperate fully in implementing this policy. In particular, any
employee who believes that any other employee of Kumon may have violated the
Equal Employment Opportunity Policy should report the possible violation to the
Executive Director. If Kumon determines that a violation of this policy has
occurred, it will take appropriate disciplinary action against the offending party.

Kumon is also committed to complying fully with applicable disability

discrimination laws, and ensuring that equal opportunity in employment exists at
Kumon for qualified persons with disabilities. All employment practices and
activities are conducted on a non‐discriminatory basis. Reasonable
accommodations will be available to all qualified disabled employees, upon
request, so long as the potential accommodation does not create an undue
hardship on Kumon. Employees who believe that they may require an
accommodation should discuss these needs with the Executive Director.
Chapter 1 5

If you have any question regarding this policy, please contact the Executive
Director, or their designee.

Policy against Workplace Harassment

Kumon is committed to providing a work environment for all employees that is
free from sexual harassment and other types of discriminatory harassment.
Employees are expected to conduct themselves in a professional manner and to
show respect for their co‐workers. Kumon’s commitment begins with the
recognition and acknowledgment that sexual harassment and other types of
discriminatory harassment are, of course, unlawful.

To reinforce this commitment, Kumon has developed a policy against harassment

and a reporting procedure for employees who have been subjected to or witnessed
harassment. This policy applies to all work‐related settings and activities, whether
inside or outside the workplace, and includes business trips and business‐related
social events. Kumon’s policy against harassment covers employees and other
individuals who have a relationship with Kumon which enables Kumon exercise
some control over the individual’s conduct in places and activities that relate to
Kumon’s work.

If Kumon determines that a violation of this policy has occurred, it will take
appropriate disciplinary action against the offending party, which can include
counseling, warnings, suspensions, and termination. Employees who report
violations of this policy and employees who cooperate with investigations into
alleged violations of this policy will not be subject to retaliation. Upon
completion of the investigation, Kumon will inform the employee who made the
complaint of the results of the investigation.
6 Kumon Employee Manual

Compliance with this policy is a condition of each employee’s employment.

Employees are encouraged to raise any questions or concerns about this policy or
about possible discriminatory harassment with the Executive Director.

Employee Solicitation
Employees are prohibited from soliciting (personally or via electronic mail) for
membership, pledges, the collection of money or for any other unauthorized
purpose anywhere on Kumon property during work time, especially those of a
partisan or political nature. “Work time” includes time spent in actual
performance of job duties but does not include lunch periods or breaks.
Non‐working employees may not solicit or distribute to working employees.
Persons who are not employed by Kumon may not solicit or distribute literature
on Kumon’s premises at any time for any reason.

Employees are prohibited from distributing, circulating or posting (on bulletin

boards, refrigerators, walls, etc.) literature, petitions or other materials at any time
for any purpose without the prior approval of the Executive Director or his/her
designee.

If there are any questions about this policy, please contact he Executive Director,
or his/her designee.
Chapter 2 7

Fly Page Chapter 2

Chapter 2 9

Kumon Employment

Definition of Terms
1. Employer. The Kumon is the employer of all full‐time, part‐time and temporary
employees. An employee is hired, provided compensation and applicable benefits,
and has his or her work directed and evaluated by Kumon.
2. Full‐Time Employee. A Full Time Employee regularly works at least 35 hours per
week
3. Part‐Time Employee. A Part Time Employee regularly works less than 35 hours
per week but no less than 17 ½ hours per week
4. Temporary Employee. An individual employed, either on a full‐time or‐time basis,
for a specific period of time less than six months.

Hours of Work
The normal work week for Kumon consist of five (5), seven (7) hour days.
Ordinarily, work hours are from 3:30 p.m.- 8:00 p.m., Monday through Thursday,
and Saturday – 9:30a.m.- 12:00p.m. Employees may request the opportunity to
vary their work schedules (within employer‐defined limits) to better
accommodate personal responsibilities. Work assignments as well as hours of
employment that best suits the needs of the work to be done by the individual
employee; are determined by the facility director.

Attendance and Punctuality

` Attendance is a key factor in your job performance. Punctuality and regular
attendance are expected of all employees. Excessive absences (whether excused
or unexcused), tardiness or leaving early is unacceptable. If you are absent for any
reason or plan to arrive late or leave early, you must notify your supervisor as far
in advance as possible and no later than one hour before the start of your
scheduled work day. In the event of an emergency, you must notify your
supervisor as soon as possible.
10 Kumon Employee Manual

For all absences extending longer than one day, you must telephone your
immediate supervisor prior to the start of each scheduled workday. When
reporting an absence, you should indicate the nature of the problem causing your
absence and your expected return‐to‐work date.

Excessive absences, tardiness or leaving early will be grounds for discipline up to

and including termination. Depending on the circumstances, including the
employee’s length of employment, Kumon may counsel employees prior to
termination for excessive absences, tardiness or leaving early.

Working Overtime
Overtime pay, which is applicable only to Non‐Exempt Employees, is for any
time worked in excess in a work week. Only the Executive Director or his or her
designee, upon the request of an employee’s supervisor, may authorize overtime.
Overtime rate is calculated the same as regular time. Payment depends on the
amount of extra hours one puts in and the current salary the employee has.
Payment of overtime will be provided in the pay period following the period in
which it is earned.

Paychecks are distributed on the 15th and the last day of each month, except when
either of those days falls on a Saturday, Sunday or holiday, in which case
paychecks will be distributed on the preceding workday. Timesheets are due to
the Executive Director within two days of each pay period. All salary deductions
are itemized and presented to employees with the paycheck. Approved salary
deductions may include: federal and state income taxes; social security, Medicare,
and state disability insurance; voluntary medical and group hospitalization
insurance premiums (if in force and if paid by employee) and other benefits (e.g.,
life insurance, retirement).
Chapter 3 11

Fly Page Chapter 3

Primary Learner
Chapter 3 13

Position Description
Each position shall have a written job description. In general, the description will include the:
purpose of the position, areas of responsibilities, qualifications required, salary range, and
working conditions affecting the job, e.g., working hours, use of car, etc. The supervisor(s) or
the Executive Director shall have discretion to modify the job description to meet the needs
of Kumon. The following position will be outlined:
 Front Desk
 Data Entry
 Junior Kumon
 Primary Learners
 Grader Instructors
 Floater Instructors
14 Kumon Employee Manual

Front Desk
The purpose of this position is to help the supervisor and the center flow with ore
ease. No prior experience is needed for this position. The personal should be able to
talk to parents and handle 2-3 tasks at once. The starting salary is minimum wage,
but will increase with the tie spent and achievement of the personal. Responsibilities
include:
 Answering the phone
 Checking in students
 Adjusting work and folders
 Answering parent questions
 Making appointments

This personal will have to arrive earlier than most, and will need to put in extra hours.

Data Entry
The Purpose of this position is to entry all paper work into the system, providing a
more effective way of keeping documentation. The personal working this position
should be well acquitted with the computer. This personal may also have to have to
help out the front desk personal when needed or directed. The starting salary is
minimum wage, but like other positions will increase with performance.
Responsibilities include:
 Entering all of the children’s work
 Entering test
 Entering contracts
This personal is provided training upon start of the job.

Junior Kumon
The position acts as a Teacher to those students coming from the primary learner
tables, or those who are older and just enrolled in Kumon At this table the children
Chapter 3 15

further develop their skills. Prior experience is not needed for this position, but the
personal need to be able to handle two children at once. Starting salary is minimum
wage - $10.00 and increases with performance .Responsibilities include the
following:
 Attending to two kids
 Guiding the child through the worksheet
 Answering questions
 Grading assignments
This personal is provided with a separate training manual, with a breakdown of the
responsibilities of requirements of the job. Training is also provided.

Primary Leaners
This position acts as a teacher to those students who are between the ages of 3-5.
This is where primary development of skills is facilitated. No Prior experience,
but the personal must be able to handle kids two kids between the ages mentions
above. Starting salary is minimum wage - $10.00 and increases with performance.
Responsibilities include the following:
 Attending to two kids
 Guiding the child through the worksheet
 Answering questions
 Grading assignments
This personal is provided with a separate training manual, with a breakdown of
the responsibilities of requirements of the job. Training is also provided

Grader Instructors
The purpose of this position is to help the teachers and to help the flow of the
classroom. No past experience is needed for this position, but must be able to
grade fast and with accuracy. The starting salary is minimum wage, but like other
16 Kumon Employee Manual

positions will increase with performance. Responsibilities include grading

children’s work and assisting when directed. Training is provided upon start.

Floater Instructors
This position acts as a teacher and supervisor. No prior experience is needed for
position, but one must be able to stand and move around for long periods of time.
One is usually reaches this position thought a promotion. Salary starts at minimum
wage - $9.00. Responsibilities include:
 Assisting students
 Supervising the classroom
 Transferring graded work to data entry personal
 Picking up folders
 Help grading
 Talking to students
 Fixing folders
This personal must be able to stay late after class for remaining students. Just also be
able to assist all levels of questions
Chapter 3 17

Fly Page Manual Index

18 Kumon Employee Manual

Manual Index
A contact, 10
academic, 5 contents, 9
acceptance, 3, 9 continuing, 9
accommodation, 10 contract, 9
accommodations, 10 curriculum, 5
acknowledge, 9 D
act, 10 Data Entry, 3, 15-16
action, 9-10 description, 3
activities, 10 designee, 10
actually, 9 desk, 3
affiliation, 10 diplomacy, 5
age, 5, 10 Director, 10
agent, 10 Directors, 5, 10
ages, 5 disabilities, 10
agree, 9 disability, 10
agreement, 9 disabled, 10
appearance, 10 disciplinary, 9-10
applicable, 10 disclose, 9
applicant, 10 discriminate, 10
applicants, 10 discrimination, 10
applies, 10 discriminatory, 10
appropriate, 10 distribution, 9
assignments, 10 donors, 9
assist, 5, 9 E
Assistants, 5 education, 5
attendance, 3 electronic, 9
available, 9-10 employed, 9
B employee, 1, 3, 5, 9-10
behavior, 5 employees, 5, 9-10
believe, 10 employment, 3, 5, 9-10
benefit, 9 equal, , 10
Board, 5, 10 Executive, 10
C F
characteristic, 10 federal, 3, 9-10
children, 5 Floater Instructors, 3, 15, 17
class, 5 form, 10
classroom, 5 founded, 5
color, 10 Front Desk, 3, 15
committed, 10 G
committees, 5 Grader Instructors, 3, 15, 17
conditions, 10 guarantee, 5
confidential, 9 guide, 5
confidentiality, 3, 9 guided, 5
constitutes, 9 guidelines, 5
Chapter 3 19

H offending, 10
handbook, 5, 9 opportunity, 3, 10
harassment, 3 opportunity, 10
help, 5 orientation, 10
helps, 5 overtime, 3
hiring, 10 overview, 3, 5
hours, 3 P
I period, 5, 9
implementation, 10 pledge, 3, 9
implementing, 10 pledge, 9
independent, 5 policies, 5
individual, 5 policy, 3, 9-10
information, 9 position, 3
institute, 5 practices, 10
Instructors, 5 Primary Learner, 3, 15, 17
intended, 5 privileges, 5
intent, 10 procedures, 5
professional, 5
J
program, 5
job, 10
programs, 5
judgment, 5
progress, 5
Junior Kumon, 3, 15-16
prohibited, 9
K promotions, 10
Kumon, 1, 3, 5, 9-10 protected, 10
Kumon’ s , 5 public, 5
L publicly, 9
law, 10 punctuality, 3
laws, 10 Q
learn, 5 qualified, 10
learners, 5 question, 10
learns, 9
lessons, 5
R
read, 9
level, 5
reading, 5
levels, 5
receipt, 3, 9
local, 10
recruitment, 10
M relationships, 5
mastery, 5 religion, 10
math, 5 rendering, 9
members, 5, 9 replace, 5
membership, 5 report, 10
motto, 5 require, 10
N requirements, 3, 9
national, 10 resign, 9
notice, 9 responsibility, 9
O responsible, 10
obligations, 5 result, 9
20 Kumon Employee Manual

rules, 3, 9
S
school, 5
services, 9
sessions, 5
signature, 9
solicitation, 3
spirit, 10
staff, 5
standards, 5
status, 10
students, 5
subject, 9
success, 5
supplement, 5
T
table, 3
term, 9
terminate, 9
termination, 9
terms, 3
time, 5, 9
tolerate, 10
Toru, 5
trained, 5
transmission, 9
tutoring, 5
type, 5
U
undue, 10
unlawful, 10
V
violated, 10
violates, 10
violation, 10
W
wage, 16-18
without, 9-10
work, 3,5
working, 9-10
workplace, 3